Scanning issue with my bank

I used to be able to scan checks to my bank for deposit. I now get a message that I have duplex capablility and I should check with HP. It will not scan to my bank site. I am able to scan other documents PDF or JPG..and save them, but working from my bank site it will not even begin to scan. I selected Twain and USB
I have and HP 8620 All in One. My operating system is Windows 7.
Thanks
Bob
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Hi @RobertMB2
Truthfully, because all other scan functions work, the issue is not with the printer or HP Software. They only thin I can think to suggest is to contact the Banks web page support team, or the bank themselves.
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Sunshyn2005 - I work on behalf of HP

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Just wanted to add my voice to the numerous problem reports. Specifically:
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Hi amaltz,
I understand you are having an issue with the scan software working with Mavericks. I can't help you with this. My suggestion is to completely remove all HP software from the computer and reinstall. Follow the instructions below to resolve the issue.
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On the Dock, click Applications, and then click Utilities.
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Once the repair is complete, restart the computer.
Restart the computer.
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Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Welcome to the HP Forums fastndfury,
I see by your post that you are only getting the error on the Windows 8 computer, "The scanner is currently in use. Please wait until your previous task is completed and then try scanning again." I can help you with this issue.
I have provided a document to go through the steps to see if it will help resolve this issue.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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I purchased a 6830 several weeks ago and have been using it for general wireless printing from my Mac for serveral weeks with no problems. Today I wanted to try scanning, and for the first time brought up the "HP Utility" and noticed that it connects to the printer, but lists the supplies as "Cartidge is missing" for all the cartridges. However, when I go to the front panel of printer and select the "ink" icon, it show that I have all cartridges installed with almost full ink. I perform a "test print" from the printer queue and it prints it fine.
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Hi,
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Hi Gurus,
I need your help and advice with the following issue. We are using ECC 6.0 and have implemented electronic bank statement. It is working fine but we havea new requirements.
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Hi @joann2164
Welcome to the HP Support Forums. From your post, I understand that you are trying to scan to DropBox using one of the apps found on the front panel of your Officejet Pro 8600 printer.
For this issue, please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

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If you see a red X (), follow the on-screen instructions to resolve the issue.
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Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Hello
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Hi Gurus
while uplaoding the EBS file i got the error message tht do not have authrorization for FB01, i was not tried to post any thing with FB01 but i understood that i this program might caled the FB01 transactin in back ground
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regards
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Yes you are right. Please give to your user authrorization for FB01and I think that EBS will be posted.
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Scanning issue with my bank

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