Sending mail from Ouloook (does not arrived to internal users)

I have on machine that does not have GW client, but has only Outlook
It is only used for SMTP sending mails via GWIA
It works fine to external sources, but to internal ones it only works for
some users, for majority it does not work
It probably it is something with access control (can not understand how &
why)
Can see in the log that the mail being send, but it never arrives in
internal user (same domain) mailbox
No error visible
Seb

Well done! It was in fact 100% right
My stupid user blocklisted our domain!
Seb
"Massimo Rosen" <[email protected]> wrote in message
news:JCfgq.5080$[email protected]..
> On 27.09.2011 10:11, Sebastian Cerazy wrote:
>> I have on machine that does not have GW client, but has only Outlook
>>
>> It is only used for SMTP sending mails via GWIA
>>
>> It works fine to external sources, but to internal ones it only works for
>> some users, for majority it does not work
>>
>> It probably it is something with access control (can not understand how&
>> why)
>>
>> Can see in the log that the mail being send, but it never arrives in
>> internal user (same domain) mailbox
>>
>> No error visible
>
> 99,5% the receiving users junk- or blocklist.
>
> CU,
> --
> Massimo Rosen
> Novell Knowledge Partner
> No emails please!
> http://www.cfc-it.de

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subject_in IN VARCHAR2,
text_in IN VARCHAR2,
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refere the note 455140.
FM :-
docdata-obj_descr = <Subject>.
Append l_txt to objtxt.
CALL FUNCTION 'SO_NEW_DOCUMENT_SEND_API1'
    EXPORTING
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   x_error                          = 6
   enqueue_error                    = 7
   OTHERS                           = 8.
Revert back if u need more information.
regards,
mahantesh

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Screen Shot: http://cid-31ba948d0da4d57e.skydrive.live.com/self.aspx/.Public/Error%20-%20Not%20Able%20to%20Send%20Mail%20from%20OWA%202010.docx
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Role: Mailbox Server.
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Workstation Name: WIN7.blazex.com
Role: Workstation
Error Description: I have installed everything correctly but when I tried to open the OWA and trying to send mail from OWA. The mails do not deliver and mails become saved in Drafts folder. I tried to re-send messaged from Draft also but not able to send.
Screen Shot (Same As Above): http://cid-31ba948d0da4d57e.skydrive.live.com/self.aspx/.Public/Error%20-%20Not%20Able%20to%20Send%20Mail%20from%20OWA%202010.docx
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Thanks and Regards
Shambhu

Hi Subhash,
I have done the troubleshooting but I didn't find any problem at server side. I will send you mail also with all EXBPA report and as well DC, HC and Mailbox servers' Application Log and System Log.
Below are the questions's answers which was asked by you:
1.     Please check whether you can send email via Outlook.
I am not able to open the MS Outlook. Please check all details in this thread : http://social.technet.microsoft.com/Forums/en-US/exchange2010/thread/c491c5c7-7d6f-48ff-97fa-6bf83d94e53c
2.     Please run EXBPA to have a health scan.
I have run the EXBPA and didn't see any critical Problem. I have took the screen shot and report. Please have a look in below screen shot link:
a. http://cid-31ba948d0da4d57e.skydrive.live.com/self.aspx/.Public/EXBPA.docx                                                                            - Final Report
b. http://cid-31ba948d0da4d57e.skydrive.live.com/self.aspx/.Public/ExBPA.BaseLine.200906270226501077.data.xml                        - Baseline Health Check
c. http://cid-31ba948d0da4d57e.skydrive.live.com/self.aspx/.Public/ExBPA.Connectivity%20Test.200906270223318201.data.xml      - Connectivity Check
d. http://cid-31ba948d0da4d57e.skydrive.live.com/self.aspx/.Public/ExBPA.Health%20Check.200906270125477730.data.xml            - Health Check with 2 Hr. Baseline option
e. http://cid-31ba948d0da4d57e.skydrive.live.com/self.aspx/.Public/ExBPA.Permission%20Check.200906270224343377.data.xml      - Permission Report
The error which I received in EXBPA, that allready ignored by you and told that it is bug in EXBPA. Have a look here: http://social.technet.microsoft.com/Forums/en-US/exchange2010/thread/d4bb03bb-db84-4a8b-83ba-19937d7dcacf
3.     Please check application log, whether any error event logged there. They could come from ADAccess related error or etc.
I didn't see any ADAccess event on the server. For this I have left my lab PC open and I will check again.
4.     We find that if mail .que gets corrupt, then this issue will occur, please try to move the affected user to another store and then test the issue.
I am facing this problem with all users (7 users). Anyway I moved one user from one server Mailbox Database (2mbx2010) to Other Server Mailbox Database (mbx2010). After that
a) Rebooted the Workstation
b) Login successfully with same user.
c) Delete the Old MS Outlook Profile
d) Create New profile for same user without any problem.
e) Tried to login in MS Outlook and got the same error. : http://social.technet.microsoft.com/Forums/en-US/exchange2010/thread/c491c5c7-7d6f-48ff-97fa-6bf83d94e53c
f) Open the OWA successfully for Same user.
g) Tried to send mail but again mail went to Drafts Folder.
5.     I noticed that you test the issue after you close outlook. I recommend you to reboot your pc and then access
mailbox via OWA to test the issue.
I tried you suggested option, but sorry it also couldn't help.
6. You also check your disk space.
     All Servers have Enough Disk Space. Check the EXBPA Report.
7. You may run EXTRA to get log information for further troubleshooting.
Need more time for this.
8. Please save application log, system log as *.evt file, then send them with EXTRA,EXBPA report to [email protected] .
   I have sent it as your mentioned mail address OR, you can get the mentioned log from below link also:
   a) http://cid-31ba948d0da4d57e.skydrive.live.com/self.aspx/.Public/WDC2010%7C_APPLICATION.evtx           - DC/GC Application Log
   b) http://cid-31ba948d0da4d57e.skydrive.live.com/self.aspx/.Public/WDC2010%7C_SYSTEMEVENT.evtx          - DC/GC System Log
   c) http://cid-31ba948d0da4d57e.skydrive.live.com/self.aspx/.Public/HC2010%7C_APPLICATION.evtx              - Hub/Client Application Log
   d) http://cid-31ba948d0da4d57e.skydrive.live.com/self.aspx/.Public/HC2010%7C_SYSTEM.evtx                      - Hub/Client System Log
   e) http://cid-31ba948d0da4d57e.skydrive.live.com/self.aspx/.Public/MBX2010%7C_Application.evtx                - Mailbox Application Log
   f) http://cid-31ba948d0da4d57e.skydrive.live.com/self.aspx/.Public/MBX2010%7C_System.evtx                      - Mailbox System Log
There will be some error log you will be that the system is not able to communicate with DC/DC, MBX or HC at everyday around 3 AM or some time 6 PM Evening also. These error came because I have installed VM on Windows 7 Workstation and after 45 min or one hrs. if I don't work on PC, then pc goes to sleep. so you may ignore these alerts.
I hope my answer will give you some clue and I expect more help from your side.
With Best Regards
Shambhu Sharma

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