Security suite 21.7.0.11 won't scan
Comcast Norton Security Suite version 21.7.0.11 won't scan
Sorry for the trouble. Which operating system do you use? What exactly happens when you try to scan? Does it give any error? Did you try to run LiveUpdate & restart the computer? If the problem persists after restart, try to run a scan with the free Norton Power Eraser tool first: http://www.norton.com/npe and check if the scan detects any threats. Then restart the computer again and run a scan with your Norton product.
Harry
Norton Support
Similar Messages
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Security Suite won't download, even McAfee can't fix it
I have been working with both Verizon and McAfee techs to get installation of my security suite installed after my computer was out of order for more than a 30 day period. Apparently McAfee is now handling the security suite. Verizon is able to remote access into my computer, but McAfee can't. I have spent more than 10 hours on the phone with techs and still no security suite. I spent 6 hours on calls with McAfee of and on just today alone. Tomorrow I will receive yet another call to attempt the fix........we'll see if it gets done.
Don't know if it is because it is a 64-bit. Verizon did not originally have security suite when I got the computer last year, but then they got it and it was installed. Now I have no security!!!!! Why can't they figure this out?Check your memory and servicepack in a nutshell. Make sure that you are not running any of the 3rd party software.
I had the same problem over the weekend and was extremely disgusted! My PC is old (ancient) and the McAfee tech, after deleting my 3rd party software which was spybot (he said it was interferring with the download) told me that I needed to upgrade my PC's servicepack to 3 AND to increase the gb to 512 which I was running at 500gb. I rarely use the machine since I have a laptop and my house is wireless. This has happened since FiOS was upgraded and I have had it for a year. No problems previously. I informed the tech, not kindly, that I would not increase memory or order the servicepack for this old PC. I made him restore the spybot that he deleted and told him I will cancel the service. Today, the activation started on my PC and downloaded without a problem. Spybot is still running in the background!!! -
What internet security suites does Firefox work with completely?
My Kaspersky internet website blocker and advisor won't work with the new Firefox update. This is why I am not updating. What security internet suites does Firefox work completely with. This is a constant problem with Kaspersky which is one of the higher rated security suites available. I don't like paying for security that Firefox disables.
Toolbars and other applications bundled with anti-virus are usually not helpful in any way. I stay away from all toolbars simply because they are useless and offer no real protection other than annoying me.
If you <s>ever</s> have Kaspersky or any other anti-virus installed, you will be protected. Every antivirus protects your whole system, not just a certain program. You will be fine.
As for Firefox and Kasperky's toolbar not existing peacefully, that's a problem on Kaspersky's side. They need to keep up-to-date with Mozilla's roll out schedule. (Firefox 37 will be rolled out in 3 days). Contact Kaspersky for an update on their toolbar. -
Internet security suites for Mac
With the various internet security suites on the market, I wonder which one would be a good one to purchase? I tend to be very leery of the reviews I read of these various security suites. Therefore any feedback would be most appreicated. Thanks Dave
1. This comment applies to malicious software ("malware") that's installed unwittingly by the victim of a network attack. It does not apply to software, such as keystroke loggers, that may be installed deliberately by an intruder who has hands-on access to the victim's computer. That threat is in a different category, and there's no easy way to defend against it. If you have reason to suspect that you're the target of such an attack, you need expert help.
OS X now implements three layers of built-in protection specifically against malware, not counting runtime protections such as execute disable, sandboxing, system library randomization, and address space layout randomization that may also guard against other kinds of exploits.
2. All versions of OS X since 10.6.7 have been able to detect known Mac malware in downloaded files, and to block insecure web plugins. This feature is transparent to the user, but internally Apple calls it "XProtect." The malware recognition database is automatically checked for updates once a day; however, you shouldn't rely on it, because the attackers are always at least a day ahead of the defenders.
The following caveats apply to XProtect:
It can be bypassed by some third-party networking software, such as BitTorrent clients and Java applets.
