Service Requests stuck In Progress

I have about 20-30 service requests that are stuck in the In Progress state. The activities on the Service Request have been completed.
I have tried restarting the services below and deleted the HealthServiceStore.edb file in the folder C:\Program Files\Microsoft System Center 2012 R2\Service Manager\Health Service State\Health Service Store
Microsoft Monitoring Agent
System Center Data Access Service
System Center Management Configuration
I have everything to my knowledge short of rebooting the server. Is there anything else I can try?

I wrote a blogpost on how to detect stuck SR using a script, and a script that will kickstart it again (some requests have activities that are stuck in pending which is even worse). Also finds the ones with all completed activities but SR is still active.
http://codebeaver.blogspot.dk/2014/07/restarting-workflow-scripted.html
@Thomas
Didn't know you could use -Value "Closed" as this is an enumeration. Anyways, if you wan't to be language-independent you can use (free from memory - not tested)
$ClosedStatus = Get-SCSMEnumeration ServiceRequestStatusEnum.Closed # Something like this :D
$SR | Set-SCSMObject -Propertyhashtable @{Status = $ClosedStatus}
Cheers,
Anders Spælling
Senior Consultant
Blog:
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Please remember to 'Propose as answer' if you find a reply helpful

Similar Messages

Service Requests remain In Progress when all Activities are Completed

Hello Experts, we're periodically finding Service Requests remain In Progress, when all Activities within the SR are Completed.
Specifically this is happening when a RB Activity within the SR template has generated an Incident and attached it to the SR, and all of the Activities within the SR are Completed prior to the Incident being Closed.
Has anyone run into this situation?
Even if we had means to easily find this scenario in our system that would ease our pain -- is it possible to use PowerShell to return all Service Request's which are In Progress but have all child Activities marked as Completed?
Thanks!

I've run into a couple of Service Request status issues. I'm convinced the SR status workflows are not as well designed as the other out of the box work item workflows. I've recently run into a problem with Service Requests failing to start (i.e. stuck forever
in New status) depending on how they were created, and Here's a similar script i used to address the SR's jumping to completed bug from early in 2012.
import-module smlets
#Variable Setups
$SRCompleted = Get-SCSMEnumeration ServiceRequestStatusEnum.Completed$
$SRCompletedID = $SRCompleted.id
$SRInProgress = Get-SCSMEnumeration ServiceRequestStatusEnum.InProgress
$ACCompleted = Get-SCSMEnumeration ActivityStatusEnum.Completed$
$ACSkipped = Get-SCSMEnumeration ActivityStatusEnum.Skipped$
$SRClass = Get-ScsmClass System.WorkItem.ServiceRequest$
$ContainsActivity = get-scsmrelationshipclass System.WorkItemContainsActivity$
$SRReset = $False
#Get SR in question (from workflow params)
$SR = get-scsmobject -class $SRClass -filter "id -eq $ID"
#Get all children relations.
$ChildREls = Get-SCSMRelationshipObject -BySource $SR | ? {$_.relationshipid -eq $ContainsActivity.id -and $_.IsDeleted -eq $False}
#if there are children (don't reset SRs that don't have activities)
if ($ChildRELs) {
foreach ($childREL in $ChildRELs ){
#Get Activity from child relation.
$ChildAC = (get-scsmobject -Id $childREL.TargetObject.id)
if (!($ChildAC.Status -eq $ACCompleted -or $ChildAC.Status -eq $ACSkipped -or $ChildAC.Skip -eq $True)) {
$SRReset = $True
if ($SRReset) { Set-SCSMObject $sr -Property Status -Value $SRInProgress }
the important part of that script is the bit where i'm walking each child and checking it's status. you could adapt this to your situation with some framing adjustments.

ISupport - Service Request Update page Progress section

Hi folks,
iSupport 11.5.10.2
On iSupport's Service Request Update page (IBU_CF_SR_190_G), is there any way in the Progress section to display only certain kinds of information? For example, right now, Progress section displays Notes, Status Changes, Severity Changes etc. Is there a way to display, say, only Notes?
Kind Regards.

Steps to do the configuration:
1.Login to EBS
2.Select the Application Developer Common Modules Responsibility.
3.Selct the Region Function.
4.Query for IBU_CF_SR_DTL_PROGRESS_TABLE region.
5. Using this region you should be able to enable only Notes to show up in the progress region.

