Script Errors in TOC from RoboHelp 9

Hello, all. I can usually find the answer to my problems by searching existing threads, but I can't seem to find a solution this time. I recently upgraded from RoboHelp 7 to 9.0.2.271. I have published WebHelp locally and then checked files in to a Team Foundation Server to be deployed to a testing environment. Locally and on the QA site, the output looks fine for me and the TOC works as expected. However, other users on Internet Explorer 7 and 8 (I have IE8) get script errors when trying to click on pages in the TOC.
I zipped my local files and dropped them on a shared drive and asked one of the users to copy them to his machine and open the start page with his browser. He still gets the script errors, whereas another user can open them locally with no problems. This makes me think the problem is not in the RoboHelp files themselves, but I am not sure.
To further complicate matters, in the staging environment, a different server from QA, the TOC and Index are empty! This is obviously a separate issue, but I am stumped. This issue occurs in IE 6, 7 and 8. It does NOT occur in IE 9 or Firefox.
Any ideas?

This issue was fixed with a reply from another discussion:
Re: RH8 > WebHelp > TOC won't render in IE8 via HTTPS - Fix/workaround?
If TOC/Index/Search is not working in IE7/8/9 via HTTPS, Please try the following steps
Go to https://acrobat.com/#d=WqbdTq-2R79ToU08-zfBEw
Download IESearchIssue.zip file. Unzip it.
It will create a folder IESearchIssue. It has two subfolders
RH8.0.2
RH9.0
If you are using RoboHelp 8.0.2, go to RH8.0.2 folder.
if you are using RoboHelp 9.0, go to RH9.0 folder
Go to <RoboHelp Install Folder>\RoboHTML\WebHelp5Ext\template_stock folder and rename the file whutils.js to whutils.js.bak
Now paste the already copied new whutils.js in same folder.
Now again generate webhelp output of the required project.
Host it to your webserver and check if it works.

Similar Messages

An error prevents TOC from being displayed on IE8

Hello,
I am using RH 9.0.1 and IE 8.0.7. When I compile a help project in webhelp format, the TOC is not displayed in the output result. A yellow error icon is displayed in the lower left corner of the browser window with the following information:
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; InfoPath.3; .NET4.0E)
Timestamp: Fri, 25 Nov 2011 16:32:35 UTC
Message: Object expected
Line: 344
Char: 2
Code: 0
URI: file:///C:/Documentation/Help/xxx/xxx/!SSL!/WebHelp/whphost.js
Message: 'this.maCom[...]' is null or not an object
Line: 171
Char: 3
Code: 0
URI: file:///C:/Documentation/Help/xxx/xxx/!SSL!/WebHelp/whphost.js
The same occurs in Google Chrome. Does anybody know how this could be fixed?
Thank you in advance,
Tony

Hello Wiliam,
Thank you for your reply.
You are right, the search and index are not working either. I knew about the Chrome issue when opened locally. If I follow the instructions on the website you mentioned, the webhelp will show the contents, but not the TOC, and the Index and Search do not work either. The same problem occurs on Firefox 3.6.3. I am not using Chrome Frame in Internet Explorer.
Basically, what I get is a blank TOC, a blank Index and the Search does not work. When I click on the "Error on page" yellow icon I get the error message I posted above. Any suggestions?
I've used RH 7 before and I never had this issue.
Tony

Unresponsive Script errors popups in Firefox 14.01

Since upgrading from Firefox 13.01 to 14.01, Firefox is taking a long time to launch and I am receiving multiple unresonsive script error popups when it tries to launch. I have the same extensions installed that I had in 13.01 and all are compatible with 14.01. Again this issue ONLY started when upgrading to 14.01. I have tried to determine what extension is the problem and turn it off, however when I launch Firefox again, another unresonsive script error popup occurs with a different extension. I'll remove that one and it popups again about a another different one. This is crazy! I have even tried a complete clean install, with no luck. What is the problem?

