Sent to Signature service

Caro colegas,
Temos uma nota que saiu do GRC e esta com o status '02'. Entrei la no XI e na transacao SXMB_MONI vi a menssagem la que foi enviado ao SIGNN_SignNFe_OB. O status esta com uma bandeira de chadrez e logo depois com um '?' verde. No outbound status ele esta com uma bandeira verde (Message scheduled on outbound side).
001 XBQO$PE_WS90000006 WORKFLOW_LOCAL_001 1
Dei um duplo clique no queue name e la teve uma falha.
PIAPPLUSER SWF_XI_MSG_RAISE_EVENT XBQO$PE_WS90000006 WORKFLOW_LOCAL_001 07.07.2009 13:37:20 Password logon no longer possible - too many
Alguem pode me dizer como resolvo isso?
Abs,
Phil

Bom dia Phil,
Esta mensagem indica sim um usuário bloqueado, por acaso andou trocando senhas por aí ?
Faça o seguinte, teste as conexões tipo H disponíveis na SM59. Além disto o ato de bloquear gera uma entrada no log do sistema, daí você pode identificar que usuário foi bloqueado (SM21).
Atenciosamente, Fernando Da Ró

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Attachments sent to customer service are not received.

CRM Experts ,
We have a typical issue . The business processes is as mentioned below.
There are some customers who send their requests via e-mail with attached files to the client but the customer service agents in the Interaction Center are complaining that the attachments never arrive to their activity queue.
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Valuable suggestion would be highly appreciative.
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No answer , therefore closing thread

Cancelamento de NF-e parado (batch status 05, process status 02)

Bom dia pessoal,
Ontem tivemos um problema no GRC/PI de um cliente, onde por alguma razão o certificado estava sendo rejeitado. Depois de vários problemas causados por isso, foi resetado o j2ee e o sistema voltou a operar normalmente.
As sequelas disso foram duas notas para as quais foi solicitado o cancelamento, agora elas estão com status de processamento 02 (Sent to Signature Service) e batch status 05 (Result Received).
Seguindo uma orientação para um caso parecido (),
peguei os MsgIDs das mensagens dessas NFs na /xnfe/acknowledg (ambas com SIGNC), encontrei-as no SXI_MONITOR do PI, onde elas são listadas 2x cada, com os seguintes status
1 - Status = Transfer to Process Engine (, Ack. Status = branco
2 - Status = Processed Successfully, Ack. Status = Still awaiting acknowledgment (bola verde com interrogação)
Ao tentar dar restart nas mensagens, recebo a seguinte mensagem de erro:
You cannot restart XML message E07AFA5FD584CEF1B15C3C4A927627EC with this status/type
Message no. XMS_ADM085
Diagnosis
You want to reschedule an XML message that has already been processed (Restart). However, the XML message status or type does not permit a restart.
System Response
You can only restart asynchronous XML messages.
Furthermore, you can only reschedule XML messages with errors. You cannot restart correctly processed XML messages or XML messages with the status Being Processed.
Tem algo que possa ser feito sem ter que alterar tabelas?
Como a equipe responsável pelo PI/GRC fica fora do BR, é bem complicado conseguir autorização para qquer coisa nesse sentido em PRD.
ps.: Agora cliquei no "Expand all messages", para cada um dos MsgIDs, apareceram 2 novas linhas, uma com status = Scheduled (bandeira verde) e outra com status Scheduled for Outbound Processing (seta preta), ambos com o awaiting ack.
=> SMQ1 e SMQ2 ambas sem entradas.
Obrigado!
Eduardo Hartmann

Eduardo,
O NFe type = 2 (cancelamento)?
Se sim, me parece que o pedido de cancelamento foi enviado pra assinatura e nao teve resposta, provavelmente devido ao fato de o J2EE estar fora. Nesse caso, o batch status é irrelevante (ele só é relevante pro processo de envio de NFe, não pra cancelamento/inutilização).
O "correto" seria vc identificar onde a mensagem de assinatura parou (i.e. se em alguma fila - SMQ1/SMQ2, se tem q restartar o BPM etc.). Mas como o passo de assinatura é stateless, diferentemente do processamento da SEFAZ, vc poderia simplesmente "marretar" um status de erro de assinatura de cancelamento na /xnfe/nfe_hist (verifique o valor apropriado do error status no domínio do campo) e restartar a assinatura do cancelamento pelo monitor de NFe do GRC, aba de erro de assinatura.
Abs,
Henrique.

