Returned to Verizon and a lesson learned..

Left Verizon two days ago and bought a Samsung Galaxy S II from Sprint, listening to the sales pitch that I would get around 10/15 MB download speed. Forgot what he said I would get with the upload speed, but already new from reading a few websites that this number was over blown and to expect about 2 Mb download speed.
To my shock I got only 296 kb download speed inside my stand-a-lone apartment ( One bar or no bars showing on the phone) which was made of concrete and steel, and about 681 kb sitting next to the window. Outside I got 840 kb download speed and 273 kb upload speed. This held true crossing the street to my favorite breakfast spot. Needless to say I was disappointed with the 4G numbers. And, yes, I was in a 4G covered area according to the map. Do not believe maps my friends
With this nice phone with a great screen, I noticed immediately that I would hit the volume rocker if I was not careful. I had always kept my fingers holding the phones near the upper 1/3 and that was the location of the controls. Not good for me. Also noticed a good amount of heat coming from the top of the phone next to my ear, and that was not good either.
So the phone went back the very next day, and returned to Verizon and got a simple flip (Convoy 2) phone until 4G is matured. Too bad we cannot take a phone out for a test drive for a day or two before slapping down all that money, and learning the hard way.

But it was cheaper!

Similar Messages

Server upgrade - lessons learned

We are going through an excersise evaluating our enterprise server options moving forward. We are currently running a HP 9000 Super Dome with the 8700 chipset on an Oracle 9i database. We are also still looking at a platfrom change altogether to IBM P-Series.
In respect to the Superdome we are considering upgrading to the 8900 chip set (as Itanium is not quite where it is supposed to be). Given that this upgrade will be based on the same technology and operating system my take is that this approach may be the less intrusive (compared to changing the platform anp porting to a new ops system). I am wondering if folks are here with similar experiences and the lessons learned. Are there any pit falls to watch out for? Any feedback input is appriciated.
Thanks
Stefan

Perhaps that has some level of reality to it. But when it happens to you, no amount of "happy" stories from others fixes the issue that you happen to be suffering through at the moment. I'm sure that many people have seamless experiences, but in my case, I keep running into upgrade issues. And they seem to be all over the place as far as problems. No trends; nothing repeatable from upgrade to upgrade. Don't get me wrong, I'm sticking with my Mac; but it's definitely not trouble free for me. If I have learned one major lesson, it will be that I will definitely pay for the extended service next time. I didn't do that the first time because I listened to the "It just Works" claims. But my reality is different. It's funny, whenever Apple issues another update, I actually get a little queasy feeling, knowing that something is going to come back and bite me in the a$$

