Server Connection Problem - connecting to ePrint

Question

Hi,  I've just purchased a new HP Photosmart 5515 printer.  I've connected it to my PC over wireless successfully. My PC is fully connected to the internet.  There is no network involved. I cannot get the ePrint function working.  When I select the ePrint button on the printer I get the following message - 'Server Connection Error'.  I am requested to 'Enter Proxy'.  I cannot fing any instruction how to set proxy seettings to get this operational.  Could you please assist me with this problem.  Many thanks

Answer 1

I hope you are doing well and welcome to the HP forum;
In order to take advantage of all the features the ePrint service has to offer, your ePrint-enabled HP printer must be directly connected to a network with an active Web connection. You need and router or Access point which is reffer to as  an infrastructure network,  If you have not installed your product on a network, select your product from the following list to review complete network installation instructions.
If you complete the previously mentioned steps you can do this after to set your printer with an static (non changing) IP Address and google dns public servers to ensure that this works properly
(sometimes the preset DNS server assigned by you ISP will create conflict)
Let's do this;
Follow these steps to print a network configuration page from the HP product.
On the product-control panel, touch the Wireless icon ( ), or touch Wireless .
Touch Print Info . The product prints a network configuration page. After you have printed a network configuration page or wireless network test report, check for the following:
Does the network configuration page or wireless network test report indicate any problems? If so, follow the recommendations on the report to try to resolve the issue.
Do the reports indicate that the HP product is connected to your wireless network? The network name that the HP product is connected to shows on the network configuration page or the wireless network test report.
Make sure that the product is connected to the correct wireless network, and not another wireless network in the area (such as your neighbor's).
Follow these steps to assign a static IP address to your HP product.
  In the browser on your preference please type the printer's IP address and the EWS (Emblemded Web Server) should open here  Click the Networking tab, click the Wireless tab, and then click the IPv4tab. (Your menu path might be slightly different, depending on your HP product model.) A new settings page displays there do the following;
Set a Manual IP : Your wireless router automatically sets an IP address within a specific range (called the DHCP range). If you know what the DHCP range is, set an IP address in which the last set of numbers is outside that range, but no higher than 254. Keep the first three sets of numbers the same. If you do not know the DHCP range, select a fairly high IP address, like 250 (again, for the last set of numbers). To learn about your router's DHCP range, contact your Internet Service Provider (ISP) or wireless router manufacturer. 
Subnet address : Use 255.255.255.0, unless you know that it is different, in which case you should use that number.
Set the gateway address and the first DNS.  Find the gateway address in network configuration page you printed previously and added here and for the DNS servers. Use google's Public DNS Servers which are 8.8.8.8 and in the second (Alternative DNS) 8.8.4.4
Att this point you will be ready to take full advantage of the capabilities of EPrint just follow this instructions to get started GO HERE.
Hope this answer your question and helps you.  Let me know if I can assist you any further I will do my best to help you.
Best of luck;
RobertoR
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