Sent Mail retrieval in Mail 1.3.11

My wife's has a PowerBook G4,and she cannot retrieve,read or do anything with her sent e-mails for months now.Everytime she clicks on a sent mail(in her sent mail mailbox) this is what she gets :
The message from Louise Vasvari <[email protected]> concerning “description of apt.” has not been downloaded from the server. You need to take this account online in order to download it.
It wasn't like that ebfore,so we don't know what happened or what to do so that she can read and retrieve sent mails again?
Thank you.

Hello cybarch. Welcome to Apple discussions.
Click on this link for assistance.
http://support.apple.com/kb/TS1895

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