Sales order cancellation with points comsuption

issue is the following :
As a consumer, i create a sales order in WCEM with points consumption :
i "give" 8 points to get my stuff -> fine.
Then, i decide to cancel this order, still in WCEM, as delivery is late ..
-> i don't have any member activity being triggered to get back my points ..
should i find a way to create a "Points return" activity ? how ? with an action ?
Thanks for any feedback
Regards

Hi Thierry,
This is a common requirement in most of the FMCG industries wherein sales and returns works together. For one of my implementation project, we had the similar requirement. This can be achieved through redemption. Create a redemption type as "returns" or "cancellation". When ever you have returns you can create cancellation redemption transactions so that points accumulated during earn will get redeemed for a particular membership. This will also help you to reporting purpose.
I hope it helps.
Regards
Pramod

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