Reports not posting from one server
We're on PT 8.48.10, HRMS 8.8. We have two web servers which are load balanced with a Cisco load balancer (don't have specifics on the load balancer model, but I can request it if need be. I know sticky sessions and source address NATing are enabled). We have two app servers and one process scheduler, all on AIX 5.3. ServerA has a web server, app server and process scheduler on it. ServerB has a web server and app server. The report repository is set up to use ServerA's web server. The report repository is on an NFS mount shared between the two servers. Both servers have read/write permissions to the share.
We recently went to SSL terminating at the load balancer. We are using HTTP distribution, making the URL the VIP address (https://vip.intranet:8380/psreports/hrms), the URI is using http with the URI Host set to ServerA.intranet and URI port 8380 (the SSL port to the load balancer and the actual web server port are the same). The URI resource is SchedulerTransfer/hrms.
The issue we're experiencing is that if the load balancer puts the user on ServerA, then there is no issue with reports posting. If they get put on ServerB, the reports go to Not Posted status. The message logs shows the following:
+2:02:37PM PSUNX failed to post files to the report repository. Server scheduled to try again on 2012-02-06-12.02.51.000919. See log+
+10 2:02:52PM Report Repository URL is: http ://ServerA.intranet:8380/Scheduler Transfer/hrms (63,68)+
+10 2:02:52PM Error getting report repositor y location. (63,85)+
+10 2:02:52PM SchedulerTransfer Servlet error.+
+10 2:02:52PM Successful Http Reply Code: 20 0 - OK (63,57)+
+2:02:52PM HTTP transfer error.+
The space in "SchedulerTransfer" is not in the report node setup. The DSTAGNT log didn't give much more detail:
PSDSTSRV.1167494 (9) [02/06/12 12:02:37 PostReport](3) HTTP transfer error.
I was thinking that maybe there is something wrong or missing in the /etc/hosts file, but I'm not sure what. Also, I swtiched the report node to be on ServerB, and then ServerA could not post reports. Any ideas or suggestions?
Hi,
A few possible things you might want to check:
1.
Portal URI in the portal tab of the default local node, is this pointing to the correct webserver url and port
2. Check firewall rules (ports) between processcheduler and webservers
3.
Is psreports on both webservers a valid directory as mentioned in configuration.properties and validate write access on psreports folder
4.
URI host and port on Proces Sheduler Report node, is is this pointing to the correct webserver url and port
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