SCSM 2012 R2 - Activities have been completed but Service Request staying In Progress

I have noticed that a number of service requests that are shwoing with the status as 'In Progress' have actually had all the related activities resolved.
Once the activities are all closed the request should automatically go to Compelted, why is this not happening on some of my Service Request????
tamrep

There were in deed some needing attention under activity status changed, but no errors showing in the log.
I re-ran them all and they succeeded so maybe this was it. Have you come across it before? I'll need to keep an eye on this.
There wasn't anything requiring attention under Service request Status changed, which i was surprised with.
tamrep

Create a view - All Service Requests that contain a Completed Review Activity

In the Service Manager 2012 console, is it possible to create a view that displays Service Requests, with the view criteria being something like as follows:
Service Request status is In Progress
Service Request contains a Review Activity where the Review Activity status is In Progress
My intent is to provide a way for Service Desk Operators to be able to identify requests that are ready for implementation.
From what I'm seeing in the console, this sort of view is not possible as it appears that any view criteria must be derived from the view's target class.

Nothing like a bit of thread necromancy in the morning.
It turns out the solution to this question was quite straight forward (once you know where to look...)
The trick is creating a view based on one of the Service Request combination classes rather than the basic class itself, and then rephrasing my requirement after realising that what I was really after was a view containing Requests that have an In Progress
Manual Activity.
So...open the console, go to Work Items, right click on
Service Request Fulfillment and select Create View
On the General tab, give your view a name and select a Management in which it will be stored.
On the Criteria tab, click Browse to select a specific object class. Change the
Frequently used basic classes filter to Combination classes then enter 'Service Request' in the filter field.
Pick the Service Request and Activity class.
Now when configuring the criteria, you'll notice a little arrow next to the
Service Request class. Click on this arrow to expand the node, and select the
Contains Activity class.
Under the Available properties box, enter 'Status' in the search field. In my environment, I got two Status fields. Each corresponds to a specific Activity class. Select both of them and click
Add.
One of the Criteria will look like 'Contains Activity[Activity]Status'. Keep this one and delete the other from the Criteria box. Change the value to 'Completed'
While we're at it, select the Service Request class and add a criteria for the Service Request Status = 'In Progress'.
Click on the Display tab and select whatever fields you want to display in this view. Click
OK to save this view.
Now go to the Administration workspace and select the
Management Packs node. Export your management pack that contains your view and open the management pack in a text file viewer. Notepad++ works for me...
First search for the string that you used to name your view. It will be found towards the bottom of the MP in a DisplayString element in the LanguagePacks XML element. This element will have an ElementID.
Select the ElementID and search the entire file for this string. You want the instance that resides within a Presentation | Views | View element. From this point, scroll down until you get to a Criteria element. Within the Criteria element you will find
the two Expressions that were entered via the GUI. One of the Expressions corresponds to the Service Request.Status=In Progress criteria, the other corresponds to the Activity.Status=In Progress criteria. We will be changing the Activity criteria so that it
explicitly refers to a Manual Activity.
Identify the Expression that has the Property containing the string 'System.WorkItemContainsActivity'. We will be changing the TypeConstraint attribute of this criteria.
In this line, Replace the string 'System.WorkItem.Activity' with 'System.WorkItem.Activity.ManualActivity'
Save this file and import the management pack into SCSM

Service Requests get intermittently closed by the workflow account.

I am noticing that a workflow has changed some service requests from in progress to Completed although there are still pending activities in the Activities area. Does anyone know how to troubleshoot this?

Close, but recall that Status is an enumeration. So the value is actually a Guid. There's two ways to set it..with the Guid directly:
<Property Path="$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$">50C667CF-84E5-97F8-F6F8-D8ACD99F181C</Property>
or with an MP reference like this:
<Property Path="$Context/Property[Type='CustomSystem_WorkItem_Activity_Library!System.WorkItem.Activity']/Status$">$MPElement[Name='CustomSystem_WorkItem_Activity_Library!ActivityStatusEnum.Ready']$</Property>
The $MPElement token automatically references the Guid for that particular mp element..and it's more readable by a human :) (Unless you start memorizing GUIDs for fun..not that I recommend that)

