Shoddy Forum Support

Why does it take two or three clicks to get these forums to respond? And why does Submit so often "Cannot open the page" (more or less). Can't Apple do better?

Don't ask here: we're just users like yourself.
Read the intro here, and then post in Discussions Feedback if you really want to ..but note that it's intended ".. for general constructive feedback about how the Discussions system is operating or how it may be improved".
I'm sure Apple's already aware that things are running slowly, and - no doubt - they're making their best efforts to get it back up to speed or ease of use.

Similar Messages

  • Forum Support Isn't Working :(

    Just want to say that it's disappointing to have had a thread I've been updating for since last Thursday go unreplied to for 3 business days plus a weekend where I see other threads being replied to by Adobe Support - even through the weekend.
    If - somehow I've procedurally prevented myself from being replied to - I'm happy to admit my misunderstanding.   But the system seems simple enough - post a new topic, or reply to an existing one, and it floats to the top of the list.    Surely the system doesn't need me to keep "bump" ing my thread to the top to get attention?   That seems a bit rough around the edges for a place like Adobe.   Yet, despite me replying to my thread a few times with info and questions and pleas for help - other threads continue to be responded to - just not mine.  I'm not sure how the system works - whether I should be starting a new thread despite it being a recurring problem - I had assumed the old thread would be logical as it contains all the relevant info.   However - and I do apologize for the frustrated tone (which is indeed warranted) - the feedback needs to be given. 
    It seems that Adobe really wants customers to use the forum for support - I'd imagine its the most cost-effective use of support time.   If that is indeed the case - they should assign more folks to work on it - or put folks there who are more responsive.   I'm sure everyone who's having a technical useage issue with their Adobe products is similar to myself - or mostly so:  we use them for professional purposes.  Downtime is costly - in more ways than one.
    I had thought the Creative Cloud was finally a way to legitimately use great software - despite the fact that after a year or two I'd end up paying more - it put these tools in my reach.   No question - the tools are definitely now hardwired into my business workflow.    It seems as though Creative Cloud and its infastructure as a business unit just isn't afforded the same support level online as it should be.    The amount of issues popping up with folks having challenges surrounding the AAM and various licenses, trial version work arounds and a host of other patchwork solutions is, quite frankly - very surprising.    And - as was conjectured by another individual a month ago who was wary of the "just download the trial version while we sort it out"... indeed, after the 30 days are up - I'm left tool-less and in a tough spot, with deadlines passing by.
    Thanks for the help - or lack of.
    As a side note - in reading my 7000th forum support post trying desperately to find some hint of something  I could try - I found a suggestion to use the chat help - which I hadn't known existed.   I did - and the fellow I worked with, while ultimately unsuccessful, was thorough and exhaustive and spent the better part of 2 hours trying to help.   My case has been escalated, and now I will wait for a few days for a senior help specialist.     Can't say I'm happy about that - but at least someone tried.    I mention this not as a further shot to forum staffers - when they reply, they are trying to help(!) - but as a suggestion to anyone who needs help quickly.   Wish I'd started this a week ago with chat directly so I might be working now, instead of waiting - again.
    Again - I"m not a normally negative person - but I'm really frustrated at my tools which aren't working on a system where everything I have runs flawlessly.     Which ran reasonably well until recently.  And which now don't run at all.    Which is costing me money.
    I will use the chat going forward.
    Best wishes,
    Rob

    Hi Jeff,
    Thanks for replying.
    I do agree with you - and I think my experience with the direct support demonstrates there wasn't much help, ultimately, that I could have gotten on the forum - it seems that my problem is more complicated.   I'm ok with that - I understand that some problems require direct assistance.   My issue isn't at all with not being able to fix things via the forum - its with the downtime and waiting for replies which could have moved me on to direct support sooner.     Fix or no fix - my thread was viewed but unreplied to for many days - and that's really my frustration - had someone said right away - hey, sounds like you need direct help - I'd have jumped on it.    I held out hope that forum support, as the normal first line of support, could point me in the right direction - as everything was working at one point, albeit with several workarounds.
    In any case - I still have YET to hear from senior support, so I'm STILL waiting, AND -  not working.   I've called yesterday to be told still 1-2 days wait.   Ugh.   Obviously the work-load is high, but that seems like far too long to be stalled.   Either the software is poorly designed, or the support team is really understaffed.   
    Or perhaps I just have expectations which are too high.    I couldn't imagine telling my customers I'll get back to them in a few days when they're unable to do their work due to technical issues with my product.
    Thanks for your interest, Jeff.   Sorry for the frustrated tone - but I'm literally at Adobe's whim here.  You can find my case info under my ID I suppose - the number was never given to me by Amir (or Amit - can't recall).   [email protected]   

  • How Can Users Contact Forum Support?