NF-e parada no passo de Assinatura após queda do PI

Olá Pessoal,
Na semana passada tivemos um problema com a máquina do PI e GRC (as duas aplicações estão na mesma instância) que ficou fora durante um periodo de 4 horas.
Ao retornar, a maioria das Notas puderam ser reinicializadas pelo proprio monitor do GRC.
Mas uma delas, permanece estagnada, nem vai pra frente, nem pra trás.
No ECC ela está em Processamento com status de "Aguardando Resposta";
No GRC está com o triângulo amarelo, "Sent to Signature Service", Process Status = 02 e não possui error status na /XNFE/NFE_HIST;
Na SXMB_MONI tanto no Aplication como no Integration a interface SIGNN_SignNFe_OB está com Ack.Status "Still awaiting acknowledgment" e a bandeira do PE está quadriculada.
Não encontrei filas paradas na SMQ1 ou SMQ2.
O que posso fazer nesse caso? Vou ter que criar uma entrada de erro na /XNFE/NFE_HIST?
Desde já agradeço,
Att,
Daniela

Olá Henrique, obrigada pelo retorno e desculpe por não responder tão prontamente.
No workflow log o Status do BPM está como completed e quando verifiquei o gráfico, ví que ele foi executado até o passo "Send response message" e depois disso foi disparado o exception "Communication Exception", passos "Create alert 2" e "Cancel process 2".
Sobre as suas perguntas:
vc tentou restartar o BPM pelas tx SWF_XI_SWPC / SWF_XI_SWPR?
Não usei essas transações e também não as conhecia. Mesmo no caso do BPM estar como completed eu precisaria utilizá-las? Se sim, como as executo?
Se nao funcionou, vc tem essa nota aplicada: 1373738?
Não temos essa nota aplicada, estamos com o SAP_BASIS 700 SP21 e as entradas mencionadas não existem na tabela.
Tem uma nota que foi criada como uma solucao workaround pra reenviar esses acks parados, a 1376946, que cria o report RSWF_XI_RESEND_ACKS, porém ela foi criada em Pilot Release apenas pra quem abriu o chamado na época. O pessoal de PI falou que ia ter uma solucao final diferente, que eu infelizmente nao acompanhei pra saber qual foi. Se nao encontrar solucao viável, sugiro abrir um chamado no componente BC-XI-IS-BPE e solicitar qual a solucao final para esse problema.
A nota 1376946 está com From/To Release 701, por isso fiquei em dúvida se deve ser aplicada ou não. Pelo que entendí ela é um complemento da 1373738. Adiantaria se aplicássemos apenas a 1373738 caso a 1376946 não seja relevante para o Release 700?
Desde já agradeço.
Att,
Daniela

