Repeated Family Share Approval Request

My son made an in-app purchase approval request from his iPad mini. It occurred while I was on my MBP Retina, which simultaneously asked for approval and gave an error stating I was unable to approve. I approved the request, but now my son continues to be prompted to request approval. Any ideas how to get them to stop?

Thanks. I did not sign out but as I mentioned I did reset the password. Signing out deletes everything from the device so I held off. It turns out that these folks tried it last fall when it hapened to them and it didn't work:
https://discussions.apple.com/thread/6569354
It also happens that the same thing is happening on my imac, so it's probably not a hardware issue.

Similar Messages

Family share approval keeps requesting icloud password

I have Family Sharing set to require my approval when my daughter buys something from the store. Today when I try to approve items it keeps asking me to input my icloud password.
Sign In To Approve
Enter the iCloud Apple ID password for [icloud email]
When I put it in, the same dialogue box just reopens with no error message. Today she bought 3 songs. This issue arose and I tried to input my password to no success. I then went to Settings/iCloud and it asked for my Password and there it took. So I went back to the Family Share notifications and 2 went through but when I tried to approve the third it asked for the password again. I tried going back to the iCLoud settings but it doesn't ask for my password. I then actually reset my password to something new but that didn't help either.
I found this article about similar issues in the fall
http://9to5mac.com/2014/09/29/apple-woes-continue-some-reporting-icloud-down-acr oss-ios-mac-and-web/
And the system status says everything is fine right now:https://www.apple.com/support/systemstatus/
Any help would be appreciated.

Thanks. I did not sign out but as I mentioned I did reset the password. Signing out deletes everything from the device so I held off. It turns out that these folks tried it last fall when it hapened to them and it didn't work:
https://discussions.apple.com/thread/6569354
It also happens that the same thing is happening on my imac, so it's probably not a hardware issue.

Family Share Approve a Purchase Never Works

My daughter and I have been working with the new Family Sharing feature, me as organizer and her, as child requiring approval. We are both on iOS8 devices. She can initiate a request to purchase a song, and I receive the notice. However, when I click approve, I am prompted to enter my Apple ID password. I enter my password and then it closes momentarily, then prompts me again. It seems like it will even ask for my TouchID sometimes, but then it goes back to password.
No matter how many times I iterate it never works and I just have to cancel to move on with my life. We've tried this numerous times and still no luck. I'd like to believe it won't be this hard. More importantly, I hope I can just use my TouchID for approval because I use a strong password and this will get old very quickly. If it ever works, that is....

Just tested it out and exactly the same problem. On the Yosemite beta I click the notification and a window pops up but the approve button doesn't do anything. On the iPhone clicking the notification brings up a white screen with cancel in the top left. It seems as though its loading but never gets there so I have to cancel

Family share purchase request

When my daughter goes to the App Store and requests a purchase the alert comes to my iPad. How can I get it to also come to my phone?

I am having exactly this problem too. I approved 7 requests for songs as normal, and then for the next ones, every time I pressed "details" the box just disappeared. They are still in my notifications centre, but I cannot approve them. Please help!

How do I approve an 'ask to buy' on a family share

How do I find my 'notifications' to approve an 'Ask to buy' from my daughter's profile?

Hello Shaynn,
If you are the organizer of the Family Share you should see the Ask to Buy request in the Notification Center.
Request and make purchases with Ask to Buy - Apple Support
Make or decline a purchase
If you're the organizer, you can use these steps to make or decline the purchase from your iOS device with iOS 8 or Mac with OS X Yosemite:
Open the notification to see the item that your family member wants to get. (See your notifications on your Mac or iOS device.)
Approve or decline the purchase.
If you approve, you need to sign in with your Apple ID and password to make the purchase.
After it's purchased, the item is added to the family member’s account and shared with the rest of the family group. If a family member downloads a previous purchase again, downloads a shared purchase, installs an update, or uses a redemption code in the store, the organizer won't get a notification.
If the organizer doesn't make the purchase or decline the request, it will be deleted after 24 hours, and the child will need to make the request again.
So if you are on your iPhone…
You can access Notification Center from any screen, including the Lock screen. Just swipe down from the top of the screen.
Understanding notifications on iPhone, iPad, and iPod touch - Apple Support
Thank you for using Apple Support Communities.
Nubz

Approve purchases- family share with android phone

Our kids have iPods and we have iPads as well. Our mobile phones are Android based. I set upfamily sharebut would like to have the ability to approve or decline purchase requests using my android phone. I know that there isiCloud for Windows but haven't seen anything for Android. Does anyone know of a way to approve or deny purchases using an Android phone? Thanks for any help!

