Request user input message format
When using the request user input function it sends an e-mail that is very hard to read for end user and I not able to see which e-mail template that is being used so I can change the format.
Hi,
Please create Notification Templates in System Center Service Manager by following the link below:
Creating Notification Templates in System Center Service Manager
http://blogs.technet.com/b/servicemanager/archive/2009/09/28/creating-notification-templates-in-system-center-service-manager.aspx
And also check the article below to know more details about how to create requesting input from user:
Requesting Input from User About an Incident
http://blogs.technet.com/b/servicemanager/archive/2009/12/13/requesting-input-from-user-about-an-incident.aspx
Regards,
Yan Li
Please remember to mark the replies as answers if they help and unmark them if they provide no help.
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msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.8428
msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1
msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.8428
msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CS6 CS6
Plugin.dll Adobe Photoshop CS6 CS6
PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 3.0.0.383
PSArt.dll Adobe Photoshop CS6 CS6
PSViews.dll Adobe Photoshop CS6 CS6
SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082
ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082
tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24
WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112
wu3d.dll U3D Writer 9.3.0.113
Required plug-ins:
Accented Edges 13.0
Adaptive Wide Angle 13.0
ADM 3.11x01
Angled Strokes 13.0
Average 13.0.1 (13.0.1.3 x001)
Bas Relief 13.0
BMP 13.0
Camera Raw 8.6
Camera Raw Filter 8.6
Chalk & Charcoal 13.0
Charcoal 13.0
Chrome 13.0
Cineon 13.0.1 (13.0.1.3 x001)
Clouds 13.0.1 (13.0.1.3 x001)
Collada 13.0.1 (13.0.1.3 x001)
Color Halftone 13.0
Colored Pencil 13.0
CompuServe GIF 13.0
Conté Crayon 13.0
Craquelure 13.0
Crop and Straighten Photos 13.0.1 (13.0.1.3 x001)
Crop and Straighten Photos Filter 13.0
Crosshatch 13.0
Crystallize 13.0
Cutout 13.0
Dark Strokes 13.0
De-Interlace 13.0
Difference Clouds 13.0.1 (13.0.1.3 x001)
Diffuse Glow 13.0
Displace 13.0
Dry Brush 13.0
Eazel Acquire 13.0.1 (13.0.1.3 x001)
Embed Watermark 4.0
Extrude 13.0
FastCore Routines 13.0.1 (13.0.1.3 x001)
Fibers 13.0
Film Grain 13.0
Filter Gallery 13.0
Fresco 13.0
Glass 13.0
Glowing Edges 13.0
Grain 13.0
Graphic Pen 13.0
Halftone Pattern 13.0
HDRMergeUI 13.0
IFF Format 13.0
Ink Outlines 13.0
JPEG 2000 13.0
Lens Blur 13.0
Lens Correction 13.0
Lens Flare 13.0
Liquify 13.0
Matlab Operation 13.0.1 (13.0.1.3 x001)
Measurement Core 13.0.1 (13.0.1.3 x001)
Mezzotint 13.0
MMXCore Routines 13.0.1 (13.0.1.3 x001)
Mosaic Tiles 13.0
Multiprocessor Support 13.0.1 (13.0.1.3 x001)
Neon Glow 13.0
Note Paper 13.0
Ocean Ripple 13.0
Oil Paint 13.0
OpenEXR 13.0
Paint Daubs 13.0
Palette Knife 13.0
Patchwork 13.0