Envio de XML para fornecedor

Srs,
Estamos com falha no envido do XML para o fornecedor, porém os emails enviados não estão sendo recebidos pelos forecedores.
Criei algumas NF-es de homologação e inserindo meu próprio email, sem sucesso.
Estranhamente todas as notas criadas estão sendo finalizadas com sucesso e meu email inclusive aparece no XML da nota!
Process Status: 08 (Sent to B2B)
Error Status: Vazio
Status Code: 100 (Autorizado o uso da NF-e)
ERP Error: Vazio
Em history ele segue o seguinte processo:
Overall Status - Creation Date - Creation Time
Received from Feeder System - 05.05.2010 - 11:00:20
Sent to Signature Service - 05.05.2010 - 11:00:20
Signed - 05.05.2010 - 11:00:23
Added to Batch - 05.05.2010 - 11:02:08
Result Received - 05.05.2010 - 11:04:17
Sent to B2B - 05.05.2010 - 11:06:09
Os Comunications Channels Email_Sender_CC (Incoming) e NFeXML_Mail_Receiver_CC (Outgoing), estão ativos e funcionando perfeitamente no Integrations Directory e em Comunication Channel Monitor, também não foi encontrado nenhum log de erro.
Os principais jobs ( /XNFE/PROCESS_REPORTS, /XNFE/CHECK_SRV_STATUS e /XNFE/UPDATE_ERP_STATUS), estão schedulados e sendo finalizados com sucesso.
Na MONI, todos processos são finalisados com sucesso (bandeira quadriculada) e sem erros em Ack Status.
Também não encontro nenhum log de erro em Payloads, Soap Header ou Soap Body.
Nenhum bloqueio na SMQ1, SMQ2, SM12, SM21. Chequei inclusive os logs da AL11 e não encontrei nada que pudesse me dar uma luz.
Efetuei ping nos servidores de IMAPS e SMTP, que responderam um time de 170ms em média.
Um telnet nas porta 25 (SMTP), houve um retorno de sucesso pelo comando HELO.
Porém, qdo tento conectar o telnet na porta 993 (IMAPS), não aparece nenhuma mensagem e volta à raiz (C:>) sem resposta.
Alguém já passou por algo parecido e poderia me dar um help.
Toda ajuda será bem vinda.
PS.: Estou resolvendo por nome do host e não por IP nas configurações do PI/XI, isto infuência?
Obrigado,
Ricardo

Ricardo,
sugiro que você busque na transação SXI_MONITOR por mensagens da interface de envio de B2B (NTB2B*) para o período no qual você está tendo problema.
Com isso, você encontrará todas mensagens que foram enviadas para o B2B. Através do Access Key, identifique uma que você sabe que não chegou ao destinatário e abra a mensagem.
Abra a mensagem do pipeline SENDER e procure no trace (janela do lado direito, com o xml) por uma parte chamada "Dynamic Configuration". Nessa parte deverá constar a configuração do e-mail de quem receberá a NF-e. Veja se bate com o que está no ERP.
Verifique também se a RFC que busca o e-mail está retornando corretamente os dados. Verifique também se no Message Mapping que busca o e-mail do cliente no SAP se ele está apontando para o Communication Channel correto.
[]'s

Apple Mobile Device Service Stopped Working

Every time I try to connect my iPod to my computer I get a dialog box that says the Apple Mobile Device Service has stopped working. I tried restarting the service as well as removing and installing iTunes but nothing has worked. This is the problem report:
Product
Apple Mobile Device Service
Problem
Stopped working
Date
5/19/2011 6:34 PM
Status
Report Sent
Problem signature
Problem Event Name:          APPCRASH
Application Name:          AppleMobileDeviceService.exe
Application Version:          17.58.0.21
Application Timestamp:          4c0ed767
Fault Module Name:          StackHash_1051
Fault Module Version:          6.0.6002.18327
Fault Module Timestamp:          4cb73436
Exception Code:          c0000374
Exception Offset:          000b06fc
OS Version:          6.0.6002.2.2.0.768.2
Locale ID:          1033
Additional Information 1:          1051
Additional Information 2:          02c3801373e44c8ae79a3815f4e98689
Additional Information 3:          ba5e
Additional Information 4:          da208998bf6fd45fdde812ad99d7d444

I tried restarting the service as well as removing and installing iTunes but nothing has worked.
Doublechecking, m. When you did your iTunes reinstall, was it a complete uninstall/reinstall as per the following document?
Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

