Reporting spam emails from Apple
Hi
I have been receiving spam emails from someone who would like me to believe they are from Apple. Clearly not as they're full of spelling mistakes, plus they have ended up in my Spam folder.
I would like to inform Apple but am struggling to find relevant contact details.
Any suggestions who I should contact / how to deal with this?
Thanks, Tanya
Tanya ~ Welcome to the Support Communities. There's a contact email address towards the end of this Apple doc:
Identifying fraudulent "phishing" email
...Found by searching here:
http://support.apple.com/kb/index?page=search
Similar Messages
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Keep getting spam email from Apple
So far 7 times I get an email about my iCloud is almost full. There is no unsubscribe option at the bottom of the message.
Hey RavensGate,
I can understand the constant emails can be frustrating. If you think that your storage is getting full, take a look at the first article to help curb that back. If all looks good and you are not even close to being full, check where the email came from to actually see if it came from Apple. To inspect that, look to the second article for assistance.
Manage your iCloud storage
https://support.apple.com/en-us/HT204247
Identifying fraudulent "phishing" email
https://support.apple.com/en-us/HT4933
Take care,
-Norm G. -
hi over the past month have received maybe 5 scam emails from apple.
I opened one the other day cause I thought well maybe it is from apple.
went through the steps and it was amazed at how well they did at copying apple website. you could even go to the apple shop page from their page!
what set me off that it was fake was that I tried to open the other apple pages along the top and it wouldn't let me. so I opened my own apple page and logged in. and realised that they don't ask for your bank details in your Apple ID account.
anyways so now what has happened is I got an email today " from myself" with this same scam email. it is as if they have hacked my email account and sending me these emails. I want to report this to apple but am unable to find any contact details apart from call back options. does any one have any advice on this.I've had that same exact issue, I received the first e-mail claiming to be from Apple last night (though over the past week I've received two other scam e-mails from different addresses claiming that my bank transactions have been aborted). It said it was from my own address, and I checked it closely to make sure it wasn't a spoof account but found it was indeed my own e-mail address. Five minutes ago I changed my password, and I have just now received a second e-mail exactly the same, still coming from my own account. My best guess at an explanation is that it may have been sent before I changed my password and there was just a delay in the message sending, resulting in it coming through after changing my password.
I've now forwarded the e-mail on as an attachment to the [email protected] address, however this still doesn't help me with regards to stopping these e-mails. It concerns me that even though I changed my password they still possibly have access to my account. I tried checking my account activity but as opening the mail app on my iPhone is considered as a log in and I check it almost twice an hour, it's impossible to tell which could possible be an intruder logging in. -
i just got an email from Apple, asking me to complete a survey. If I don't then I'll loose my Apple ID. I think this is spam/virus/hacker. Anybody have any info on this?
There have been a number of phishing scam emails going around for at least half a year...do not respond, click links, or do anything with that email. Apple does not operate that way.
See: http://www.apple.com/legal/more-resources/phishing/ -
Sorry, this is in the wrong section but I found none that made sense for my issue.
I've been recieving emails from apple... well actually they are apparently coming from my own email address (gmail account). But they are "from" apple explaining that someone is trying to purchase World War Z from Switzerland, in french. It provides links to change my password and askes for credit card information... blah blah blah, obviously fake. Because it's coming from my address I have no clue how to deal with it? I do send myself emails once in a while from work to home or wtv so I'd rather not block my own email... Anyways, any ideas of what I can do to provent this from happening? I've had 5 of them since the 24th of December.
Thanks,
Notes...
I see the emails in the mail.app as well as on gmail.com
They show up in my sent folder in both mail and on gmail
Email:
Chère/Cher ,
Votre identifiant Apple vient d'être utilisé pour acheter World War Z dans l'App Store sur un ordinateur ou un appareil qui ne lui a pas été associé auparavant. Il se peut aussi que vous receviez ce message si vous avez réinitialisé votre mot de passe depuis votre dernier achat.
Cet achat a été effectué dans le pays suivant : Switzerland .
Si vous êtes à l'origine de ce téléchargement, vous pouvez ignorer ce courriel. Il vous a été envoyé par mesure de sécurité, afin de vous protéger d'éventuels achats non autorisés.
Si vous n'avez pas effectué cet achat, nous vous recommandons de vous rendre sur iforgot.apple.com pour changer votre mot de passe, puis de visiter la page Identifiant Apple : sécurité et identifiant Apple pour obtenir plus d'assistance.
Cordialement,
Apple
iforgot.apple.com brings me to http://drewmatich.com/ and the below page. I've used whois.com to find an email that was linked to drewmatich and have asked them to stop. I will post any replies if I recieve any.Thank you for your input... I found this through the link you provided and confirm that noone other then myself have acessed my gmail. (https://support.google.com/mail/answer/50200?hl=en&ref_topic=3406179)
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I'm trying to set up iCloud on a 5s and it is telling me to check my email for instructions on how to verify my account, yet there isn't an email from Apple with this information?