I Returned my Cellphone and Verizon Lost it

Hi, this happened to me to and is an ongoing issues. Verizon is threatening to deactivate my 6 accounts. I need assistance from here by verizon to fix this issue.   Below see what i have been dealing with.
1/14/13: I called Verizon & spk w/ Customer Servc as all phone lines were disconnected. Female rep stated lines disconnected due to non-payment of $599.99 for a Rezound that was not returned to Verizon. Rep researched & found that phone was indeed returned to Fort Worth, TX & in Verizon’s possession. Due to their error, I was charged for 6 activation fees & was only given a discount for 3 of the 6 fees. I don’t believe this is fair. Rep advised that she submitted a Direct Fulfillment Refund Request which would be processed in 24-48 hrs & promised the $599.99 would not be counted against my account & set aside until direct fulfillment has been resolved & credited back to acct. After spending 2 hrs on the phone for resolution due to Verizon’s negligence, it was known by of call that all proof was provided to Verizon & was evident we returned the phone to them.
1/26/13: I found the $599.99 charge on my Verizon bill. I called Verizon & Rita stated that my account was going be interrupted again due to with the same issue. I spent over an houyr with the Finance Dept & Rita explaining my problem all over again. During the call, Rita stated that on 1/21/13, the warehouse confirmed the phone was returned. I also received email confirmation from Rita which stated the following:
Dear {Customer}, It was great talking with you. This email will guide you through the items we discussed. Thank you for choosing Verizon Wireless.
Credit Confirmation
This is a confirmation that your credit has been applied. Your new account balance can be obtained by: Dial #BAL & SEND 24 hours after receiving this email
During the same conversation, I asked Rita to transfer me to a manager but she said no manager was available. I said I would wait on hold until a manager was able to assist. Half an hour went by & Rita could not fulfill my request, so she asked if I would accept a call back from a manager on 1/28/13. I reluctantly agreed since I received a credit confirmation from Verizon.   However, I regret agreeing to these terms since Verizon again disconnected my accounts because I missed many business teleconferences due to this.
Monday 1/28/13 came & went. I never received a call back from a Verizon manager as Rita promised. I was left without an explanation of the $599.99 charge, multiple account disconnections, unjust activation fees, unexplained disappearance of the defective phone & update on the Direct Fulfillment Refund Request.
2/11/2013: All six of my account were deactivated once again by Verizon. I called Verizon for an explanation but was automatically transferred to Finance Dept. Melanie advised me that I was transferred due to the non-payment of $599.99. I stated that the issue was previously resolved because received a credit confirmation from Rita. Melanie advised me there were no records of such confirmation. I asked to speak to a manager since I had been going around & around in circles with customer service regarding this issue. I was transferred to Customer Service Manager Tasha. I again explained my ordeal with the defective phone return & account deactivations related to phone number (626) ###-####. Tasha said that warehouse had not found the phone. I then stated to Tasha that this information was incorrect & to refer back to my call on 1/14/13.   She insisted that I provide her the tracking number & advised her that the tracking number was in the system since I received confirmation of this tracking number on 1/14/13. I do not understand why they say the phone was in their system & take it back saying there is no tracking number nor any phone showing in their system when I received a text message from Verizon Wireless on 8/30/2012 at 900080004004 to phone number (626) ###-#### stating “VZW FREE MSG: Thank you! The defective device you recently returned has been received by Verizon Wireless.” During my conversation with Tasha, she stated she would activate all 6 accounts & follow up with me by 2/21/13 regarding this incident after Verizon internally investigates the missing defective phone. She confirmed twice that all 6 accounts were being activated & that the $599.99 charge would not be held against my account & stated that she would have another representative submit another Direct Fulfillment Refund Request. I waited on the phone until Tasha confirmed that the request was submitted.
2/12/2013: I found out that Tasha did not keep her word & reactivate all 6 phone lines.   2 of the 6 lines are currently not functioning as promised by Tasha. She lied to me & gave me false hope that my accounts were going to remain in functioning status. Due to this unjust & unreasonable reoccurring issue, I had to call Verizon Customer Service again & waste multiple hours on the phone. I was automatically transferred to the Finance Dept to make a payment for $599.99 for the defective phone in which Verizon stated they received on 8/30/2012 & was confirmed on 1/14/13 & 1/26/13 that the warehouse received the phone & therefore the $599.99 would not be held against my account. All this information was previously sent to me from Verizon via Text message 1/14/13. I explained this to not only one but six different representatives in which I spent over 2 hours on the phone during my work hours risking my job because Verizon keeps on making mistakes with my account. Listed are the names of the representatives that I spoke to on 2/12/13 regarding this ongoing issue: Kevin, Joshua, Scott (Floor Financial Rep), Koni (Customer Care), Josh & Angelina (Floor Supervisor), Josh & Sharae (Irvine Call Center). I waited a long time to get to Floor Supervisor Angelina because I was not being treated like a loyal & honest customer that I am. I returned the defective phone to them & I have all the proof that I did & still Verizon has treated me like a thief. I was then transferred to Sharae who filled out yet another Direct Fulfillment Refund Request for the warehouse. She explained that she did everything she could & stated that the Finance Dept at Verizon will not activate my other two accounts & that I would have to wait upto 72 hours for the warehouse to get back to her. She promised a call back with an update who would then call me for an update.
2/13/2013: I have 2 accounts suspended. No matter what proof I provide as evidence that I sent back the defective phone, Verizon will not comply with me. The Customer Service representatives have even said they had received the phone & promised to apply the credit to my account.
This is very frustrating!!! I have provided hard facts & proof to show that I did my part & returned the phone but they keep disconnecting my lines & they said they have not received the defective phone at the Fort Worth, TX warehouse. Verizon is demanding me to pay $599.99 for their deficiencies. I am not at fault. I have texts, email & tracking proof plus all my conversations are noted in their system that the defective phone was returned.
I Returned the phone and show all the proofs and Verizon has all the records on file, I should not be paying for mistakes that Version wireless warehouse commits and I need this phone charge of $599.99 taken off my account and credit back to my account for all this loss time that I have spent on the phone with them & all the frustration that this has caused me & having lines deactivated & not all lines working. This is not the way to treat a loyal customer that has been with Verizon for almost 2 years. I have been treated with no respect & demand that I be free of any charges for the phone I returned and for all 6 phone lines for the month of February 2013.