Mapping error code from Business service to Proxy

I am trying to get hands on with 11g and following the book Getting started with Oralce 11G soa suite. The example I have described is based on chapter 11 and chapter 14. I have a proxy service and business service. The business service calls a "ValidateCC" composite which validates the credit card information passed and is proxied by the proxy service. The validation of CC is done by a stored procedure, which returns an error ora-20001 if the credit card info is not found in the database.
Testing PROXY service from OSB console:
Here is the REQUEST message sent to proxy service:
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
<soap:Header xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/">
</soap:Header>
<soapenv:Body>
<cca:creditcardStatusRequest xmlns:cca="http://www.globalcompany.com/ns/CCAuthorizationService">
<cca:CCNumber>2234-1234-1234-1234</cca:CCNumber>
</cca:creditcardStatusRequest>
</soapenv:Body>
</soapenv:Envelope>
Here is the response message received:
<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
<soapenv:Body>
<soapenv:Fault>
<faultcode>soapenv:Server</faultcode>
<faultstring>BEA-380001: Internal Server Error</faultstring>
<detail>
<con:fault xmlns:con="http://www.bea.com/wli/sb/context">
<con:errorCode>BEA-380001</con:errorCode>
<con:reason>Internal Server Error</con:reason>
<con:location>
<con:node>RouteTo_validationForCC</con:node>
<con:path>response-pipeline</con:path>
</con:location>
</con:fault>
</detail>
</soapenv:Fault>
</soapenv:Body>
</soapenv:Envelope>
Testing Business service from OSB console
Response received for the same message:
<env:Envelope xmlns:env="http://schemas.xmlsoap.org/soap/envelope/">
<env:Header/>
<env:Body>
<env:Fault>
<faultcode>env:Server</faultcode>
<faultstring>
Exception occured when binding was invoked.
Exception occured during invocation of JCA binding: "JCA Binding execute of Reference operation 'validateCC' failed due to: Stored procedure invocation error.
Error while trying to prepare and execute the VALIDATECC API.
An error occurred while preparing and executing the VALIDATECC API. Cause: java.sql.SQLException: ORA-20001: UNKNOWN CREDIT CARD
ORA-06512: at "SOADEMO.VALIDATECC", line 12
ORA-06512: at line 1
The invoked JCA adapter raised a resource exception.
Please examine the above error message carefully to determine a resolution.
</faultstring>
<faultactor/>
<detail>
<exception>
ORA-20001: UNKNOWN CREDIT CARD
ORA-06512: at "SOADEMO.VALIDATECC", line 12
ORA-06512: at line 1
</exception>
</detail>
</env:Fault>
</env:Body>
</env:Envelope>
What i need:
I would like to have the exception 20001 populated in faultcode of the response from proxy message. A down stream BPEL process checks the faultcode and processes the message as needed.
My OSB message flow contains :
ValidateCredit +> envelope
PipelinePairNode1
Request Pipeline
Report and Validate
Response Pipeline
RouteTo_validationForCC
Service Error Handler
stage1 with Alert action.
My question is how to map the actual error occured in the cally be business service handler to the Service error handler in stead of throwing a generic BEA error. Please let me know

