Repair center warranty process

Hey guys
I have a dv9700t laptop which is like 3 years old and still under warranty.
my screen burnt out part #
"447990-001
17.0-inch WSXGA+ TFT WVA bright view (BV) dual lamp display panel - Features the glossy bright view (BV) technology - With microphone and webcam"
HP tells me they dont have the part so I was upgraded to a case mamanger who asked me to sent it in because service senter might have the part...
My question: If HP does not have the part how could the service center have it? where do they get their parts from? I am hoping they dont have it and I get a n upgarde computer probably a dv7t
is there a way to find out what the repair center has in stock and how they deal with it when they dont have it?
has anyone gotten an upgrade computer from a case manager for parts not being availble for their old computer
thanks guys

sorry to hear but in all honesty, it is your responcibilty to secure your data; not theirs. making an image of your system and saving to an exernal drive for safe keeping would have been the prudent thing to do. I've never heard of a repair being made that quickly. Typically the user is w/o their computer for a few weeks or longer.
L305-S5955, T9300 Intel Core 2 Duo, 4GB RAM, 60GB SSD, Win 7 Ultimate 64-bit

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Lenovo b560 repair under warranty

Hello,
I am currently experiencing problems with the repair service under warranty and would be really greatful if somebody from Lenovo could respond to this.
My laptop (B560) stopped powering with the power adapter attached to it out of nowhere so the next day I went to the local authorized warranty service center where I was told that the B-series laptops are not serviced in Lithuania (where I currently live) and that I should call the Ibm technical center to arrange the shipping of my laptop to Poland where they have an authorized warranty service center which can repair my B560 laptop. I was assured that the shipping cost will be covered by Lenovo, thus, I dispatched this item the next day to Anovo company in Wolomin, Poland. I must add that this laptop was not mechanically damaged in any way and was not used in any way that could contravene with the general exploitation purposes of any computer. And nor did Anovo reported otherwise. However, Anovo qualified it as the CID (Custumor Induced Damage) case and informed me that the total cost of repair would be 104,53€ and in case I refuse to repair my laptop at my own cost I have to pay for diagnosis and logistic - 43,18€. Not only was the qualification as the CID a surprise to me, but also that I have to pay for the item to be qualified as not eligible for warranty repair.
Firstly, this never happend to me with any electronic equipment before (and i used warranty services before with many different brands including IBM‘s warranty service). I was sure that the customer should not pay for a simple verdict that the product does not qualify for the repair under warranty. Moreover, how could they ask me to pay for logistics as well is beyond my understanding of warranty service. Is it my fault that there is no warranty service in the country I bought my laptop and how could I possibly know that they will refuse to repair the laptop under warranty before actually sending it to them? In this case Lenovo (if this is actually Lenovo‘s policy) leaves a customer with two options: the first one being to send it to another country for repair and risk to pay at least double the price one would pay in a local coputer service center (because of logistics price, i guess) or there is the second option to never apply for warranty service at all and pay for any damage (be it manufacturer‘s fault or not) by yourself and, thus, not risk to overpay. Am i being too optimistic to expect that this is not the actual Lenovo‘s policy and attitude towards their customers? At last, the technical support center that i called in Lithuania to register my laptop‘s dispatch to Poland did not warn me about the possibility that I could be charged to pay for the logistics or diagnostics of my computer in case for some reason they decide that it is not eligible for warranty repair.
Secondly, they indicated the problem as the "damaged DC-in socket (pushed-in) which is installed on lower case". I replied to them with an explanation that the laptop was never damaged by me or any other person and that I can not understand how something in the DC-in socket could be pushed-in in any other way than pushing the power adapter in it, which i believe is exactly what it's purpose is. Isn't it manufacturer's responsibility to assure that no part is "pushed-in" and as a consequence not working when the computer was used carefully and in accord with it's purpose? I hope that it is the manufacturer who should warrant that the weak parts of the product, which were broken when used in accord with it's purpose, are fixed or replaced. To these and other questions I got the response that „Based on Lenovo procedures, we are obligated to qualify such damage as CID. It means that we cannot provide repair under the warranty. It's not our role to arbitrate if some damages are caused by customer misused or not.“
Thus, could someone from Lenovo please look into this issue or tell me what else could I do in this case (or whom should i contact) before thinking of taking any legal actions against Lenovo.
The reference for my laptop is: Lenovo RMA LE110601W0036 , s/n WBxxxxxxxx , model B560
Thank You in advance and sorry for my bad english.
Regards,
Julius Zaldokas.
Moderator Note; s/n edited for member's own protection

hey silenas,
could you pm to me the following ::
Name:
Mobile:
Email:
MTM [machine type model]:
(IdeaPad Series - http://consumersupport.lenovo.com/UserFiles/NB%20label(1).jpg , look at the Type xxxx-xxx)
S/N:
Date of Purchase:
Case Number : (if any)
Description of issue :
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Nokia Repair Center And Customer Service

