Santa Monica Apple Store - 4 Day turnaround!

I called and was added to the in store priority list on July 14th. Some stores didn't allow this but they did in Santa Monica. I got my email that it was ready for pick up this morning, made an appt for this afternoon and picked up my 32gb.
Phone is working perfectly once I updated all the apps. No more dropped calls than I had before with my regular 3G - let's face it, it's never been a great device for making phone calls - but it's so much more. Looks, feels, works great and still passable as a phone. SO much better than my old 3G in all respects.

Thanks - though I've had Blackberry curves, palms, and just phones before smartphones existed. All have been better than the iPhone for actual phone calls - regardless of the provider. iPhones are only good "phones" when they are permanently on the edge network and not switching back and forth beteen 3G towers which makes it drop the call where I live 90% of the time. I never keep 3G selected and it's good enough. Like I said it's all of the incredible things BESIDES make phone calls that outweigh that one short coming and make it great for me.

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Why did the Santa Monica Apple Store Refuse to Replace My 85 watt 'Magnasafe' adapter as per the legal settlement paperwork that was emailed to me???

Went to Apple store in Santa Monica, with "ol Sparky", my faulty 'magnasafe' adapter that came apart at the strain relief...
The "Genius" there, refused to exchange it unless I also brought the computer. The legal settlement paperwork just said to bring adapter, not the computer. Store puppet said no deal, come back later. I asked if there weren't sales records that could be used to facilitate the transaction, since I walked from the Canals to the Store, miles away. Store puppet said no, handed me my legal notice I recieved via E-mail, and walked away.
Grrr. 6 mile walk for nothin'. Thanks Apple!
So, here are my thoughts...
1. There IS a sales record, or I would not have gotten a legal notice via email about the settlement. The guy at the store lied to me.
2. The paperwork DOES NOT mention a requirement for bringing in the computer to replace the power adapter. Guy lied again.
3. Apple does not apparently want to fix the problem. Guy was consistant with this outcome.

You need to bring in both the mac and the adaptor. You were misinformed, I don't know why the legal notice you recieved didn't mention that. Read this article: http://www.topclassactions.com/lawsuit-settlements/lawsuit-news/1456-apple-macbo ok-power-adapter-class-action-settlement- in which it states the following
"If you did not buy a replacement but your MagSafe adapter shows signs of Strain Relief Damage (e.g.; fraying, melting, straining, sparking, weakening, discoloration, bubbling, overheating and/or separation of the Adapter’s strain reliefs) now or in the future, you can claim a free replacement under Apple’s Adapter Replacement Program by taking your adapter and computer to an Apple Retail Store or Apple Authorized Service Provider or contacting AppleCare. "
Here is also a KB document from Apple that also states "Be sure to bring in the computer used with the adapter; it is required to process potential adapter replacements." http://support.apple.com/kb/TS4127
You can get one, just go back with your mac. I know this is probably inconvenient (I wouldn't want to carry my mac 6 miles either), but it will resolve your issue. Good luck

I bought a new Mac Pro from an Apple store, it was sold as factory sealed, but it's reconditioned - it has some strangers entire photo,library from 2003 to 2011 in the trash bin.

. I bought a new Mac Pro from an Apple store 2 days ok, it was sold as factory sealed, but it's reconditioned - it has some strangers entire photo,library from 2003 to 2011 in the trash bin.
I was bought a Mac book pro as a birthday gift from the Apple Store in Leicester, after completing the initial set up procedure, I noticed that the trash bin was full of some one's entire photo collection from 2003 to 2011.
This is entirely unacceptable for Apple: How long have Apple been fobbing of consumers who believe they were genuinely purchasing a 'new' Mac book?
How is it that I have someones entire photo collection on my 'branch new Mac Book Pro' - these photos included wedding photo's, birthday celebrations, family celebrations and children. Its a serious breach of data protection, it's an invasion of some poor persons privacy and private photo collection. What concerns me the most, is what could have happened if those photo's had fallen into the wrong hands. We managed to trace, locate and contact the person who the photo's belong to within 10 mins using information taken from their wedding album.
Understandably these people are also very distressed that their personal photos are on my brand new Mac Book pro.
I would like details of who to contact in regards this incident.

