SAP Web AS 6.40 SR1 - Error on installation (JC00 startup)

Question

Hi,
I am trying to install SAP Web AS 6.40 SR1 on a Solaris 5.8 64 Bits machine.
I got the necessary packages from SWDC (see topic Web AS SR1 required software from SWDC) and started the process. Everything went fine until I got the penultimate step, when SAPInst tries to restart the Java Engine and synchronize something... After 20 minutes waiting, I am finally getting an error like this (sapinst_dev.log):
TRACE<i>   [syuxcaccmg.cpp:220]
           bool CSyAccountMgtImpl::isExisting(ISyAccountMgt::eAccountType accountType, iastring sName)
Account gbsadm already exists.
TRACE<i>   [syuxcaccmg.cpp:220]
           bool CSyAccountMgtImpl::isExisting(ISyAccountMgt::eAccountType accountType, iastring sName)
Account 0 already exists.
TRACE      [syuxcuser.cpp:378]
           iastring CSyUserImpl::getHomeDirectory() const
account user="gbsadm" uid="5010" exists with parameter home="/sapmnt/"
TRACE      [syuxctask.cpp:1242]
           CSyTaskImpl::start(bool)
A child process has been started. Pid = 21656
TRACE<i>   [syuxcaccmg.cpp:267]
           bool CSyAccountMgtImpl::isExisting(ISyAccountMgt::eAccountType accountType, iastring sName)
Account sapsys already exists.
TRACE      [syuxctask.cpp:1242]
           CSyTaskImpl::start(bool)
A child process has been started. Pid = 21940
TRACE<i>
           CJSlibModule::writeInfo_impl()
Output of /usr/sap/GBS/JC00/j2ee/os_libs/jcmon 'pf=/sapmnt/GBS/profile/GBS_JC00_blcsp01' is written to the logfile jcmon.log.
TRACE<i>
           CJSlibModule::writeInfo_impl()
Execution of the command "/usr/sap/GBS/JC00/j2ee/os_libs/jcmon 'pf=/sapmnt/GBS/profile/GBS_JC00_blcsp01'" finished with return code 0. Output: snipped
TRACE<i>
           CJSlibModule::writeInfo_impl()
J2EE Engine JC00 of SAP system GBS did not come up after 753 seconds: waiting for another 20 seconds.
I decided to restart the service by myself (as suggested by topic MUT-03011  Execution of the command "C:\usr\sap\P64\SYS\exe\run/jcmon.exe) and see what happens, but got the same error.
Are you able to help me? I have already tried this installation 3 times!!!
Thanks in advance
Fernando Urzedo

Answer 1

Hi Fernando,
to track the problem, you can have a look at the traces in the dev_jcontrol and dev_jcmon trace files located under the /usr/sap/GBS/JC00/work directory of your installation. If the dev_jcontrol file indicates an error in any of the bootstrap processes (bootstrap_<someID>), you can then further track the issue by having a look at the corresponding dev_boostrap_<ID> file in the same directory.
It is likely that the server does not start due to memory problems. If this is the case, have a look at this thread dealing with such a problem: jcontrol.exe J2EE Server stopped
Hope that helps!