Service Requests not resolving

Good Morning TechNet Experts,
I have been having an issue with service requests and I'm one week away from deployment. Basically, I had no need for a "Review" activity, we implement service requests the same way we implement incidents. An analyst opens a ticket for customer,
once service has been applied they should resolve the service request. With incidents this is easy, you just change the incident status to resolved...
However, with Service Requests I created a new template that did not require the "Approval" activity, only the "Apply Service" activity. My Idea was when an analyst is finished with the ticket, he/she just marks the "Apply Service"
activity as completed and the service request can move to "Completed" status.
Although the activity is being marked as completed, the ticket is not changing status. Some are stuck in "In Progress" and some are stuck in "New" status (even though the activity is showing as completed....). These have been stuck for
more than 24 hours now... when this actually goes into production a week from now even 5 minutes is a long time.
What can I do to solve this? I am open to implementing a new procedure if required. Thanks in advance!

Hi,
First of all, it looks like you are having an issue with your workflows. Please restart the HealthService (Microsoft Monitoring Agent) and check if the workflows restart. Do other workflows run (e.g. notification subscriptions)?
Secondly, if you are using service requests with only one manual activity, I believe the handling is a little bit complicated for your analysts. Why don't you remove all activities completely from your SR template? The service request will then go to status
"Submitted" once created, and the analyst can use the task "Complete" to complete the SR without having to worry about activities.
HTH,
Dieter

SCSM 2012 - service requests auto complete even with activities in them

I introduced SCSM 2012 on Monday at out company. I have a number of service requests templates that the service desk use.
I have seen a major fault. Occasionally when a request is raised from the template the goes straight to complete and therefore the manual activities are stuck in pending and i have to kill the activities using a powershell script. Below is a screen shot
showing an example.
THis was raised from a template the service desk use frequently. The template is ok because we have used it several times. In the example below service desk raised the template - as ever when you raise a request the system moves it from 'new' to 'In Progress'
- which is fine you should expect this - but then it automatically moves it from 'In Progress to 'Complete' - this is without the activity being completed. The activity is then stuck in pending. No one is marking the request as complete, the system is doing
it - but why??????? there are no workflows set up at all for Service Requests

Hi CCOTS-KN
You can actually quite easily test this.
Create an SR from a template that has 3 Manual Activities. Once created it will progress through the 'Submitted' status to the 'In Progress' status. The first Manual Activity should also be 'In Progress'. Now complete the first Manual Activity,
then wait for the second Manual Activity to go to the 'In Progress' status. Now, put the SR 'On Hold'. Wait for a couple of minutes - until the 2nd and 3rd Manual Activities are paused. Now resume the SR. What should happen is that
the Manual Activity resume workflow should trigger before other workflows, resulting in the SR and the Manual Activities remaining 'In Progress'. If the issue is not fixed, the completion workflow will trigger first resulting in a completed SR with paused
activities.
HTH
Cheers
Shaun

How to create a view for all Service Requests that are not approved by reviewer

Hallo,
I want to create a view in the Service Requests library that shows all SRs that are not approved. How to configure condition that says: if a SR has related Review Activity which is In Progress, show that SRs?
I couldn't find this when creating the view. Thank you.

So here's the first problem with that: Which review activity? a SR can contain multiple RAs, so how do we decide if an arbitrary SR is approved or not?
As to the specific language you use (Any child RA is In Progress) you might want to look at the criteria from the default Change approval view, which does something similar:
<QueryCriteria Adapter="omsdk://Adapters/Criteria" xmlns="http://tempuri.org/Criteria.xsd">
<Criteria>
<FreeformCriteria>
<Freeform>
<Criteria xmlns="http://Microsoft.EnterpriseManagement.Core.Criteria/">
<Expression>
<And>
<Expression>
<SimpleExpression>
<ValueExpressionLeft>
<Property>$Context/Path[Relationship='CoreActivity!System.WorkItemContainsActivity' TypeConstraint='CoreActivity!System.WorkItem.Activity.ReviewActivity']/Property[Type='CoreActivity!System.WorkItem.Activity']/Status$</Property>
</ValueExpressionLeft>
<Operator>Equal</Operator>
<ValueExpressionRight>
<Value>$MPElement[Name="CoreActivity!ActivityStatusEnum.Active"]$</Value>
</ValueExpressionRight>
</SimpleExpression>
</Expression>
<Expression>
<SimpleExpression>
<ValueExpressionLeft>
<Property>$Context/Property[Type='CoreChange!System.WorkItem.ChangeRequest']/Status$</Property>
</ValueExpressionLeft>
<Operator>Equal</Operator>
<ValueExpressionRight>
<Value>$MPElement[Name="CoreChange!ChangeStatusEnum.InProgress"]$</Value>
</ValueExpressionRight>
</SimpleExpression>
</Expression>
</And>
</Expression>
</Criteria>
</Freeform>
</FreeformCriteria>
</Criteria>
</QueryCriteria>
This is a simple AND criteria with two componets. one looking for a Review Activity (TypeConstraint='CoreActivity!System.WorkItem.Activity.ReviewActivity') which is related to the targetting CR by Contains Activity ($Context/Path[Relationship='CoreActivity!System.WorkItemContainsActivity';
Context in this... context means the CR targeted by the view) where it's status (/Property[Type='CoreActivity!System.WorkItem.Activity']/Status$) is In Progress ($MPElement[Name="CoreActivity!ActivityStatusEnum.Active"]$). The other is filtering
for the target change request's status ( $Context/Property[Type='CoreChange!System.WorkItem.ChangeRequest']/Status$) is In Progress ($MPElement[Name="CoreChange!ChangeStatusEnum.InProgress"]$).
You could convert the second criteria to point to SRs and SR status values, and then use the similar text for the first criteria. i'd recommend
Anton's Advanced View Editor (or
the free version) to do the criteria adjustment.