Make sure you are checking the email address you used to set up your iCloud account. Check the spam/junk folder as well as the inbox. If it isn't there, go to https://appleid.apple.com, click Manage your Apple ID, sign in, click on Name, ID and Email addresses on the left, then to the right click Resend under your Primary Email Address to resend the verification email.
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help - when i open an email from apple, I can't see the message. i get a few words, I can see areas where an image should be. I click on those space trying to see if there is a link somehow.
any help would be great...
-glennEMAIL SETTINGS AS OF 6 8 2013
VERIZON Mail server settings On DELL 6500 Latitude iPad 2 Wi-Fi 32 Gb and iPhone 5
Outlook: Tools-- Account Settings-- Mail –Change-- More Settings-- Advanced
EMAIL ACCOUNTS
incomoing.verizon.net POP/SMTP(Default)
Incoming mail server (POP3): pop.verizon.net my iPad ,i Phone also set up this way
Incoming Server Port Numbers: 995 ALSO USED WITH MY Ipad,iPhone
Outgoing mail server (SMTP): smtp.verizon.net my iPad,iPhone also set up this way
Outgoing Server Port Numbers: 465 ALSO USED WITH MY Ipad,iPhone
PROVIDES GREATER PROTECTION FROM SPAM AND VIRUSES.
Make sure "This server requires a secure connection (SSL)" is checked
EVERYTHING STILL WORKING PERFECTLY AS OF RIGHT NOW
HOPE THIS HELPS
Tom
Freedom Essentials, QIP 7100 1,Bose SOLO TV Sound System,,QIP 7216 P2,M1424WR Rev F, iPad 2 WiFi,iPhone 5,TV SYST INFO Release 1.9.5 Build No. 17.45
Data Object 39.45 -
I don't remember the answer to the security question, but after i have asked apple to send the verification mail; there is still no email from Apple. What should I do?
You've checked the spam folder on your rescue email account and tried clicking the reset link again to re-request it ? You could also contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699 -
I am receiving emails from apple to reset my password that I have not requested
Hi wondering if anyone could help. About 3 weeks ago I received an email from apple that my apple ID was used to download an app that was not from the device which is normally used. This was initiated from the United States, I am in n.ireland. As this was not me I followed the instructions & changed my password. However the past 2 days I have received 7 emails from apple on how to reset my apple ID that I did not initiate & am concerned that someone is trying to get access to my apple account. Has this ever happened anyone else? If so how did you deal with the problem as I can't seem to get through to apple to discus the matter. Thanks
That's very scary. They might do it, but I personally have never had Apple contact me re id's except on their site when signing in. I suggest you DO NOT respond until you have a phone conversation with Apple security. They can verify if they sent you the e-mail and why.
While it's very possible it's true,again, I suggest you not respond until you speak to someone at Apple. I've often read here that when people sign in they are not allowed to because "someone else has used the id" type of statement.
Also, you should be able to go to the app store and see what apps you have downloaded.
Though it could have been a free app, have you checked to see if any were bought with your id account?
I've gotten these types of e-mails from places like USPS and FedEx which look amazingly authentic and were from their website. I also received an odd e-mail from my cousin in Ireland last year that clearly was not from him. It was also sent to others in his family in Ireland. I e-mailed him that I only opened it because it had a .ie, but suggested he change... Days later I received mail from 'him' - same name, but at yahoo.com.
Again, I would call Apple. You can also report it at [email protected], but I would not settle for that given your situation. If nothing else, call Apple sales (sales depts. anywhere answer fast) and ask them to transfer you to security. Apple will not want anybody accessing their name, and while it's unlikely, it's not impossible that it is someone phishing.
Hope this helps and can you let the support community know your results by posting on this thread when you're done? Thank you.
Hope this helps. -
So I got an email today from [email protected] thanking me for purchasing my Mac. The problem is I bought this Mac Book Pro in the Spring of 2009. The email doesn't give any other specifics, just links to other parts of the apple site to learn more about my mac.
I just registered my Final Cut Pro program last night, so I thought maybe it's from that, but wouldn't the email say something like "Thank you for registering FCP?" I looked to see if I got any other emails from apple still in my inbox, and I do from back when I bought it, one saying thanks for registering the Mac Book Pro and the other just saying they hoped I enjoyed the visit to the Mac store.
Can anyone shed any light on this? I know the email's a legit email from apple, but it's the content that's concerning me.Looks legit enough - but I'm not the person to judge that because I've never gotten one - I immediately uncheck any and all "get updates/marketing/sell-you-something/flood your inbox with superfluous stuff" offers everywhere. Keeps the spam at a reasonable level.
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ipad 4
ALmost every few days I get an email from Apple saying your password has been changed.... if you didn't change please go to Apple and change your id password
I have had to do this for the 7th time in 4 weeksIf you are receiving e-mail messages that indicate that someone is trying to reset your Apple ID password, they may be phishing scams. Do not click any links in those e-mail messages, and if you make the mistake of doing so, do not provide your current Apple ID password on the page you are directed to.