According to this site (http://www.bgr.com/2010/11/06/verizon-wireless-testing-sprint-like-70-450-minute-unlimited-plan/), Verizon is coming out with a Family Share Plan with unlimited data & text and 1400 minutes of shared talk time for $139.99 a month.
This is $10 a month higher then Sprint and has 100 fewer shared minutes. It also includes GPS Navigation, Sprint TV and Radio, and NASCAR Sprint Cup Mobile which isn't available with Version. I think Verzon has a navigation and video service but they charge for it.

Family Share Organizer Can't Approve?

I know there's probably an easy solution here...
I'm the Family Share Organizer
My wife is labeled as Parent/Guardian (under her account the Parent/Guardian toggle is on, mine does not have that toggle)
My three daughters are set up as children with Ask To Buy turned on.
When we try and make a purchase on our daughters' devices, it only asks my wife for permission, not me as the organizer. Is there a way to ALSO have me (the organizer) flagged as a Parent/Guardian approve? Seems odd that despite me being the family organizer if my wife is not home I can't approve one of my kids' purchases...
Thanks for any help.

My family sharing is set up just like yours (three sons instead of daughters LOL). I'm labeled the organizer and do not have a toggle for parent/guardian. However, when they ask to buy we both get a notification. I rarely accept them, since my husband has his phone more accessible at all times. The few times I've noticed the requests come in, I find that sometimes I can't find the notification again.
On a side note: I was not aware that each purchase would be billed to my credit card regardless of my iTunes balance. I knew I would be paying for all purchases, but not being able to use my account balance to pay it is extremely annoying. Prior to Family Sharing being available all their devices were under my id. So any gift cards they received were redeemed under my account. Now I have their money and can't use it to buy their things.

Is there a log of Family Share Requests

I am trying to figure out if there is a log of the family share requests, so that I can review them. I am finding requests are coming in and then being removed, but there is no way of tracking what was done. There is no app for it, and I am not sure where to go except notification center.
Thanks in advance.

Hi again Christiaan, I'd be wary of upgrading your server just for this feature. This article mentions the pitfalls of the different server setups, loss of server preferences when upgrading etc...
The benefits of having file and folder creation/deletion logged could be easily outweighed by the loss of auto setup of users mail and the other features that 'just work' in a standard install.
Cheers

Family share purchase approval not working

We've set up family sharing across 4 iOS devices. two parents, two children, we've enabled "ask to buy" on the child accounts (ages 13 and 14). All devices are running the latest version of iOS. We've set up a credit card for the family organizer.
When one of the children tries to buy something in iTunes or in the App store, they get a message that says that they need to verify their payment info. If they click on "verify" they get asked to provide a method of payment. They cannot make purchases using the family organizer's credit card. I entered the credit card info, and now they are able to make purchases without any approval.
I went into settings on the child phone, pulled up iCloud, and it shows that the organizer's credit card is associated with this family group.
What am I doing wrong? How do I allow the child accounts to use the family share credit card?

I believe the credit would have to be on his iTunes store account, not yours, in order to be applied to his purchases before any balance due is charged to the organizer's credit card. Your purchases would be charged to your credit first.

How do i approve my kids app purchases with family share

how do i approve my kids app purchases with family share on my iphone?

Hello andrewmarkp,
With Family Sharing, you can approve purchases with the Ask To Buy feature. The following article provides helpful information:
Family purchases and payments - Apple Support
Approving purchases with Ask to Buy
You can turn on Ask to Buy to require approval for purchases initiated by any family member who is under 18 years old.*
iOS 8
Tap Settings > iCloud > Family, and tap your family member's name.
Turn on Ask to Buy.
OS X Yosemite
Choose Apple menu > System Preferences > iCloud.
Click Manage Family and select your family member's name.
Select Ask to Buy.
Ask to Buy is enabled by default for any children under 13 years old, and can be enabled during the setup process for any children 13-17 years old.* You can't turn on Ask to Buy for adults.
If you don't wish to be billed for purchases initiated by a specific adult family member, you can remove that family member from the family group.
*Ages may vary by country or region.
Family Sharing requires a personal Apple ID signed in to iCloud and iTunes. Music, movies, TV shows, and books can be downloaded on up to 10 devices per account, five of which can be computers. iOS 8 and OS X Yosemite are required to set up or join a Family Sharing group and are recommended for full functionality. Not all content is eligible for Family Sharing. Content can be hidden by family members; hidden content is not available for download. Content downloaded from family members or acquired via redemption codes is not subject to Ask to Buy.
Thank you for contributing to Apple Support Communities.
Cheers,
Bobby_D