Thank You Swgt for your reply.
This is what I did:
When I'm in Edit mode, in the OSB Web Console, I go to my proxy service, click on the Edit Message Flow icon, in the Map of Message Flow window I left-click on my Route icon (which as you already mentioned routes to my Business Service), select Add Route Error Handler (this option only appears if you're in Edit Mode already), click on the Error Handler icon, Add Stage, click on the Stage icon, Edit Stage, click on Add an Action, Flow Control -> Reply. Here I select the Radio Button "With Failure" and then Save All and Activate the change for the session.
Is this correct?
I tried this. I no longer get the BEA-380001 error code. However, the fault returned is not a bindingFault as I would have expected, but rather a remoteFault. hence my fault policy never detects it, doesn't rethrow it, and my BPEL error handling never kicks in.
Is there a way to change this to work more or less in the sense of the tutorial?
Does using OSB to connect to the service automatically make it a remote fault, instead of a bindingFault?
Here's the SOAP message handled by my BPEL Component.
<messages>
<input>
<invokeCCStatusService_execute_InputVariable>
<part name="part1">
<creditcardStatusRequest>
<CCNumber>2234-1234-1234-1234</CCNumber>
</creditcardStatusRequest>
</part>
</invokeCCStatusService_execute_InputVariable>
</input>
<fault>
<bpelFault>
<faultType>0</faultType>
<remoteFault>
<part name="summary">
<summary>Beim Aufrufen des Bindings ist eine Exception aufgetreten.
Beim Aufrufen des JCA-Bindings ist eine Exception
aufgetreten: "JCA Binding execute of Reference operation
'validateCC' failed due to: Fehler beim Aufrufen von
gespeicherter Prozedur. Beim Versuch, die VALIDATECC-API
vorzubereiten und auszuführen, ist ein Fehler aufgetreten.
Beim Vorbereiten und Ausführen der VALIDATECC-API ist ein
Fehler aufgetreten. Ursache: java.sql.SQLException:
ORA-20001: UNKNOWN CREDIT CARD ORA-06512: in
"SOADEMO.VALIDATECC", Zeile 12 ORA-06512: in Zeile 1 Prüfen
Sie, ob die API in der Datenbank definiert ist und die
Parameter der API-Signatur entsprechen. Diese Exception wird
als nicht wiederholbar betrachtet. Sie ist wahrscheinlich auf
einen Modellierungsfehler zurückzuführen. Um den Fehler
stattdessen als wiederholbar zu klassifizieren, fügen Sie die
Eigenschaft nonRetriableErrorCodes mit dem Wert "-20001" zum
Deployment-Deskriptor hinzu (d.h. weblogic-ra.xml). Um einen
wiederholbaren Fault automatisch zu wiederholen, legen Sie
folgende Eigenschaften von composite.xml für diesen Aufruf
fest: jca.retry.interval, jca.retry.count und
jca.retry.backoff. Alle Eigenschaften sind Ganzzahlen. ". Der
aufgerufene JCA-Adapter hat eine Ressourcen-Exception
ausgelöst. Prüfen Sie die obige Fehlermeldung sorgfältig, um
eine Lösung zu finden.</summary>
</part>
<part name="detail">
<detail>
<exception>ORA-20001: UNKNOWN CREDIT CARD ORA-06512: in
"SOADEMO.VALIDATECC", Zeile 12 ORA-06512: in Zeile 1</exception>
</detail>
</part>
<part name="code">
<code>{http://schemas.xmlsoap.org/soap/envelope/}Server</code>
</part>
</remoteFault>
</bpelFault>
</fault>
<faultType>
<message>0</message>
</faultType>
</messages>

Issue in invoking the siebel service

Hi,
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when come to SOA server i seen this error please any body help on this.
[soa_server1] [ERROR] [] [oracle.soa.bpel.system] [tid: Workmanager: , Version: 0, Scheduled=false, Started=false, Wait time: 0 ms\n] [userId: <anonymous>] [ecid: 6a64a370db9cb4a0:2c2ed1ee:14108249193:-8000-00000000000039b0,0] [APP: soa-infra] [composite_name: EcoAddresDBAdapter] [component_name: EcoAddresBDAdapter] [component_instance_id: 9A3AB3901A2411E3BFC00FAC4AF8BE7D] [composite_instance_id: 130085] Error while invoking bean "cube delivery": Cannot access instance.[[
The action "update action" cannot be performed on the instance "130043" because of its current state ("unknown").
The current instance state did not allow the requested action to be performed.
Consult the product documentation for a list of all the permissible actions that can be performed on an instance when it is in the "unknown" state.
ORABPEL-02041
Cannot access instance.
The action "update action" cannot be performed on the instance "130043" because of its current state ("unknown").
The current instance state did not allow the requested action to be performed.
Consult the product documentation for a list of all the permissible actions that can be performed on an instance when it is in the "unknown" state.
    at com.collaxa.cube.engine.CubeEngine.checkIfCanAccess(CubeEngine.java:4373)
    at com.collaxa.cube.engine.CubeEngine.checkIfCanAccess(CubeEngine.java:4415)
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    at com.collaxa.cube.engine.CubeEngine.checkBlockConditions(CubeEngine.java:3811)
    at com.collaxa.cube.engine.CubeEngine.performActivity(CubeEngine.java:2712)
    at com.collaxa.cube.engine.CubeEngine._handleWorkItem(CubeEngine.java:1190)
    at com.collaxa.cube.engine.CubeEngine.handleWorkItem(CubeEngine.java:1093)
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Thank you,
Ram