    While browsing through the site, I found this post: Welcome to Verizon Community Forums
    While most of the links provided work, there is a link for "Forums Technical Support" that leads to a 404 error page. Is there a correct link for Forum Support?
    The only real issue I seem to have with the forum is when it won't allow me to log in, and I've only ever had that happen twice. Both times I had several other people try from different networks with different logins, and no one was able to login. This makes it impossible to post in the forums, even to report that there is an issue.
    It would be nice to have a way to contact Forum Support to let them know when there is an issue with logging in. Also, maybe a thread somewhere that only Admins/Mods have access to edit that lets forum users know when there is an issue. (This would put my mind at ease. No need to contact support to let them know  that there is an issue if they are already aware of it.)
    So, the short version:
    1. Forum Support link is broken.
    2. Forum Status thread would be helpful.
    Just my thoughts, feel free to use, not use, add to, or consider indefinitely.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
    "All knowledge is worth having."

    dslr595148 wrote:
    While I do not know the answer to your question, I can tell what I figured out.
    That link was to point to http://forums.verizon.com/t5/Terms-of-Service-and-User/Verizon-Community-Terms-of-Service/td-p/2
    ^^
    Not sure what link you are referring to. Out of curiosity I pulled up the page source, and the link I'm talking about directs to: http://forums.verizon.com/t5/Terms-of-Service-and-User/Welcome-to-Verizon-Community-Forums/board?boa...
    This appears that the link is supposed to go to the Forum Feedback and Suggestions board, which I already knew about. (Obviously, since this post is on that board.) So it looks like the link just needs to be updated.
    Unfortunately, I was hoping for an alternate route to support and/or a status post.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
    "All knowledge is worth having."

  • Forum support for Adobe Reader

    Hi. I have Adobe Reader X version 10.1.3 installed on a Windows OS. It's a nice program, in most respects, and lately it seems to be improving too.  However, it is creating one very annoying problem for me. Every single time I start it up to read a pdf file, it wants to connect to the internet. This should not be happening because I have not configured it for doing so.  In the menu item Edit, Prefences, Updater, I have selected the option "Do not download or install updates automatically." Also, since I have my firewall configured not to allow this action, I have to now deliberately stop what I am doing and click on buttons to deny the internet connection. To say that this is annoying, is, well, a gross understatement.  How can I prevent it from recurring? Thanks.
    Wouldn't it be swell if there were an option, while making a post on this forum, to be notified by email whenever I got a response. Jim dandy swell, I think, and efficient. 

    Pat, I got an answer this morning. Not sure if you saw it because I don't see it posted here for some reason.  This is the answer:
    Re: forum support for Adobe Reader
    created by Nikhil.Gupta in Adobe Reader - View the full discussion
    The request being sent to the akamai server, (even when the Reader updater setting is turned OFF) is for updating the Adobe Approved Trust List (http://www.adobe.com/security/approved-trust-list.html).
    The Adobe Approved Trust List is a program that allows millions of users around the world to create digital signatures that are trusted whenever the signed document is opened in Adobe® Acrobat® or Reader® software. Essentially, both Acrobat and Reader have been programmed to reach out to a web page to periodically download a list of trusted "root" digital certificates.
    If you want you can specifically turn off the auto update functionality for the same by navigating to Edit > Preferences > Trust Manager from within the Reader application. Look under the "Automatic Updates" section and you can change the setting as required or chose for the application to ask before updating the root certificates.

  • Open note to forum support people.