Unfortunately, in this case, there's nothing to be done except treat those messages the same way you would any other spam.
The other possibility is that someone is actually trying to reset your Apple ID password. This may be due to a malicious attack, but more likely, it's just someone who thinks your Apple ID is actually theirs (due to a typo, faulty memory or something similar) and is trying to "regain" access. In any case, this is merely an annoyance, but you can put an end to it by enabling two-factor authentication on your Apple ID. This will require an additional piece of information that only you will possess in order to even start the password reset process.
If you are actually seeing your password getting changed, and are having to reset it yourself to regain access, you are being hacked. This could be because your password is not strong enough to withstand a brute-force attack by a botnet. It could also be because the attacker already has access to your e-mail address, and is able to intercept the reset e-mail and complete the reset process. Because of that danger, you should change the password for the e-mail account associated with your Apple ID. You should also change the password for your Apple ID, making sure that it is a strong password, and enable two-factor authentication as mentioned above. -
I received an email from apple stating my icloud storage was almost full. I deleted apps and photos and the storage has not changed, so what am I supposed to do?
... I clicked on it (I know I am not supposed to do this - I won't ever do it again) and no window opened up.
You're right - it is never a good idea to click on links sent in an email unless you are absolutely certain they are legitimate, and that is only becoming more difficult as spammers and phishing attempts are getting better every day. Having no association with Verizon is all the more reason to simply delete the thing.
Next, by supplying your email address all you did was confirm to whatever site was sending you this spam that your email address was legitimate. Again, when in doubt just delete the email and forget you ever saw it.
... How can I check to see if my computer has been hacked and how can I protect it further.
The good news is that is highly unlikely. The bad news is that your email address might be used as the "from" address for spam sent to others, and that you are only more likely to get more spam from the phony Verizon site as well as every other potentially malicious operators.
The best advice would be to simply abandon that email address, but if you can live with the previous potential concerns it would be overkill. I would recommend changing your passwords for financial institutions (banks, credit cards and so forth) as well as your email account or accounts. That is simply good practice whether or not you did what you did.
As far as any malware is concerned, again that is unlikely, but make sure you run Software Update to get all Apple's latest updates. -
I received an email from "Apple Customer Care" to resubmit all my billing details within 24 hours. Is this a legitimate request?
No. Definitely not. Report the mail to Apple ... [email protected]
... then delete it. -
I got an email from Apple saying I have been blocked and I should click on a link to confirm that I am me. Is this a real thing from Apple? Has anyone else gotten this?
Well, at the risk of offence one more response. Bookmark the following links as a means of guidance next time you meet a similar problem.
Identifying fraudulent "phishing" email
And to report to Apple ...
[email protected] -
I am receiving spam emails from my own email address and need to put a stop to it asap please.
Hi as per above, for the last week I have been receiving spam emails from my own email address. Can anyone help me please to put a stop to this and also perhaps explain how it happened? Any info would be greatly appreciated. Thank you so much.
'''but not sure what you mean when you say I must not store it on my computer?'''
I was just thinking that if someone or some software agent is accessing your computer then they also have access to saved passwords if for instance it is webmail and the password is stored on Firefox, or if you store logins and passwords in any other utility.
'''I have asked my service provider again for help - waiting to hear from them. I don't store passwords in any other utility that I know of? Are passwords stored automatically somewhere on computers?'''
An obvious thing to do is also make sure you log out of email and do not leave yourself logged in or use the remember me option.
'''Yes, thank you, I always log out and never use the remember me option'''
'''Thank you for your input. I did report this to my service provider and they assured me that no one is accessing my account?
I wonder what they meant by that
possibly that the account has been accessed only from your computer and the same IP Address has been shown
Maybe just that the mail used your login and password.
'''I have asked them to verify the above - thank you. :)'''
What are the emails ? do they make sense, are they also sent to others ? and of course is it likely anyone else is using your computer and sending these emails.
'''The emails make some sort of sense but not much. As far as I know I am the only one receiving them but just to be safe I deleted my Address Book. No one else has access to my computer - I am the only one who uses it. :(('''
it is probably worth contacting them again, give a couple of examples of the emails you are referring to and tell them that you yourself did not type those emails. Ask if they can explain how this may have happened.
'''Done and awaiting their response. :) Thank you'''
As a general security measure it is also good practice
to use a limited user account for day to day work not an admin account
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/windows_security_whynot_admin.mspx
to set passwords up to login to your computer
'''what is a limited user account? Also, I am now busy adding a password to my computer and making all files private through User Accounts. Would that help do you think?'''
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/usercpl_create_password.mspx
(IIRC at one time by default XP setup an Administration account with a nul default password, an F8 reboot would get you in by just using the return key when the password prompt showed ) P.S. as mentioned method 3 in this article http://www.slideshare.net/passexpert/six-methods-to-crack-windows-admin-password-remove-unknown-windows-admin-password. Rather a serious security hole.
'''"oooh, sorry, the above paragraph is way past my limited knowledge? Will read the article again and get back to you. Thank you so much for your help so far. :)'''
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