To call restful service from rest client try the below.
Its working for me..
http://www.soapui.org/REST-Testing/getting-started.html
Let us know if you have any issue with the above.
Thanks,
Vijay

Mensagem para SAP re: signature - Componente: SLL-NFE

Olá u2013 nós utilizamos o R/3 4.6C SP53 (NF-e OSS Notes aplicado), GRC-NFE 1.0 SP09 instalado sob Netweaver 2004S SP18, SLL-NFE-JWS SP08, XI 7.0 SP15.
Nós estamos recebendo as seguintes mensagems de erro no sistema SXMB_MONI of XID quando mandamos uma NF-e do R/3 to GRC:
1. Reconhecimento da mensagem original: (interface SIGNN_SignNFe_OB)
< SAP:Category>XIAdapter</SAP:Category>
< SAP:Code area="BPE_ADAPTER">NEGATIVE_ACKNOWLEDGEMENT
2. Interface SIGNN_SignNFe_SYNC:
SAP:AdditionalText>application fault</SAP:AdditionalText>
<SAP:ApplicationFaultMessage namespace="http://sap-j2ee-engine/client-runtime-error">com.sap.engine.services.ejb.exceptions.BaseEJBException</SAP:ApplicationFaultMessage>
<SAP:Stack />
3. Mensagem geral (observe que nós verificamos os caches e estes objetos realmente existem)
<SAP:ApplicationFaultMessage namespace="" />
<SAP:Stack>Interface mapping Object ID C70869C108443FF18D73461A5D8939E5 Software Component FC2772244C1511DC8DC6D7AF0A115642 does not exist in runtime cache</SAP:Stack>
Quando nós olhamos no monitor GRC-NFE, os NF-es estão com o Process status 2(u201CSent to Signature Serviceu201D) and Error status 25 (u201CNF-e signature: PI application erroru201D)
Quando nós testamos o service de assinatura (signature service) diretamente pelo Web Service Navigator em GPD, recebemos a seguinte resposta de erro:
<ns1:com.sap.engine.services.ejb.exceptions.BaseEJBException xmlns:ns1="http://sap-j2ee-engine/client-runtime-error">Exception in method sign.</ns1:com.sap.engine.services.ejb.exceptions.BaseEJBException> )
O nosso fluxo de comunicação é conforme o seguinte:
DE1(R/3)->GPD(GRC-NFE)->XID(XI)->Java Signature Service
Outras informações:
Nossos u201CService status checksu201D para os servidores de homologação de São Paulo e Rio estão funcionando corretamente
Nós importamos XI content package e configuramos Integration Scenarios
Nós instalamos o certificado digital no Java stack do nosso sistema GRC-NFE.
Nós permitimos autorização XiSecurityRuntimePermission
Muito obrigado,
Brian Mahan & Marc de Ruijter

Vou apagar essa mensagem, visto que saiu duplicada.
Se tiverem alguma objecao, favor falar.
Abs,
Henrique.

