Satellite Pro L500-19X boots ok but touchpad and keyboard fail

Satellite Pro L500-19X running windows 7.
The machine boots ok, then at the login screen neither the touchpad or keyboard works.
The only way I can overcome this is to go back to a previous restore point.
After this, the machine runs fine until I power off, on powering up again, I get the same issue.
The machine has the latest updates applied.
Any pointers welcomed.
Regards,
C.

Hi lfc1892,
Have you tested external input devices? Maybe your internal devices are faulty and must be replaced. In this case the external input devices should work properly! :)
Furthermore you should follow the instructions posted by Dr.Lamp. Check this also in safe mode and in BIOS. In worst case you have to reinstall Windows

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I am trying to find out what the FULL model number is on Satellite Pro L500, please help!

Hi, I have a Satellite Pro L500, but I am trying to locate the rest of the model number (L500-XXXX.... etc). I have looked on the bottom label, and all it says is Satellite Pro L500 SYSTEM UNIT.
My part no. is PSLS1A-031002
My HDD is 500gb
RAM is 4GB (which I think was upgraded from 2GB)
Windows 7 Home Premium
Pentium Dual-Core CPU T440 @2.20GHZ
If you have any idea what it could be, please help me

Satellite Pro L500 .. PSLS1A-031002
Must be this one.
Satellite Pro L500 (PSLS1A-030002)
The original memory is 4 GB.
This site is for US computers. The drivers and utilities for that Australian model are here.
-Jerry

Satellite Pro L500 - Webcam has stopped working

The built-in Web Camera on my Satellite Pro L500 has stopped working with the following message:
C:\Program Files (x86)\Toshiba\Toshiba Web Camera Application\TWebCamera.exe
The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.
The Event log points to microsoft.vc80.openMP.......
Could someone please tell me how to fix the web Camera. I very rarely use it so I do not know exactly when it stopped working.
Thanks.

Thanks to TwoLags & PauPau.
Yes, I did think @ re-installing the driver but wanted to see what others think about it as I am quite new to Toshiba and was not sure if I could selectively install applications from recovery DVDs.
Removing the old driver and re-installing the one downloaded from TOSH has solved the problem During the re-install, I noticed it re-install MS Visual C++2005 redistributable. THIS IS THE culprit. This litttle bit of software comes bundled with many apps and I guess this was got installed with one of the new apps that I installed recently and must have messed up the original settings.
Thank you all, thw WebCam is back in action.

Satellite Pro L500 - Can't install Realtek LAN driver

Hi All,
I have recovered a Satellite Pro L500 Windows 7 pro with disc created from notebook, but now can't install a Realtek LAN driver for the notebook.
The software driver installer dosn't seem to run correctly all the time, have tried several times to install, with only once a realtek "repair" option becoming available.
When I did manage to install driver I got a error "device failed to start". after recovery I also had problems with a "PCL simple communications controller driver",
which seems to have been a Intel MEI according to the VEN, DEV info displayed in systems info.
Are these problems related and how do I Install the required driver in a automated system if the system won't detect the hardware correctly?

Have downloaded from many sources the correct driver, but the motherboard or the OS is not discovering the network adaptor so even if the driver is installed the divice is not recognised as being there(physically installed). when installing the driver software i get the error from the realtek installer "Realtek network controller was not found. If in deep sleep mode is enabled please plug the cable". have no idea what or how deep slee is enabled and have reset bios settings to default and have reset cmos.

Satellite Pro L500 wont burn DVD

I have TWO Satellite Pro L500 laptops with a TSSTCorp TS-L633C DVD-RW Drive. BOTH exhibit the same problem - burning a DVD fails during the finalising process, regardless of what speed you burn at.
Burning CD's works fine.
The blank DVD's burn fine on a Satellite L500D laptop using the HL-DT-ST DVDRAM GT20N drive, and also on another Satellite Pro L500 that is using a Pioneer drive.
Both laptops having issues are running Windows 7 Home Premium 64 bit, but nothing else other than the software that comes with the laptop. Both are new straight out of the box. Driver is current version driver, from what I can find out.
Any suggestions? When one laptop showed the problems I thought it may be the drive, but now 2 laptops from totally different stores showing the exact same problem?
Thanks.

