Service Desk: Pricing data for partner could not be read
Hi all,
I am trying to configure the Service Desk functionality for Service Providers (on EHP1).
I follow the SAP Documentation (SAP Solution Manager: Service Desk for Service Providers) and SLA's made easy in SAP Solution Manager. Also some discussion threads helped me with some steps (I applied e.g. the recommendation from Pricing data for partner 106 could not be read. , but it didn't help).
I am facing some errors related to the CRM part of the configuration.
When I create Service Desk Contract (SLFV) in CRMD_ORDER, the error appears Pricing data for partner xxx could not be read. I checked the setting of BP and I am not able to find the reason, for customer's (sold-to-party) BP the sold-to-party > Sales Area Data the Sales Organization/Distribution Channel/Division are maintained. Which information for pricing is needed and where can it be configured?
Another error - I am sure it is related to the first one - the service contract cannot be determined in the service message (in Item details view under product). The error messages are about sales area/organization, so I suppose there is something wrong with the link Service Contract -> Business Partner definition.
Could you please help me what can cause the error?
Thanks in advance,
Vaclav
Hi Balaji.S,
my problem was solved when I double checked the settings of org structure. That means there must be a consistent setting for sales organization / distribution channel / division in businness partner (tcode BP), organizational model (PPOMA_CRM), product workbench (COMMPR01). The setting must be same for both the sales department of the service provider and the customer's company (I am sorry I am not CRM, so I am following just this simple logic)
In the long text of the error (in CRMD_ORDER) I could see "expected" combination for sales organization / distribution channel / division (message e.g. The access was carried out with sales organization 'O 50000613', distribution channel '01' and division '') -> when the org model was set up everywhere in this way, the contract was automatically filled by the organization data and in the next step the contract could be determined in the service desk message.
Anyway it took some time to find out the correct combination. Deeper CRM knowledge would help me much.
Vaclav
Similar Messages
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I have the following error: ' Pricing dates for Partner 110 could not be read', as I can associate a scheme to him of prices?
ThanksHi Sudhir,
Check your master data set up for the customer- check Billing tab in Sales area data in BP. You need to maintain a Customer pricing procedure.
Pricing procedure is determined as standard whenever you create a transaction based on the combination of Sales area+Customer pricing procedure +document pricing procedure.
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Hi guys,
We have ECC6 and CRM5,both are IDES.I have fulfilled some exercises on training document,for example,I can create sales order in CRM,then this sales order can be transported into ECC.
now I want to extend the sales area,so I made these operations:
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2. copy this sales area to CRM
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than I create sales order in CRM,I use sales organizaion Z009/71/71,BP 300027,but when I press ENTER,the error occurs.
Could anybody help me and give me some advices,many thanks!Hi Curry
Shalini has correctly pointed out the essentials required for price determination am using the same below:
Sales Org...........................Z009
Distribution Channel............71
Division..............................71
Customer Pricing Procedure ( can be seen in the transaction type Customizing)
Document Pricing procedure.( Can be ssen in the business partner-sales area data)
You need to check all these perameters, if the correct values are maintained for them. However if you are using your CRM installation for the first time then there is one important thing which you need to check. In the above mentioned essentials the Division plays a major role as dispite of the fact that the sales area is available in CRM system it is important to check if the Division is activated for the Sales Order Header or not. If the division is not activated then even if you maintain all the values system will throw the error that pricing data could not be read for the respective BP.
Following is the process to check the same and maintain the necessary values:
1. follow the path IMG -> CRM -> Master Data -> Organization Management -> Division Settings -> Define Use of Division and Dummy Division.
2. Put a tick mark in the check box Header Div. Act. and save your settings. Now check the transaction again.
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I'm having a problem with my em jobs service. It's listed as down. Severity is "Fatal". For the incident creation DATE it has the following:
"Reason for delay could not be established."
Note that it's the DATE column where it ways that the reason could not be established. Under "message" it has Dec 28, 2013 8:46:29 PM.
Target Name
Target Type
Severity
Message
Incident Creation Date
Incident Last updated Date
Escalation Level
EM Jobs Service
EM Service
Dec 28, 2013 8:46:29 PM
Reason for delay could not be established.
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None
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A CPI-C communication partner could not be logged on
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Details Page 3 Line 6 Security Audit Log: Local Analysis on sappor
1
|Date |Time |Cat|No|Cl.|User |Transaction Code |Terminal
|MNo|Text Date: 12.04.07
12.04.2007
06:20:10
DIA
2
000
SAPCPIC
|172.25.82.28 |AU6|RFC/CPIC Logon Failed, Reason = 1, Type =
Details
Recording at Local and Central Time........................ 12.04.2007
06:20:10
Task................ 3356 D2 Dialog Work Process No. 2
User................ SAPCPIC
Client.............. 000
Terminal............ 172.25.82.28
Mode................ 1
Transaction Code....