Template to open multiple service requests

I have the following requirement to achieve with service manager...
I wish to open a new Service request or incident from HR for a new starter,
This SR or incident then needs to open templeted sub activites of build machine, assign phone extension, create AD account etc etc
These sub-tasks can then be assigned to other staff and closed off seperately but all link to the master...
How can I achieve this?
***Don't forget to mark helpful or answer***

This is, in fact, the entire purpose of the template, to allow you to create complex work items like Service Requests, with all component activities as they are.
The service request is a linear progression, i.e. only one activity will run at a time, and as soon as it completes, the next activity will start. this behavior is by design. if you have multiple tasks that need to run concurrently, consider using a Parallel
Activity container. the PA container will start, and all activities within the PA container will start, and as soon as all activities inside the PA are completed, then the PA will complete, and the next activity inside the Service Request will start.
Views are not updated unless you click away and back, or manually refresh the view. this might be why you don't see them.

Error in OWB:RPE-01008: Recovery of this request is in progress

I am not able to deploy OWB objects. I get the error RPE-01008: Recovery of this request is in progress.
The MDL file was created using 10.2 OWB. Now I have Upgraded the MDL using OWB before importing the MDL to 11.2. This error comes while deployment.
Below is the text I copied from the files log directory in the OWB home
2012/11/28-14:27:43-IST [535B58][] Platform Service for null
2012/11/28-14:27:44-IST [535B58][] Connection Manager - OCI fix performed
2012/11/28-14:27:45-IST [535B58][] Thin driver connection time - 1098 millisecond(s)
2012/11/28-14:27:45-IST [535B58][] Connection Manager - property user.timezone value is Asia/Calcutta
2012/11/28-14:27:45-IST [535B58][] Connection Manager - connection.timezone not set. Defaulting to value SERVICE
2012/11/28-14:27:45-IST [535B58][] Connection Manager - using service timezone Asia/Calcutta
2012/11/28-14:27:45-IST [535B58][] Connection Manager - defaultimg session timezone offset to +05:30
2012/11/28-14:27:46-IST [535B58][] Free Memory(bytes)=763328 Total Memory(bytes)=3928064 Used Memory(bytes)=3164736 Used Memory(percent)=81%
2012/11/28-14:27:46-IST [535B58][] Control Center Service Version 11.2.0.1.0 starting
2012/11/28-14:27:46-IST [535B58][] Client-side startup request
2012/11/28-14:27:46-IST [535B58][] Control Center Repository Name OWBSYS on Service owbdb at Host localhost
2012/11/28-14:27:46-IST [535B58][] Explicit garbage collection - every 1 execution(s)
2012/11/28-14:27:46-IST [535B58][] Initializing Platform
2012/11/28-14:28:47-IST [535B58][] oracle.wh.runtime.platform.adapter.InfrastructureException: RPE-01003: An infrastructure condition prevented the request from completing.
- ORA-20001: The control center service is already running in a different process
ORA-06512: at "OWBSYS.WB_RTI_EXCEPTIONS", line 107
ORA-06512: at "OWBSYS.WB_RT_SERVICE_CONTROL", line 60
ORA-06512: at line 1
     at oracle.wh.runtime.platform.service.Service.run(Service.java:228)
     at oracle.wh.runtime.platform.service.Service.main(Service.java:1150)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:585)
     at Launcher.main(Launcher.java:167)