    Reference thread: Aug 29, 2011 - CS5 - redundant title of plug-in [etc]: "Installed Alien Skin Blow Up 2 ... didn't like it ... so uninstalled. However, under "Filters" the title remains. Any (easy) way to remove this? Thanks!"
    Hello again! 
    I probably appeared to be quite dumb around computer programs and the software that runs them and I am.
    But …....
    It's unfortunate that a person is mislead by being told by an employee, in this case twice, that program files can not have been deleted if the title of a plug-in remains in the list; thus causing frustration due to further fruitless seeking. My claim to have definitely deleted the program seemed not to have carried the slightest weight.
    (And the statement made that an uninstaller is not necessary in such a simple case is questionable. Uninstallers are necessary in order to avoid difficulty for the average person who wants to simply quit a program and not have to find the program, delete it, and then seek out active fragments that remain.)
    The dud title in question, a 'shortcut' only, remaining due to its uninstalled script, seems to have confused everyone, but one person alone appeared dimissive of there being any problem, stating that the "obvious" was surely being overlooked!
    A knowledgable employee, joining in where help has been asked for, should not appear to be dismissive. Many have no knowledge of what goes on with computers and their programs, but use them anyway; relying on experts for help when in trouble.
    Happily, the attitude of others joining in was nothing but that of people desiring to help. One person said that it was unfortunate that the software company had not provided an uninstaller and linked to lists that might assist in a search for any elusive item. Now that's helpful!
    However, thanks to all for being there – what would we do without you! The employee referred to is obviously of great help to anyone with a real Photoshop problem. Admittedly, mine was trivial.
    Only best wishes!
    charjaygar 

    The employees that post in this forum are engineers, not support people. They come here, like the rest of us, voluntarily. No one here in this user forum is obligated to support you.
    Adobe does have a dedicated support service that you can access in another section of this site.
    The issue of 'growing up' involves not putting so much of your emotion in a computer matter. You have posted a lengthy, and truly bizarre, rant that any normal, mentally stable individual would have brushed off. A sane person does not thank someone for helping them and then start a new discussion thread to criticize the same person.
    Seriously. Lighten up. This is not healthy for you.
    charjaygar wrote:
    ...It's unfortunate that a person is mislead by being told by an employee, in this case twice, that program files can not have been deleted if the title of a plug-in remains in the list; thus causing frustration due to further fruitless seeking. My claim to have definitely deleted the program seemed not to have carried the slightest weight...
    You were certainly not misled. You recognized in the other thread that there were portions of the program files not deleted. Your claim to have definitely deleted the program files did not carry any weight because you continued to find files.
    charjaygar wrote (in the other discussion thread):
    ...SUCCESS!!!
    I knew that I had cleared out everything with my manual Alien Skin Blow Up 2 uninstall but searched further and found the relevant Adobe JavaScript file and deleted it - simple!
    I asked for an easy fix and how easy it was. In hindsight, it should have been obvious, even to me.
    So why the heck are you blaming anyone other than yourself and the numbnuts at Alien Skin for not having a sufficient uninstaller?  Seriously, get over it.

  • Forum support for Kollection Extension

    If anyone is interested there is a support forum for MX
    Kollections located on the support center at
    http://webglobalnet.net
    Not bad support for other things as well

    "webhigh2" <[email protected]> wrote in
    message
    news:erhdpk$sj3$[email protected]..
    > If anyone is interested there is a support forum for MX
    Kollections
    > located on the support center at
    http://webglobalnet.net
    >
    > Not bad support for other things as well
    All I see is a site on "Improving Client Relationships". ??
    Is that the
    forum topic?
    Patty Ayers | Adobe Community Expert
    www.WebDevBiz.com
    Free Articles on the Business of Web Development
    Web Design Contract, Estimate Request Form, Estimate
    Worksheet

  • Adobe shoddy Customer Support

    Sorry for ranting in a unrelated form. But, if you have experienced the shoddy quality of the customer support provided by Adobe, you would sympathize with me. They sent me the wrong license key and it has been a pain working with them. The waiting time to speak to a so called "customer support representative" is typically 20-30 mins. The customer support representatives are not knowledgable at all and keep transferring your calls till you get frunstrated and hangup. So, now my license does not work and no one in Adobe knows why and they hardly seem to care.
    From the discussions that I have had with the community Even though their products are amazing, such bad customer relation management is giving them a awful reputation.