Hello, I am contacting you today regarding a problem that I have with the repair center. The reason that I am contacting YOU, is because no else (Email support or customer services phone numbers) that I have been dealing with seem to know they are doing, and have not been of much assistance at all.
Now here lies the problem,
I sent my Nokia N-8 in for warranty repair and it was received and (supposedly) repaired and sent back to me on 3-14-11. When I received the phone a couple of days later I noticed that the problem was not fixed. So I repacked it and and sent it back with a note describing the problem with the phone in detail.
It was received and signed for by Salas R at the Forth Worth repair center on 3-21-11.
7 days go by and I notice that the "repair status" of my phone changes from "In queue to evaluated for repair" to "Shipped repair original phone" on 3-14-11.
Now how could my phone be shipped on 3-14 when it wasn't received until 3-21.
This was the old ship date and included with it was the old tracking number.
So begins the emails and phone calls.
Every email reply was very generic and could have been sent to anyone, never answering my questions or making any references to my specific problem. (like they didn't even bother reading my email)
There was no indication of when or how this matter would be resolved, only promises of a phone call that took about 3 days and 2 more emails to come.
When I finally received a call on 4-4-11 The person told me that my phone was shipped to me on 3-30-11 but he did not have any tracking information. He said he would get that information and call me back. He did not. So The following day 4-5-11 I called back and I was told that the person who was handling my case was not in and that he would be in at 12:00 pm
Eastern time and he would call me.
He did not call.
So I called back. Now, I was told that they would have to contact the repair center and find out the status of my phone.
You mean to tell me that I been sending emails and making phone calls for a week and nobody has contacted the repair center to find out what happened to my Phone.
What have they been doing?
So this person does call me back about 10 minutes later and says they have lost my phone and that they would send me a new one, BUT, they don't have any in stock.
So I ask him, why is it that on the Nokia website it shows all colors of the N-8 As "IN STOCK".
His reply was "those are for the sales department".
So you mean that if anyone wants to buy a new N-8 you have one for them, But for me, who's phone YOU LOST, You don't have any.
Nothing for the person that has been without a phone for a month now due to YOUR incompetence.
Now I ask you, Is this how you do business. Is this how Nokia operates. I sent my phone for warranty repair and you lost it. SO REPLACE IT.
I understand mistakes are made. We all make mistakes,
But you have to accept responsibility for them. I just want my phone back.
If you have any interest in helping me with this matter here is some information that might be useful to you.
My case number is: 1-11589768441

Unfortunately my friend, as sad and annoying as your story is, this is a user to user help forum and issues such as yours need to be resolved with Nokia Direct, you can try the contact us section on the web site, or persist with the repair centre that lost your phone, but other than offer sympathy, there is nothing anyone here can do to help you
Good luck, and I hope your replacement arrives quickly !
If I have helped at all, a click on the White Star is always appreciated :
you can also help others by marking 'accept as solution'

Please Repair Center contact info.

I need an e-mail in order to contact with the repair center. I have one thinkpad X200 under warranty and I need a way to contact with them because my laptop died while ago. I have contacted by phone but it would be easier if I had a way to contact by e-mail, I'm living on spain so I don't speak english very well.
What I need to tell them is that I have family on the US and what should I do?, ship my laptop directly to Lenovo or my family. The main problem is that I want to contact with them instead my family because the laptop needs repair and it would be easier if I had an email. Thank you. If that's not possible I will need at least a phone to contact with the repair service of lenovo, not the contact number that is showed on the page of lenovo.com.

Submit a technical question or open a service request.
I don't work for Lenovo. I'm a crazy volunteer!

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http://docs.info.apple.com/article.html?artnum=106214
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