It only applies to software downloaded from the network. Software installed from a CD or other media is not checked.
3. Starting with OS X 10.7.5, there has been a second layer of built-in malware protection, designated "Gatekeeper" by Apple. By default, applications and Installer packages downloaded from the network will only run if they're digitally signed by a developer with a certificate issued by Apple. Software certified in this way hasn't necessarily been tested by Apple, but you can be reasonably sure that it hasn't been modified by anyone other than the developer. His identity is known to Apple, so he could be held legally responsible if he distributed malware. That may not mean much if the developer lives in a country with a weak legal system (see below.)
Gatekeeper doesn't depend on a database of known malware. It has, however, the same limitations as XProtect, and in addition the following:
It can easily be disabled or overridden by the user.
A malware attacker could get control of a code-signing certificate under false pretenses, or could simply ignore the consequences of distributing codesigned malware.
An App Store developer could find a way to bypass Apple's oversight, or the oversight could fail due to human error.
For the reasons given above, App Store products, and other applications recognized by Gatekeeper as signed, are safer than others, but they can't be considered absolutely safe. "Sandboxed" applications may prompt for access to private data, such as your contacts, or for access to the network. Think before granting that access. OS X security is based on user input. Never click through any request for authorization without thinking.
4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is presumably effective against known attacks, but maybe not against unknown attacks. It notifies you if it finds malware, but otherwise there's no user interface to MRT.
5. XProtect, Gatekeeper, and MRT reduce the risk of malware attack, but they're not absolute protection. The first and best line of defense is always your own intelligence. With the possible exception of Java exploits, all known malware circulating on the Internet that affects a fully-updated installation of OS X 10.6 or later takes the form of so-called "trojan horses," which can only have an effect if the victim is duped into running them. The threat therefore amounts to a battle of wits between you and the malware attacker. If you're smarter than he thinks you are, you'll win.
That means, in practice, that you never use software that comes from an untrustworthy source, or that does something inherently untrustworthy. How do you know what is trustworthy?
Any website that prompts you to install a “codec,” “plug-in,” "player," "extractor," or “certificate” that comes from that same site, or an unknown one, is untrustworthy.
A web operator who tells you that you have a “virus,” or that anything else is wrong with your computer, or that you have won a prize in a contest you never entered, is trying to commit a crime with you as the victim. (Some reputable websites did legitimately warn visitors who were infected with the "DNSChanger" malware. That exception to this rule no longer applies.)
Pirated copies or "cracks" of commercial software, no matter where they come from, are unsafe.
Software of any kind downloaded from a BitTorrent or from a Usenet binary newsgroup is unsafe.
Software that purports to help you do something that's illegal or that infringes copyright, such as saving streamed audio or video for reuse without permission, is unsafe. All YouTube "downloaders" are in this category, though not all are necessarily harmful.
Software with a corporate brand, such as Adobe Flash Player, must be downloaded directly from the developer’s website. If it comes from any other source, it's unsafe.
Even signed applications, no matter what the source, should not be trusted if they do something unexpected, such as asking for permission to access your contacts, your location, or the Internet for no obvious reason.
6. Java on the Web (not to be confused with JavaScript, to which it's not related, despite the similarity of the names) is a weak point in the security of any system. Java is, among other things, a platform for running complex applications in a web page, on the client. That was always a bad idea, and Java's developers have proven themselves incapable of implementing it without also creating a portal for malware to enter. Past Java exploits are the closest thing there has ever been to a Windows-style virus affecting OS X. Merely loading a page with malicious Java content could be harmful.
Fortunately, client-side Java on the Web is obsolete and mostly extinct. Only a few outmoded sites still use it. Try to hasten the process of extinction by avoiding those sites, if you have a choice. Forget about playing games or other non-essential uses of Java.
Java is not included in OS X 10.7 and later. Discrete Java installers are distributed by Apple and by Oracle (the developer of Java.) Don't use either one unless you need it. Most people don't. If Java is installed, disable it — not JavaScript — in your browsers.