Paths to Illustrator 13.0
PCX 13.0.1 (13.0.1.3 x001)
Photocopy 13.0
Photoshop 3D Engine 13.0.1 (13.0.1.3 x001)
Picture Package Filter 13.0.1 (13.0.1.3 x001)
Pinch 13.0
Pixar 13.0.1 (13.0.1.3 x001)
Plaster 13.0
Plastic Wrap 13.0
PNG 13.0
Pointillize 13.0
Polar Coordinates 13.0
Portable Bit Map 13.0.1 (13.0.1.3 x001)
Poster Edges 13.0
Radial Blur 13.0
Radiance 13.0.1 (13.0.1.3 x001)
Read Watermark 4.0
Reticulation 13.0
Ripple 13.0
Rough Pastels 13.0
Save for Web 13.0
ScriptingSupport 13.0.1
Shear 13.0
Smart Blur 13.0
Smudge Stick 13.0
Solarize 13.0.1 (13.0.1.3 x001)
Spatter 13.0
Spherize 13.0
Sponge 13.0
Sprayed Strokes 13.0
Stained Glass 13.0
Stamp 13.0
Sumi-e 13.0
Targa 13.0
Texturizer 13.0
Tiles 13.0
Torn Edges 13.0
Twirl 13.0
Underpainting 13.0
Vanishing Point 13.0
Variations 13.0.1 (13.0.1.3 x001)
Water Paper 13.0
Watercolor 13.0
Wave 13.0
WIA Support 13.0.1 (13.0.1.3 x001)
Wind 13.0
Wireless Bitmap 13.0.1 (13.0.1.3 x001)
ZigZag 13.0
Optional and third party plug-ins:
NTSC Colors 13.0.1 (13.0.1.3 x001)
Plug-ins that failed to load: NONE
Flash:
Mini Bridge
Kuler
Installed TWAIN devices: NONE
Kindly let me know what i do next?
Thanks & Regards,
Pasumalai J. -
Network message format error on Site Studio Designer
Hi all,
I am facing a very wierd issue in Site Studio. I have enabled accounts on the content server. When i use the content server User interface, i can check in any content using the standard check in form with or without specifying the account for it. In the case of Site Studio Designer, when i try to create a new asset/ content( basically check in anything) , it checks in the content successfully when the account metadata field is left blank. If the account field is specified, it gives me an error sayin :
Failed to check in file from location "".
(Network message format error).
When i checked the content server logs, it says:
The request was not processed by the Service handler because of a protocol error.
The request headers parsed from the request are:
{HTTP_USER_AGENT=Site Studio Designer, REQUEST_METHOD=POST, IdcAuthChallengeType=http, SERVER_NAME=punitp97194d.ad.infosys.com, SERVER_SOFTWARE=Apache/2.2.2 (Win32), HTTP_CGIPATHROOT=/idc/idcplg, HTTP_HOST=punitp97194d.ad.infosys.com, GATEWAY_INTERFACE=CGI/1.1, REMOTE_ADDR=10.76.135.190, SERVER_PROTOCOL=HTTP/1.1, SERVER_PROTOCOL_TYPE=NONE, IDC_REQUEST_AGENT=webserver, REMOTE_HOST=10.76.135.190, HTTP_CONNECTION=Keep-Alive, SERVER_PORT=80, HTTP_COOKIE=viscnt=3; IntradocLoginState=1; IdcTimeZone=Asia/Calcutta; IdcLocale=English-US; IntradocAuth=Internet, CONTENT_TYPE=text/hda, CONTENT_LENGTH=617, IDC_REQUEST_CTIME=1250602911, HTTP_INTERNETUSER=eBiz_Designer, SCRIPT_NAME=/idc/idcplg, PATH_TRANSLATED=D:/oracle/ucm/server/weblayout/idcplg}
Network message format error. Unable to parse browser environment or content item. Unable to parse properties. Name-value pairs are missing an '='. Unable to parse properties. Name-value pairs are missing an '='. [ Details ]
An error has occurred. The stack trace below shows more information.