Defince "everything." Did you backup your phone before updating?

Good morning. I returned to live in Brazil and I need to use my iPhone4s here but that are blocked by verizon and I will would like to request the unlock of this. Does someone know how to do this?

Good morning. I returned to live in Brazil and I need to use my iPhone4s here but that are blocked by verizon and I will would like to request the unlock of this. Does someone know how to do this?

I don't have my account anymore ttipgem.....

Best Practises and Lessons Learned

Looking for XI best practices and lessons learned.
Do we have standard best practices docs from sap?.
Please send me those docs....... [email protected]
Looking for any support document for already implemented scenarios.

Hi Ash,
   I would suggest you to please go through the basic concepts of XI and later you can implement the other things.
   Please refer the fundamentals of XI:
     Pre Requisite to SAP XI
     Want to learn XI
     Want to Learn XI
     New to SAP XI
     /thread/51336 [original link is broken]
     Totallly new to XI
     New to xi...
     new to netweaver
     New to Netweaver
     http://help.sap.com/saphelp_nw2004s/helpdata/en/0f/80243b4a66ae0ce10000000a11402f/frameset.htm
    I would suggest you to start doing implement the scenarios like
File to File
File to Idoc
Idoc to File
File to JDBC
JDBC to File
and few synchornous scenarios..
Hope the information is clear.
Please let me know if you required any help.
I will send you few documents to your mail which you mentined above.
Thanks and Regards,
Chandu.

Report Generation working on Dev machine but not on Deployment + Lessons learned

I don't do deployments very often with Teststand. But I have to say, I learned a lot from this one from trial and error and help from the message board. I have got my deployment to final work (almost) with these lessons learned:
1. Create a base installer for the engines and drivers, that way if you need to update it is much smaller.
2. Dont install Teststand before Labview on a new development machine (not related to this deployment but I did learn that)
3. Don't have your Testexec window open, alter the Station Globals, then close the window. It just puts them back to the old version (probably my biggest problem).
4. Paths are extemely important.
I think I have figured it out with much time involved and kept notes of what I have done for future. The ONLY issue I have left is this below. My dev machine works as it should but when I deploy, it does not. FYI- I manually copied over Station Globals, Process model, and Testexec. DO I need something else?
I create serial numbers for my UUT's in the proceses model. It all works fine in development. The serial numbers are generated and the UUT filename is titled [023232232].txt and changes per unit. The path for example lets say is C:\Users\Ryan\Desktop\temp. A logfile is generated for each and put in that folder.
When I deploy, it does something different. Instead of putting the files into the temp folder, it errors out saying it is in use. If I delete the temp folder, it creates a file called "temp" which contains my text logfile. This file just keeps getting overwritten.
Any ideas on this?

Hi SimpleJack,
One way you can ensure that the Report Options you want to have stay with your sequence file is to actually override them using a Sequence File Callback. I have attached a link to a KnowledgeBase article that walks you through how to add the ReportOptions callback to your sequence and programmatically set the options that you would normally set by going to Configure»Report Options from the Sequence Editor.
Also, to ensure that the correct Process Model is being used with your sequence file after distributing, you can set the Process Model within the Sequence File Properties. This can be found by going to Edit»Sequence File Properties, and then going to the Advanced tab. I have attached a screenshot of this window below, as well. From here, you can set the Model Option to Require Specific Model, which especially comes in handy if you are using your own custom Process Models.
I hope this helps, SimpleJack! Have a great day!
How Can I Programmatically Enable or Disable Database Logging or Report Generation?
Taylor G.
Product Support Engineer
National Instruments
www.ni.com/support

HT201529 I bought my iPhone from Verizon and having their service. Does my iphone has a default SIM PIN?

I bought my iPhone from Verizon and having their service. Does my iphone has a default SIM PIN?