Caused by: java.sql.SQLException: ORA-20001: The control center service is already running in a different process
ORA-06512: at "OWBSYS.WB_RTI_EXCEPTIONS", line 107
ORA-06512: at "OWBSYS.WB_RT_SERVICE_CONTROL", line 60
ORA-06512: at line 1
     at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:439)
     at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:395)
     at oracle.jdbc.driver.T4C8Oall.processError(T4C8Oall.java:802)
     at oracle.jdbc.driver.T4CTTIfun.receive(T4CTTIfun.java:436)
     at oracle.jdbc.driver.T4CTTIfun.doRPC(T4CTTIfun.java:186)
     at oracle.jdbc.driver.T4C8Oall.doOALL(T4C8Oall.java:521)
     at oracle.jdbc.driver.T4CPreparedStatement.doOall8(T4CPreparedStatement.java:205)
     at oracle.jdbc.driver.T4CPreparedStatement.executeForRows(T4CPreparedStatement.java:1008)
     at oracle.jdbc.driver.OracleStatement.doExecuteWithTimeout(OracleStatement.java:1307)
     at oracle.jdbc.driver.OraclePreparedStatement.executeInternal(OraclePreparedStatement.java:3449)
     at oracle.jdbc.driver.OraclePreparedStatement.executeUpdate(OraclePreparedStatement.java:3530)
     at oracle.jdbc.driver.OraclePreparedStatementWrapper.executeUpdate(OraclePreparedStatementWrapper.java:1062)
     at sqlj.runtime.ExecutionContext$OracleContext.oracleExecuteUpdate(ExecutionContext.java:1570)
     at oracle.wh.runtime.platform.service.Service.run(Service.java:212)
     ... 6 more
java.sql.SQLException: ORA-20001: The control center service is already running in a different process
ORA-06512: at "OWBSYS.WB_RTI_EXCEPTIONS", line 107
ORA-06512: at "OWBSYS.WB_RT_SERVICE_CONTROL", line 60
ORA-06512: at line 1
     at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:439)
     at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:395)
     at oracle.jdbc.driver.T4C8Oall.processError(T4C8Oall.java:802)
     at oracle.jdbc.driver.T4CTTIfun.receive(T4CTTIfun.java:436)
     at oracle.jdbc.driver.T4CTTIfun.doRPC(T4CTTIfun.java:186)
     at oracle.jdbc.driver.T4C8Oall.doOALL(T4C8Oall.java:521)
     at oracle.jdbc.driver.T4CPreparedStatement.doOall8(T4CPreparedStatement.java:205)
     at oracle.jdbc.driver.T4CPreparedStatement.executeForRows(T4CPreparedStatement.java:1008)
     at oracle.jdbc.driver.OracleStatement.doExecuteWithTimeout(OracleStatement.java:1307)
     at oracle.jdbc.driver.OraclePreparedStatement.executeInternal(OraclePreparedStatement.java:3449)
     at oracle.jdbc.driver.OraclePreparedStatement.executeUpdate(OraclePreparedStatement.java:3530)
     at oracle.jdbc.driver.OraclePreparedStatementWrapper.executeUpdate(OraclePreparedStatementWrapper.java:1062)
     at sqlj.runtime.ExecutionContext$OracleContext.oracleExecuteUpdate(ExecutionContext.java:1570)
     at oracle.wh.runtime.platform.service.Service.run(Service.java:212)
     at oracle.wh.runtime.platform.service.Service.main(Service.java:1150)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:585)
     at Launcher.main(Launcher.java:167)
2012/11/28-14:28:47-IST [535B58][] The Control Center Service is shutting down due to a previously reported fatal error.

I did restart the server. Another issue I found while running the service_doctor.sql is that the port that OWB was by default trying to connect was 1521. However the DB port was 1522. So I updated an owb table with the port number.Sorry I forgot the name of the table. However I still have the error while deploying, but deployment is shown as sucessful, so Iam ignoring it.. Thanks for replying

How do I delete a Dependant Activity that was accidentally added to a Service Request?