My email Conversation with Creative Customer Service Regarding MicroPhoto Rep

So I am having a problem with my MicroPhoto because it is goign to recovery mode and is not detected by P.C. (my original post, http://forums.creative.com/creativel...ssage.id=98326 )
Here is my conversation after sending in my info about my player
ME: Support Inquiry: ID(8) My MP3 player is not detected
Product: ZEN MicroPhoto
CCPP Certificate Number:
Serial Number:
Purchase Date: /9/2006
Operating System: Windows XP
Creative Model Number: DAP-MD0007
Computer Brand/Model:
Processor/CPU:
Memory:
BIOS Type/Revision:
System Board/Chipset:
Detailed Problem Description:
I am having a problem with my Zen MicroPhoto, it started to "freeze" on
the Creative Logo while booting up, so I went to the recovery mode and
used clean up and format all and when I booted up again it gave a
"firmware error" logo. So now when I boot it to gives me a weird
scramble of white dots on the screen and goes to the recovery mode. Now
my computer won't detect it and I downloaded multiple firmwares and they
wont detect it but the Creative Recovery Tool detects it but when it
says click "run" on each dialog boxes to continue, no dialog boxes
appear. It shows up in My Computer under "other" with the label Creative
Zen MicroPhoto with a 20mb capacity. Obviously something is wrong with
the firmware and I need help figuring out how to fix it. thanks.
CREATIVE: Dear Brian,
Thank you for using Creative's Email Support System. We appreciate the
opportunity to assist
you.
I understand from your emauil that you want to get an out of warranty
repair for your Zen MicroPhoto.
Based on the description of the issue you had provided, it sounds as if
the hard disk of your Zen MicroPhoto needs to be replaced. This costs $
$0. However, before we can issue you an RMA, we would also need the
following information from you:
Purchase Date:
Serial Number: (Please consult this picture to know where you can find
your serial number: http://ask.americas.creative.com/wwi..._micro_ser.gif)
Alternate color choice:
(Please note that the alternate color choice is only used to decrease
the turnaround time of your RMA if the unit must be replaced and the
color of your player is out of stock. If you only prefer to have the
same color that you sent in, please be sure to note this.)
I will issue you an RMA as soon as we receive the information that we
need. I apologize for the delay.
ME: $0? I can buy a new one for $50 more. I don't mean to seem like a know-it-all but I am strongly convinced it has a software or firmware error. I relize I have a few fields to fill in but I will worry about that later. It seems like all the people on the forum that have the same problem
CREATIVE: Hi Brian,
Thanks for choosing Creative!
I understand you are concerned that your Zen MicroPhoto may have a
firmware problem because it gave you a firmware problem error. Sorry
for the confusion.
Your player most likely does have a firmware problem, but the constant
freezing also indicates a hard disk problem, which will cost $0 to
replace. If the firmware is the only problem, then the cost will only
be $25.
I recommend considering the new Zen 8GB player. It also includes a
color screen but will also play videos and contains solid state memory
instead of a hard dri've, so you don't have to worry about internal
moving parts wearing out as with the MicroPhoto: http://us.creative.com/products/prod...=&product=6999
If you would still like to arrange out of warranty service for your
MicroPhoto, click here: http://us.creative.com/onlinerma/
I hope this hel
ps.
Thanks for choosing Creative!
Best Regards,
Technical Support
Creative Labs Americas
ME: It doesn't freeze anymore. It only froze when it first got a problem. So when it continued to freeze, I used the clean up and format option in the recovery mode. After I did that it just goes right to the recovery menu.
I would be willing to pay $25 for a fix but not $0. Would it be possible to arrange it so it could be looked at and fixed but only if it is a firmware problem? If it is a hard dri've problem, I would just want it sent back.
Thanks for the help.
CREATIVE: Dear Brian,
Thank you for contacting Creative Technical Support. I understand that
your Zen MicroPhoto was displaying a Firmware Error and now only boots
into the recovery mode. We appreciate the opportunity to assist you
today.
This indicates that the firmware was corrupted and deleted from the
player. The recovery mode is the only place for the player to boot into
now that the firmware is lost. The only way to correct the issue at this
