Scanner(Warning) : 027: Unable to read the sequence number from the Workstation object.

Hi
We are having trouble storing inventory scans from some workstations.
We have a windows ONLY environment, with middle tier servers. (ZEN65SP1,
W2KSP4).
Some workstations are storing fine. The Storer function is working and we
can see the storer functions for the 'good' workstations in the Inventory
service window.
However some workstations can't store to the inventory db, but DO populate
eDir ZENworks inventory 'minimal information' but show "Scanner(Warning) :
027: Unable to read the sequence number from the Workstation object." in
the Scan Status...
The Inventory service window shows no attempt by these workstations - it's
almost as though the scan file is not arriving (though eDir knows/displays
the scan file name)
How does the workstation access the scandir in Windows only/middle tier
environment? Does the scan xml stream get sent to the MT via http and then
on to the scandir via CIFS?
Any suggestions/explanations welcome!!
Many thanks
David

David,
It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.
Has your problem been resolved? If not, you might try one of the following options:
- Do a search of our knowledgebase at http://support.novell.com/search/kb_index.jsp
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http://support.novell.com.
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Similar Messages

Scanner Warning 027 unable to read the sequence ....

we have zen 7 sp1 etc...
some of the workstation inventory logf have the following error :
Scanner Warning 027 unable to read the sequence number from the workstation object
i have deleted the edir object, and wait for recreating and new scan.... but the error exist still.
any ideas to resolve the issue?