The 4G LTE SIM card in your device contains information about your plan, device and more. You can set a SIM PIN so others won’t be able to access that information if your SIM card is removed from your device.
If you remove your SIM card and insert it another device (e.g., when you upgrade to a new device), you’ll be asked for the SIM card PIN. You can find your SIM card PIN in My Verizon if you’ve forgotten it. Or, if you’ve entered your SIM card PIN unsuccessfully 3 times, you’ll need the PIN Unblocking Key (PUK) to unlock your SIM card again. After using the PUK, you’ll need to create a new PIN for your SIM card if you want to secure it again.
To locate the SIM PIN / PUK numbers for your 4G LTE SIM card:
Navigate to the Overview page in My Verizon.
Click My PIN and Unblocking Key (PUK) under About My Device.
Your default PIN and PUK will be displayed in a pop-up window.
Click Close when you’re finished to return to the My Verizon Overview page.
You’ve successfully located your SIM PIN and PUK.

Lessons learned replacing ThinkPad HDD with an SSD

Installing a Samsung SSD on my 3 year old ThinkPad W510 was easy. Getting Windows 7 set up took me days.
Here are some lessons learned so you can do it faster.
Backup
Lenovo Rescue & Recovery will back up files to a USB 3.0 disk but it took 10+ hours and it put several files and folders at the top level. Can it back up multiple disks (HDD and SSD)? Probably not.
Backup
Windows 7 Backup & Restore doesn’t have those problems backing up data files but when trying to save a disk image to an external drive that’s > 2 TB (with 4K blocks), it runs for a while then fails. The generic error message and event log are not helpful, costing hours of debugging.
SSD “frozen”
Some web sites say that an SSD will perform better if you fully erase it before installing the OS, but when I tried to do this, the Samsung Magician software said the SSD was “frozen.” Apparently this is a confusing way to say it’s locked from erasure. Magician’s workaround recommendations didn’t help. Magician’s PDF guide has alternate workaround recommendations (like turning of AHCI mode in BIOS) but I didn’t find them soon enough.
Clone the HDD or install fresh?
Restoring Lenovo’s factory disk image onto the SSD (instead of cloning the HDD) fixed accumulated problems but it took several days of work and problem solving. (The HDD’s hidden SYSTEM_DRV partition was full. Did that cause some of the problems?)
How to over-provision the SSD
“Over-provisioning” boosts an SSD’s sustained write performance by allocating temporary space. The Samsung Magician program will set this up -- but not on a drive with the Lenovo_Recovery “Q:” partition. Moving and resizing C: and Q: with GParted Live didn’t solve this. Instead it made me start all over restoring the factory disk image and the Windows Updates and Lenovo Updates. The solution (thanks, Samsung’s phone tech support!) is to use GParted or Windows Disk Management to shrink the C: partition. All it needs is some unallocated space between partitions anywhere on the SSD. (Samsung recommends 10%.) You don’t have to do anything to allocate that space to the purpose.
Partition alignment
For speed, you want the partitions aligned on a 4096 byte boundary. GParted will align them on a MiB boundary, which is more than adequate.
Windows restore points
The Windows installer is supposed to make system restore points but I found it started out with a broken configuration. So open System Properties, the System Protection tab, and check the “available drives” for any drives labelled “... (Missing)”. Turn off “system protection” (restore points) for the “missing” drives, then turn it on for the real C:.
Faster updates
After restoring Lenovo’s factory disk image, you must iterate installing Windows Updates and Lenovo Updates over and over until there aren’t any more to install. Fortunately this is faster on an SSD than an HDD. Save more time by having only one user account and no password so Windows reboot won’t stop for login. Also watch the taskbar for license dialogs that open up behind other windows but require your clicks to proceed.
Watch for stuck updates
Lenovo Update quietly gets stuck updating Intel WiFi & WiMax software. The fix is to download those installers from lenovo.com, run them, get an error message that it can’t install over the existing software, uninstall the WiFi & WiMax software, then run the installers again.
Restore from backup, or not?
At key points, I made system disk image backups of the SSD to the old HDD and tried restoring from a backup after the failed repartitioning experiment. But Windows Backup and Restore won’t restore a system image after booting from the destination drive’s recovery partition nor from the source drive’s recovery partition. Since my backup was on the HDD in the Ultradrive bay, I couldn’t boot from the Rescue & Recovery CD. The workaround was to make a bootable System Repair disk on a 512 MB USB key. Windows Backup and Restore then failed with another meaningless error, “The parameter is incorrect. Code: 0x80070057.” Apparently you have to remove the USB key right before starting the system restore operation but that yielded the error, "No disk that can be used for recovering the system disk can be found." I’m not sure if that’s a symptom of removing the USB key or yet another problem with Windows Backup and Restore. Maybe it can’t restore to resized partitions? Windows Backup and Restore failed and burned hours of my time.
Fix the annoying request on bootup?
After you install Windows, all its updates, and Samsung Magician, you can use Magician to adjust system settings for SSD performance. Then you’ll find that Magician needs permission to “make changes to this computer” on every boot. Samsung tech support explained that you can then remove Magician from the startup list via msconfig.
Optimizations
Recomputing the “Windows Experience Index” might make the OS recognize the boot drive as an SSD and disable defrag for it. This didn’t work for me, so be sure to unschedule defrag. Also use msconfig to remove Digital Line Detect from the startup list and turn on “No GUI boot” (no Windows splash screen). Also use power plans Advanced Settings to never turn off the “hard disk.”
ThinkPad
Thumbs up. Easy to replace the HDD with an SSD and move the HDD into an Ultradrive caddy. Sturdy. Easy to work on. Well documented. Hardware that I didn't want to replace.
Microsoft Windows 7
Thumbs down. Buggy, fragile, over complicated, inadequate error messages, painstaking to install, difficult and time consuming to administer, poorly documented, accumulates gunk over time that causes problems, failed backup software, even a fresh install has scary event log errors.
Lenovo forums & support pages
Very helpful. Sometimes it's good to use Use Google to search them e.g. https://www.google.com/search?q=site%3Alenovo.com+"over+provision"
Samsung 840 EVO SSD
Fine hardware. Some confusions around the Magician software. Great phone tech support. Web support doesn’t work.
References and more info
How To Geek, Lifehacker, Lifehacker, SSD Review, Newegg, Newegg, Anandtech, Storage Review.