I use Roboform and the first unresponsive script error popup is about Roboform. Their tech support just emailed me about an hour ago and ask if I had Trusteer Rapport installed on my system (https://www.trusteer.com/product/trusteer-rapport) and I said yes. They instructed me to Stop Rapport, which is a setting Rapport has, and relaunch Firefox 14.01 and see if the unresponsive script error popup returns and it did not! They then told me to do a complete uninstall (all user settings) and re-download Trusteer Rapport from their website and install again and see if the unresponsive script error popup returns. They said it should not. However after doing a clean reinstall of Trusteer Rapport, however the popups came back :(
I emailed Trusteer about this issue and I am waiting for a response. Roboform tech support responded after I told them it did not work by saying only that they are aware of the issue with Trusteer Rapport with nothing more said in their email.
I only know that Trusteer Rapport is a MUST HAVE security software and I have had it for years and it has never caused problems and that the version of Roboform I have is current and was the SAME version that was installed when using Firefox 13.01 and Roboform did not cause these popups in 13.01
So, this evening, I did another clean uninstall of Trusteer Rapport AND a clean uninstall of Roboform and relaunched Firefox 14.01 and the only unresponsive script error popups where from another add-on extension called WorldIP. No other popups occurred.
With that being said, I can say that Firefox 14.01 is causing issues and this needs to be fixed asap.
Thoughts?

Capturing fileio script errors

Howdy, I need a little help getting these pesky "script
errors" to keep from popping up.
I am using fileio to save preferences. Everything works fine
unless there is a permission problem. In this case, Director just
pops up a "script error".
Instead of that message popping up on error, I would like to
replace with with my own message, something like "cannot write
file, permission denied". Simple enough but I'm not sure what lingo
I use to trap the error and keep it from popping up with the script
error. My lingo is...
io = new Xtra("fileio")
path = the pathname & "ndata.txt"
io.openFile(path,0)
io.delete()
io.createFile(path)
io.openFile(path,0)
gameprefs = pName & "," & AA & "," &O_Buffer
io.writeString(string(gameprefs))
--io.writeString(string(pName))
io.closeFile()
Any help would be appreciated! Thank you!

It's not clear which line of code is throwing an error, and
it would
help if you included details of the error message in the
future.
Try the following, and see which line is the last in your
message window
when the error dialog presents:
put "instancing xtra"
io = new Xtra("fileio")
path = the pathname & "ndata.txt"
put "openFile"
io.openFile(path,0)
put "delete"
io.delete()
put "createFile"
io.createFile(path)
put "openFile: 2"
io.openFile(path,0)
gameprefs = pName & "," & AA & "," &O_Buffer
put "writeString"
io.writeString(string(gameprefs))
--io.writeString(string(pName))
put "closeFile"
io.closeFile()
I would also suggest you add some error trapping - or at
least
monitoring - of calls to FileIO by using its 'status()'
method:
put "instancing xtra"
io = new Xtra("fileio")
path = the pathname & "ndata.txt"
put "openFile"
io.openFile(path,0)
put io.status(), io.error()
put "delete"
io.delete()
put io.status(), io.error()
put "createFile"
io.createFile(path)
put io.status(), io.error()
put "openFile: 2"
io.openFile(path,0)
put io.status(), io.error()
gameprefs = pName & "," & AA & "," &O_Buffer
put "writeString"
io.writeString(string(gameprefs))
put io.status(), io.error()
--io.writeString(string(pName))
put "closeFile"
io.closeFile()
put io.status(), io.error()

RoboHelp 11 - When previewing topics from within the project, a script error displays: 'HHComponent Activator' is undefined. How do you get rid of this script error?

RoboHelp 11
When previewing topics from within the project, a script error diplays: 'HHComponent Activator' is undefined.
How do you get rid of this script error?

