Service Requests remain In Progress when all Activities are Completed

Question

Hello Experts, we're periodically finding Service Requests remain In Progress, when all Activities within the SR are Completed.
Specifically this is happening when a RB Activity within the SR template has generated an Incident and attached it to the SR, and all of the Activities within the SR are Completed prior to the Incident being Closed.
Has anyone run into this situation?
Even if we had means to easily find this scenario in our system that would ease our pain -- is it possible to use PowerShell to return all Service Request's which are In Progress but have all child Activities marked as Completed?
Thanks!

Answer 1

I've run into a couple of Service Request status issues. I'm convinced the SR status workflows are not as well designed as the other out of the box work item workflows. I've recently run into a problem with Service Requests failing to start (i.e. stuck forever
in New status) depending on how they were created, and Here's a similar script i used to address the SR's jumping to completed bug from early in 2012.
import-module smlets
#Variable Setups
$SRCompleted = Get-SCSMEnumeration ServiceRequestStatusEnum.Completed$
$SRCompletedID = $SRCompleted.id
$SRInProgress = Get-SCSMEnumeration ServiceRequestStatusEnum.InProgress
$ACCompleted = Get-SCSMEnumeration ActivityStatusEnum.Completed$
$ACSkipped = Get-SCSMEnumeration ActivityStatusEnum.Skipped$
$SRClass = Get-ScsmClass System.WorkItem.ServiceRequest$
$ContainsActivity = get-scsmrelationshipclass System.WorkItemContainsActivity$
$SRReset = $False
#Get SR in question (from workflow params)
$SR = get-scsmobject -class $SRClass -filter "id -eq $ID"
#Get all children relations.
$ChildREls = Get-SCSMRelationshipObject -BySource $SR | ? {$_.relationshipid -eq $ContainsActivity.id -and $_.IsDeleted -eq $False}
#if there are children (don't reset SRs that don't have activities)
if ($ChildRELs) {
foreach ($childREL in $ChildRELs ){
#Get Activity from child relation.
$ChildAC = (get-scsmobject -Id $childREL.TargetObject.id)
if (!($ChildAC.Status -eq $ACCompleted -or $ChildAC.Status -eq $ACSkipped -or $ChildAC.Skip -eq $True)) {
$SRReset = $True
if ($SRReset) { Set-SCSMObject $sr -Property Status -Value $SRInProgress }
the important part of that script is the bit where i'm walking each child and checking it's status. you could adapt this to your situation with some framing adjustments.