It does not let me "delete" the activity, any other I add I can delete. Also I tried to "Cancel" the Service Request, and it gave me an error, shown below.
Any Suggestions? This is the second time I have had this issue, but before I was able to cancel the Service Request for the User. This specific Request has already been worked, and they are just trying to close it, and that is where they saw that the dependant
activity was used instead of Manual Activity, and they can not close it.
FYI, we do NOT have change management turned on yet, we are fairly new to SCSM.

Was the activity already in-progress or pending? Once an activity has a status, it can no longer be deleted. This is based partly on ITIL principles as well as Service Manager's design. Once an activity "exists", it should only be pending, on hold,
in progress, completed, or skipped (or canceled/failed when things go wrong).
In my opinion, if you accidentally add an activity, you should simply set it to "Skip" and it won't interfere with your work item any longer.
You're free to delete activities that have no status (indicated by the yellow "star" icon on the activity). Typically activity templates will not have a status so you can easily add/remove them from a work item template. However, once you submit
a new activity to an existing work item, SCSM's workflow engine will set that activity's status which will prevent you from deleting it.
So, basically, if you see the star icon, you can delete the activity..otherwise, just set it to skipped.
If you want to get technical, you can use powershell or the SDK to really delete any activity, but there are pitfalls to watch out for. For example, if you delete an activity, make sure you adjust all the other activity's SequenceId values or the activities
probably won't run through their lifecycle properly.
As for the error you got when you tried to cancel it the first time, I'm not sure what caused that.

How to cancel a service request?

I had been running the Ipod in the car and noticed it had gone into the red. I turned it off and it went off normally. When I got home I hooked it to the computer to charge and it froze up completely, no response to anything, hold button, click wheel, weirdest yet, the backlight stayed on permanantly. And the computer did not recognize that it was even connected in Itunes or as a drive.
So I freaked out a bit and after an hour or so while( after trying what I could which was basically holding controls down and flipping the hold button off and on ) I gave up and put in a service request, and went to bed.
The next day, I noticed that the Ipod was dark ( which I expected since the battery was almost gone and the backlite was stuck on ). But just for fun I press the clickwheel on and lo and behold, it came back on as normal. I hooked it up to the computer as usual and it was visible to Itunes and the computer as it should have before. So I went through the reset process just in case and relaoded my music.
So I guess there should be a 6th "R" Let it sit over night and see if it still screwed up the next day
Now I'm stuck trying to figure out how to cancel a service after already receiving the return box Which was very fast by the way. Like, 2 days. Anyway, I looked all over the support site and could not find anything that looked like what I needed.
Does anyone have any idea what I need to do to cancel the service request?
Mike
Dell Dimension 8400 Windows XP Pro
Dell Dimension 8400 Windows XP Pro

Call apple...
Apple Phone Numbers
btabz

RPE-01008: Recovery of this request is in progress--while a table deploymen

Hi friends....
I am getting this error when I want to redeploy a modified table.
The steps I did as follows.
1. I created a destination and source modules.
2. I import a table from source.
3. I create a tbale in destination module in owb.
4. I deploy the table in owb.
5. Deployment wass success.
6. I created a simple mapping.
7. It was successful. Data is transfered from source to module.
8. Now I added a new field in the table which in destination module.
9 I want to upgrade the table in target schema.
10. I deployed the table in destination module in owb.
Then it gives the error
"The object you are trying to deploy is invalid. Please review the generated scripts for errors"
When I opened the generated scripts the messages are as follows.
RPE-01008: Recovery of this request is in progress. RTC-5351: A serious error occured whilst generating the Impact Report. Please review the Runtime Service Log.
Thanks in advance.
Gowtham Sen

Hi,
If you are trying to deploy the table from Client straight, OWB generates UPGRADE statement,and this never worked. It is a bug.
go to Deployment manager, select the table in question and then use the "Replace" action. this should work. But, the data you have loaded previously will be vanished, as "Replace" drops the table and re-creates it.
Thanks
mahesh

