Self user registration request fails during Approval.

Question

Hi,
My case is explained below.
I have created a new user using "New User Registration" in the sign in page.
Now the user is created in OID.
I logged into identity manager using "xelsysadm" user.
I clicked "Track Requests" and search, I could see the new request with status "Pending request approval"
I clicked on "Pending Approvals", selected the request and click on "Approve"
I get a success message. However the user is not getting created in OIM.
Here the user is getting deleted from OID also.
I could not find any forum page discussing this issue. Anyone good in 11gr2 kindly help.
I get the following error in the logs.
[2013-01-31T16:51:17.884+05:30] [oim_server1] [WARNING] [] [oracle.iam.request.impl] [tid: [ACTIVE].ExecuteThread: '14' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: weblogic] [ecid: e171ff3c1743d36a:75a03544:13c9008be1d:-8000-0000000000000642,1:27414:13] [WEBSERVICE_PORT.name: CallbackServicePort] [APP: oim#11.1.2.0.0] [J2EE_MODULE.name: workflowservice] [WEBSERVICE.name: CallbackService] [J2EE_APP.name: oim_11.1.2.0.0] Exception :[[
oracle.iam.request.exception.RequestServiceException: An error occurred while completing approval process instance 8d7d6216-fcbe-48b1-90a5-dce34b3b8492. The corresponding error message is Index: 0, Size: 0.
     at oracle.iam.request.impl.ApprovalManager.approvalInstanceComplete(ApprovalManager.java:255)
     at oracle.iam.request.impl.ApprovalPolicyServiceImpl.updateApprovalResult(ApprovalPolicyServiceImpl.java:52)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:597)
     at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
     at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
     at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
     at oracle.iam.platform.utils.DMSMethodInterceptor.invoke(DMSMethodInterceptor.java:25)
     at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
     at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
     at $Proxy811.updateApprovalResult(Unknown Source)
     at oracle.iam.request.api.ApprovalPolicyServiceEJB.updateApprovalResultx(Unknown Source)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

Answer 1

Okay, here are the detailed steps to update it.
Click on track requests and search or your request
Click on your request number then it will open request details form.
This form will have two tabs request details and approval details.
Click on approval details tab.
Click on row#1.
As soon as you click on row #1, it will show you a history down to that row # 1 details. Here you will see sequestnce #, stage1, participant name, participant action etc.
Click on participant name for ex. xelsysadm.
As soon as you click on xelsysadm, view snapshot button will be enabled.
Click on view snapshot button.
Now, it will will show you a detailed request details form which will have two tabs request details and approval details.
Click on request details tab. Here you can update organization name. and you will see update button as well. Click on update button after updating org name.
Now, go to pending approvals and approve your request.