Remote App - Because of a protocol error this session will be disconnected

Hello,
We have an environment where we connect to our server in a different network location to access our ERP system. On this server, we have a RemoteApp configured, so the connection is transparent to the user.
We connect to this different network location through a VPN tunnel (in this VPN tunnel, we already have a compression configured). So the Microsoft RDP do not compress the connection, I have configured the server with the recommended settings. When I open
just one instance of the software, it works perfectly. The problem happens when I open more than one instance of the software or let's say a software Help (F1). Two screens show as opened and when I try to navigate from one to another, it gives me the error.
Below you can find an image that illustrates what I am calling two instances of a software. I have created a simple WordPad Remote Application to check whenever the problem was directly involved with my ERP RemoteApp or any of them. With the WordPad application,
the problem also occurs.
http://social.technet.microsoft.com/Forums/getfile/502716
I have tried several different configurations (but the ones that should work are listed below) and also tried to check the
Event Viewer. Unfortunately, none work.
The following steps were used to disable encryption on Windows virtual desktops
Registry keys:
• Set HKLM\System\CurrentControlSet\Control\Terminal Server\WinStations\RDP-Tcp\MinEncryptionLevel to 1.
• Create HKLM\System\CurrentControlSet\Control\Terminal Server\WinStations\RDP-Tcp\SecurityLayer as a DWORD
value and set it to 0.
Disabling Compression and changing Authentication Level:
Step 1. Open the RDP connection (.rdp) file in Notepad.
Step 2. Change the line compression:i:1 to compression:i:0.
Step 2. Create a new line with authentication
level:i:0.
Step 3. Save the file.
Thank you,
Pedro Pagliosa

Hi,
The link you provided show: Page Not Found, please check it firstly.
For your problem, here is a hotfix that maybe helpful with it, please refer to the link below to download it for test.
http://support.microsoft.com/kb/2273487
If problem persists, please check Event Log and it should identify this problem, If so, please provide the detailed error message to us.
Roger Lu
TechNet Community Support

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Because of a protocol error this session will be disconnected. Please try connecting to remote computer again.

I have one user who continues to receive this error every time he try's to RDP to this server Windows Server (2008) Enterprise SP2. No other users receive this error when they RDP to the server.
I used this workaround...
Windows Server 2008 (SP1 or SP2)
1. Logon to the Terminal Services computer as an administrator
2. Start--Run gpedit.msc, click Continue if prompted by UAC
3. In the left pane, under Computer Configuration, navigate to following:
Administrative Templates\Windows Components\Terminal Services\Terminal Server\Remote Session Environment
4. In the right pane, double-click on Set compression algorithm for RDP data
5. Select Enabled, and choose Balances memory and network bandwidth
6. Click OK to save the change
This did not resolve my issue.

Hi,
Glad to hear that you have resolved your issue.
Thank you for sharing your experience here. It will be very beneficial for other community members who have similar questions.
If you want any more solution in future, kindly place your post in Forum.
Regards,
Dharmesh

Remote app for iPad Wont show songs but iPhone Will

Hi All
I have a Strange problem with airport Express and airtunes
From my iPad 4.2.1 running Remote app for iPad if i search for an artist, like Gary Moore, it shows the artist name, but when i Press the name it doesnt display the songs with this artist, it says no songs found.
But if i use the same app on both my iPhone 4 and my iPod touch, and do the same search and Press the artist name, it shows All the songs that i have with this artist
Both the iPad and the iPhone connects to the same airtunes library, on the same machine with iTunes 10.1?
Does anybody have any ideas of what is wrong
I have tried to reinstall the app on the iPad, but that diednt work, i have tried to delete the library on the iPad with no luck
Aby help would be apreciated
Sincerely
Carsten Larsen
mac mini Mac OS X (10.6.3)

I know this is an old question, but I had the same problem and found the solution somewhere else and thought I'd post it here as this thread comes up when googling for the answer.
It appears as though any songs without an "Album" don't appear. In iTunes select all songs without an album, right click and select "Get Info" and give them an Album name (e.g. "Unknown" or "Singles"). This might also apply to songs without other tags.

