Serious Problem with my Zen To

This started happening a couple of weeks ago. My Zen Touch 40G mp3 player started making a sort of scraping noise on the inside and would lock up and not play on certain tracks. I thought this could be a software problem, so I loaded all of my tracks from the mp3 player to my PC Music Library, formatted the mp3 player and loaded the songs. Again, the problem persisted. Finally, I installed the latest Firmware and Software updates for the player, and the problem went away for a couple of days, but again today, the problem started AGAIN. I have no doubt in my mind now that this is a hardware problem. The noise almost sounds as if the hard dri've can't find what it's looking for, and if you hold the player to your ear, you can hear a "beep" that goes along with the noise. Can anyone please help me with this problem?

madowie wrote:
Ok how long have you had this mp3 player. If under a year send it to creative with anote and explain what is happening.
as Madwie said you should really send it back for either repair or replacement, is the Zen Touch still under warrenty? because that seems like the Hard disk is well kinda broken to put it blintly.

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Okay, today I turned on my Zen, hoping to actually enjoy the device, when I'm greeted with the Creative logo, and then the EAX logo. After that, the Recovery Screen pops up, telling me I need to do a clean up, format, or reinstall the OS. I try to clean up, and it just doesn't do anything at all. Formatting and OS reinstall both came out with the same results, a screen that said there was a Harddri've problem.
I've already tried updating the firmware and drivers, but it just freezes during the update.
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You can try the advice here in the Zen FAQ at Nomadness.net at your OWN RISK. If you don't want to try this or are under warranty then contact Creative Support.
If you aren't under warranty you can contact Creative Support to see if they will repair it. If you want to try repairing it yourself, taking the risk the hard disk is at fault, then you can follow Rudi Cheow's excellent guide. There's also a thread here at the Zen Nomadness.net forum on compatible dri'ves, and the last page of Rudi's guide also has information on this.

Help!! serious problem with my zen mi

help.......my zen cant power on, when i try to power on/reload firmware/format/clean disk.......whatever i do my player also <FONT color=#333333>freeze...can anyone help me .
<FONT color=#333333>
<FONT color=#333333>note:there are no more warranty left for my playerMessage Edited by enrique8808 on 0-06-2005 2:38 PM

Solution ID # 4794<IMG height=3 src="http://dmzweb4.europe.creative.com/Servicesoft/Data/WW_TS/TemplateSets/ww_english/images/dot-clear.gif" width=5><IMG height=3 src="http://dmzweb4.europe.creative.com/Servicesoft/Data/WW_TS/TemplateSets/ww_english/images/dot-clear.gif" width=200>
<SPAN class=text>How do I access the recovery mode of my Creative MP3 Player?
It is recommended that you download and install the latest driver as well as the firmware update from Creative Zen Micro, Zen Neeon, and Zen MicroPhoto Players
Turn off the Zen Micro player.</LI>
Remove the battery.</LI>
Move and hold the Power button to the Power On position and re-insert the battery to the Zen Micro. Hold the Power button until the Recovery Mode appears.</LI>
The following options will be displayed:</LI>
Clean Up (Performs a disk scan on the players hard disk, it will not affect music files)</LI>
Format All (Formats the players hard disk - Note: all contents will be lost)</LI>
Reload Firmware (Reloads the Operating System on the Jukebox)</LI>
Reboot (Reboots the device).</LI>

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Unfortunately, when a hard drive starts clicking that means it's going bad. The mechanism is having trouble reading the drive. Since the iPod is mostly just a harddrive and a battery I have a feeling that this is your problem.
watch this video. http://www.youtube.com/watch?v=wMm6c3fr-fU
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Please help!!!Message Edited by VeganGirl on 09-5-20070:47 AM

http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=92346#M92346
hi guys,
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Feroze

Hi,
As the event log indicated, this is due to acrobat pdfmaker office com addin doesn't work well with Microsoft Word.
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It's recommended to download and install
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