SCSM 2012 - creating incident from email - description issue

Hello, I have SCSM 2012 RTM and I am trying to use out-of-the-box create incident from e-mail functionality.
It is working but I have issue with description field of created incident- it comes with the last part of the eml file.
Description field of Incident looks like :
-_000_47499D6C4A5DAE4EB0FF86A4F6184D7EFB0023D9ex2010mbx1podra_
Content-Dis; filename="winmail.dat"
Content-Transfer-Encoding: base64 .....
I can not use Exchange Connector because I can not install SP1 for SCSM 2012 - Service Manager databases are on SQL 2008 - which is not supported for SP1 for SCSM 2012.
Any help is welcome.
Best regards,
Dubravko

Thanks for your reply, but my Service manager databases are on consolidated SQL 2008 SP2 cluster.
SQL 2008 SP2 is not supported for SCSM 2012 R2. Because on that SQL 2008 SP2 cluster are also other bussiness databases which has some compatibility issues I can not do the upgrade to SQL 2008 R2.
Best regards,
Dubravko

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SCSM 2012 - creating incident fro email - description issue

Hello, I have SCSM 2012 RTM and I am trying to use out-of-the-box create incident from e-mail functionality.
It is working but I have issue with description field of created incident- it comes with the last part of the eml file.
Description field of Incident looks like :
-_000_47499D6C4A5DAE4EB0FF86A4F6184D7EFB0023D9ex2010mbx1podra_
Content-Dis; filename="winmail.dat"
Content-Transfer-Encoding: base64 .....
I can not use Exchange Connector because I can not install SP1 for SCSM 2012 - Service Manager databases are on SQL 2008 - which is not supported for SP1 for SCSM 2012.
Any help is welcome.
Best regards,
Dubravko

Thanks for your reply, but my Service manager databases are on consolidated SQL 2008 SP2 cluster.
SQL 2008 SP2 is not supported for SCSM 2012 R2. Because on that SQL 2008 SP2 cluster are also other bussiness databases which has some compatibility issues I can not do the upgrade to SQL 2008 R2.
Best regards,
Dubravko

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Hi,
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As stated in this thread for 2007. Has anyone had any luck with this type of report in 2012?
http://social.technet.microsoft.com/Forums/en-US/fecbe492-6d9d-4a8e-8d6d-ac12b3364b32/sccm-2007-create-report-from-recently-installed-software-on-clients?forum=configmgrreporting

As stated in this thread for 2007. Has anyone had any luck with this type of report in 2012?
http://social.technet.microsoft.com/Forums/en-US/fecbe492-6d9d-4a8e-8d6d-ac12b3364b32/sccm-2007-create-report-from-recently-installed-software-on-clients?forum=configmgrreporting
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Regards
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Metalsoft

ALTER PROCEDURE [dbo].[ServiceManager_Report_Incidents]
@Classification nvarchar(max) = '-1',@SupportGroup nvarchar(max) = '-1',@ID nvarchar(max) = null,@IncludeDeleted bit = 0,@LanguageCode nvarchar(max)= 'ENU'
AS
DECLARE @tableClassification TABLE (value nvarchar(256))
INSERT @tableClassification (value)
SELECT * FROM dbo.fn_CSVToTableInt(@Classification)
DECLARE @tableSupportGroup TABLE (value nvarchar(256))
INSERT @tableSupportGroup (value)
SELECT * FROM dbo.fn_CSVToTableInt(@SupportGroup)
DECLARE @tableID TABLE(value nvarchar(256))
INSERT @tableID (value)
Select * FROM dbo.fn_CSVToTableString(ISNULL(@ID, ''))
SELECT DISTINCT
I.Id,
I.Title,
Classification = ISNULL(ClassDS.DisplayName,ClassEnum.IncidentClassificationValue),
ClassEnum.IncidentClassificationId AS ClassificationId,
ClassEnum.ParentId,
Support = ISNULL(SupportDS.DisplayName,SupportEnum.IncidentTierQueuesValue),
SupportEnum.IncidentTierQueuesId AS SupportId,
Status = ISNULL(StatusDS.DisplayName, StatusEnum.IncidentStatusValue) ,
StatusEnum.IncidentStatusId AS StatusId,
AssignedTo.DisplayName AssignedToUserName,
AssignedTo.UserDimKey AssignedToUserId
FROM dbo.IncidentDimvw I
INNER JOIN dbo.WorkItemDimvw WI ON I.EntityDimKey = WI.EntityDimKey
LEFT OUTER JOIN dbo.WorkItemAboutConfigItemFactvw ON dbo.WorkItemAboutConfigItemFactvw.WorkItemDimKey = WI.WorkItemDimKey   AND (@IncludeDeleted = 1 OR dbo.WorkItemAboutConfigItemFactvw.DeletedDate IS NULL)
LEFT OUTER JOIN dbo.WorkItemAboutConfigItemFactvw CIFctForFilter ON CIFctForFilter.WorkItemDimKey = WI.WorkItemDimKey      AND (@IncludeDeleted = 1 OR CIFctForFilter.DeletedDate IS NULL)
LEFT OUTER JOIN dbo.IncidentClassificationvw AS ClassEnum ON I.Classification_IncidentClassificationId = ClassEnum.IncidentClassificationId
LEFT OUTER JOIN dbo.DisplayStringDimvw ClassDS ON ClassEnum.EnumTypeId=ClassDS.BaseManagedEntityId
AND ClassDS.LanguageCode = @LanguageCode
LEFT OUTER JOIN dbo.IncidentTierQueuesvw AS SupportEnum ON I.TierQueue_IncidentTierQueuesId = SupportEnum.IncidentTierQueuesId
LEFT OUTER JOIN dbo.DisplayStringDimvw SupportDS ON SupportEnum.EnumTypeId=SupportDS.BaseManagedEntityId                    AND ClassDS.LanguageCode =
@LanguageCode
LEFT OUTER JOIN dbo.IncidentStatusvw AS StatusEnum ON StatusEnum.IncidentStatusId = I.Status_IncidentStatusId
LEFT OUTER JOIN dbo.DisplayStringDimvw StatusDS ON StatusEnum.EnumTypeId=StatusDS.BaseManagedEntityId                      AND StatusDS.LanguageCode
= @LanguageCode
LEFT OUTER JOIN  dbo.WorkItemAssignedToUserFactvw ON dbo.WorkItemAssignedToUserFactvw.WorkItemDimKey = WI.WorkItemDimKey     AND (@IncludeDeleted = 1 OR dbo.WorkItemAssignedToUserFactvw.DeletedDate IS NULL)
LEFT OUTER JOIN dbo.UserDimvw AS AssignedTo ON dbo.WorkItemAssignedToUserFactvw.WorkItemAssignedToUser_UserDimKey = AssignedTo.UserDimKey
WHERE
((-1 IN (Select value from @tableClassification)) OR (I.Classification_IncidentClassificationId IN (Select value from @tableClassification)))
AND
((-1 IN (Select value from @tableSupportGroup)) OR (I.TierQueue_IncidentTierQueuesId IN (Select value from @tableSupportGroup)))
AND
((@ID IS NULL) OR (I.Id IN (Select value from @tableID)))
-- exec ServiceManager_Report_Incidents @Classification=N'281,415,9,135',@SupportGroup=N'72,-1,69,43',@ID=N'IR55145'

SCSM 2012 - creating incident from email - description issue

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