BC4J, JSP, accesing a remote app module deployed as an 8i EJB session bean

hi everybody,
i am reposting this question since the thread went somewhat off-topic ...
i have successfully deployed my Jdev 3.2 developed app module to my remote 8.1.7 db server as an EJB session bean
i am able to test it via the Business Components Tester ...
i am also able to test it from my wizard-generated Business Components JSP App using DataWebBeans ...
but when i try to access it from a JSP data tag page I get the following error:
Excepcisn:
javax.servlet.jsp.JspException: JBO-28300: Piggyback read error
void periodoswebtags_html.PeriodoView_Browse._jspService(javax.servlet.http.HttpServletRequest, javax.servlet.http.HttpServletResponse)
void oracle.jsp.runtime.HttpJsp.service(javax.servlet.ServletRequest, javax.servlet.ServletResponse)
void oracle.jsp.app.JspApplication.dispatchRequest(javax.servlet.http.HttpServletRequest, javax.servlet.http.HttpServletResponse)
void oracle.jsp.JspServlet.doDispatch(oracle.jsp.app.JspRequestContext)
void oracle.jsp.JspServlet.internalService(javax.servlet.http.HttpServletRequest, javax.servlet.http.HttpServletResponse)
void oracle.jsp.JspServlet.service(javax.servlet.http.HttpServletRequest, javax.servlet.http.HttpServletResponse)
void javax.servlet.http.HttpServlet.service(javax.servlet.ServletRequest, javax.servlet.ServletResponse)
void oracle.lite.web.JupServlet.service(oracle.lite.web.JupRequest, oracle.lite.web.JupResponse)
void oracle.lite.web.MimeServletHandler.handle(oracle.lite.web.JupApplication, java.lang.String, int, oracle.lite.web.JupRequest, oracle.lite.web.JupResponse)
void oracle.lite.web.JupApplication.service(oracle.lite.web.JupRequest, oracle.lite.web.JupResponse)
void oracle.lite.web.JupHandler.handle(oracle.lite.web.JupRequest, oracle.lite.web.JupResponse)
void oracle.lite.web.HTTPServer.process(oracle.lite.web.JupRequest, oracle.lite.web.JupResponse)
boolean oracle.lite.web.HTTPServer.handleRequest(oracle.lite.web.JupInputStream, oracle.lite.web.JupOutputStream)
boolean oracle.lite.web.JupServer.handle(oracle.lite.web.JupInputStream, oracle.lite.web.JupOutputStream)
void oracle.lite.web.SocketListener.process(java.net.Socket)
void oracle.lite.web.SocketListener$ReqHandler.run()
and the JBO-28300 error is undocumented ... :(
i have included a library containing the <mybcs>CommonEJB.jar and <myappmodule>EJBClient.jar files into my JSP projects
the JSP data tag page is a wizard-generated trivial browse page
TIA,
p

hi everybody,
just fixed ... :) ...
i added the following libraries to my JSP data tag project and everythig works fine ...
Oracle XML Parser 2.0
JBO Runtime
SQLJ Runtime
HTH,
p

Icloud keeps giving this error "You cant sign in because of a server error" why do i keep getting this?

I am trying to fix an outlook cal sync issue which requires me to sign into icloud. I get this error every time I try. "You cant sign in because of a server error" why do i keep getting this?

I have used the solution below to fix mine and others that have run into this issue.
Start --> Programs --> Accessories (Right Click on Command Prompt) --> Run as Administrator
then type in: "Netsh winsock reset" (-without the quotes-)
Hit enter, restart PC, iCloud For PC should now connect without any server errors
(This solutions will work in some instances when trying to fix errors associated when you are unable to connect to iTunes also.)

Remote app shows "album artist" after recent update

In January I updated iTunes 9... to iTunes 10.5.2. The new database shows "artist" same as before.
Then I had to update the remote app on my iPod touch. Now comes the trouble:
instead of showing "artist" as before in older version of remote app, it shows "album artist"
which effectively destroys the organisation principle of all my music file collection (roughly 600 CD).
I am afraid that changing artist and album artist by rewriting all ID tags will not be helpful,
because then the corresponding iTunes database on my mac will show these fields in wrong order.
Do we have any hope for getting fixed this bug in remote app ?
How to deal with this mess of a situation ?

remote app 2.2 was showing 'artist information' in the 'artist field'.
with the release 2.3 the problem with the 'artist field', showing 'album artist information' started, and with the latest version 2.4 this error still exists!
it would be really nice if someone can tell us if this is an error (as i suppose) and will be fixed, or if this is right and why this was done.
maybe some apple people can answer....
thanks.