a part from the log ,
here is a bad workstation
[4/23/08 08:29:40.253] ZENInv - Selector: Selector Yielding for ms0
[4/23/08 08:29:40.253] ZENInv - Selector: Processing 000B5D9B682A_1208327423000_6.STR
[4/23/08 08:29:40.253] ZENInv - Selector: Getting SelectorXMLAgent Lock fordaten:\ZENworks\Inv\ScanDir\000B5D9B682A_120832 7423000_6.STR
[4/23/08 08:29:40.253] ZENInv - Selector: Acquired SelectorXMLAgent Lock fordaten:\ZENworks\Inv\ScanDir\000B5D9B682A_120832 7423000_6.STR
[4/23/08 08:29:40.253] ZENInv - Selector: Getting SynchServiceSelector Lock fordaten:\ZENworks\Inv\ScanDir\000B5D9B682A_120832 7423000_6.STR
[4/23/08 08:29:40.253] ZENInv - Selector: Acquired SynchServiceSelector Lock fordaten:\ZENworks\Inv\ScanDir\000B5D9B682A_120832 7423000_6.STR
[4/23/08 08:29:40.254] ZENInv - Selector: Getting ConverterSelector Lock fordaten:\ZENworks\Inv\ScanDir\000B5D9B682A_120832 7423000_6.STR
[4/23/08 08:29:40.254] ZENInv - Selector: Acquired ConverterSelector Lock fordaten:\ZENworks\Inv\ScanDir\000B5D9B682A_120832 7423000_6.STR
[4/23/08 08:29:40.254] ZENInv - Selector: Opened Filedaten:\ZENworks\Inv\ScanDir\000B5D9B682A_12083 27423000_6.STR
[4/23/08 08:29:40.254] ZENInv - Selector: Checking Length of STR
[4/23/08 08:29:40.254] ZENInv - Selector: HASH of FileName000B5D9B682A_1208327423000_6.STRIS=1218633 352
[4/23/08 08:29:40.254] ZENInv - Selector: HASH INSIDE FileName000B5D9B682A_1208327423000_6.STRIS=1218633 352
[4/23/08 08:29:40.254] ZENInv - Selector: End of File=[EOF]
[4/23/08 08:29:40.254] ZENInv - Selector: Valid EOF Found
[4/23/08 08:29:40.254] ZENInv - Selector: Checking Bitmap of STR
[4/23/08 08:29:40.254] ZENInv - Selector: Checking SectionOffsets of STR
[4/23/08 08:29:40.255] ZENInv - Selector: Checking Identification of STR
[4/23/08 08:29:40.255] ZENInv - Selector: Parsing for [Identification]
[4/23/08 08:29:40.255] ZENInv - Selector: Parsing workStationDN
[4/23/08 08:29:40.255] ZENInv - Selector: Parsing treeName
[4/23/08 08:29:40.255] ZENInv - Selector: Parsing and converting numMACAddress
[4/23/08 08:29:40.255] ZENInv - Selector: Parsing macAddresses
[4/23/08 08:29:40.255] ZENInv - Selector: Parsing typeOfScan
[4/23/08 08:29:40.255] ZENInv - Selector: typeOfScan=DELTA
[4/23/08 08:29:40.255] ZENInv - Selector: Parsing and converting scanTime
[4/23/08 08:29:40.255] ZENInv - Selector: Parsing and converting sequenceNumber
[4/23/08 08:29:40.255] ZENInv - Selector: Parsing serverName
[4/23/08 08:29:40.255] ZENInv - Selector: Parsing and converting StrFileVersion
[4/23/08 08:29:40.255] ZENInv - Selector: Checking StrFileVersion
[4/23/08 08:29:40.255] ZENInv - Selector: ZFD STR Version is=1650
[4/23/08 08:29:40.255] ZENInv - Selector: MIDAS ZFD STR VERSION1650
[4/23/08 08:29:40.255] ZENInv - Selector: Parsing strFileSystemType
[4/23/08 08:29:40.255] ZENInv - Selector: Parsing strFileSystemIdentifier
[4/23/08 08:29:40.255] ZENInv - Selector: Entering isInventoryScannerValid()
[4/23/08 08:29:40.255] ZENInv - Selector: isFile30SP1EP1STR Confirms this file is NOT a 30SP1EP1STR
[4/23/08 08:29:40.255] ZENInv - Selector: isFile30SP1EP1STR Confirms this file is NOT a 30SP1EP1STR
[4/23/08 08:29:40.255] ZENInv - Selector: Updating WSDN To SynchService HashTable
[4/23/08 08:29:40.255] ZENInv - Selector: SynchTable Exists
[4/23/08 08:29:40.255] ZENInv - Selector: Entry Already Present.Will not update SynchTable
[4/23/08 08:29:40.255] ZENInv - Selector: isFile30SP1EP1STR Confirms this file is NOT a 30SP1EP1STR
[4/23/08 08:29:40.255] ZENInv - Selector: Reading NDS ScanNumber
[4/23/08 08:29:40.270] ZENInv - Selector: NDS ScanNumber Read 5
[4/23/08 08:29:40.270] ZENInv - Selector: NDS attrModificationTime Read 1208760260000
[4/23/08 08:29:40.270] ZENInv - Selector: Type of Scan:DELTA
[4/23/08 08:29:40.270] ZENInv - Selector: Transfering to DBDir.
[4/23/08 08:29:40.270] ZENInv - Selector: Getting SelectorStorerDestination Lock for daten:\ZENworks\Inv\ScanDir\DbDir\000B5D9B682A_120 8327423000_6.STR
[4/23/08 08:29:40.270] ZENInv - Selector: SelectorStorerDestination Lock Acquired for daten:\ZENworks\Inv\ScanDir\DbDir\000B5D9B682A_120 8327423000_6.STR
[4/23/08 08:29:40.270] ZENInv - Selector: Hence Transferring : daten:\ZENworks\Inv\ScanDir\000B5D9B682A_120832742 3000_6.STR File to daten:\ZENworks\Inv\ScanDir\DbDir\000B5D9B682A_120 8327423000_6.STR
[4/23/08 08:29:40.270] ZENInv - Selector: Renaming the file daten:\ZENworks\Inv\ScanDir\000B5D9B682A_120832742 3000_6.STRTo daten:\ZENworks\Inv\ScanDir\DbDir\000B5D9B682A_120 8327423000_6.STR
[4/23/08 08:29:40.270] ZENInv - Selector: Unlocked SelectorStorerDestination for daten:\ZENworks\Inv\ScanDir\DbDir\000B5D9B682A_120 8327423000_6.STR
[4/23/08 08:29:40.270] ZENInv - Selector: Modifying Attribute seqNo with 6
[4/23/08 08:29:40.270] ZENInv - Selector: Entering forceFullScanFlag Loop
[4/23/08 08:29:40.287] ZENInv - Selector: Time Taken to Process Delta Scan : 34
[4/23/08 08:29:40.287] ZENInv - Selector: Unlocked SelectorXMLAgent Filedaten:\ZENworks\Inv\ScanDir\000B5D9B682A_12083 27423000_6.STR
[4/23/08 08:29:40.287] ZENInv - Selector: Unlocked ConverterSelector Filedaten:\ZENworks\Inv\ScanDir\000B5D9B682A_12083 27423000_6.STR
[4/23/08 08:29:40.287] ZENInv - Selector: Unlocked SynchServiceSelector Filedaten:\ZENworks\Inv\ScanDir\000B5D9B682A_12083 27423000_6.STR
[4/23/08 08:29:40.287] ZENInv - Selector: Selector Will Now Serialize SynchTable - End of Listing
[4/23/08 08:29:40.287] ZENInv - Selector: Serializing hashTable Todaten:\ZENworks\Inv\ScanDir\stable\STABLE.SER
[4/23/08 08:29:40.289] ZENInv - Selector: Selector finished Serializing the table
[4/23/08 08:29:41.043] ZENInv - Storer: Loading Storer test properties file
[4/23/08 08:29:41.044] ZENInv - Storer: Storer: started storing 000B5D9B682A_1208327423000_6.STR (3878 bytes)
[4/23/08 08:29:41.053] ZENInv - Storer: dn: CN=SFT01314.OU=WS.OU=ZEN.OU=city.o=org tree: org-tree
[4/23/08 08:29:41.053] ZENInv - Storer: tree: org-treewsdn: CN=SFT01314.OU=WS.OU=ZEN.OU=city.o=orgtime: 1208931926000
[4/23/08 08:29:41.053] ZENInv - Storer: Initial WS statusrecord is found
[4/23/08 08:29:41.053] ZENInv - Storer: got the status log
[4/23/08 08:29:41.077] ZENInv - Storer: Could not process 000B5D9B682A_1208327423000_6.STR due to
com.novell.zenworks.desktop.inventory.storer.DataA bsentException: Data Instance Not Found!!Class:Zenworks.ZenDesktopMonitor Operation:Delete Offset:e14 linkoffset:ffffffffffffffff oid:-1
[DeviceID=DesktopMonitor2 Description=Plug und Play-Monitor ManufactureDate=2002 ModelID=SNY08B0 ViewableSize=19.7 NominalSize=21.0 ]
at com.novell.zenworks.desktop.inventory.storer.Objec tInstance.setOID(ObjectInstance.java:339)
at com.novell.zenworks.desktop.inventory.storer.Parse .processOtherSection(Parse.java:1913)
at com.novell.zenworks.desktop.inventory.storer.Parse .parse(Parse.java:4038)
at com.novell.zenworks.desktop.inventory.storer.MainT hread.run(MainThread.java:976)
[4/23/08 08:29:41.080] ZENInv - Storer: Scantype set to -1
[4/23/08 08:29:41.081] ZENInv - Storer: addWSErrorMessage
[4/23/08 08:29:41.097] ZENInv - Status Reporting: Number of records to add are: 0 for DN=CN=SFT01314.OU=WS.OU=ZEN.OU=city.o=org
[4/23/08 08:29:41.113] ZENInv - Status Reporting: Number of modified records are: 1 for DN=CN=SFT01314.OU=WS.OU=ZEN.OU=city.o=org
[4/23/08 08:29:41.113] ZENInv - Status Reporting: Modifying record for DN=CN=SFT01314.OU=WS.OU=ZEN.OU=city.o=org
[4/23/08 08:29:41.113] ZENInv - Status Reporting: Record with time stamp 1208931926000 is found
[4/23/08 08:29:41.164] ZENInv - Storer: cleanUp:Full Scan will be initiated on CN=SFT01314.OU=WS.OU=ZEN.OU=city.o=org
[4/23/08 08:29:41.164] ZENInv - Storer: Unlocking daten:\ZENworks\Inv\ScanDir\DbDir\000B5D9B682A_120 8327423000_6.STR
is there a mechanism, to get the local zenworks logfile up to the server, so i didnt need to have access to the workstation manual?
it looks like, that there are no information in the str file from the workstation, but i didnt have a local logfile yet... :-((
helge

