RoboPDF (unattended removal)

Question

Can anyone point me into the right direction with removing
RoboPDF? I am able to remove it using a script that leverages WMI
but there are still two items leftover after the removal.
1. It's still listed under Add/Remove Programs
2. The RoboPDF print devices still exist.
I tried removing the Uninstall registry key but that didnt
remove it from the list of add/remove programs.
The RoboPDFCleanup.exe utility seems great but i need to
automate this on about 1500 computers and i dont want any user
interaction.
Any help on this would be much appreciated.
Thanks,
Mitch

Answer 1

I've seen this sort of query quite a few times over the past few months. The Office 2013 OCT tool does a fairly poor job removing previous Office versions.
Your uninstall argument is probably failing because your referencing an xml file that resides on a server file share. Config Manager will execute your argument using the system account so its probably a permissions based issue. You can test this by running
your uninstall argument using psexec which replicates this behavior.
I've approached this issue in a different way - you may wish to look at this option instead?
Microsoft have written some Office scrub vb script files to address the issue:
http://blogs.technet.com/b/odsupport/archive/2011/04/08/how-to-obtain-and-use-offscrub-to-automate-the-uninstallation-of-office-products.aspx
http://blogs.technet.com/b/odsupport/archive/2011/04/06/how-to-perform-an-uninstall-upgrade-to-office-2010.aspx
http://marckean.wordpress.com/2013/06/18/fully-automate-removal-of-any-version-office-in-preparation-for-office-365/
You could  use a batch file wrapper as your Office 2013 Configuration Manager install command – something like this would work:
@echo off
SET INSTALL=%~dp0
:Remove Microsoft Office 2010 Suites
Cscript “%INSTALL%\OffScrub10.vbs” ALL /Quiet /NoCancel
:Install Microsoft Office 2013 Professional
Setup.exe
ping 127.0.0.1 -n 5 > nul
Has worked well for me. Note that you would need to add an additional line to remove Lync 2010 - probably something like msiexec /x {YourLync2010GUID} /q would be best.
Cheers
Damon