RPE-01008: Recovery of this request is in progress, while executing

While I am trying to execute a mapping I am getting the following error..RPE-01008: Recovery of this request is in progress... The deployment went fine, but execution throws this error. The log file looks like
2007/10/13-21:22:20-JST [1B8E059] Error creating the temp directory C:\OraHome_1/owb/temp
2007/10/13-21:22:22-JST [1B8E059] Free Memory(bytes)=738744 Total Memory(bytes)=2031616 Used Memory(bytes)=1292872 Used Memory(percent)=64%
2007/10/13-21:22:23-JST [1B8E059] Runtime Platform Service Version 10.2.0.2.8 starting
2007/10/13-21:22:23-JST [1B8E059] Client-side startup request
2007/10/13-21:22:23-JST [1B8E059] Platform Repository Name dwhownr on Service icgdwh at Host 10.109.65.67
2007/10/13-21:22:23-JST [1B8E059] Explicit garbage collection - every 1 execution(s)
2007/10/13-21:22:23-JST [1B8E059] Recovery starting
2007/10/13-21:22:23-JST [1B8E059] Recovering execution with audit ID 4109
2007/10/13-21:22:23-JST [1B8E059] Explicit garbage collection - requested
2007/10/13-21:22:23-JST [1B8E059] AuditId=4109: Processing execute request
2007/10/13-21:22:23-JST [1B8E059] Free Memory(bytes)=1149088 Total Memory(bytes)=2162688 Used Memory(bytes)=1013600 Used Memory(percent)=47%
2007/10/13-21:22:23-JST [1B8E059] Recovering execution with audit ID 4117
2007/10/13-21:22:23-JST [157AA53] Connection Manager - off
2007/10/13-21:22:23-JST [1B8E059] Explicit garbage collection - requested
2007/10/13-21:22:23-JST [1B8E059] AuditId=4117: Processing execute request
2007/10/13-21:22:23-JST [1B8E059] Free Memory(bytes)=1122832 Total Memory(bytes)=2162688 Used Memory(bytes)=1039856 Used Memory(percent)=49%
2007/10/13-21:22:23-JST [1B8E059] Service startup complete
2007/10/13-21:22:23-JST [157AA53] Thin driver connection time - 94 millisecond(s)
2007/10/13-21:22:23-JST [1DF8B99] Thin driver connection time - 94 millisecond(s)
2007/10/13-21:22:23-JST [1DF8B99] Initializing execution for auditId= 4117 parentAuditId= null topLevelAuditId=4117 taskName=ICDMAPFCTAWB
2007/10/13-21:22:23-JST [157AA53] Initializing execution for auditId= 4109 parentAuditId= null topLevelAuditId=4109 taskName=ICDMAPFCTAWB
2007/10/13-21:22:24-JST [1DF8B99] oracle.wh.runtime.platform.service.controller.RecoveryInProgress: RPE-01008: Recovery of this request is in progress.
     at oracle.wh.runtime.platform.service.controller.AdapterContextImpl.initialize(AdapterContextImpl.java:1570)
     at oracle.wh.runtime.platform.service.controller.ExecutionContextImpl.initialize(ExecutionContextImpl.java:1508)
     at oracle.wh.runtime.platform.service.controller.ExecutionController.initialize(ExecutionController.java:32)
     at oracle.wh.runtime.platform.service.controller.ExecutionController.execute(ExecutionController.java:50)
     at oracle.wh.runtime.platform.service.controller.ExecutionController.execute(ExecutionController.java:23)
     at oracle.wh.runtime.platform.service.ExecutionManager.run(ExecutionManager.java:36)
     at java.lang.Thread.run(Thread.java:534)
2007/10/13-21:22:24-JST [157AA53] oracle.wh.runtime.platform.service.controller.RecoveryInProgress: RPE-01008: Recovery of this request is in progress.
     at oracle.wh.runtime.platform.service.controller.AdapterContextImpl.initialize(AdapterContextImpl.java:1570)
     at oracle.wh.runtime.platform.service.controller.ExecutionContextImpl.initialize(ExecutionContextImpl.java:1508)
     at oracle.wh.runtime.platform.service.controller.ExecutionController.initialize(ExecutionController.java:32)
     at oracle.wh.runtime.platform.service.controller.ExecutionController.execute(ExecutionController.java:50)
