Service name of connection object change

One project has reported below issue -
"we have seen that the connections SERVICE NAME is changed to
XYZ instead of ABC which happened for 2nd time in this week. Also
try to identify if this is happening automatically or if someone is
making these changes manually."
Initially we have change back to new service name, but after few days
again they reported same issue.
I would like to understand the probable cause of this issue so we can
take some preventive actions.

The Connection Server only comes into play when running reports from the desktop, not through InfoView.  And then, only if you're configured so that the database client isn't installed on the workstations of the people who are using those tools.
For WebI and Deski, the connection is defined in the Universe.  So, I would look at two things:
1.  Who has been updating the universe - you need to look at who has been editing the universe.  You may be able to find this out from auditing.  I don't have access to my system right now and I don't remember for sure.
2.  If you are using Life Cycle Manager, check to see if you have any jobs running that update this universe.  Modify the job so that it does not update the connection when moving the universe.
-Dell

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