I may have confused you: Lenovo provides two tools, 1) one makes DVDs that restore the original out-of-the-box factory image of the entire disk (i.e. System partition, C: + Q: partitions) and 2) Backup and Restore, which is the Lenovo user backup tool that does conventional full disk backups, i.e. with all user customizations, added programs and files. Since my system-generation-to-SSD saga hadn't created the the Q: partition correctly, my only alternative was to create a full up-t-date disk backup with the second Backup and Restore tool that include all the Windows + Lenovo updates, but didn't include extra programs and my user files. This fitted on 5 DVDs, which I will use if ever I reinstall the entire operating system.
Once you get above 100-150 GB of backup volume (I'm at 450 GB right now), the Lenovo Backup and Restore is very slow, so I use the much quicker Windows built-in Backup and Restore program to backup incrementally a system image and all files.

Interest for a lessons learned information page?

Hi all.
I just want to know if there is any interest in a lessons learned information in the wiki pages.
Idea is to enlighten security minded persons of some of the security holes there are in the system.
However, there is a backside to it and that is that the security holes can be used by evilminded persons.
So. Shall we start this wiki-page in order to help each other with security holes, or is the risk to high?
Comments are welcome!
Regards
Fredrik

Hi Fredrik and others,
As you have not clearly distinguished between "backdoors" and "pitfalls" is security design, I would be interested in your and any other's ideas on a "Challenge of the (yester)Day" sticky thread.
I have read all threads in this forum and there are some really interesting and challenging ones which remain unanswered (at least, from the poster's point of possibly absent view).
Upfront in the threads listed chronologically (by date) I will add the following comment:
"Only informed answers need respond. Advertizing not allowed.".
That way we can "bounce" high quality questions to the top of the forum... and of course suggestions of threads to add are more than wlecome, and these threads would be more actively moderated for content than others (which will make my "job" easier)?
Any thoughts?
Julius

Tips / Lesson Learn: Upgrading from ECC 5.0 to ECC 6.0 w/ Unicode

Hi
We are looking into moving from ECC 5.0 to ECC 6.0 w/ EP7 and doing the unicode path on as well.
What are some lesson learn you guys could share in potential issue may occur in the HCM realm?
We don't currently have inhouse payroll, using PU12 to interface that information out.
If you could share some past experiences on what could occur during this upgarde caused by going to ECC 6 or even by the unicode patch would greatly be appreciated.
Thanks,

THe guru of ECM on SDN
nice to see you around. came across your tips and tricks regarding SAP HCM.and also for ECM.
you have dne a good job . i am new in this field but soon would have skills like you
Regards
Waqas Anwar

I just downloaded a video in HD, but I found out after the download was over my computer doesn't play HD videos. Is there any way I can return the video and get the SD version, or upgrade my computer so it will play the HD video?