    I am  unable to get through to the adobe help line,its not working ! though I did  receive a reply from adobe via an email I sent via this website - I was really excited thought they might of solved my problem, I was told to put in my serial number again and it would be ok, my software would be re-activated - but it is not activated and I cannot de-activate the software on my old computer because the motherboard completley failed - Though I am told I am allowed two activations...
    I tried phoning the help line again but its not working - I hope I receive a email by monday which resolves the problem or the help line starts working again - Otherwise I will have to turn down the job I was planning to do, as I just can't afford to buy the software again - and why should I, I have the discs in front of me all 5 discs of which I brought over  a period of 12 years.
    I am really not happy I should be working not writing complaining posts..
    If an adobe person is reading this help me out PLEASE, PLEASE -I have had really bad luck recently, my computer died on me just after the warrenty ran out after two years, I have had to buy a new computer and now I can't use the software that I own because I can't re-activate it, because your help phone-lines aren't working...
    I have the serial number for my failed computer so I can prove that I owned that computer and mac have registrared it as failing if that is any help to proving that I own my software that I brought..

  • Why doesn't this forum support Opera? You even use it in your own software, Adobe!

    It's really pissing me off that Adobe chooses to use a forum frontend that does not support the Opera browser. Makes me have to go out of my save habitat, log all in again with a forgotten password through a browser I don't like, for no apparent reason because there's plenty of forums out there that don't have fanboy browser issues.
    Here's the fun thing. Ever wonder how Opera got magically installed on your OSX Mac? Because from Creative Suite 3 and up, it is included with the Adobe software.
    This isn't right, Adobe guys. You should either pay Jive Software a bunch of money to support Opera, or switch to other forum software that has no browser issues. There's plenty of free ones.

    All I can say is.. it must be a monumental event. Or they don't take kindly to their own forums.
    It must be hard to migrate a forum where crazy html is supported making people able to mess with anything.
    Search
    http://www.adobe.com/cfusion/membership/index.cfm?loc=en_us&nl=1
    Copyright © 2010 Adobe Systems Incorporated. All rights reserved.
    Use of this website signifies your agreement to the Terms of Use and Online Privacy Policy (updated 07-14-2009).
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  • Thank you for the instructions on uninstalling and reinstalling itunes version 11.1.4. I couldn't have done it without all of the great forum support!

    Thank you for the instructions of uninstalling and reinstalling itumes update version 11.1.4.  Couldn't have done it without the great support of the forum users.

    Troubleshooting issues with iTunes for Windows updates - MSVCR80

  • Phishing file found using Clam AV from forum support discussion

    I have become a phishing email victim. Using this Apple community forum, I have installed ClamAV for OS X 10.6.4 -Snow Leopard. I have quarantined the file in a folder. The file is a 106166.emlx and named html.phishing.auction-61. Now how do I get rid of this or is it done? Can I forward it somehow to legal authorities? Will it affect my email still or my bank accounts. Do I need to change my passwords for other things more than every 30 days that I do now?
    Please let me know- I am most appreciative of this forum in the past and hope you can continue to assist me with this issue.

    You have misunderstood. I did not mean that I got the email from this forum. I meant that I found a way to find it using this forum and finding that CLAM AV would help me quarantine the phishing file. I am concerned that it will still cause damage if I don't do anything else. I am not techno savvy so I do not see in the CLAM AV how to delete it now. Do I use finder or delete the folder?

  • Do new forums support digests

    I have been a long-time subscriber to both Acrobat and FrameMaker forums via email digests. Since the new forums started I have recieved nothing, and I can't even find an option for selecting a digest any more. Can someone tell me if there is still a digest option, and if so, how do I re-instate it?
    Thanks
    Graeme Worth

    If you are looking for the old NNTP (news format), it is no longer available. You might try the e-mail format that are listed in the upper right corner the forum. There is also a mailing list format under your stuff. I don't know if any of these do what you want, but it is a starting point. You might get a better answer if you do to the General Forums discussion group. It is best to leave this discussion group for Acrobat.