Katdee22 wrote:
. I bought a new Mac Pro from an Apple store 2 days ok, it was sold as factory sealed, but it's reconditioned - it has some strangers entire photo,library from 2003 to 2011 in the trash bin.
Return to Place of Purchase.
Katdee22 wrote:
I would like details of who to contact in regards this incident.
Contact AppleCare.
Apple Contact USA > http://www.apple.com/contact/

Hi apple stor i read about minecraft pocket edition that the update is ready to launch but mojag tels that the only thing tha it mist is tha you need to exept the update i will thank you verry much by exepting that update i have whait moths plese you can?

hi apple can exept minecraft pocket edition update plese i read in minecraft web page that the update was ready to go but you guys has to apruved so can you apruvet i hav what moths for these update so ple i enter apple store every day and nothing plese i now you are a good commpany but you see that whit that update you can get biger sells so plese tha venefet you and the app to us plese you can make us happy .
thanks
and my best regards

You are not addressing Apple here. We are just users like yourself. Apple does not monitor or respond in these forums.

Guy from Apple store in Santa Monica forgot give me receipt.

Guy from Apple store in Santa Monica forgot give me receipt. My equipment has problems and i need warranty. I bought Beats Pill speakers on Santa Monica in LA one mounth ago and now im in Poland. What can i do? I need warranty

no they gave me a new 3g 16 gig, i did ask for a 3gs....it is like for like when it comes to replacing....but i think i was pushing my, luck, but im very happy not to have paid the 139 quid, so a happy customer I am, my problem was that i was out of warranty, i did not take out the extra protection warranty ( silly yes, leason learnt... i hope so )
It was the guy who served me who was fantastic, i cannot fault him, he did not have to wave the extra monies, but he said that i seemed genuine, and the fact i did not jail brake my phone or want to, even know he prompted me to as a suggestion , maybe just maybe this all worked in my favour and the result is i have an iphone that works..... Now my issue is with O2 my telco carrier in the UK, as of Nov this year, O2 pay and go customers are in-titled to have there phones unlocked if they have had there phones for more than 12 months. My phone is 15 months old(all with O2) , so an unlock i can get, but because i have a "replacement phone", the imei number is different to what my initial phone was, they are saying i have to wait another 12 months.... I got a SMS message from O2 today that my unlock application was unsuccessful ..... because i have a different IMEI number to which i started with..... just when u think it is easy...WHAM .... so i have to take on O2 now, more phone calls etc...... Any suggestions anyone, has this happened to anyone you know ?
Cheers

I have a four month old Iphone 4, from the Apple store, And seems like every day something stops working on it. Today I can't hear the person thats calling, but they hear me fine. Anyone know how to fix this?

That is just the most recent problem. Other problems are the screen freezes all the time, and it won't scroll or do anything. Another is my keyboard lags as I type. another problem, is with some of my apps are constantly crashing. And It is not the apps itself per se, because my friends can be using the same app, and they are fine. Another would be emails not pushing. I will have some emails that show up, some will say I have new emails, but open to check and nothing there. Then other times i will have like 17 emails all show up at once, with some being sent days before. Another problem is my Wifi turns itself off all the time. Even when I am sitting less than 10 feet away from the router. And When I add new contacts, they are visible for a few days, then all the sudden they are nowhere to be found. Sometimes it will at least save the number in my contacts, and no name or other info. And other times it doesn't save anything. These are just a few of the many problems.
Because I got this phone shortly after the new IOS7 update, I thought since I had read about problems others were having after updating, may have been the reason I was having some initial problems. But they have only grown to more problems, and not getting better.
Has anyone else had these same problems? Do I just have a bad phone? If you have had any of these problems, were you able to get a fix and how? Any help would be greatly appreciated.
Thanks

I have taken it back to the Apple store genius bar, but they say they don't see anything wrong. Well unless you use it all day and experience the problems when they happen, you wont see anything wrong. But there are lots wrong with it. But this would be the same store as I purchased the phone. And they backed up my old Iphone 4, but were not able to get anything to load back onto my new phone. So, I lost pretty much everything. But over time, some of my contacts have started showing up, although i am still missing over 800 of them.