Requested Verizon remove me from the Family Share Plan and They Refused.

Has anyone else had this problem?
The family share plan we currently have is a way to share data, minutes and usage for up to 5 phone numbers. Lately, it is causing a lot more stress and uncessary complication. I went in to try and upgrade my LG with a Smart Phone because I knew I was due for an upgrade, and the customer service representatives would not help me. We have a past due on our account of debt mostly from the other 4 phones on the account. My phone has used the least number of minutes and therefore, has charged the account the least.
I offered to pay my portion of the bill in order to upgrade my phone. They refused the offer, claiming that the entire account had to become current in order for me to upgrade.
Apparantly, I found out that another phone number on the account went in for the same reason a few weeks prior to me coming in to upgrade their phone. Verizon turned me away because the upgrade had already been used. The family member used my phones eligible upgrade for theirs. They were also able to perform successfully the same upgrade I wanted to do without any complication, within the same billing cycle - the account was past due when they went in to upgrade as well, and Verizon allowed them to upgrade.
In an effort to elimintate any future complication, I asked that I be removed from the account and transfer over to my own individual plan - keeping my same phone number. Verizon would not help me, claiming that the account owner had to authorize it.
When I asked the account owner if they would authorize the removal, they refused.
What do I do now if I do not want to pay the other 4 phones bill percentage, I want to get off the family shared plan and upgrade my phone?
Thanks,

These forums are dedicated to Residential products and services offered by Verizon.
For help on Verizon Wireless issues, please post your topic on the Verizon Wireless community.
Thank you
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Family Share Ignoring iTunes Credit

Is anyone else having problems with family share not taking from iTunes credit and changing the admin's credit card instead?

This is happening to us as well. I setup Family Share with my children so we could FINALLY share purchases! However I've never let them purchase apps without an iTunes gift card balance. BUT now that I setup family share, its not using their iTunes credit first. For example: my son has a $21.00 balance in his iTunes account from gift cards. So when he wants to buy an app or song, I get the request, I approve it and it's purchased. However, my debit card is being charged instead of using his iTunes balance first!
Does owns that help explain the issue better?

Change on family share plan without permission; customer service no help at all

@VZWSupport
Posting this question here because I am having zero luck with *611 customer service and after 40 minutes on the phone with a rep I am ready to pay the early termination fee and leave Verizon after 15 years of being a customer.
I am part of a family share plan with five lines. Someone else in the family used my phone upgrade last month (with my permission), and this apparently changed my plan (did not give permission to change plan) but I was not notified that the upgrade was used OR the plan was changed.
Ever since it was first available, I have had unlimited data and have always reupped my plan to keep that unlimited data feature.
Can't email customer service and chat is never available, so I get someone on the phone last week who says they'll request the upgrade back to unlimited and get back to me within 3-4 days.
No response, so I call again today. This rep says that request was not processed, and after FORTY minutes, the outcome is:
* Unlimited data is no longer available so even though my plan was changed without my consent, I lost my unlimited data which I have had for years (I knew it was no longer available, which is why I never let my service lapse, so I could KEEP it)
* The 6GB / $30 consolation prize data package is also no longer available
* No additional data can be added to my plan for the rest of the month, unless I completely change my plan, which will also change the plan on the other four lines that are part of the family share -- not doing that without anyone else's consent
* The family member using my upgrade reset my contract so I'm stuck with this for another TWO full years
* They can add a $30 credit to my bill for next month, just in case I do go over my data
This is the WORST customer service ever. I mean, really. Fifteen years of continuous patronage and this is how we are supported as customers?
I had been debating breaking my line off (and my husband's line) and going onto a new family share plan, just the two of us, and purchasing new phones as well, but frankly, I'm ready to pay the early termination fee and stop doing business with Verizon. I've heard from various friends that after several years of being a customer with AT&T or Sprint, they receive the newest phones for free -- just out of the blue -- or some other amazing promotion for no reason other than being a valued customer.
Let's get this resolved via email, Verizon. If I have to talk to another customer service rep on the phone, it's going to absolutely ruin my day.