Regardless of version, experience has shown that Java on the Web can't be trusted. If you must use a Java applet for a task on a specific site, enable Java only for that site in Safari. Never enable Java for a public website that carries third-party advertising. Use it only on well-known, login-protected, secure websites without ads. In Safari 6 or later, you'll see a lock icon in the address bar with the abbreviation "https" when visiting a secure site.
Follow the above guidelines, and you’ll be as safe from malware as you can practically be. The rest of this comment concerns what you should not do to protect yourself from malware.
7. Never install any commercial "anti-virus" or "Internet security" products for the Mac, as they all do more harm than good, if they do any good at all. Any database of known threats is always going to be out of date. Most of the danger is from unknown threats. If you need to be able to detect Windows malware in your files, use the free software ClamXav— nothing else.
Why shouldn't you use commercial "anti-virus" products?
Their design is predicated on the nonexistent threat that malware may be injected at any time, anywhere in the file system. Malware is downloaded from the network; it doesn't materialize from nowhere.
In order to meet that nonexistent threat, the software modifies or duplicates low-level functions of the operating system, which is a waste of resources and a common cause of instability, bugs, and poor performance.
By modifying the operating system, the software itself may create weaknesses that could be exploited by malware attackers.
8. ClamXav doesn't have these drawbacks. That doesn't mean it's entirely safe. It may report email messages that have "phishing" links in the body, or Windows malware in attachments, as infected files, and offer to delete or move them. Doing so will corrupt the Mail database. The messages should be deleted from within the Mail application.
ClamXav is not needed, and should not be relied upon, for protection against OS X malware. It's useful only for detecting Windows malware. Windows malware can't harm you directly (unless, of course, you use Windows.) Just don't pass it on to anyone else.
A Windows malware attachment in email is usually easy to recognize. The file name will often be targeted at people who aren't very bright; for example:
♥♥♥♥♥♥♥♥♥♥♥♥♥♥!!!!!!!H0TBABEZ4U!!!!!!!.AVI♥♥♥♥♥♥♥♥♥♥♥♥♥♥.exe
ClamXav may be able to tell you which particular virus or trojan it is, but do you care? In practice, there's seldom a reason to use ClamXav unless a network administrator requires you to run an anti-virus application.
9. The greatest harm done by security software, in my opinion, is in its effect on human behavior. It does little or nothing to protect people from emerging "zero-day" threats, but if they get a false sense of security from it, they may feel free to do things that expose them to higher risk. Nothing can lessen the need for safe computing practices.
10. It seems to be a common belief that the built-in Application Firewall acts as a barrier to infection, or prevents malware from functioning. It does neither. It blocks inbound connections to certain network services you're running, such as file sharing. It's disabled by default and you should leave it that way if you're behind a router on a private home or office network. Activate it only when you're on an untrusted network, for instance a public Wi-Fi hotspot, where you don't want to provide services. Disable any services you don't use in the Sharing preference pane. All are disabled by default. -
Flash Player 11.7.700.224 and Total Defense Internet Security Suite
I'm using flash player 11.7.700.224. I've uninstalled it (there were no old versions) and reinstalled it many times. Movies won't load in YouTube unless I put https in front of the address. I've done everything Adobe suggests doing with caches, etc. Also, Internet Explorer 10 keeps crashing when I try to use it. I've read in one place that the problem is with Total Defense Internet Security Suite (version 7). Anyone have any suggestions?