Hi there
Have you tried clicking Help > Updates and applying the service release?
If not, I'd start with that.
Cheers... Rick

Javascript error prevents TOC, Index, Search from displaying

I generated webhelp from my RoboHelp HTML project and got a javascript error (this.maCom[...]' is null or not an object) when viewing the result. See below for the full error text. As a result the TOC, index, and search do not display. The javascript error can be found in the browser status bar which indicates "Error on page." I found that if I viewed the result from robohelp, the browser that launched shows the TOC, index, and search, but has a security warning about a restriction from running scripts or ActiveX controls. However, when I move the generated webhelp to my production server, the help does not have the security warning, but does produce the error so that the TOC, index, and search do not show. I had performed the same process to generate webhelp about 8 months ago but did not have any error whatsoever. As a matter of fact, that version is still in production and works fine.
In my research of the problem, I found this is the same error as forum message 4063663 (http://forums.adobe.com/message/4063663). I didn't have a second system with RoboHelp to be able to get another whphost.js, however, I diff'd the generated file with the one found in template_stock and found only two lines different. Those differences were only replacing a couple of variables with static text so I don't think replacing this file will solve any problem for me. This was the only forum message I could find that addressed this issue.
I was originally on RoboHelp 8.0.0 when I first encountered the problem, but went ahead and patched to 8.0.2 and still had the same problem. I even created a new simple project. Once I moved the simple project to the production server, it also would not display the TOC, index, and search.
The odd thing is that just 8 months ago, I used the same process to generate (on 8.0.0) the webhelp without any error. The only thing I can come up with is there was a WinXP patch that affected the webhelp generation. By the way, I also tried this in Chrome and that also produced the error.
I'm not sure what is causing this problem or how to resolve the problem. Any one have any ideas?
Versions:
RoboHelp 8.0.2
Windows XP
IE 8.0.6001.18702CO
Chrome 18.0.1025.168 m
Javascript Error
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; MS-RTC LM 8; InfoPath.2; .NET4.0C; .NET4.0E)
Timestamp: Wed, 2 May 2012 16:32:00 UTC
Message: Object expected
Line: 344
Char: 2
Code: 0
URI: http://server1/robohelp/whphost.js
Message: 'this.maCom[...]' is null or not an object
Line: 171
Char: 3
Code: 0
URI: http://server1/robohelp/whphost.js

After further research and tests, I discovered the Security Update for RoboHelp 8 and 9 (http://www.adobe.com/support/security/bulletins/apsb11-23.html) posted as an announcement that I had not seen before. I had used the updates feature in the product, but that said I was up to date and did not include this update.
The two javascript files in this patch solve the problem. The TOC, index, and search now display.
Update:
As I further researched the problem (while writing this response), I found files that were newer than the latest security patches I was aware of. In addition, I discovered that my security organization decided to patch with APSB12-04 without me knowing about it. This patch is why my 8.0.0 installation magically quit working. As I look at the security announcement, the bulletin did not include any prerequisites of specific versions the patch can be applied to (8.0.0, 8.0.1, or 8.0.2). Adobe, please give more information on the bulletins so that organizations that auto-deploy will be forced to know what is running before updating. Information like whether they apply to all Robohelp 8 versions or just a specific version. If APSB12-04 was meant to be applied to all 8 versions, then it did not work. It actually broke my installation of 8.0.0 for the generation of webhelp as well as subsequent installation of 8.0.1 and 8.0.2. It looks like they did a better job for APSB11-23. Maybe the security updates should be some sort of service pack that has an installation and a back-out process. Right now, my security organization has overwritten the files based on the specification in the security bulletin.
I am going to try to patch with APSB12-04 again since I have updated the base to 8.0.2 to see if I can still generate webhelp. If I can't view the TOC, I'll have to remove it once again and be "out of compliance."

Cross site scripting errors in RoboHelp 8.0

We are using Robohelp 8.02, generating webhelp for a web application. Development just started to use Fortify to identify security vulnerabilities. The Fortify software found 17 Robohelp htm files with cross-site scripting security holes. We are NOT using RoboHelp Server 8.
Before creating this posting, I searched the forums and found one post from Feb 2010 (Beware -serious - cross site scripting errors in Robohelp 8.0).
From reading that posting, it appears that an Adobe engineer was involved----I'm not clear on the final outcome for this issue.
Any additional information on the final resolve for this issue would be helpful.
Thanks,
Beware - serious breach - cross site scripting errors in RoboHelp 8.0

The previous poster indicated that Tulika, who I can confirm is an Adobe engineer, stated "when she reviewed the code that was triggering the Fortify cross site scripting errors, she came to the conclusion that it was not actually harmful." The poster also indicated their opinion was the other errors were minor.
That seems clear enough so I wonder what value is anything that anyone here can add? The forum responses are from other users and I would have thought any further assurance beyond the above is something your management would want to come from Adobe.
I have not seen anything on these forums indicating that any attack has been triggered.
See www.grainge.org for RoboHelp and Authoring tips
@petergrainge

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Error reading data from Infocube using shell script.