  • SMB - etc. next try to get forum support - maybe

    First i want to say that the "IFS-idea" is great.
    Now i have several question on IFS:
    (posted again - hope there will be an answer)
    1.) I've installes IFS 1.081 on NT and its work fine - but there is no SMB-Server, no SMB-DEF-File and i couldnt find it in the installtion jar-files.
    where can i found it ???
    2.) The NTFS-Server for a local connection did not work (no drive "o") - reason 1.) ??
    3.) is it planed that i can put my own authentification-module into IFS? Our product manage businesspartners and sales informations - so our customers want to use that informations on there sites (B2C). So authentification against our datamodel to check if a customer has buy a content is necessary - so for other cms-software we have an ldap-interface -
    questions is : can i put ldap into ifs ??
    4.) whats the timeline for a international character enabled version ?
    5.) can i merge informations from ifs and my own datamodel via SDK ?
    6.) I cant find the documentation for the webui-client interface (jsp-programming) - where is it
    TIA
    Oliver
    null

    Hi Luis,
    thanks about your answer - with the jsp-interface i mean webui. Ok i have the javadoc and the sdk-documentation, but (i think) to build a new webinterface (cms) to manage the contents the documentation can be a little more specific. (which classes and methods must be used to make check in/out, putting acl's, ..... - now i must analyze the code, but in ifs are a lot of undocumented (only javadoc) methods, which possibly can be used to build a cms.
    Do you know, when ifs 1.1 will be released ? We want to push ifs (and oracle 8i of course - all of ower customer have oracle 7.3) to our customers, which will go to the B2C-market in the near future. And i think its better, that they use 8i/ifs instead of a cmd like hyperwave or vignette. but we live outside us, so we need a 8859-p1 charset.
    TIA
    Oliver

  • [Forum FAQ] Show Attachments in SharePoint 2013 Custom List View

    Introduction:
    By default, there is an Attachments column in the SharePoint List, some people want to display attachments name and click name can open the documents in List View. In this article, we would show you the method with
    REST API, JSLink and jQuery.
    Solution:
    The steps in detail as follows:
    Download the jQuery API  and upload the js file into the
    SiteAssets Document Library.
    Save the following code as a js file (showAttachments.js) and upload it into the
    SiteAssets Document Library.
    (function () {
    // Create object that have the context information about the field that we want to change it output render
    var attachmentsFiledContext = {};
    attachmentsFiledContext.Templates = {};
    attachmentsFiledContext.Templates.Fields = {
    "Attachments": { "View": AttachmentsFiledTemplate }
    SPClientTemplates.TemplateManager.RegisterTemplateOverrides(attachmentsFiledContext);
    // This function provides the rendering logic for list view
    function AttachmentsFiledTemplate(ctx) {
    var itemId = ctx.CurrentItem.ID;
    var listName = ctx.ListTitle;
    return getAttachments(listName, itemId);
    //get attachments field properties
    function getAttachments(listName,itemId) {
    var url = _spPageContextInfo.webAbsoluteUrl;
    var requestUri = url + "/_api/web/lists/getbytitle('" + listName + "')/items(" + itemId + ")/AttachmentFiles";
    var str = "";
    // execute AJAX request
    $.ajax({
    url: requestUri,
    type: "GET",
    headers: { "ACCEPT": "application/json;odata=verbose" },
    async: false,
    success: function (data) {
    for (var i = 0; i < data.d.results.length; i++) {
    str += "<a href='" + data.d.results[i].ServerRelativeUrl + "'>" + data.d.results[i].FileName + "</a>";
    if (i != data.d.results.length - 1) {
    str += "<br/>";
    error: function (err) {
    //alert(err);
    return str;
    3.     Edit the list view page.
    4.
    Edit the list web part. Go to Miscellaneous -> JS Link.
    5.    Add the following URL into the JS Link textbox.
    ~site/SiteAssets/jquery-1.11.1.min.js|~site/SiteAssets/showAttachments.js
    Result:<o:p></o:p>
    Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

    Hi,
    Thanks for your details steps, with your steps I can reproduce the issue using SharePoint server 2013 without any CU or PU.
    The items not displayed when group by the calculated column.
    However, I had done more research and test, I had found that it’s a known issue.
    I had tested with the SharePoint server 2013 which applied the December CU, the issue disappeared, the items displayed well.
    You can install the December CU for SharePoint server 2013, then test whether it works.
    http://blogs.technet.com/b/stefan_gossner/archive/2013/12/20/december-2013-cu-for-sharepoint-2013-has-been-released.aspx
    Thanks,
    Jason
    Forum Support
    Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
    [email protected]
    Jason Guo
    TechNet Community Support

