RoboHelp help site trouble.

I think we've talked about this before, but I'd like to
revisit the issue.
When you click "Help > Contents and Index" in RH, a new
window displays Adobe's Web-based version of help for RH. The home
page has a TOC and topic frame.
Links to topics from the TOC work OK, breadcrumbs work,
intertopic links are good, and so on.
However, the two navigation options at the top -- "Browse"
and "Search" -- garble the display of information from Adobe's RH 7
support pages.
Browsing to RoboHelp in the dropdown list encounters a script
error, which you can dismiss. The "RoboHelp 7 resources" page
appears in a condensed window that has no scroll bars, no min/max
control and no window navigation. Links to Live Docs take you back
to the appropriate section of the Help package you just came from.
Links to PDF documents from the Resources page run into a security
block, apparently at Adobe's end.
Search results appear in a new window, "LiveDocs Search
Results," with the same faults as the Browse window. Links from
here open the appropriate topic in a new window without the TOC.
Clicking "Home" in breadcrumbs at the top takes you to a TOC book
home page, but there's no TOC. At least you can browse the book's
breadcrumbs, but you can't go anywhere else until you return to the
RH Help menu.
Last I heard, the recommendation was to check the "Use
Offline Help" option in RH Tools > Options > General.
I tried browsing to another Adobe product support site. That
one was OK.
So we know Adobe can make this work. Why not for RH?
Harvey

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That worked!
It was already checked, but I unchecked it, then re-checked it.
Thanks so much for your help.
roseanne
roseanne p. mascari | technical writer | TKM/COMMUNICATIONS |
Eastman Kodak Company |
[email protected] | 585-724-7818 Office |
www.kodak.com
Captiv8r <[email protected]>
07/21/2009 10:56 AM
Please respond to
[email protected]
To
Roseanne Mascari <[email protected]>
cc
Subject
Can't open Adobe Robohelp Help
Hi there
Try clicking Tools > Options... and from the General tab of the ensuing
dialog, enable the Offline help.
Cheers... Rick
http://www.robowizard.com/pc.gif
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