SCSM "How can you change a Incident to a Change Request?"

I was wanting to know if there is a Automated script that if a Tech has a Work Item that came in as a Incident but is really a Change Request how they can convert it ot upgrade it to a CR. Right now we are having to Close/Delete the IR and then re-create
it as a CR. Any help would be great
Mark Rose [email protected]

I do not know an quick introduction to orchestrator, but I can help with the powershell in orchestraor.
There is an example creating a new cr @ scsm.se (you Need smlets installed - maybe the authoring tool Approach there fits your needs)
Extend this example using incidents, something like
$irclass=Get-SCSMClass-NameSystem.WorkItem.Incident$
$ir=get-scsmobject 
-Filter'name
-eq IR63970'-Class$irclass
$Params = @{
ID="CR{0}"
Title="Recurring CR: "+ [datetime]::now
Description = $ir.Description
hth
Patrick Wahlmüller

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