Dear all ,
I am facing a problem while reading data from an infocube using a shell script.
The details are as follows.
One of the shell script reads the data from the infocube to extract files with the values.
The tables used for extraction by the shell script are :
from   SAPR3."/BIC/F&PAR_CUBE.COPA"     FCOPA,
       SAPR3."/BIC/D&PAR_CUBE.COPAU"    COPAU,
       SAPR3."/BIC/D&PAR_CUBE.COPAP"    COPAP,
       SAPR3."/BIC/D&PAR_CUBE.COPA1"    CCPROD,
       SAPR3."/BIC/D&PAR_CUBE.COPA2"    CCCUST,
       SAPR3."/BIC/D&PAR_CUBE.COPA3"    COPA3,
       SAPR3."/BIC/D&PAR_CUBE.COPA4"    COPA4,
       SAPR3."/BIC/D&PAR_CUBE.COPA5"    COPA5,
       SAPR3."/BIC/MCCPROD"      MCCPROD,
       SAPR3."/BIC/SCCPROD"      SCCPROD,
       SAPR3."/BIC/MCCCUSTOM"    MCCCUSTOM,
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       SAPR3."/BIC/SUNIMOYEAR"   SUNIMOYEAR,
/*     SAPR3."/BI0/SFISCPER"     SFISCPER, */
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       SAPR3."/BIC/SSCENARIO"    SSCENARIO,
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I used RSRV to get the info about these tables for the infocube:
Entry '00046174', SID = 37 in SID table is missing in master data table /BIC/MCUSLEVEL2
Entry '00081450', SID = 38 in SID table is missing in master data table /BIC/MCUSLEVEL2
and so on for SID = 39 and SID = 35 .
Checking of SID table /BIC/SCUSLEVEL2 produced errors
Checking of SID table /BIC/SCUSLEVEL3 produced errors
Can you please let me know if this can be a reason of delay in file generation (or reading of data from the infocube).
Also , Please let me know how to proceed with this issue.
Kindly let me know for more information, if required.
Thanks in advance for your help.
-Shalabh

Hi ,
In continuation with searching the solution to the problem , I could manage to note a difference in the partition of the Fact table of the infocube.
Using SE14 -> Storage Parameters, I could find the partition done for the fact table as :
PARTITION BY: RANGE
COLUMN_LIST: KEY_ABACOPA
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I need to understand the details of these partitions .
Do they correspond to each requests in the infocube(which may not be possible as there are 13 requests in infocube and much more partitions).
Most importantly, since this partition is observed for this onfocube only and not for other infocubes, it is possible that it can be a reason for SLOW RETRIEVAL of data from this ionfocube( not sure since the partition is used to help in fast retreival of data from the infocubes).
Kindly help.
Thanks for your co-operation in advance.
-Shalabh

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Unable to print pages directly from internet explorer 9 script error 2126

HP photosmart wireless b109n-z
computer Packard Bell One Two L5861 64bit
I am unable after going to many forums where it seems to be quite a problem and trying different ways to try and rectify a error mesage
An error has occurred in the script on this page
Char 1
Error Unspecified erroCode 0
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tejo11,
Script errors like this can happen with IE and while uncommon are not unheard of. With the print and scan doctor coming back fine we can move to troubleshooting the browser where the error originates. If you would like try using a different browser as a temporary workaround and use this microsoft guide for troubleshooting the script error you are getting: http://goo.gl/k7aTU
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You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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== User Agent ==
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See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]

Is there a script to generate a TOC from bookmarks

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Hello Mitchell,
You can download these example scripts:
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information on it.
TIA.

Hi Rick,
Thanks. I figured a way around it by importing the entire
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project. Basically we have 4 manuals that share the same chapter.
It's a long chapter with alot of sections and I didn't want to have
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Script Errors in TOC from RoboHelp 9

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