Problems with remote app solution suggestion!

Hello,
I have been trying to get the Remote app to work on my windows 8 PC, but to no result. I am using an iPhone 5S. I believe the problem is that my PC is a desktop connected to the internet via ethernet. This is a very common issue. I spent around 5 hours on the phone with apple support, but all I got from them was a very long conversation. Even the senior support supervisor could not help me. Many people use iTunes on PCs that are connected via ethernet and they are unable to use the Remote app because it lacks a very basic and simple feature: to enter the host IP manually. When a PC is connected via ethernet to a router rather than wirelessly it cannot be found by the iPhone as a device that exists in the network, so you need to find it manually. Hopefully some of the higher-ups will hear this simplest of ideas and implement it, so the remote app no longer gets 1 or 2 star reviews saying it does not work.

Welcome to the Apple Community Johnson4o.
That's not correct, homesharing works over wired, wireless and mixed. If you have enabled homesharing correctly on both devices, then there' same problem with your network or settings, there is no need to add manual IP's, in fact there is nowhere to do so.

Remote App and Internet Sharing Problem

Ok so basically heres the setup we have, we have one of the recent iMacs, a Macbook, and 3 PC's, one running XP and the other 2 Vista. All of these computers are on a network together. All our music is on one of the Vista PC's, called "SERVER". This PC is connected to the speaker system, so is what we use for music.
Now I've been trying to use an iPod Touch we have (most recent firmware 2.2, and most recent Remote app version.) and the remote app to control the itunes on this PC. This is not an issue when the iPod is connected to the Wifi the router itself provides (its one of those wireless routers), but when I switch the Wifi the iPod is using to the Wifi provided by the iMac using internet sharing, it suddenly can't find the library anymore. Internet (safari) still works fine from the ipod when connected to this Wifi point.
My guess is that because the iMac using internet sharing seems to act more like a router than a wireless access point (allocating its own IP adresses ect..), the iPod thinks its on a different wireless network, and thus cant see the itunes library. Obviously the iMac is connected to the router directly by ethernet, if I hadnt mentioned that.
So, my question is, can I fix this ?
Is there any way to make the internet sharing mac behave like a wireless access point and not like a router ?
Help would be much appreciated.
Thankyou.

asuming you mean internet sharing as in you connect adhoc to 1 computer using wifi and the rest of the network is wired
problems is the middle name of adhoc wifi though cause everybody problems imho
and wifi routers are soo cheap most people don't bother
even if internet sharing is used remote app should still work if not connecting adhoc at least it's working for me right now
with a setup of many computers 1 wifi router
1 computer sharing internet using an usb 3g modem
remote app works with all my computers and my appletv

Re: HP All-in-one Remote app and HP 4620

Hi
I already have a HP B110a printer and have just bought an Officejet 7610 as I wanted A3 scanning and printing.
I was using the old HP Printer Control app with my iPad 1 but I cannot get the app to see the new 7610 printer. It is definitely connected to the network as other computers in the network can find it, and the ipad is definitely connected to the same network and it can still find the B110a printer. I have tried updating to the new HP All-in-one Remote app but now find that I need iOS v6 or later which is not supported by ipad1. This is obviously very frustrating for me as I checked before I bought the printer that it would work with this app ( according to your web site, it does) and that I could run the new app on iPad 1. According to the web site and your FAQ for the app, it requires ios v4.3 or higher (I am running ios v5.1.1) Is it because the Officejet 7610 won't work with the old HP Printer Control app? If that is the case, then what is the solution to ipad1 users? Alternatively is it possible to still get the HP All-in-one Remote app running on iosv4.3 as this website still says it does.

