Request user input message format

When using the request user input function it sends an e-mail that is very hard to read for end user and I not able to see which e-mail template that is being used so I can change the format.

Hi,
Please create Notification Templates in System Center Service Manager by following the link below:
Creating Notification Templates in System Center Service Manager
http://blogs.technet.com/b/servicemanager/archive/2009/09/28/creating-notification-templates-in-system-center-service-manager.aspx
And also check the article below to know more details about how to create requesting input from user:
Requesting Input from User About an Incident
http://blogs.technet.com/b/servicemanager/archive/2009/12/13/requesting-input-from-user-about-an-incident.aspx
Regards,
Yan Li
Please remember to mark the replies as answers if they help and unmark them if they provide no help.

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    adobe_caps.dll   Adobe CAPS   6,0,29,0  
    AGM.dll   AGM 2012/06/05-15:16:32   66.507768   66.507768
    ahclient.dll
    AdobeHelp Dynamic Link Library   1,7,0,56  
    aif_core.dll   AIF   3.0   62.490293
    aif_ocl.dll   AIF   3.0   62.490293
    aif_ogl.dll   AIF   3.0   62.490293
    amtlib.dll   AMTLib (64 Bit)   6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00)   1.000000
    ARE.dll   ARE 2012/06/05-15:16:32   66.507768   66.507768
    AXE8SharedExpat.dll   AXE8SharedExpat 2011/12/16-15:10:49   66.26830   66.26830
    AXEDOMCore.dll   AXEDOMCore 2011/12/16-15:10:49   66.26830   66.26830
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    boost_system.dll   DVA Product   6.0.0  
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    CIT.dll   Adobe CIT   2.0.5.19287   2.0.5.19287
    CoolType.dll   CoolType 2012/06/05-15:16:32   66.507768   66.507768
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    dvaplayer.dll   DVA Product   6.0.0  
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    dvaunittesting.dll   DVA Product   6.0.0  
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    ExtendScript.dll   ExtendScript 2011/12/14-15:08:46   66.490082   66.490082
    FileInfo.dll   Adobe XMP FileInfo 2012/01/17-15:11:19   66.145433   66.145433
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    Accented Edges 13.0
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    Polar Coordinates 13.0
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    Radial Blur 13.0
    Radiance 13.0.1 (13.0.1.3 x001)
    Read Watermark 4.0
    Reticulation 13.0
    Ripple 13.0
    Rough Pastels 13.0
    Save for Web 13.0
    ScriptingSupport 13.0.1
    Shear 13.0
    Smart Blur 13.0
    Smudge Stick 13.0
    Solarize 13.0.1 (13.0.1.3 x001)
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    Spherize 13.0
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    Stained Glass 13.0
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    Targa 13.0
    Texturizer 13.0
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    Torn Edges 13.0
    Twirl 13.0
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    Vanishing Point 13.0
    Variations 13.0.1 (13.0.1.3 x001)
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    Watercolor 13.0
    Wave 13.0
    WIA Support 13.0.1 (13.0.1.3 x001)
    Wind 13.0
    Wireless Bitmap 13.0.1 (13.0.1.3 x001)
    ZigZag 13.0
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    Kuler
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    Thanks & Regards,
    Pasumalai J.