I bought an Apple TV two days ago for a lg tv. We had a blue ray player on one HDTV connection. It was working fine. Unhooked that plugged in the apple and ... Nothing. No Signal. The on light illuminates all cords tight. Do I take it back to store?

I bought an Apple TV two days ago. Followed instructions to hook up and light is on on box. Unplugged working HDTV connection on tv -it has two more unused - and made final Apple TV HDTV connect to tv tight. Flip over from cable and... no signal! Everything else fine blue ray back to same port and works fine. Do I take this back to store for replacement? Might be new cord or Apple TV,
. Tried other ports on tv with no success. Thanks for any suggestions. Oh yes, mountain lion on air up to date on iPad and iPad min...

I would test it with the tv of friends and or relatives to verify it was broken
(I would do that with all such devices before taking them back)

TS4020 I had to buy a new iPhone, how do I retrieve my stuff that was backed up in my iCloud account? The guy at the apple store said it could take a few days iCloud was running real slow due to so many new accounts, is that true?

I had to buy a new iPhone, how do I retrieve my stuff that was backed up in my iCloud account? The guy at the apple store said it could take a few days iCloud was running real slow due to so many new accounts, is that true?

No problems backing up iCloud here.
Tap Settings > iCloud > Storage & Backup
Switch iCloud Backup On

I got an ipod classic for Christmas and it stopped playing correctly in Feb. I went to the apple store in belfast which is 45min for them to tell me that there was no one there to help on that day and to make an appointment, but a, reluctant to go back!

my ipod classic keeps keeping my songs, and know not only is my ipod play up but itunes is too, very poor service from apple when i have been a customer for so long, i have had 4 ipods, 2 iphones and an ipad, in this day and age you would think they would provide you with a better quality of products and services! I went down to my closest apple store and the floor assistant informed me that there was no one there to help me with me problem, what a waste of time, money and fuel, now i have had the problem nealry 5 months and am relutant to go back to be turned away again, i dont even know if i am covered to get it fixed? Is there a more simple way i can sent my ipod away to get fix? but then again thats more money wasted on postage!can someone please advise the best thing to do?
Also i think that apple need to re-think there search engine as i found it ery difficult to find were i can even book in with someone for techinical support??
HELP BEFORE ITS TOO LATE!!!!!1

Make an appointment at the genius bar.
If you went without an appointment, then it would make sense that you could be turned away.

If I preorder an iPhone 5 will it arrive at my house on the 21st or is that when it'll ship? I would like to have it the day it comes out so if it would be faster to order it online and then pick it up from the apple store, let me know! Thanks

If I preorder an iPhone 5 will it arrive at my house on the 21st or is that when it'll ship? I would like to have it the day it comes out so if it would be faster to order it online and then pick it up from the apple store, let me know! Thanks

My experience is with the iPhone 4S and the "new" iPad, both of which I ordered early on the opening pre-order day. In both cases the wording from Apple during the media event was "pre-orders will start on ABC date for delivery on XYZ date" which was also the same day they were to go on sale in stores. In both cases, the UPS truck rolled up earlier than usual XYZ date as promised to hand me my new iPhone/iPad. In both cases there were instances of confusion due to some pre-order confirmations stating incorrectly "SCHEDULED SHIPPING DATE: XYZ". In both cases that caused much fear, panick, and trepidation that fed upon itself as it permeated a widely scattered forum linked community of "adults" that seem to collectively revert to a state of childish impatience and ultimately child-like glee as they obsessively refresh their dedicated tracking browser window; become convinced that there is no hope of escaping the dread delayed shippment, and then finally receive their new toy exactly when they were supposed to. Not that I personally would ever succumb to that of course. Er uhm ... it's just what I've seen you know .. nothing I can really relate to.

