Shopping cart only accepting credit cards sometimes

I replaced a Prostores shopping cart with a BC cart and my client keeps telling me of the significant number of people who are having getting the shopping cart to accept their credit cards.  While there are a certain number of people who mistype, we've been doing this for a number of years and we can tell when there are lots more such complaints than usual.
I just put in a credit card for someone (on Chrome) and it gave me an error "Go Back."  I entered the same information on Firefox and it was successful.
If we didn't all have years of experience with this, I would simply dismiss, but I really believe there are problems. 
Is anyone else having this experience?  Is there anything else I can do to improve the performance?
Katie

One thing that we find very helpful is we added a script that emails the admin the results of every transaction, both succesful  and not.  We post in this email the communications that come back from the payment gateway, which normally you never see. This is extremely helpful in quickly catching and diagnosing errors or miscommunications between the site and the gateway that otherwise would be very hard to figure out, or sometimes even know about.
Another good thing about this is you will know a customer has an unsuccessful transaction the same time they do and if you wish you can contact them to see if you can help. This often saves sales and customers that you may otherwise unknowingly lose.
The way we have it set up, this can be turned off or on, incase the merchant finds all the emails annoying, but it's a good safety net to have in place if you are having issues like you describe.
I'm not familiar with the code in the cart that you are using, but there is always a point in the gateway transaction flow where you can add in this sort of "listening" system.  I'd recommend doing something like this.
Hope this helps.
Lawrence Cramer - *Adobe Community Professional*
http://www.Cartweaver.com
PHP & ColdFusion Shopping Cart for Adobe Dreamweaver
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    macnut4 wrote:
    > Please be patient, this is new for me. I know the bare
    minimum, and have only
    > designed basic web sites. (I'm primarily a print
    designer.)
    > I have a client that needs to be able to accept credit
    card payments on his
    > site. No shopping cart, no products being sold. He's a
    debt collector, and
    > wants people to be able to come to his site to make a
    payment directly. I tried
    > talking him into Paypal because I think I can figure
    that out. But he wants the
    > credit card stuff directly on HIS site.
    > I know he needs to have SSL set up (right?). He set up
    his hosting himself, so
    > I'll have to find out what he has. He has to have some
    kind of merchant
    > services in order to accept credit card payments...I'm
    trying to get that info
    > from him as well. I'm at the point where I don't even
    know what to ask him or
    > tell him.
    > I've found third-party services out there that seemed
    like a good idea (some
    > mentioned on this forum), but they're for setting up
    shopping carts. I don't
    > need that, just the payment part.
    >
    > Is there anyone out there willing to point me in the
    right direction?? What's
    > the equation for getting this accomplished?
    >
    > Thank you!
    >
    > Lisa
    >
    >
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