When I did what you suggested, the videos start to load -- I see about 3 seconds or so and then I get a
"video player error" message on a black screen. I tried 5 different videos with the same result; some played a few seconds longer than the others. I also upgraded to Firefox 22, but that seemed to have no effect on anything with this. -
Have older Dell Dimension 32/bit with Win XP Prof 2002. I have installed CA security suite from my ISP, which is a huge program and uses 100% of CPU on start-up & shut down, slowing everthing to a snails pace. I have removed evrything I don't need using 30 day free Revo Unistaller Pro, but when I try to access CA's Firewall to add programs to the exception rule, it will open, then freezes along with Firefox tabs and anything else. Can't even shut down from start menu. I want to get rid of CA(although it is a good program, it's too big), and go back to using my Win Firewall(or another better free firewall that's good for more than 30 days trial) and some other free internet security program that is easy, runs in the background and doesn't take all my resources and isn't just a 30 day free trial till you buy the program. I am also trying to install a wireless adapter so I can drop my ISP and use the free city/county signal as no work for 20 months!
== This happened ==
A few times a week
== Trying to access CA security Suite FirewallI am the original poster, and I got rid of CA Security Suite & and loaded the Avast! which has some great features even on the freeware. No more crashes or freezing & yes I think there is a problem with CA & Firefox, but am not sure what it is. CA was a big time hog. I also got rid of my ISP and installed a Intellinet Wireless G PCI Card & now am completely wireless on my PC. Faster by far than what I was paying $50/month for & I use my Windows Firewall.
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Is there a way to reinstall the Internet Security Suite?
I've had to install a completely new hard drive into my computer, so naturally I don't have the security suite on it. I've had the suite installed on my old hard drive, which I lost to a power surge, and even then I had lost the suite before. However, I was able to reinstall it by myself on the old hard drive once, but now I can't do it that way with my new hard drive. Do I have to call Verizon to send someone to reinstall it for me?
I ordered the Internet Security Suite when I got FiOS last year, so I've already had it. I just need to get it on this hard drive without having to pay for it again.
Any help?
P.S. I'm not exactly sure how I was able to reinstall it that time before, so don't ask. Thank you in advance.Grace_bestowed,
No you don't need anyone to come out. Go to www.verizon.net then click on My account. From there you will click the manage my broadband Essentials and that's right where it will be to allow you to install it. -
On the General tab for device status it says: "This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)" The only option available when I click
on properties of both devices is Start. When I click on Start for Antilog32, this message shows: "The system encountered the following error when it attempted to start the service: The system cannot find the file specified." For AODDriver4.1, the
message when you click Start on Driver tab is: "The system encountered the following error when it attempted to start the service: The system cannot find the path specified." I do not know how to proceed or
how to fix this, or where to find a solution. Please help!Hello pds48478480,
Do you mean you got the error code 24 in Norton Security Suite Diagnostic Report?
Please share us a screenshot for better analyzation.
Please take a look at the following thread about the AODDriver4.3.
http://answers.microsoft.com/en-us/windows/forum/windows8_1-performance/the-aoddriver43-service-failed-to-start-due-to-the/cb6b7f03-922b-4b82-972f-e92ef9919964
AODDriver 4.3 is used by AMD OverDrive which tune parameters to help system stability, optimize performance, and control cooling/acoustic characteristics.
With the issue description it seems the driver and the service is either stopped or not working correctly.
Refer to the link below and install the latest version of AMD OverDrive.
http://www.amd.com/en-us/markets/game/downloads/overdrive
Please note: Since the website is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
Best regards,
Fangzhou CHEN
Fangzhou CHEN
TechNet Community Support -
Internet Security Suite does not work with Vista 64 bit
After attempting to use the Chat Help, twice, and spending hours in queue before getting kicked off, I finally called Support to find out why my new Vista computer was not running the Internet Security Suite that I downloaded. Yes, I found the link to "download to a second computer" and went thru all the steps. Got lots of positive feedback: little bars were filling in letting me know I was 40%, 72%, 100% done, etc.. Was given a window allowing me to Run or Don't Run the software. It all seemed to go very well. However, when the "download and installation" was complete, there was no new software running anywhere on my computer. Couldn't find it in the Control Panel, the Start menu, or the system tray. Called Support and spent at least 30 minutes on the phone with a "technician" (and I use that term VERY loosely) who had to have major assistance from a co-worker before he could even start screen-sharing with me and, during the course of our time together, made the following brilliant remarks:
Upon seeing my desktop wallpaper (which is a lovely photo of some cliffs and a lake - and it came with Vista), he wanted to know what the picture was. Not where it was taken, but just what it was. His exact comment was "Does your screen always look like that?". I had to dig deeper to determine if he was asking about a particular icon or some other computer related concern that he saw (he was "technical support", after all), but he was just asking about the stupid photo.