Program Name........ SAPMSSY1
Audit Class......... RFC logon ( 16 )
Security Level...... All ( 9 )
Documentation for SysLog Message AU 6 :
|RFC:
|
|The call check of a function module in a function group was not
|
|successful, that is, the user is not allowed to call the function
|
|module.
|
|
|
|CPIC:
|
|A CPI-C communication partner could not be logged on.
|
|
|
|Possible types:
|
|R = external RFC
|
|F = Internal RFC
|
|C = CPIC
|
|
|
|Possible reasons:
|
| 1 (USER_NOT_ALLOWED) User not allowed
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| 2 (USER_LOCKED) User locked
|
| 3 (STOP_SESSION) System stopped
|
| 4 (SAP_STAR) SAP* logon without user master record
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| 5 (BAD_BUFFER) Error in AUTH buffer
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| 6 (NO_EXT_CHECK) No external user check
|
| 7 (BAD_USER_TYPE) Incorrect user type
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| 9 (SNC_NAME_NOT_FOUND) No users found for SNC logon
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Technical Details
File................ 000001 k:\usr\sap\PRD\DVEBMGS00\log\20070411.AUD
Position............ 0000006840
Message ID.......... AU 6
Variable Parts...... S&1
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Maintain outgoing EDI-connection data for partner 199093 during ORDRSP
Hi Experts,
We are trying to send the "Order Confirmation" using "ORDRSP" IDOC message type. So we created the new Output type as ZBA0 (Copy of BA00) and assigned with the sales output pricing procedure.
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Business Place for document could not be determined
Hi,
When I am posting Remittance challan I am getting this following error,
"Business Place for document could not be determined".
Could any body please help me to solve this problem.
I maintained the following settings in system
1. T-Code: J_1IEWTNUMGR
UN04 SC04 194C 02
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Maintained Number ranges
I posted vendor document and I gave Business place and Section code also. Even After all the settings I am getting this problem. Please let me know is there any steps I missed are any thing I have to maintain in system.
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Thanks for you replay. I checked in table, data available in the table J_1IEWTNUMGR against Company code, Business place and Off Key.
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Error : "Backend data could not be read"....
Hi
We are having SRM 4.0 with backend R/3 4.7.
When shopping cart is approved, getting error message "Backend data could not be read".
In BBP_PD, status is showing "Error in Transmission"
Observed that BE_OBJECT_TYPE and BE_OBJECT_ID fields are blank in table BBP_PDBEI.
At the bottom of BBP_PD, in the alert section in Monitor field a message appeared as "Shopping Basket\Spooler Communication errors".
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As you said, this may be related to RFC communication.
During the SC approval, SRM will determine the follow on doc type (RS, RQ, PO) depending on your customizing, the SC item data, and what R/3 let you create (after META_INTERPRETE_DAT).
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Rgds
Christophe
PS: please reward points for helpful answers -
Can we change pricing date for line item in billing
Hi Expert,
Can we change pricing date , while raising inoice for particular line iteamHi,
We can not change the pricing date for perticular line item at billing document level, the only option is we can enter the required date at the time of invoice creation in VF01 screen.
If your requirement is copying the same pricing date that is entered at sales order, then do the following.
Go to T Code:VTFL and choose your DElivery Type and Billing Type, then choose your item category and then change the pricing type as 'D' .
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PO Change O/P error- Maintain outgoing EDI-connection data for partner for
Hi Experts ,
We are connecting our SAP ECC 6 ( Ehp 4) sytem to 3rd party system via SAP PI. We already done all the settings..line Output detemination procedure, Partner Profile ( WE20) , Port creation , Condition Records..etc.
We have PO Creation ( ZCRE) and PO Change ( ZPOC) Outbound messages to go from our system. Both have sepate message Types, since PO Creation IDOc should go immidiatly ( Dispatch time 4-Send immediately (when saving the application)
and PO Change IDoC should send as per wish manully in ME9F ( Dispatch time -3 Send with application own transaction).
Once PO Created , Output Message successfully triggering and IDoC is creating ( Green Color) ..so it is working fine .
Fo PO Change Message we had selcted Program -FM06AEND & FORM routine -CHANGE_FLAG.
We also set "Multiple issuing " checkbox in the Output Type and no requierment is assigned.
In WE 20, for Logical system ( LS) Partner XYZ, we set Process code ME11 and checked "Change Message"
1. But when I change PO Qty , output is not automaticaly triggering .After changing PO, if we see determination Analysis, in Procedure RMBEF1, this output ZPOC shows 2 times. First, it shows green color,...Output Found , and second times, it displays, "partner XYZ is not an EDI partner"
2. If we try to manually enter the Output ZPOC in PO Header, then system gives the Error - Maintain outgoing EDI-connection data for partner XYZ.
Can anyone pls suggest what should be the reason for above?
Thanks
NAPIssue Resolved .
The reason for this system behaviour is in fine-tuned control: We was
using ZMIN only for new message output and ZCHG only for change messagesNevertheless, you can maintain two entries in WE20 for ORDCHG:
EF ZCHG ME11 w/o Change message flag
EF ZCHG ME11 with Change message flag
Thanks
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