The problem is that disabling file verify doesn't resolve the issue as the disc is unreadable after burning.
*I have now solved the issue*
*It seems the TS-L633 drives do not work well with lower speed discs.*
Where EVERY other computer, including a Satellite Pro and Satellite using different drives, will detect the lower speed DVD's and burn appropriately, the TSSCorp drive does not and hence errors due to burning the disc at too high a speed.
The drive worked fine when higher speed discs were used.
Examining the problem discs I believe they were 2x discs, which as stated worked fine in all other computers where the computer detected the lower speed and changed the burn speed to 2x, however the TS-L633 drive would not allow less than 3x burn speed, and tried to burn at 8x. This obviously created a problem!
So, anyone having DVD burning issues with a Satellite laptop using the TSSTcorp TS-L633C drive, try changing the blank media to something capable of higher burn speeds!
Thank you to all that suggested solutions. I have also passed this info along to Toshiba Support as I feel this may be an issue they need to either resolve or note for future users, as there is no doubt slower speed DVD's will be used in these devices!

Satellite Pro L500 - no licence for Toshiba Bluetooth Stack

Do hope someone can help me. I am going round in circles.
On 8th Nov 2010 I purchased online from Toshiba the Toshiba Bluetooth Stack (Premium Edition) for my Toshiba Satellite Pro L500 so that I could use my existing (non-Toshiba) dongle. This has been working fine until a couple of months ago.
Thinking that the dongle had packed up I bought another one.
However, although I know that this one is working I have been unable to get this to work on my Toshiba laptop as I keep getting the following error message from the Toshiba Bluetooth Stack as follows:
"Thank you for evaluating the Bluetooth Stack for Windows by Toshiba. The evaluation period has now expired. Please obtain a license for this version of Bluetooth Stack for Windows by Toshiba."
This seems to imply I have come to the end of a free evaluation period but I haven't as I purchased the full license in 2010. I have tried various things but I can't seem to get past this. I'm not a computer boffin but I can reasonably find my way around a laptop. Can anyone please, please help me?
Message was edited by: Jeannie

Hi there. Apologies for the delay in replying.
I did try reinstalling, but in then searching the Toshiba Bluetooth Portal under "news" (here is the link http://aps2.toshiba-tro.de/bluetooth/index.php?page=news ) it says:
"2011-12-21 TOSHIBA Bluetooth Stack for users without TOSHIBA hardware isn't available anymore"
I'm taking that to mean I can only use a Toshiba bluetooth dongle for it to work. Assuming I am reading it right I am really unhappy about this as I paid 25.90 at the Toshiba Online Store just over 12 months ago for the Toshiba Bluetooth Stack Premium Edition and have had no warning about this suddenly happening.
Have it got it right? Would really appreciate a reply.

Where can I get new charger for Satellite Pro L500-1D4?

Hi, I would like to get a new charger for Toshiba. My first charger got lost and the second charger that I bought from ebay 3 months ago for 10,- has stopped working. Where can I get a charger from? I googled and I found couple of wesbites e.g.
http://www.electronicavenue.co.uk/toshiba-satellite-pro-l500-1d4-laptop-charger-6380-p.asp
Chargers cost around 25-30 GBP. I don't want anymore problems with a charger. I am already behind schedule...
Where can I get a good charger from or that is genuine. Any other suggestions are welcome
Thank you in advance

Laptop: Satellite Pro L500-1D4
Sorry I have been away to provide feedback to both your suggestions so here goes:
@Macius The part number is not PA3716E-1AC3 as you have stated, it is PA3714E-1AC3. Find underneath the link to correct part number and I would appreciate it if you you or anybody else could confirm this.
http://uk.computers.toshiba-europe.com/innovation/jsp/SUPPORTSECTION/discontinuedProductPage.do?service=UK&tab=1&Model= 1076043&Serie=1076038&Family=2327&x=76&y=16&Type=2 319&ACTION=SHOW_ATTRIBUTES&BV_UseBVCookie=yes&PROD UCT_ID=1076043
The specs are as following:
1. output current: 3.42 A
2. output voltage: 19 V
3. output voltage: 65 W
4. input voltage: 100~240V 50/60Hz (Universal)
5. dimension (WxHxD) in mm: 108 x 46 x 29.5
6. AC Cable type: three-prong type (Minimum 1.7m long, black-colored)
@Paolo30 I can get 10 -20 GBP charhger with a full year warranty.
The two variant chargers that are coming up are, which one shall I select?:
>A
># 3-pin UK Power Cord
># 1 Year Warranty
># Input: AC 100V-240V
># Output: DC 19v/3.42A 65W
># Connector: 5.5*2.5mm
>B
>Input : AC, 100-240V, 50-60HZ
>Output :DC, 19V, 4.74A, 90W
>Connecter size : interior diameter: 2.
>external diameter: 5.5 mm
>.Outlet: 3-prong
Thank you for your time.