point, would be to reload the firmware.
I see in your previous messages that the player was not properly
detected by your computer or the recovery tool. If this is the case, the
player must be sent in for service and can not be resolved at home.
Here are the last steps you can try before sending the player in:
. If you would like to try one more time to reload the firmware, please
first enter a cleanboot of Windows. This will disable certain background
applications that may be interfering with the installation of your
software. Please click the link below for detailed instructions:
http://us.creative.com/support/kb/ar...p?l=3&sid=6738
2. Next, try the firmware update once more. For detailed instructions
and the proper download, please click the link below:
http://us.creative.com/support/kb/ar...p?l=3&sid=4789
Failing this, you can click the link below to set up the RMA online with
our new online RMA submission form:
http://us.creative.com/onlinerma
Please let us know if you have any other concerns or questions.
Best Regards,
Technical Support
Creative Labs Americas
ME: Is it O.K. that I don't know my exact date of purchase? Can I put a rough date or does it matter?
I would like to send my player is to get fixed but under a few conditions that you can assure me will be followed.
. The hard dri've will WILL NOT be replaced and I WILL NOT be charged $0.
2. I will be contacted before anything you replace that will cost me more than the original $25 fee.
Is this alright? email me back.
I appreciate your help, thanks.
CREATIVE: Dear Brian,
Thank you for contacting Creative E-mail Support.
I understand you have some questions regarding your products warranty
coverage, and the RMA process.
In order for the product to be considered under warranty you will have
to supply a copy of the original retail sales receipt with the date of
purchase, product purchased and the place it was purchased from. If
the product is sent in without a copy of a original retail sales receipt
with that information the product will be deemed out of warranty. The
minimum out of warranty fee is 25. USD which only reflects labor cost.
In the event that a part needs to be replaced there will be additional
parts fees based on the problem you have described the Hard dri've your
Zen MicroPhoto will likely need to be replaced the cost for hard dri've
replacement out of warranty is 0. USD for your product. This price
reflects parts and labor. It is recommended that you send a check or
money order for the full amount with your Zen MicroPhoto. In the event
that you do not send a check or money order for the out of warranty fees
a Creative Representati've will e-mail you to arrange payment prior to
making any repairs or replacing the player. In the event you do not pay
the out of warranty cost the player will be dispositioned by the RMA
department.
Let us know if you have any additional questions or concerns.
If you still require assistance, please reply to this email with any
previous correspondence to ensure the quickest and most accurate
service.
Best Regards,
Technical Support
Creative Labs Americas
So basically, if I send in my player I will pretty much be charged $0...which is pointless because there is no way I am paying that.
I stumbled upon this is site http://www.zenrepair.com/Zen/index.jsp and I may consider trying them. What do you guys think about Creatives service?
Has anyone ever heard of or tried that Zen service site before?
*Please remove the names of our advisors before posting support emails. Dale-CLMessage Edited by Dale-CL on 09-23-2007 :06 AM

Hi,
I am trying to get Adobe to rerelease the software and registration number for my CS4 suite but my email & ID has changed from [email protected] to [email protected] for some reason the ID link now says I am in the US not Australia. I get the same message:
To change your country, contact Customer Service.
But that has not been possible online.
Do you have an email contact for them please?
I only want the dreamweaver and adobe pdf creator & editing software but the links on US site don't work either.
I already paid for the whole suite a few years back so don't want to pay again after I had to replace a HDD in a windows 7 machine.
So do I send a letter via Australia Post to:
Adobe Systems Pty. Ltd.
Tower 2, Level 27
201 Sussex Street
Sydney, NSW 2000
Australia
Tel: +61 2 9778 4100
or how about technology that was 300+ years old and FAX'em
Fax: +61 2 9778 4190
Surely email is not too much to ask???

Sent to Signature service

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