  • Never had such bad support - Think(g)s have changed since IBM

    I just wanted to point out that lenovo has one of the worst support i ever had with businnes products.
    I was always a thinkpad buyer and spend a lot of money to ibm. OS updates went well and the hardware compatibility was good. I always used the support and they fixed my problems, maybe not very quick, but they did.
    Now lenovo is on start:
    My fist os update with lenovo was vista to win7. After this update my ricoh card reader does not work. I tried the forum support and withdrawn it after i got working solution here. The telephone support does not helped me. Nothing worked and does still not work now.
    My next support reason was a forgotten BIOS supervisor password. The phone support offered me to replace the mainboard while everyone knows that is not needed. Luckily i found my password after more than one year.
    You may say its courious to aks for support with such things.
    The last and the worse happened some day ago. My hdd is old and slow so i wanted to replace it with a ssd drive. I searched for "lenovo thinkpad t61p" and "ssd upgrade" and found a crucial ssd drive which is offered as Lenovo upgrade. After i installed it i got an error bios error 2100. No problem i thought and updated the bios and the firmware from the drive because i have seen ssd updates in the bios changes text. After it was still not working i contacted this forum. Weeks later i had no answers which could help so i called the business support. First the guy on the telephone told me my thinkpad is not for ssds. After i pointed him to the bios upgrade which contain ssd upgrades he told me that there will be no non lenovo support for ssd drives and i have to buy a lenovo ssd. He doesn want to know the model number of the drive so this bug could be fixed at any time.
    This is the most bad support i ever had. I wouldnt be angry if my notebook would cost 500€ or 1000€. But for a product which costs nearly 3000€ and still has warranty i expected more commitment also for non lenovo products. Even cheap notebooks from asus/msi offer such incompatibilty service. Does lenovo want to ruin themself while scaring the user away with their service?
    For my part i am done with lenovo and switching to DELL or HP after six IBM/Lenovo notebooks
    Thinkpad T61p (6457-7XG)

    If any decision higher ranked decider reads this. Here is the link for the upgrade: http://www.crucial.com/store/listparts.aspx?model=ThinkPad%20T61p%20Series&pt=SSD The model number is: (CTFDDAC128MAG-1G1). Contact Crucial so that site will removed in the future.
    Thinkpad T61p (6457-7XG)

  • Need to run firefox 3.6 because of un-supported plugin.

    Hello,
    I am looking for advice on how to run Firefox 3.6 as securely as possible.
    Yes I realize that is an outdated and insecure, but I have no choice.
    I use a commercial product called Kurzweil Reader. It is a screen reader designed specifically for people with dyslexia. Other alternatives exist, but they are tailored to blind people. The visual and auditory aspects of the Kurzweil plugin are key to it's function. Upgrading to a new version is not an option either, due to the very steep pricing.
    So I'm stuck using Firefox 3.6 when I want to use my screen reader.
    So my questions are:
    What is the best way to use the current version of Firefox as my main browser, but have the older Firefox 3.6 available to use when I wish to use the screen reader.
    I'm thinking an old version of Firefox Portable, along with some configuration modifications to make it more secure, could be an option. I won't be shopping or doing banking on the older version, but I still do want to harden thing's a bit. I'm thinking disabling all plugins in it and installing "no-script". I need suggestions on settings that I can change or other plugins that I can add to "harden" my Firefox 3.6 installation.
    Also running 3.6 in some sort of sandbox could be another option.
    Thanks for any ideas!

    Firefox Portable 3.6 should work, but it may not "find" the Kurzwell Plugin for Firefox. You would need to locate the plugin on your hard drive and put a copy of the file in the plugins folder of Firefox 3.6.
    There's a support forum for Portable Apps over here:
    http://portableapps.com/forums/support/firefox_portable
    Firefox Portable isn't an official Mozilla product, but does have a close relationship with Mozilla.
    Oh, definitely install an older version of NoScript, as you mentioned.

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