I just downloaded a video in HD, but I found out after the download was over my computer doesn't play HD videos. Is there any way I can return the video and get the SD version, or upgrade my computer so it will play the HD video?

From http://support.apple.com/kb/HT3209
When you purchase an HD video on a supported device or computer, only HD video will be downloaded. To download the SD version, you need to download the video again from your Purchased page. Conversely, if you purchase an HD video on an unsupported device, the SD version will be downloaded. Then, you will need to download the HD version from your Purchased page. Learn more about downloading previous purchases.

ECC 6.0 Upgrade - Tips, Tricks, Lessons Learned needed (Esp. in SD, LO, MM)

Greetings Experts!
I am searching for information and/or documentation in regards to tips, tricks, lessons learned, and "steps to take" while upgrading to ECC 6.0 (from 4.6c, to be specific).
We have the install guides, and I'm currently looking at the ERP Solution browser to discern the differences between the two releases... however, we're in need of information on specific actions or things to look for after the technical upgrade. I am having trouble finding any SAP documentation of this kind.
Links to SAP documentation are highly desired. Personal documentation in this regard would be highly appreciated as well! My e-mail address is in my profile.
Many, many thanks in advance!
Cheryl

Try these links. It might be of interest to you:
https://wiki.sdn.sap.com/wiki/display/HOME/ERP2005+Upgrade
http://help.sap.com/erp2005_ehp_02/helpdata/en/43/68805bb88f297ee10000000a422035/frameset.htm
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/webcontent/uuid/7308da46-0d01-0010-30aa-b61527ba008c?rid=/library/uuid/9cfdd546-0d01-0010-6688-ba8ddc48edc9 [original link is broken]
http://www.id.unizh.ch/dl/sw/sap/upgrade/Master_Guide_Enh_Package_2005_1.pdf
http://www.sap.com/solutions/business-suite/erp/pdf/ERP_Upgrade_Guide.pdf
Hope this will help you.
Ashish

Horrible Customer Service from Verizon and Anytime Assurian Insurance is a SCAM

I am posting this so everyone is aware how horrible the customer service has become at Verizon and the insurance replacement coverage offered. Please read and BEWARE before purchasing this extended coverage as Verizon will NOT work with you!!
We have two phone lines and a tablet with service through Verizon and pad the anytime additional insurance through Verizon which is supposed to cover standard insurance PLUS extend the manufacturer warranty. If the defect is due to manufacturer defect, then the replacement is supposed to be covered without a deductible.
So now, the recap of the horrible experience we have been through .....
My husband has an Iphone 4s that had the power button on the top of the phone fail. The button does not press on/off correctly. He contacted Verizon and they put him through to the diagnostic time to approve or deny the replacement under the extended warranty. He contacted the tech and described the problem. The tech advised him to check all of the water indicators on the phone. The top one for the headset jack is slightly pink and the other indicators are completely white. The tech advised him they could send him a replacement phone and then he would send in his old phone for evaluation and he would know in about 6 weeks if he would be charged a deductible. He then spoke with Kiera (sp??) who advised him to have the phone checked by Apple Genius Bar.
He took the phone to Apple. They advised the phone is in great condition and that if he had purchased the extended Apple Care instead of Verizon's Assurian Insurance they would cover it with no deductible. The stated the reason the phone was not functioning was clearly related to a manufacturer defect and wrote on their assessment paper they gave him that the phone is in great condition. They stated by indicated that water damage is indicated by all three indicators being tripped -- NOT just the top one. The rep then walked outside with my husband and said it's raining so Verizon would now void the warranty part and make him pay a deductible since Verizon is being nit picky.
We then went to the local Verizon store. The rep and the store manager looked at the phone and stated the top is tripped so the insurance department will call it water damage and not honor the manufacturer defect. I stated that it seemed like they were finding a loophole out of the insurance coverage for the extended warranty part and making the customer pay a deductible. The manager then stated "other carriers would screw you the same way." REALLY -- THAT'S THE CUSTOMER SERVICE WE PAY INSURANCE FOR???!!!!!????
So, we called and spoke with a really nice customer service rep (Suzette) who stated unfortunately it was not her department but that she would send a message to have Kiera call us back. That was a week ago and NO CALL BACK FROM KIERA. Again, this is the customer service we pay for???
So, we called today and spoke with another rep and a manager. The manager again stated we could send in the phone and it's 50/50 if they will charge the deductible. She stated Apple should honor even though he is outside Apple Care if it is their defect. I asked isn't that what we pay them for?? She stated they will look at the indicator and call it water because she Googled it --- apparantly Google knows more than the Apple Genius Bar on their own product! I even offered to fax the paperwork from Apple. My husband offered to send them the phone and have them evaluate it before they send out the replacement so he's not taking a risk on paying the deductible. I asked the manager to email me her contact info. She indicated she would ... 2 hours later, no email.
So, my husband that is up for an early upgrade but wants to wait until he's eligible for the Edge program (in which he would pay unsubsidized prices for phones to upgrade early -- and give them more money for phones) is stuck with having to decide to continue to use his prior phone that works or risk having to pay $200 for a deductible because they have stated they will look at the indicator and even if it's unrelated, call it water damage.
We are seriously looking at cancelling our coverage and just going to another carrier. Because in the end, phones and service are similar, so you really pay for the customer service you get. Or in this case, the lack of follow up, loopholes in their program, and lack of customer service. I am thoroughly disgusted that I have paid Verizon for their service for 10+ years and have always paid for insurance without ever having to use it before --- and this is what we get.