Hi BookerJ,
Welcome to the HP Support Forums. I see that you have some questions about using your iPad1 with the HP Printer Control app.
The information on iTunes is the correct information. The HP All-in-One Printer Remote Mobile App FAQ document hasn’t been updated yet to reflect the most recent version of the app. The document has been submitted for revision to reflect the new minimum iOS requirements of iOS 6.0 or later, for the updated app.
One of the questions in the HP AiO app is “Why can’t my mobile device find a printer on my wireless network?”. Please review the items in that list. If the app is still unable to find the printer, please follow the steps in Apple’s Turn your iOS device off and on (restart) and reset document.
I do not have any devices running the Printer Control version of the app to confirm whether it supports the Officejet 7610 printer.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Can't set up FiOS Mobile Remote app for iPad

I was able to register the FiOS Mobile Remote app for iPad with my login and password but I'm not able to set it up.
I follow the instructions to
click Menu
click Widgets
click FiOS Mobile Remote
I get the following error message:
Mobile Remote
Network Error
Unable to process your request at this time.
Please try again.
If the broblem continues, please try restarting your Set-Top Box
I've turned off the power to the cable twice but still get the same message.
How can I get the app working?

I installed my new DVRs last night and tried to reactive the Mobile Remote app, but got the same error. I wonder if they're having issue with the app (so it's probably not just you).

Remote app on my iphone 5 will not connect to itunes

The remote app stopped working on my iphone 5 and will not connect to itunes. Home sharing is on on itunes and adding new library on my remote iphone app results in veryfying passcode results in the following message on itunes 'the pascode you have entered is incorrect'. I have the feeling that the library is already added but will not connect. Any suggestions are deeply appreciated!

I had the same problem. Reinstalled everything and still nothing. Came across this article:
5 Simple Tricks to Get iTunes to Recognize an iOS Device
Quit and relaunch iTunes
Connect the iOS device to a different USB port on the computer
Reboot the iPhone, iPad, or iPod
Reboot the computer
Use a different syncing cable (if possible)
I changed my syncing cable and it worked! Try that if all else is failing.

Remote App No Longer Working

I am tearing my hair out trying to figure this out. For whatever reason, the Remote app has completely stopped working. I am using OS X.
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Firewall is off. I have done the "forget all remotes" thing. I have reset my airport extreme and disconnected every single connection just to troubleshoot. There is absolutely nothing I can do to get the remote app to connect to iTunes. This is very frustrating as I have used the app for more than 2 years.
I swear this happened right after the 4.0.1 update. The program works fine in Windows, but not in OS X.
Any thoughts or suggestions on how to get this working again? This is driving me crazy! Thanks in advance.

My experience with remote has been that one day it works and one day it doesn't. Completely frustrating. I have never been able to figure out if it is an Apple issue or the way my ISP assigns numbers (sorry, don't know the official tech word) to various devices. But I do know that my wife's computer, running 10.4 NEVER has a problem connecting with Remote. It is only my computer running 10.6 that has the issue. Same issue with connecting to Airport Express.
Firewall settings are set to allow connections to iTunes on both computers.
Configure IPv6 is off on both computers.

Adobe CS4 won't open "An unexpected and unrecoverable problem has occurred because of a disk error.

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BMW i3 Remote app is crashing after todays update. Why?

I installed the latest version of the BMW i3 Remote app which was updated to support the Apple Watch. After installing there update the app continually crashes. Any updates on why this is occurring?

BMW released yet another new version of the i Remote app last night. I installed this one over the top the the previous (updated) version and all was just fine. The only comment from BMW was "Apple Watch Support" and "Bug Fixes" I think BMW really need to follow Tesla in more comprehensive release notes for their software updates - same goes for the car.
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best regards,
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Cannot sign in because of a server error.

Hi, Im from South Africa, and I cannot sign in... I am using the correct credentials, but it says cannot connect because of a server error. Any idea why?
I've attached a screenshot. Would really appreciate some help.
Regards
VinceZA

I have used the solution below to fix mine and others that have run into this issue.
Start --> Programs --> Accessories (Right Click on Command Prompt) --> Run as Administrator
then type in: "Netsh winsock reset" (-without the quotes-)
Hit enter, restart PC, iCloud For PC should now connect without any server errors
(This solutions will work in some instances when trying to fix errors associated when you are unable to connect to iTunes also.)

Remote App - Because of a protocol error this session will be disconnected

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