  • Network message format error on Site Studio Designer

    Hi all,
    I am facing a very wierd issue in Site Studio. I have enabled accounts on the content server. When i use the content server User interface, i can check in any content using the standard check in form with or without specifying the account for it. In the case of Site Studio Designer, when i try to create a new asset/ content( basically check in anything) , it checks in the content successfully when the account metadata field is left blank. If the account field is specified, it gives me an error sayin :
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    (Network message format error).
    When i checked the content server logs, it says:
    The request was not processed by the Service handler because of a protocol error.
    The request headers parsed from the request are:
    {HTTP_USER_AGENT=Site Studio Designer, REQUEST_METHOD=POST, IdcAuthChallengeType=http, SERVER_NAME=punitp97194d.ad.infosys.com, SERVER_SOFTWARE=Apache/2.2.2 (Win32), HTTP_CGIPATHROOT=/idc/idcplg, HTTP_HOST=punitp97194d.ad.infosys.com, GATEWAY_INTERFACE=CGI/1.1, REMOTE_ADDR=10.76.135.190, SERVER_PROTOCOL=HTTP/1.1, SERVER_PROTOCOL_TYPE=NONE, IDC_REQUEST_AGENT=webserver, REMOTE_HOST=10.76.135.190, HTTP_CONNECTION=Keep-Alive, SERVER_PORT=80, HTTP_COOKIE=viscnt=3; IntradocLoginState=1; IdcTimeZone=Asia/Calcutta; IdcLocale=English-US; IntradocAuth=Internet, CONTENT_TYPE=text/hda, CONTENT_LENGTH=617, IDC_REQUEST_CTIME=1250602911, HTTP_INTERNETUSER=eBiz_Designer, SCRIPT_NAME=/idc/idcplg, PATH_TRANSLATED=D:/oracle/ucm/server/weblayout/idcplg}
    Network message format error. Unable to parse browser environment or content item. Unable to parse properties. Name-value pairs are missing an '='. Unable to parse properties. Name-value pairs are missing an '='. [ Details ]
    An error has occurred. The stack trace below shows more information.
    !$The request was not processed by the Service handler because of a protocol error.<br>The request headers parsed from the request are:<br>{HTTP_USER_AGENT=Site Studio Designer\, REQUEST_METHOD=POST\, IdcAuthChallengeType=http\, SERVER_NAME=punitp97194d.ad.infosys.com\, SERVER_SOFTWARE=Apache/2.2.2 (Win32)\, HTTP_CGIPATHROOT=/idc/idcplg\, HTTP_HOST=punitp97194d.ad.infosys.com\, GATEWAY_INTERFACE=CGI/1.1\, REMOTE_ADDR=10.76.135.190\, SERVER_PROTOCOL=HTTP/1.1\, SERVER_PROTOCOL_TYPE=NONE\, IDC_REQUEST_AGENT=webserver\, REMOTE_HOST=10.76.135.190\, HTTP_CONNECTION=Keep-Alive\, SERVER_PORT=80\, HTTP_COOKIE=viscnt=3; IntradocLoginState=1; IdcTimeZone=Asia/Calcutta; IdcLocale=English-US; IntradocAuth=Internet\, CONTENT_TYPE=text/hda\, CONTENT_LENGTH=617\, IDC_REQUEST_CTIME=1250602911\, HTTP_INTERNETUSER=eBiz_Designer\, SCRIPT_NAME=/idc/idcplg\, PATH_TRANSLATED=D:/oracle/ucm/server/weblayout/idcplg}<br>--------------<br>Network message format error.!csUnableToParseBrowserEnvironment!syUnableToParsePairs!syUnableToParsePairs
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         at intradoc.serialize.DataBinderSerializer.readProperties(DataBinderSerializer.java:625)
         at intradoc.serialize.DataBinderSerializer.parseProperties(DataBinderSerializer.java:601)
         at intradoc.serialize.DataBinderSerializer.parseReaderData(DataBinderSerializer.java:493)
         at intradoc.serialize.DataBinderSerializer.parsePost(DataBinderSerializer.java:1806)
         at intradoc.serialize.DataBinderSerializer.parseRequestBody(DataBinderSerializer.java:1065)
         at intradoc.data.DataSerializeUtils.parseRequestBody(DataSerializeUtils.java:112)
         at intradoc.server.ServiceManager.init(ServiceManager.java:128)
         at intradoc.server.IdcServerThread.run(IdcServerThread.java:167)
    Please advice.
    Thanks in advance,
    Nithya

    The config .cfg entries are:
    <?cfg jcharset="UTF8"?>
    #Content Server System Properties
    IDC_Name=EBIZ
    IdcProductName=idccs
    SystemLocale=English-US
    InstanceMenuLabel=EBIZ
    InstanceDescription=STAGING SERVER
    SocketHostAddressSecurityFilter=*.*.*.*
    #Database Variables
    IsJdbc=true
    JdbcDriver=oracle.jdbc.OracleDriver
    JdbcConnectionString=jdbc:oracle:thin:@localhost:1521:EBIZ
    JdbcUser=EBIZ_admin
    JdbcPassword=ZS5CtJYdpcn2mEVqKVQAZ7LKQqacsT+XLnX3PZ/EKqo=
    JdbcPasswordEncoding=Intradoc
    DatabasePreserveCase=true
    #Internet Variables
    HttpServerAddress=punitp52975d.ad.infosys.com
    MailServer=192.168.170.26
    SysAdminAddress=[email protected]
    HttpRelativeWebRoot=/idc/
    CgiFileName=idcplg
    UseSSL=
    WebProxyAdminServer=true
    #General Option Variables
    IsOverrideFormat=false
    DownloadApplet=false
    MultiUpload=false
    IsAutoNumber=true
    EnableDocumentHighlight=false
    EnterpriseSearchAsDefault=false
    IsJspServerEnabled=false
    JspEnabledGroups=
    #Additional Variables
    UseAccounts=True
    IdcAdminServerPort=4440
    SearchIndexerEngineName=DATABASE.FULLTEXT
    IntradocServerPort=4444
    DatabaseType=oracle
    WebServer=apache
    and httpd.conf entries are:
    LoadModule IdcApacheAuth C:/Oracle/ucm/server/shared/os/win32/lib/IdcApache22Auth.dll
    IdcUserDB EBIZ "C:/Oracle/ucm/server/data/users/userdb.txt"
    <Location /idc>
    Order allow,deny
    Allow from all
    DirectoryIndex portal.htm
    IdcSecurity EBIZ
    </Location>
    <Location "/">
    IdcSecurity EBIZ
    </Location>
    EBIZ is our content server instance name.
    Thanks and Regards,
    Nithya

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