It's not really a loop hole.. if the indicator is pink what do you want verizon to do? Google it, a lot of people on all carriers have been charged for returning a phone with just one indicator showing water damage with iphones.. This is what insurance is for, you pay a deducible instead of full retail. I think you are hung up on thinking the apple rep didn't lie to you, it's easy to say whatever you want when you know you won't be held accountable for it. I mean verizon is a service provider, maybe you should buy your phones from manufacturers if you think you get a better deal
Have you tried to reset the phone via itunes? Not likely a software issue, but i've seen stranger things with iphones.

RDBMSRealm Oracle lessons learned

I have been trying to research an ORACLE RDBMSRealm implementation on WL6.1 for
the last few days and realized based on newsgroup postings that this type of implementation
is done by trial and error. I have not completed a full implementation yet, but
following are some lessons that I have learned:
1) The console display of groups; if groups are added as members to another group,
only one of the member groups are listed in the display. This problem was fixed
by setting "getGroupNewStatement=true" in the RDBMSRealm schema.
2) The console display of groups also duplicated some of the groups in the display.
This problem was fixed by setting "getGroups=SELECT DISTINCT GM_GROUP, GM_MEMBER
FROM groupmembers ORDER BY GM_GROUP" in the RDBMSRealm schema.
Hopefully these lessons learned can help somebody else.

Bump.
Something I've noticed with these installs is that you don't want to mess with the indexes in SQL. All of the installers first confirm that the indexes exist, if they don't the install fails. We had some indexing work done to improve performance that we had to remove to run through an install. We found this out by a failed install.
Also, a prerequisite would be to have Full Text Search on. The Microsoft Search service is a requirement for the installs we went thr

BC Sets Lessons Learned

Hello Everybody,
we are targeting to using BC Sets for a global rollout project. There will be several successive versions of the template.
We have a rough knowledge of BC Sets, we know how to create, activate or check them but we are lacking of experience of how to structure the bc sets apropriatelly to ease the activation and to avoid running into problems when delivering 3rd, 4rth, etc. version.
Can sombody provide me with lessons learned, what is must do what is to avoid?
Do sombody have experiance wit the rest of the customizing which is not bc set compatible and must be delivered together with the bc set package?
thank you all in advance
greetings
roland

Hi Roland,
The benefit of the capturing the IMG settings in BC set is for easy re-usability.
So the BC set should be created with the proper naming convention to uniquely identify the business process.
Let us consider some example.
You are doing R/3 implementation. Your company has 75 plants spreading across three company codes.
Out of 75 plants, your pilot lot golive will only for 20 plants. You have gone live with 20 plants. remaining 55 plants yet to go live.
All your configuration settings has been captured in BC sets.
The name of the BC sets are:
1. Z_SD_ORD_PROCESS---Sale order processing for FG
2. Z_MM_SUB_PROCESS---Sub contractor material processing
3. Z_PP_ORD_PROCESS----Production order processing for Semi finished goods.
Now by seeing the name of the BC set we can understand, what kind of IMG settings it contains. (Naming BC set is very important---the BC set should be process centric)
So pick the relevant BC set & active it in your remaining rollout plants.
Note:
You can parameterize the BC set values when you activating the BC sets in rollout plants
Regards
Senthil

Returned to Verizon and a lesson learned..

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