Sap sd ticket processing and some tickets

hi gurus,
can anybody send me ticket processing and some imp tickets
thanks in advance   [email protected]

Hi,
For ticket processing there are a tool is used. This may vary from company to company.
The user from the client side posts the ticket in this tool & a priority is set. The ticket with top priority is taken first & solved.
If any spro settings is required then a change request is created, This requies approval from PM,client side users. After approval the necessry spro settings are made & then transported with the help of Basis.
Then after the approval from the enduser the ticket is closed.
Regarding some tickets you can refer the SD forum.
Regards,
Senthilkumar

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