Re: Upgrade firmware for Satellite Pro L500 PSLS4E-00C00HIT

I just recived this bullettin....
FTP-URL frmwre-20091217163803.html
Data di ultima modifica 05/26/10
Ragione Sociale Toshiba
Tipo Firmware Update
Sottotipo TS-L633C / TS-L633Y
Taglia - Dimensioni (Kb) 2
Versione TO03 - TF03
Lingua Universal
****one World Wide
Descrizione TF03/TO03: It was updated for the countermeasure against the distorted audio sound issue on CD playback under Windows 7
TF02/TO02: It was updated for the countermeasure against the issue that the recovery disc can not be created correctly with Toshiba Recovery CD creator.
Modello Satellite L500, Satellite L555, Satellite L550, Satellite Pro L550, Satellite L505, Satellite Pro L500
Sistema operativo Windows 7 - 32 Bit
What means? Do you suggest upgrade?
Thanks

Hi
If you have no problems then you should not update the drives firmware.
Anyway, the message is clear enough.
The update has been released for the TS-L633C / TS-L633Y CD/DVD drive.
If you dont have this CD/DVD drive then you can ignore this message.

Touchpad and keyboard dosen't work

Hi,
am using a MacBook4,1
it was working properly until i pluged into a non Apple keyboard to my MacBook.
After i pluged in an error has been occurred like press the key rapidly just after the right button.
but there was not such kind of button in my USB keyboard.
whatever,an external USB keyboard works fine.
after some time later,i discovered that my built in touchpad and keyboard stop working.
now i dont know how to fix it up. even am writing it using an external keyboard.
is there anyone who can rescue me up from that **** good condition??
if anybody know how to fix the problem,please help me out from this **** good problem.
My MacBook Config is-
Model Name: MacBook
Model Identifier: MacBook4,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
L2 Cache: 3 MB
Bus Speed 800 MHz
Boot ROM Version: MB41.00C1.B00.
SMC Version (System):1.31f1
Serial Number (System): W8******0P2
Operating System: Mac OS X 10.5.8 (Leopard)
<Edited by Host>

Hello there, omsmac.
The following Knowledge Base article provides a great place to start with some good information that can apply to keyboard issues as well as trackpad:
Trackpad or Magic Trackpad is jumpy or erratic
http://support.apple.com/kb/TS1449
Aside from the usage recommendations, this recommended step is very practical:
If none of the above resolve the issue, try to rule-out software not created by Apple as a cause. To do so, start in Safe Mode.
There are some good steps for testing the keyboard as well found here:
One or more keys on the keyboard do not respond
http://support.apple.com/kb/TS1381
If the issue persists after attempting Safe Mode, then you may want to try an SMC (System Management Controller) reset. The steps on how to accomplish that are found here:
Intel-based Macs: Resetting the System Management Controller (SMC)
http://support.apple.com/kb/ht3964
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

Touchpad and Keyboard not working (including external devices)

Hi,
I am using an rmbp with win7 and macosx.
Win7 on my bootcamp partition was working perfectly(4 months+) until now .I restarted my system and realized that the touchpad and keyboard are not working(inluding external mice/keyboard).I can boot into Macosx and the mouse and keyboard are working perfectly so its not a hardware problem.I havent set any restore points and have tried all the other recovery options (using f8 before booting) but to no avail
I have read some other solutions which involved opening the device manager but I cannot press anything when I login to windows.Does anybody have any idea except reinstalling windows? I would really appreciate any help !
Cheers

I have even loaded my Bootcamp partition in parallels ,in hopes of repairing the installation from there but Parallels give an error about mouse coherence and I cannot use my keyboard and mouse there .
Does anyone have any other idea except reinstalling windows ? .Thanks !

