Resume Bookmarking on Shared Machine

Question

Greetings gurus and non-gurus (like me).
There have been some discussions around managing the Resume settings in published, LMS-deployed Captivate pieces and this will solve my problems going forward, I think. But today I have to face and resolve a present issue that goes a little something like this.
For no good reason whatsoever, the shared computer in our widget factory has only one login ... the Windows User Name is "Widget". Both Bob and Sally share this same computer -- logged in to Windows as "Widget".
Sally logged in to our LMS as herself and completed the Widget Quality Control training course. Good for Sally.
Bob next logged in to the LMS and launched the Widget Quality Control training course and was taken to the last page of the course. He cannot restart from the beginning, and he cannot complete the course. It sucks to be Bob.
Bob calls the Help Desk and courteously explains his frustrations...
At this point, I would like to be able to tell the Help Desk how to instruct Bob to delete the progress tracking for the course so that he can start over from the beginning. It is clear that the courseware is probably tracking the user's progress according to the Windows user account "Widget's" (which was "Completed" by Sally).
I was hoping it would be as simple, perhaps, as clearing the browser's cache and re-launching the course. But woe; it is not to be.
I suspect therefore that the tracking information is being maintained by Captivate in the user's profile directory structure (e.g. C:\users\Widget\...)... perhaps in the AppData folder or some other location related to the windows profile. Perhaps it is somewhere else entirely, and I am way off base.
Does anybody know if I am on the right track to "resetting/clearning" progress tracking for poor Bob so that he can complete his training. If so, it would be very helpful to know the proper procedure to accomplish this given my situation. I know this isn't the elegant solution that I will eventually implement, but I need at least a temporary "work around".
As always, thanks to all for a most helpful user forum!!
Mike

Answer 1

Are you by any chance using the TOC in your courses? If I am not mistaken the TOC stores progress as a LSO (Local Shared Object) on the users computer. That would cause problems for Bob and Sally.  The LSO's cannot be deleted through the browser so that could explain why your helpdesk can't assist them with deleting the bookmark.
If you are using Captivate's built in bookmark function then one thing you could do is to automatically reset it when it reaches the last page of the course. This is generally also a good idea since a user that has completed a course most likely don't want to be teleported to the last page again when they restart the course.
I'm not 100% that this will work for Captivate 4, because I have only tested it in Captivate 3.
Insert the below code as execute JavaScript in your project end options:
var data = g_objAPI.GetValue(”cmi.suspend_data”);data = “A” + data.substring(1);g_objAPI.SetValue(”cmi.suspend_data”,data);
This will clear the bookmark (at least for Captivate 3).
You can read a bit more about it here: http://www.captivate4.com/2008/11/25/reset-bookmark-in-captivate-3/
/Michael
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