/SAPDII/DWB - Dealer Workbench

Hi
I’m interested to know whether anyone has made any changes to SAP’s standard BSP’s for the DWB.
I would appreciate any pointers in doing this.
Thanks
Faaiez

Hi Faaiez,
You can check the online documentation for the dealer portal of which DWB is a subcomponent at :
http://kwhelp.sap.com/SAPIKS/S0cfecba46cae4ce68ce31bb75ee4c46d/KW/IWB_STRUCTE8EFB83BEB837443E10000000A11402F/IWB_EXTHLP361B6D3E40753F7CE10000000A114084/?LANGUAGE=EN&RELEASE=50_2003_Q2&IWB_INDUSTRY=EP_CONTENT&IWB_COUNTRY=&TMP_IWB_TASK=DISPLAY
In general though, enhancing the bsp application for dwb and other applications within the dealer portal is hassle free.
1.Copy the application to your own namespace.This copies views, pages with flow logic and controller but points to the the original controller and application classes so the business logic is unchanged and untouched.
2.After this you can make the changes you require to the ui.
3.Naturally if you add new interface elements you will have to ensure that the do_handle_data and do_handle_event menthods of the controllers have the necessary code to receive data and handle events triggered by the new elements. But there are BADI's in place in the respective methods for this.
4. Call the application with the new url in the main controller.You'll notice it contains the new application name in the url.
Footnote:If creating new views in the SAP namespace is an option, its also possbile to replace one view in the application with another using transaction /SAPDII/T_CCOMPID and /SAPDII/T_CCOMPSET.
There is a customizing cookook available which can be made avaiable to you on request. But I would recommend creating a low priority oss message for this on the component IS-A-DP-VMS so that its tracked and picked up by the original developer.
Regards,
Rana

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    Trip to the store: Drove an hour only to be told by the store rep that there were NO NOTES on my account about the issue and there was nothing he could do to help me and that I'd have to call customer support again. The store was closing in 20 mins and customer support seems to take 45 minutes minimum to resolve anything, so I left.
    Call 2: Asked a woman to speak to a supervisor about the guy who wasted 2+ hours of my life and gas money. She put me on hold for a long time, came back and said they were all busy right now, would I like to leave my complaint with her? I said no thank you, I will keep waiting. She said ok, and proceeded to hang up.
    Call 3: Asked a different woman to speak to a supervisor, she put me on hold for a long time and then told me that since I wasn't an authorized user I could not speak to one... lol ok. Had a family member call and authorize me.
    Call 4: Asked a guy to speak to a manager. He insisted on taking the complaint himself. Why would I trust someone to take a complaint about their colleague possibly sitting a few desks away when many of them have proven to be incredibly incompetent already? It sounded like we were making progress... then he hung up too.
    Call 5: Asked yet another woman to speak to the manager. She demanded a reason, I told her it was to make a complaint and she told me about a dozen times that the managers would just tell her to take the complaint. I insisted, she refused... finally I threatened to close all of our accounts unless she let me speak to a manager. She said they couldn't right now since the office was closing soon, but that one would call me within 24-48 hours. I'd bet my life savings that never happens. At that point I tried to talk to her about the original upgrade issue, and she said her system had suddenly crashed and that I'd have to call back the next day...  Seriously???
    Absolutely unreal how horrible their customer support is. Will be switching to T-Mobile immediately.

    Having worked in customer service, I have some experience with this kind of situation.  Reps are typically trained to make all attempts to handle complaints by themselves, because there are obviously many more reps than supervisors.  They're usually REQUIRED to fully authorize the account and to get the whole situation from the customer prior to referring you to a supervisor.  One of the biggest problems is that many customers think that demanding a supervisor is a way to guarantee you will get what you want.  If the reason for your request to escalate isn't a valid one, the supervisor won't give in to you either.
    There are plenty of times in my own experience, especially as a brand new rep out of training, that I took a long time to research and get an understanding of the issue.  Yes, I wasn't moving at light speed, but that doesn't make me an idiot.  It means I was trying to gather as much info s possible to try and deal with the issue. But I had plenty of customers tell me I was stupid and to transfer them to my supervisor, simply because I took longer than their patience could tolerate to get all the details I needed.
    I have never had a job that I executed flawlessly day in and day out.  Maybe you have and that's why you can't tolerate a person taking a little longer to wrap their head around the issue, but I'd rather doubt it.
    I also don't think you will find reps who work at light speed and utilize a magic wand to fix people's issues at T-Mobile, either, but I guess it never hurts to try.
    Just to clarify: I do not work for Verizon and never have.  I worked for a residential phone and internet company.

  • Previewing views in BSP WD Component Workbench

    I am developing a component with many views in the BSP WD Component Workbench (BSP_WD_CMPWB).
    In order to test each individual view or window, it would be helpful to test it in isolation, but I can only seem to test the application as a whole. Are there any ways in the system to display a view or window in isolation?

    Hello Martin,
    When u click on test component, it connects directly to the default window(usually main window). If you want to see different views individually, you need to create different windows and then create view navigations which will be a bit complicated. On the other hand, create separate components and with separate windows and views.
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  • Dealing with null values from a database (easy?)

    I'm sure this should be a simple question :
    I'm creating a dynamic dropdown of my companies products that once a product is selected draws values (links) from a database and displays them (links to User guides, FAQs etc).
    My problem is dealing with blank entries in the database - i.e. if a product doesn't have a User guide I've left the database blank.
    I'd like to show 'none' or 'not available' if the entry is blank rather than the 'null' I currently get.
    I'm sure it should be a straightforward if .... else .... but I'm struggling and would appreciate any help,
    Many thanks,
    Mo

    Thanks for the message, the cut down piece of code I'm using for the output is:
    <%
    while (rs.next())
    //header row
    out.println("<tr bgcolor='#666666'>");
    out.println("<td><font style='font-family:arial;color:#ffffff;font-size:10px;'>Product Name</font></td>");
    out.println("<td><font style='font-family:arial;color:#ffffff;font-size:10px;'>FAQs</font></td>");
    out.println("<td><font style='font-family:arial;color:#ffffff;font-size:10px;'>Technical Information</font></td>");
    out.println("</tr>");
    //results
    out.println("<tr border='1' bordercolor='#CCCCCC' bgcolor='#FFFFFF'>");
    out.println("<td><font style='font-family:arial;font-size:12px;font-weight:bold;'><a style='text-decoration:none' href=" + rs.getString("ProductURL") + " target='_blank'><font color='#669999'>" + rs.getString("ProductName") + "</a></td>");
    out.println("<td><font style='font-family:arial;color:#000000;font-size:10px;'>" + rs.getString("FAQs") + "</td>");
    out.println("<td><font style='font-family:arial;color:#000000;font-size:10px;'>" + rs.getString("TechInfo") + "</td>");
    out.println("</tr>");
    stmt.close();
    conn.close();
    %>
    It's the FAQs and TechInfo strings I need to use the statement on - if there's no entry show 'none',
    Thanks again,
    Mo

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