027: Unable to read the sequence number from the Workstation object

Environment:
NW 6.5 sp4
Zen 6.5 sp1
We had a problem with our inventory server processing .STR files a couple
months ago - had to turn off inv. policies on workstations while we resolved
it. Now it's resolved and we're running inventory again. We have a large
number of workstations reporting this error:
027: Unable to read the sequence number from the Workstation object
They have no data in the DB, although they do have minimal scan info, and
the last scan status date matches that of the sequence number error.
I've seen this sporadically in the past and have been able to resolve it by
initiating a full scan on the individual workstation. However, that does
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Novell's troubleshooting document basically says see if the server's
running, and see if there's data for the workstation in the db. Then call
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Any other ideas?
~~~Nicoya...

Jared wrote:
> Nicoya Helm,
>
>> 027: Unable to read the sequence number from the Workstation object
>
> I am thinking that this can also mean a previous full scan was not
> found. Or maybe the STR file name is bad.
>
> This information is stored here
> HKEY_LOCAL_MACHINE\Software\Novell\Workstation
> Manager\InvScanner\"STRFileName"
The machines I'm troubleshooting have valid formats for their STR names,
but that doesn't necessarily mean they are valid STR sequence numbers.
Does removing the value in the reg key cause the STR file name to be
recreated?
>
> Because imaging is used, it's possible that this information is matching
> on some machines which could cause problems.
I've verified that none of our images contain the c:\zenworks history
folder, and we run a script that cleans up any zenworks items before
sysprep (i.e. makes sure there's no registration info on the
workstations, etc). Our imaging scripts also clear any ZIS info to
avoid any duplication as well, so I don't think imaging would be causing
this.
> I believe 6x also has a hist.ini file like 3x inventory does, you might
> delete the file also.
Good tip about the hist.ini file, I didn't know about that. It does not
solve the sequence number error, but it does seem to force a full scan
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Scanner(Warning) : 027: Unable to read the sequence number from the Workstation object.

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