He couldn't find the Control Panel in the Start Menu until after trying several times, and then he couldn't navigate to the Programs area very well (I had to give verbal hints as to where it was), and his brilliant comment then was "I really need to go to my mom's house and get on her new laptop and try out Vista." Can you believe that Verizon has technical support folks who have never used Vista? It's not like Vista just came on the market yesterday!!
So, when he finally decided that he was not going to be able to help me, he didn't offer me any other recourse. He just stated over and over that he was not sure how to solve this issue. Oh, and this was after I re-downloaded ISS (again, "successfully"). I had to ask if there was someone else there who could possibly help me. He offered to put me on hold (for the 2nd or 3rd time at this point) to check around. When he returned to the phone, it was obvious that someone else was operating the mouse in the screen sharing mode because the operator moved confidentially around the screen and went immediately to system properties and saw that I am running Windows 64 bit. The other operator then told my guy to tell me that ISS only works with Windows 32 bit. Their final resolution was that I should call billing on Monday and end my subscription. I think that may be the only good advice I was given that day.
So, am probably going to renew my trial version of Norton on this new computer and remove ISS from the laptop and put Norton on there as well. Apparently, they are up to date with this fancy new technology. At least they probably know about sophisticated and highly technical stuff like desktop wallpaper.I have been trying to get somewhere with this Internet Security Suite...and now have come to the conclusion this is not going to work. Now running Vista 64 bit, and have gotten nothing but the run around to try to complete the downloading of the program. I've contacted Verizon Tech Support...then tell me that this works with the 64 bit but I need to contact Windows as there is a glitch and they give you the steps to get thru it. Windows advises me to contact Verizon again as there are no problems with the OS. Also have contacted Radialpoint and once again nothing...Obviously the Secuirty is not compatible with Vista 64 bit yet, which I just can't believe like you said...it's not like it was just yesterday this OS came out. My frusteration comes from nobody steps up to take any responsibility as to what the problem is. If it is not compatible yet then say so and not waste my whole weekend trying to get a straight answer. I have other computers that I am currently using the service on and do like the program, but as for my Vista 64 bit looks like I may go to Macafee for protection. It just amazes me as big as Verizon is and as popular this Vista has become they are not on the ball in keeping up with technology.
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Windows Security Suite does not recognize Verizon Internet Security Suite
Windows Secuity Suite does not recognize that the Verizon Internet Security suite on one of my PC's is running and keeps popping up aWindows Security Alert. The Firewall is enabled within Verizon Internet Security suite.
My other PC's don't have this issue.
All PC's are running Windows Vista Home Premium.
Any ideas?
Cheers,
Markwell that error message is saying that Windows security center no longer supports the way that the VISS is reporting. Which means that even though VISS is working and it is even reporting its status to WSC. WSC doesnt recognize it anymore. Likely one of the windows updates made the change. I can see the fight comming now. Verizon is going to say. Its working and if the other program doesnt support it, too bad. And windows is going to say the same thing in reverse. My guess would be that it will probably stay that way unless Verizon or Microsoft get enough complaints to make a change in the recognition system.