I bought the new ipad in Brea Apple store in Oct 1st. I know it is out of return date, but I have bought it only for 24 days. Can I exchange the ipad with retina or give me the $100 price difference?

I bought the new ipad in Brea Apple store in Oct 1st. I know it is only 15days to return or refund. but I have bought the new ipad only for 24 days, and now it
devalueted $100. I can't accept this fact. Therefore, can I exchange my ipad ? or give me the 100$ price difference ?
thanks BTW Do you have any Chinese customer services, I think I can contact you more convenient with Chinese.

Please be aware that you are not communicating with Apple when you post in these forums. The only people who will reply to your posts are your fellow users.
You would need to talk to the Apple Store from which you purchased the iPad. Apple's official return policy is 14 days, though it's been reported that the manager of some Apple Stores have been waiving that limit.
I doubt very much that the Apple Store will have anyone who speaks Chinese, though of course you can ask.
Regards.

HT4623 Hii!!! My name is Alexis Delgado, I live in Venezuela, I got a Iphone 4s unlocked from a apple Store in USA december 2011. I made a update a few a days ago but my wifi is in gray, It doesn't work anymore. I'd like to know what can I do, please

Hii!!! My name is Alexis Delgado, I live in Venezuela, I got a Iphone 4s unlocked from a apple Store in USA december 2011. I made a update a few a days ago but my wifi is in gray, It doesn't work anymore. I'd like to know what can I do, please. my mail: [email protected]

Wi-Fi or Bluetooth grayed out

How many days will an apple store hold my pc if orderred with 'personal pickup' delivery?

I'll buy an MBA (non-base version) and i'd like it to be delivered to one of chicago's apple stores.
My problem is that i'll stay in chicago for 2 days and any delay on my mac delivery would lead to a big problem for me.
My mac should take 12 days to be delivered so i was thinking about placing the order 15 days before my stay in chicago, just to be sure to find it.
That's why i'm wondering: how many days apple stores hold orders delivered with the 'personal pickup' option before sending them back to the factory?

I'll buy an MBA (non-base version) and i'd like it to be delivered to one of chicago's apple stores.
My problem is that i'll stay in chicago for 2 days and any delay on my mac delivery would lead to a big problem for me.
My mac should take 12 days to be delivered so i was thinking about placing the order 15 days before my stay in chicago, just to be sure to find it.
That's why i'm wondering: how many days apple stores hold orders delivered with the 'personal pickup' option before sending them back to the factory?

Once I purchase a new application from Apple store by using credit card, I used to get the billing information in my mail the next day. But now a days it is not happening why?

Once I purchase a new application from Apple store by using credit card, I used to get the billing information in my mail the next day. But now a days it is not happening why?

Probably volume of purchases on Apple Systems
by the way this is a user to user forum no-one from Apple here

5 days ago I bought a 13" mac book air from an apple store. It does NOT have Maverick on it! I paid full price for it but since it has the old operating system-.I kind of feel like I purchased a "clearance" item but payed full price! any advice?

5 days ago I bought a 13" MacBook Air from an apple store. It does not have Maverick on it! I paid full price for it, but since it has the old operating system I kind of feel like I bought a "clearance" item but payed full price for it! Does anyone have any advice, wisdom etc. This is my first Mac and I'm really bummed that it's not the latest and greatest. I know I can download maverick for free.....but are there other differences? Maybe something else that I thought I was getting but didn't? Thanks.

There is no difference, you didnt get "shorted" Mavericks is a FREE DOWNLOAD
Open the APP store and download Mavericks.
You didnt buy a "clearance" item, you just got an Air that was there at the shop before Mavericks was released.
There is no difference other than a 40 min. download.

Santa Monica Apple Store - 4 Day turnaround!

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