     at oracle.wh.runtime.platform.service.controller.ExecutionController.execute(ExecutionController.java:23)
     at oracle.wh.runtime.platform.service.ExecutionManager.run(ExecutionManager.java:36)
     at java.lang.Thread.run(Thread.java:534)
2007/10/13-21:22:24-JST [1DF8B99] Attempting to create adapter 'class.RuntimePlatform.0.NativeExecution'
2007/10/13-21:22:24-JST [157AA53] Attempting to create adapter 'class.RuntimePlatform.0.NativeExecution'
2007/10/13-21:22:24-JST [157AA53] Attempting to create native operator 'class.RuntimePlatform.0.NativeExecution.PLSQL'
2007/10/13-21:22:24-JST [1DF8B99] Attempting to create native operator 'class.RuntimePlatform.0.NativeExecution.PLSQL'
2007/10/13-21:22:24-JST [157AA53] Native execution operator initiating recovery by recoverable operator oracle.wh.runtime.platform.operator.plsql.NativePLSQLOperator
2007/10/13-21:22:24-JST [1DF8B99] Native execution operator initiating recovery by recoverable operator oracle.wh.runtime.platform.operator.plsql.NativePLSQLOperator
2007/10/13-21:22:24-JST [157AA53] Native PLSQL Operator recovery starting
2007/10/13-21:22:24-JST [1DF8B99] Native PLSQL Operator recovery starting
2007/10/13-21:22:24-JST [1DF8B99] Thin driver connection time - 94 millisecond(s)
2007/10/13-21:22:25-JST [1DF8B99] PLSQL callspec: declare "$MAP_ENV$" wb_rt_mapaudit.wb_rt_name_values;begin "$MAP_ENV$"(1).param_name := 'OBJECT_ID';"$MAP_ENV$"(1).param_value := 1170;"$MAP_ENV$"(2).param_name := 'AUDIT_ID';"$MAP_ENV$"(2).param_value := 4117;"$MAP_ENV$"(3).param_name := 'OPERATING_MODE';"$MAP_ENV$"(3).param_value := '3';"$MAP_ENV$"(4).param_name := 'PURGE_GROUP';"$MAP_ENV$"(4).param_value := 'WB';"$MAP_ENV$"(5).param_name := 'MAX_NO_OF_ERRORS';"$MAP_ENV$"(5).param_value := '1000';"$MAP_ENV$"(6).param_name := 'COMMIT_FREQUENCY';"$MAP_ENV$"(6).param_value := '1000';"$MAP_ENV$"(7).param_name := 'AUDIT_LEVEL';"$MAP_ENV$"(7).param_value := '2';"$MAP_ENV$"(8).param_name := 'BULK_SIZE';"$MAP_ENV$"(8).param_value := '1000'; ? := "ICDMAPFCTAWB"."MAIN"(p_env=>"$MAP_ENV$");end;
2007/10/13-21:22:25-JST [157AA53] Thin driver connection time - 110 millisecond(s)
2007/10/13-21:22:25-JST [157AA53] PLSQL callspec: declare "$MAP_ENV$" wb_rt_mapaudit.wb_rt_name_values;begin "$MAP_ENV$"(1).param_name := 'OBJECT_ID';"$MAP_ENV$"(1).param_value := 1170;"$MAP_ENV$"(2).param_name := 'AUDIT_ID';"$MAP_ENV$"(2).param_value := 4109;"$MAP_ENV$"(3).param_name := 'OPERATING_MODE';"$MAP_ENV$"(3).param_value := '3';"$MAP_ENV$"(4).param_name := 'PURGE_GROUP';"$MAP_ENV$"(4).param_value := 'WB';"$MAP_ENV$"(5).param_name := 'MAX_NO_OF_ERRORS';"$MAP_ENV$"(5).param_value := '1000';"$MAP_ENV$"(6).param_name := 'COMMIT_FREQUENCY';"$MAP_ENV$"(6).param_value := '1000';"$MAP_ENV$"(7).param_name := 'AUDIT_LEVEL';"$MAP_ENV$"(7).param_value := '2';"$MAP_ENV$"(8).param_name := 'BULK_SIZE';"$MAP_ENV$"(8).param_value := '1000'; ? := "ICDMAPFCTAWB"."MAIN"(p_env=>"$MAP_ENV$");end;
it shows Error creating the temp directory C:\OraHome_1/owb/temp, but the temp folder is alreadt there in the <OWB_HOME>/owb.
Can somebody help me to solve this issue? The owb repository version is 10.2.0.2 ..A few mappings got executed. The error is coming for a mapping which is quite a big one...

Hi,
If you are trying to deploy the table from Client straight, OWB generates UPGRADE statement,and this never worked. It is a bug.
go to Deployment manager, select the table in question and then use the "Replace" action. this should work. But, the data you have loaded previously will be vanished, as "Replace" drops the table and re-creates it.
Thanks
mahesh

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