Show button Runtime error

Question

I had reported this pb before but unfortunately did not get
any answer. The "show" button in the Webhelp Pro output does not
work as expected
Here is the pb:
There are two type of calls that are made to access the
topics from the RH server: one for the context senstive help with a
window name called "context" (this window is only one pane) and
another with the window name "userguide" (with the classic
tri-pane).
When the call is made with the window name "context" and the
project is published with the option "Show Navigation Pane Link in
Topics", as expected the "show" link is displayed at the top left
of the topic. However, when this is clicked all projects
systematically have the following runtime error:
Line: 16
Error: 'frames.bsscright.document' is null or not an object
This error originates from the the file "whnjs.htm" file that
is automatically created by RH during the webhelp pro build.
Does anybody know how one can work around this problem as to
not get this error prompted?
Also, if for example I did not create an index for the
project, and therfore do not want the index button to be displayed,
or if I do not want the search input to be displayed, there is
currently no way define what elements should be displayed or hidden
when the "show" button is clicked.
Chris

Answer 1

Chris -
You haven't gotten much response, as it's a bit hard to
diagnose; the error message seems to indicate that there is
something amiss in the frame hierarchy. Perhaps an extra frame is
involved, or missing. You may be able to Sherlock the problem by
pasting this script into one of your topic pages, and bringing it
up in your help file arrangement. It will tell you the actual name
of the parent frame(s), and the hierarchy: