Send Notification when First Response Date is set

I am looking for a way to replace a SCSM workflow with an Orchestrator runbook. We want an email sent to the Affected User when the First Response date is set by either the Primary Owner or the Assigned TO User. I am not able to figure out a good way
to present / compare the data..
Thoughts?
Cheers!

A runbook has to recognize that a user who sets the first response date is exactly a primary owner or assigned analyst. But there's no field like 'First Response Date is set By'. But you can create one by yourself and the easiest way to
populate it is using a custom console task. You could create the task with PowerShell, for instance. Take a look
here.
Cheers,
Marat
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What is the cost to have email notification feature? I would like email notification when someone response to my form with attachments;so I can download them asap.

What is the cost to have email notification feature? I would like email notification when someone response to my form with attachments;so I can download them asap.

Email notifications and email receipts are available with any of our payed plans.
Andrew

Send notification on pre-defined date

Hi All,
I have a simple requirement which seems a bit difficult to achieve in CRM On Demand. I need the system to send out a notification on a (predefined) date with the warning that a contract is to expire soon. However when the contract is extended in the mean time there is no need to send out the notification anymore. Instead in case the contract is extended a notification should be set at the new date. Anyone knows how to achieve this?
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Thanks in advance for your help.
Regards, Tim

Make the predefined date field a required field. Let's call it Defined_Date
Workflow 1
Record Type: Contract
Event: When new record saved
Condition: ([<IndexedBoolean0>] IS NULL OR [<IndexedBoolean0>] = "N")
Note: IndexedBoolean0 is the field named Indexed Checkbox in the list of fields
Workflow 1 - Actions
1. Action = Wait
Date Time Expression = [<Defined_Date>]
Reevaluate Rule Conditions After Wait = Y
Workflow 2
Record Type: Contract
Event: When new record saved
Condition: ToChar([<Defined_Date>], "MM/DD/YYYY") = ToChar(Today(), "MM/DD/YYYY") AND ([<IndexedBoolean0>] IS NULL OR [<IndexedBoolean0>] = "N")
Workflow 2 - Actions
1. Action = Wait
Period: 0 Minutes
Reevaluate Rule Conditions After Wait = N
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Field Name = Indexed Checkbox
Value = "Y"
Overwrite Existing Values = Y
3. Action = Email
Configure the email action as needed
Workflow 3
Record Type: Contract
Event: When modified record saved
Condition: ToChar([<Defined_Date>], "MM/DD/YYYY") = ToChar(Today(), "MM/DD/YYYY") AND ([<IndexedBoolean0>] IS NULL OR [<IndexedBoolean0>] = "N")
Workflow 3 - Actions
1. Action = Wait
Date Time Expression = [<Defined_Date>]
Reevaluate Rule Conditions After Wait = Y
2. Action = Field Update After Wait
Field Name = Indexed Checkbox
Value = "Y"
Overwrite Existing Values = Y
3. Action = Email
Configure the email action (exactly the same as previous email action)

Send email when first record updated problem

Hi guys i have problem
this code send email based on timer every 5 minutes
it working ok but my problem i need to determine first rcord updated not inserted
and send email this is starting work
this is my code
---timer1_Tick---
Sales.SalesClass SalesClass1 = new Sales.SalesClass();
DataTable dt = SalesClass1.ShowSalesData("Data Source=192.168.1.5;Initial Catalog=Altawi-last06-01-2015;User ID=admin;Password=123");
dataGridView1.DataSource = dt;
dataGridView1.Refresh();
namespace Sales
class SalesClass
public DataTable ShowSalesData(string ConnectionString)
SqlConnection con = new SqlConnection(ConnectionString);
SqlCommand cmd = new SqlCommand();
cmd.Connection = con;
cmd.CommandType = CommandType.Text;
cmd.CommandText = "showsales1";
SqlDataAdapter da = new SqlDataAdapter();
da.SelectCommand = cmd;
DataSet ds = new DataSet();
da.Fill(ds);
DataTable dt = ds.Tables[0];
return dt;
SELECT     ROW_NUMBER() OVER (ORDER BY dbo.[Jeddah-Live$Sales Header].No_) AS [م], dbo.[Jeddah-Live$Sales Line].[Document No_] AS 'رقم الطلب',
dbo.[Jeddah-Live$Sales Header].[Bill-to Name] AS 'العميل', dbo.[Jeddah-Live$Sales Line].Area AS 'نوع الصبه', dbo.[Jeddah-Live$Sales Line].Description AS 'البيان',
dbo.[Jeddah-Live$Sales Header].[Pump No_] AS 'المضخه', CAST(ROUND(dbo.[Jeddah-Live$Sales Line].Quantity, 0, 1) AS int) AS 'المطلوب',
CAST(ROUND(dbo.[Jeddah-Live$Sales Line].[Quantity Shipped], 0, 1) AS int) AS 'المصبوب', CAST(ROUND(dbo.[Jeddah-Live$Sales Line].[Outstanding Quantity], 0,
1) AS int) AS 'المتبقى '
FROM         dbo.[Jeddah-Live$Sales Header] INNER JOIN
                      dbo.[Jeddah-Live$Sales Line] ON dbo.[Jeddah-Live$Sales Header].No_ = dbo.[Jeddah-Live$Sales Line].[Document No_] AND
                      dbo.[Jeddah-Live$Sales Header].[Sell-to Customer No_] = dbo.[Jeddah-Live$Sales Line].[Sell-to Customer No_]
The code above not have any problem and working
When first record updated send email
Example to show
orderno   quantity shipped quantity
12            20               0
13            30               0
14            25               0
15           22                0
suppose order no 14 shipped quantity updated be 10 (meaning 0 be 10
then send email with starting work
after this any updated to any record not send
no problem i dont need any send email code but how to get record updated first

Hi guys i have problem
this code send email based on timer every 5 minutes
it working ok but my problem i need to determine first rcord updated not inserted
and send email this is starting work
this is my code
---timer1_Tick---
Sales.SalesClass SalesClass1 = new Sales.SalesClass();
DataTable dt = SalesClass1.ShowSalesData("Data Source=192.168.1.5;Initial Catalog=Altawi-last06-01-2015;User ID=admin;Password=123");
dataGridView1.DataSource = dt;
dataGridView1.Refresh();
namespace Sales
class SalesClass
public DataTable ShowSalesData(string ConnectionString)
SqlConnection con = new SqlConnection(ConnectionString);
SqlCommand cmd = new SqlCommand();
cmd.Connection = con;
cmd.CommandType = CommandType.Text;
cmd.CommandText = "showsales1";
SqlDataAdapter da = new SqlDataAdapter();
da.SelectCommand = cmd;
DataSet ds = new DataSet();
da.Fill(ds);
DataTable dt = ds.Tables[0];
return dt;
SELECT     ROW_NUMBER() OVER (ORDER BY dbo.[Jeddah-Live$Sales Header].No_) AS [?], dbo.[Jeddah-Live$Sales Line].[Document No_] AS '??? ?????',
dbo.[Jeddah-Live$Sales Header].[Bill-to Name] AS '??????', dbo.[Jeddah-Live$Sales Line].Area AS '??? ?????', dbo.[Jeddah-Live$Sales Line].Description AS '??????',
dbo.[Jeddah-Live$Sales Header].[Pump No_] AS '??????', CAST(ROUND(dbo.[Jeddah-Live$Sales Line].Quantity, 0, 1) AS int) AS '???????',
CAST(ROUND(dbo.[Jeddah-Live$Sales Line].[Quantity Shipped], 0, 1) AS int) AS '???????', CAST(ROUND(dbo.[Jeddah-Live$Sales Line].[Outstanding Quantity], 0,
1) AS int) AS '??????? '
FROM         dbo.[Jeddah-Live$Sales Header] INNER JOIN
                      dbo.[Jeddah-Live$Sales Line] ON dbo.[Jeddah-Live$Sales Header].No_ = dbo.[Jeddah-Live$Sales Line].[Document No_] AND
                      dbo.[Jeddah-Live$Sales Header].[Sell-to Customer No_] = dbo.[Jeddah-Live$Sales Line].[Sell-to Customer No_]
The code above not have any problem and working
When first record updated send email
Example to show
orderno   quantity shipped quantity
12            20               0
13            30               0
14            25               0
15           22                0
suppose order no 14 shipped quantity updated be 10 (meaning 0 be 10
then send email with starting work
after this any updated to any record not send
no problem i dont need any send email code but how to get record updated first

Cannot send SMS when voice and data enabled on 4G

Iphone 6 on AT&T. When I enable Voice and Data for LTE, I cannot send or receive SMS messages. If I turn off LTE or just enable data over LTE, SMS works.
I have reset the network setting, disabled iMessages and re-enabled, removed SIM car and replaced it, and restarted the phone. I have not restored the phone from scratch though and would like to avoid that.
iMessages works fine.
Any help?

DavidsMacbook wrote:
Iphone 6 on AT&T. When I enable Voice and Data for LTE, I cannot send or receive SMS messages. If I turn off LTE or just enable data over LTE, SMS works.
I have reset the network setting, disabled iMessages and re-enabled, removed SIM car and replaced it, and restarted the phone. I have not restored the phone from scratch though and would like to avoid that.
SMS is a carrier feature so, th first thing I would do is contact AT&T. There are a number of other threads in the forum about people have issues with AT&T and Voice over LTE, notably Caller ID.

It is possible that Ironport will send notification when license is expired

We have a problem that no one will remember when the licensing will expired, can ironport send email to notify user when the license is almost expired. If not is there any other alternative way like using third party softwar?

This capability is already there.
Make sure you set the mail relay under Network>Internal SMTP Relay
Add an Alert recipient under System Administration > Alerts, and make sure they're set up for at least Warnings (I get them all, and its not overly chatty)
You'll get one at 30 days, one at 15 days, and one when they expire. See the below...
Also if you turn on AutoSupport (in System Administration > Alerts > Edit Settings) and have it sent to an "Alert Recipient", it will send you an email with an XML data stream that has the expiration dates in it. See the below, specifically the "features" section
All of this is covered in the Online Help. Search for Autosupport.
Warning ironports.place.local: Your "McAfee" evaluation key will expire in under 15 day(s)....
IronPort S160 Alert
sent: Thursday, March 17, 2011 7:35 PM
To: *Network Engineers;
The Warning message is:
Your "McAfee" evaluation key will expire in under 15 day(s). Please contact your authorized IronPort sales representative.
Product: IronPort S160 Web Security Appliance
Model: S160
Version: 7.1.0-307
Serial Number: xxxxxxxxxxxxxxxxx-xxxxxxx
Timestamp: 17 Mar 2011 19:35:55 -0500
To learn more about alerts, please visit our Knowledge Base. In many
cases, you can find further information about this specific alert. Please
click the Knowledge Base link after logging into our Support Portal at:
https://supportportal.ironport.com/irppcnctr/srvcd?u=http://secure-support.soma.ironport.com/products/&sid=900002
If you desire further information, please contact your support provider.
To open a support request for this issue, access the IronPort S160
and issue the "supportrequest" command. The command sends an email with
diagnostic information directly to your IronPort support provider to
facilitate a rapid diagnosis of the problem.
Thank you.
4d 11h 44m 44s
   Wed Jul 27 12:16:31 2011 CDT (4d 11h 44m 49s)
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How to send notification when too many users connected

Hi all !
I need to send a notification from my web container when there are over 100 users connected, does anybody know how to do it without using vendor's Api but just JEE Api ?
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mark1970__mtb wrote:
Hello,
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Service Desk Escaltions First Response Escalate to line manager

Hi Experts
We have successfully implemented Service Desk in Solution Manger. We just have a few problems with regards to escalations.
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Thanks PP for some insights.
Maybe you can help in one more area,
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Notifications to a responsibility or role?

Hello,
We are in a multi-org environment. I have set the HZ User Creation Workflow Administrator role item attribute as SYSADMIN. I would like to send notifications to a responsibility which in turn will send an email to the users of the responsibility. What is the best way to approach this?
1. Create a new application responsibility/role (via the application) that is not multi-org assigned and assign the users to it.
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BA

Hi,
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WorkflowFAQ.com - the ONLY independent resource for Oracle Workflow development
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About callable object-send notification

Hi expertise,
when i create a callable object-send notification,when i test it,an exception occurs:
java.lang.NoClassDefFoundError: javax/activation/DataHandler
    at com.sap.caf.eu.gp.model.fnd.mail.MailFactory.createBodyPart(MailFactory.java:468)
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Hi Jorgen,
This behavior is completely normal. It can seem awkward but what you described is somehow logical.
Let's say you have three actions, the second one is the email notification. When completing the first action, the second action is triggered. As it is a background callable object, it is put into the queue and wait for processing. As the refresh of the screen is faster than the processing of the callable object, the next action (the third) is not yet active/ready to be processed.
When the email is sent (i.e. the background callable object executed), a callback takes place and the next activity is triggered. Then, the 3 action is active and can be shown.
Due to technical restriction of Web Dynpro, it is not possible to refresh the screen when the action is ready to be processed. The user has to refresh it explictly.
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Hope this helps.
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IPhone mail app not sending notifications

I use the mail app for iphone to check my college email,
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If Mail is in the notification center and the badge icon is on, alert is on, and ect... Try to reset your device holding home and sleep/wake button; Wait til the Apple logo appears and then let go of the buttons and wait for reboot. Has nothing to do with what type of email account you are using.

Notification when task approaching SLA

Hi,
I would like to understand if there is way to configure an OSM manual task to send notification when the task is approaching the expected task duration.
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I have try to check document and seems like we can specify our own rule for sending notification, please not sure how this could be done.
Thank you,

Hi Kate, I don't think you can create a jeopardy event that will be launched at expected duration minus some fixed interval.
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Trying to do a password update but it asks me for a four digit pass code. Does anyone know if that would have been a significant date or set of letters or numbers I was prompt for in the past when I first bought my phone? Thanks.

Trying to do a password update but it asks me for a four digit pass code. Does anyone know if that would have been a significant date or set of letters or numbers I was prompt for in the past when I first bought my phone? Thanks.

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Disabled subscription sends notifications, relative date not working properly

Hi
I have two problems regarding subscriptions:
1.When I disable a subscription, should I receive any further notifications? I am receiving notifications despite disabling the subscription.
(I have cloned the template and deleted the original template, then sending email notification will be stopped, but as soon as assigning new template to subscription, sending emails starts, whether subscription is enabled or not)
2. The criteria for subscription is as follows:
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YSobhdel

The actual criteria was Created Date greater than or equal to [now-7d]
What I am trying to accomplish is that whenever an open incident (i.e., not resolved or closed incident) is active more than 7 days, assigned to user will be notified.
My Question is , why is it happening in the first place, this criteria is nearly impossible to catch (equal to [now-7d]), yet it is sending notifications from the first day. I have testes the notification with
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About delay, I am 100% sure that this is not performance problem, since this workflow is set to periodically check criteria and is run once a day. I have waited for the setting to apply for about two days and this is far beyond any delay! (for two consecutive
days, I have received this notification).
YSobhdel

Send Notification when First Response Date is set

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