But the good news is that VISS is running and protecting you. The WSC just doesnt "speak the same language" anymore and cant understand the message from VISS saying "I'm up and running"
====================================================================================
Error exists between keyboard and chair. -
Verizon Internet Security Suite - says subscription ended but account is active
After several attempts with Verizon reps to get our online backup increased from 50gb to 150gb, Verizon finally figured it out and now we have more backup memory. However, in the process of doing that, Verizon went and terminated our internet security suite. After chatting with a rep to get VISS turned back on, our account on My Verizon shows that it is active again; however, the VISS on our PC still indicated that our subscription has ended. In an attempt to fix the problem, we first removed the existing VISS from the PC then reinstalled it....but after reinstall, VISS is still saying the subscription has ended, and we need to renew our subscription. I'm at the end of my rope in dealing with Verizon on this and thought I'd try the forums to see if I can get an answer. Any ideas on how to get VISS to get working again? I'm worried about the PC being exposed since VISS is not active...
Hi jsal23
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal. -
Is Mac's firewall sufficient or is will an additional firewall help? What security suite do you recomend for MacBook Air with Maverick?
Third party security software is better at causing problems then it is at solving them.
I recommend against them.
If you felt it is necessary then configure the firwall software included with OS X.
Allan -
Will my Norton security suite and Norton toolbar work with the new Firefox?
A previous version of Firefox eliminated my Norton toolbar and I had to reload an older version of Firefox to get it back. I have been reluctant to upgrade to newer versions of Firefox because of this issue. Are you now compatible with Norton?
It depends on which version on Norton you have: I have '''Norton Security Suite '''(not to be confused with '''Norton 360'''). Norton Security Suite is provided free to Comcast customers. [http://community.norton.com/t5/Norton-360/Which-is-better-Comcast-free-Security-Suite-or-360/td-p/320970 The updates to Norton Security Suite seem to be a bit behind Norton 360]. Currently Norton states their Norton 360 product can be updated using [https://support.norton.com/sp/en/us/home/current/solutions/kb20100720113635EN_EndUserProfile_en_us?q=Firefox+22 Live Update ] so the toolbar will work in Firefox 22, but this does not seem to fix the toolbar issue with Norton Security Suite. This is a highly frustrating issue that causes me not to want to update Firefox.
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'System Security' Malware help, please! Installed Verizon security suite, now it's back again.
We received the System Security malware on our computer. We thought we removed it completely because initially the malware prevented the Verizon security suite from running.
After we deleted the virus and the program attached, we were able to install the Verizon Internet Security suite. Lo and behold, two hours later (after a successful complete scan) the malware was back with NO warning from Verizon Security Suite.
Can someone please tell me how to remove this malicious program and also why the security suite gave no warning before it re-attached itself to our computer?
Any help is greatly appreciated, as our laptop is heavily used and we do not have the money or the time to have it completely wiped clean.
Thank you!!its really dependant on what type of malware is installed.
if u can get the exact name of it ... it should be something like name.malware .. something like that
do a google for "remove name.malware " or whatever the name of it is, and chances are the first 3 responses will be how to remove it
keep in mind that ABSOLUTELY NO VIRUS PROTECTION ON EARTH EVER , can protect you from every single virus/malware ... things change too fast for everythign to keep up 100% of the time
... and by the way, i like turtles -
Have 2 Win 8 machines, running Firefox 25 and one lap top with Win 7. All three are using Mcafee Security Suite ver 12.8 with Anti Virus 16.8. The subscription runs out in February 2014. I would like to make a change and am concerned about compatibility issues using Firefox ver 25. Are there any compatibility issues with Bitdefender Windows 8 Security? Are there any compatibility issues with Kaspersky Internet Security 2013 or Pure 3.0 Total Security? If I do make a change on the Security Suites, I will be using the same version on the Win 8 and the Win 7 machines. All three will be using Firefox 25. Any suggestions would be greatly appreciated.
Firefox doesn't have any known compatibility issues with any of the major anti-virus suites, but honestly you are wasting your money if you pay for them. Uninstall them and use Window 8's built in Windows Defender. Update your Windows 8 machines to Windows 8.1, and make sure your win 7 machine is up to date, and always keep everything on your machines (Firefox, plugins, etc.) all up to date. That will keep you secure as possible.
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