I have a black MacBook from 2008 and tried downloading snow leopard 10.6. It told me I had to restart my computer. However once I restarted my MacBook my touchpad and keyboard were not working so I am unable to sign in. I have no idea what the problem is

I have a black MacBook from 2008 and tried downloading snow leopard 10.6. It told me I had to restart my computer. However once I restarted my MacBook my touchpad and keyboard were not working so I am unable to sign in. I have no idea what the problem is

You cannot download the upgrade to Snow Leopard.
Upgrade Paths to Snow Leopard, Lion, and/or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
Upgrading to Snow Leopard
You must purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
     Snow Leopard General Requirements
       1. Mac computer with an Intel processor
       2. 1GB of memory
       3. 5GB of available disk space
       4. DVD drive for installation
       5. Some features require a compatible Internet service provider;
           fees may apply.
       6. Some features require Apple’s MobileMe service; fees and
           terms apply.
Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
     Lion System Requirements
       1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
           or Xeon processor
       2. 2GB of memory
       3. OS X v10.6.6 or later (v10.6.8 recommended)
       4. 7GB of available space
       5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
     OS X Mountain Lion - System Requirements
       Macs that can be upgraded to OS X Mountain Lion
         1. iMac (Mid 2007 or newer)
         2. MacBook (Late 2008 Aluminum, or Early 2009 or newer)
         3. MacBook Pro (Mid/Late 2007 or newer)
         4. MacBook Air (Late 2008 or newer)
         5. Mac mini (Early 2009 or newer)
         6. Mac Pro (Early 2008 or newer)
         7. Xserve (Early 2009)
     Are my applications compatible?
         See App Compatibility Table - RoaringApps.
     Am I eligible for the free upgrade?
         See Apple - Free OS X Mountain Lion upgrade Program.
     For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.

How can I stop the Thinkpad Yoga 14 from disabling the touchpad and keyboard?

My dad got a Thinkpad Yoga 14 about a month ago and he usually uses his laptop at a 90 degree angle in bed. So when he is on his side, the laptop is on it's side as well. When he does that with the Thinkpad Yoga, the touchpad and the keyboard are disabled and he cannot use the laptop like he wants to. I think because it's a setting to not accidentally touch the keyboard or mouse when using it in tablet mode.
I cannot find any setting on how to stop Windows from disabling the touchpad and keyboard on rotate. I've turned off auto-rotate but can't see anything else. Any help would be greatly appreciated! Thank you!

iPhoto seems to be viewing the iPod as a camera. Therefore go to iPhoto's General preference pane and select No application in the Connecting camera opens: menu.
OT

My touchpad and keyboard don't work.

When I turn on my computer, my touchpad and keyboard don't work, and only the touchscreeen seems to function properly. It only turns on after a good ten or fifteen minutes. I have had to use a mouse.

hey maybe this link http://www.ubuntuask.com/q/answers-touc … 89324.html will help you, for me reloading the kernel module for the mouse with "modprobe -r psmouse" and "modprobe psmouse" did the trick.

Touchpad and keyboard not working at startup

i am having lenovo g series 460 machine
the machines touchpad and keyboard doesnt get detected at startup .. it continues for approx. 10 minutes and after it works fine..
what wil be the posssible pblm with my notebook.
i feels like the touchpad and keyboard are only working when the system was heated up..
pls help

one interesting thing i observed is that a usb mouse or usb keyboard is working nicely at the startup itself

Satellite Pro L10 - Unmountable Boot Volume

My Satellite Pro L10 loops at the boot process. After the Windows XP splash screen, the following error messages comes up: .... Unmountable boot volume... Technical Information: Stop: 0x000000ED...
I know this is nothing exceptional and doing a full recovery would solve the problem. But I don't want to loose the data (which of course is not backed up). I tried a Windows XP disc, but it won't boot from the cd/dvd drive pressing F12 or <0> and changing the boot order....
Can anyone help please?

Hi
Hmm the error message unmountable boot volume appears mostly if the HDD cannot be recognized during the booting. Why? Well, possibly the HDD malfunctions or the master boot record is faulty!
If you dont want to recover the notebook you could try to boot from the XP CD (press C button immediately after notebook powering) and to start the repair console.
In the repair console you could use the command chkdsk /p and after this you could fix the master boot record using the command fixboot or/and fixmbr.
If it does not help, the new OS installation is you last resort.
Ps: if you want to backup the data you can try to remove the HDD and try to connect it via external USB HDD controller to another computer.

Satellite Pro L500-19X boots ok but touchpad and keyboard fail

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