Thanks. My main issues are:
I was not notified of the change in plan
I was not notified of the upgrade
My approval was never requested for the device upgrade
My approval was not requested for the change in MY plan
What I am having difficulty accepting here is that unlimited data is no longer "available." I'm not trying to ADD or BUY unlimited data. I'm not even trying to BUY the 6GB data consolation prize that apparently isn't available anymore.
My plan was changed without my consent. My upgrade was applied to another line without notifying me. I'm not trying to add a feature I didn't have before. Doesn't customer service have a reset button? A restore point? I had this service two weeks ago; they changed it without my consent or notifying me; I want it BACK. Not a new add. An account restore to a point two weeks ago. I don't see why this is such a difficult concept.
Not only that, my plan was reupped WITHOUT my consent, when the upgrade was applied to the other line on the account. Now I'm stuck with this contract for two more years, and I did NOT agree to another two years.
They were more than happy to try and sell me two new phones and split our two lines off the family share plan, though. MORE than happy.
Going to have to look into the cost of early termination and really thinking of just paying full price for a phone and going with something like Smart Talk or Virgin Mobile, unless the reps at the store do double backbends to help me out and hook me up after fifteen years of patronage.
I calculated the amount I've spent just on my line, not including my husband's 15-16 years of being a customer, and it's upward of $10,000.
Ten THOUSAND dollars and this is how they treat their customers... smh.
Thanks for the reply, @elector. Appreciate it.

Why can't i create a kid account on family share?

I upgraded to iOS8 on my phones and ipad. Since my son been sharing my account and i always have to approve his purchases, I wanted to make him his own account now when you can with family share. However, when I try to add a kid account, it says that I have to add my credit card to iTunes. However my card is already added there. Is this a bug or am I doing to wrong somehow?

Hi Zubera,
Welcome to Apple Support Communities.
It sounds like you’re running into an issue creating an Apple ID for your son, iTunes is requesting payment information. Take a look at the article linked below, it’ll walk you through the process of creating an Apple ID for a child.
Family Sharing and Apple IDs for kids
Create an Apple ID for your child
Before you begin, make sure that you're using a credit card as your iTunes Store and App Store payment method. You'll use the security code on the credit card as part of providing your parental consent.
Use these steps to create an Apple ID and add the child to your family group:
Go to Settings > iCloud > Family, and tap "Create an Apple ID for a child."
Enter your child's birthday and tap Next.
Review the Parent Privacy Disclosure and tap Agree.
Enter the security code for your credit card and tap Next.
Enter your child's name, tap Next, then create their Apple ID ([email protected]) and tap Next.
Follow the onscreen instructions to set a password, choose security questions, and set up your child's account. Choose passwords and security questions that you both can remember.
After you add your child to your family group, they will have their own Apple ID that they can use on any Apple device. Your email address will be the rescue email address for your child’s account, and you can use it with the security questions you provided to reset a forgotten password.
I hope this helps.
-Jason

Family share and non itunes purchased music

My wife and I are going to get an ipad mini for the house that we will use for a lot of music storage and entertainment for the house. We have a TON of cd's we purchased back in the day. If I load those into my iTunes, will my wife be able to access that music using family share? Or can you only access music that was purchased? She wants to be able to get that music on her phone.
Thanks!

Okay, so I did as you said, and tried to remove all music from my iphone, and nothing changed on the phone. The unplayable music and playlists all still show up and the purchased music is still playable and on the phone despite removing it all.
I just now told it to not sync any music at all (unchecked the larger sync music tab) and for some reason it repeatedly re-checked itself. After 7 or so attempts I got it to only put on 10 songs (idk why any or even why these particular are on) but now I'm going to try re-adding songs back on.
YESSSSSSS! IT WORKED!!! GAWAAHAHA FINALLY, THANK YOU SO MUCH!

Repeated Family Share Approval Request

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