!$The request was not processed by the Service handler because of a protocol error.<br>The request headers parsed from the request are:<br>{HTTP_USER_AGENT=Site Studio Designer\, REQUEST_METHOD=POST\, IdcAuthChallengeType=http\, SERVER_NAME=punitp97194d.ad.infosys.com\, SERVER_SOFTWARE=Apache/2.2.2 (Win32)\, HTTP_CGIPATHROOT=/idc/idcplg\, HTTP_HOST=punitp97194d.ad.infosys.com\, GATEWAY_INTERFACE=CGI/1.1\, REMOTE_ADDR=10.76.135.190\, SERVER_PROTOCOL=HTTP/1.1\, SERVER_PROTOCOL_TYPE=NONE\, IDC_REQUEST_AGENT=webserver\, REMOTE_HOST=10.76.135.190\, HTTP_CONNECTION=Keep-Alive\, SERVER_PORT=80\, HTTP_COOKIE=viscnt=3; IntradocLoginState=1; IdcTimeZone=Asia/Calcutta; IdcLocale=English-US; IntradocAuth=Internet\, CONTENT_TYPE=text/hda\, CONTENT_LENGTH=617\, IDC_REQUEST_CTIME=1250602911\, HTTP_INTERNETUSER=eBiz_Designer\, SCRIPT_NAME=/idc/idcplg\, PATH_TRANSLATED=D:/oracle/ucm/server/weblayout/idcplg}<br>--------------<br>Network message format error.!csUnableToParseBrowserEnvironment!syUnableToParsePairs!syUnableToParsePairs
intradoc.data.DataException: !csUnableToParseBrowserEnvironment!syUnableToParsePairs
at intradoc.server.IdcServerThread.run(IdcServerThread.java:187)
Caused by: java.io.IOException: !syUnableToParsePairs
at intradoc.serialize.DataBinderSerializer.readProperties(DataBinderSerializer.java:625)
at intradoc.serialize.DataBinderSerializer.parseProperties(DataBinderSerializer.java:601)
at intradoc.serialize.DataBinderSerializer.parseReaderData(DataBinderSerializer.java:493)
at intradoc.serialize.DataBinderSerializer.parsePost(DataBinderSerializer.java:1806)
at intradoc.serialize.DataBinderSerializer.parseRequestBody(DataBinderSerializer.java:1065)
at intradoc.data.DataSerializeUtils.parseRequestBody(DataSerializeUtils.java:112)
at intradoc.server.ServiceManager.init(ServiceManager.java:128)
at intradoc.server.IdcServerThread.run(IdcServerThread.java:167)
Please advice.
Thanks in advance,
NithyaThe config .cfg entries are:
<?cfg jcharset="UTF8"?>
#Content Server System Properties
IDC_Name=EBIZ
IdcProductName=idccs
SystemLocale=English-US
InstanceMenuLabel=EBIZ
InstanceDescription=STAGING SERVER
SocketHostAddressSecurityFilter=*.*.*.*
#Database Variables
IsJdbc=true
JdbcDriver=oracle.jdbc.OracleDriver
JdbcConnectionString=jdbc:oracle:thin:@localhost:1521:EBIZ
JdbcUser=EBIZ_admin
JdbcPassword=ZS5CtJYdpcn2mEVqKVQAZ7LKQqacsT+XLnX3PZ/EKqo=
JdbcPasswordEncoding=Intradoc
DatabasePreserveCase=true
#Internet Variables
HttpServerAddress=punitp52975d.ad.infosys.com
MailServer=192.168.170.26
SysAdminAddress=[email protected]
HttpRelativeWebRoot=/idc/
CgiFileName=idcplg
UseSSL=
WebProxyAdminServer=true
#General Option Variables
IsOverrideFormat=false
DownloadApplet=false
MultiUpload=false
IsAutoNumber=true
EnableDocumentHighlight=false
EnterpriseSearchAsDefault=false
IsJspServerEnabled=false
JspEnabledGroups=
#Additional Variables
UseAccounts=True
IdcAdminServerPort=4440
SearchIndexerEngineName=DATABASE.FULLTEXT
IntradocServerPort=4444
DatabaseType=oracle
WebServer=apache
and httpd.conf entries are:
LoadModule IdcApacheAuth C:/Oracle/ucm/server/shared/os/win32/lib/IdcApache22Auth.dll
IdcUserDB EBIZ "C:/Oracle/ucm/server/data/users/userdb.txt"
<Location /idc>
Order allow,deny
Allow from all
DirectoryIndex portal.htm
IdcSecurity EBIZ
</Location>
<Location "/">
IdcSecurity EBIZ
</Location>
EBIZ is our content server instance name.
Thanks and Regards,
Nithya
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