Siebel 7.5.3-end of sustaining

Hi
I have a customer who has a Siebel active support contract for version 7.5.3. Sustaining expired in December and the customer logged an SR (prior to sustaining expiration) to upgrade to 8.1.
My question is, can we solve this request? Sustaining is indeed expired but the request was done prior to expiration. Also the customer has active support.
Thank you
Mihaela

Hi
It depends on how you authenticate your users. If you use Active Directory (AD) the user will end up on the view "Change Password View (SWE)" if the AD reports back that the password has expired. The User can then change the password from this view.
Axel

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    hi,
    Make sure that your network uses DNS naming.
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    regards,
    saravanan

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    --------------------------------------------------------------+---------
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    --------------------------------------------------------------+---------
    HTTP_Server | HTTP_Server | 1510 | Alive
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    Hi
    I am also facing the same issue, on Siebel 8.0 installation on Windows.
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    Gateway Name Server TCP/IP Port : 2320
    Siebel Enterprise Name : siebel
    Siebel Server Logical Profile Name : siebel
    Siebel Server Description : Siebel Server Profile siebel
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    Siebel Connection Broker Port : 2321
    Network TCP/IP Port for Synchronization Manager : 40400
    Choose your clustering configuration. : Not clustered
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    GenericLog     GenericError     1     0000001748f605f0:0     2008-10-15 16:43:39     Executing step: MainTask
    GenericLog     GenericError     1     0000001748f605f0:0     2008-10-15 16:43:39     Executing step: MainTaskCreate
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    GenericLog     GenericError     1     0000001748f605f0:0     2008-10-15 16:43:39     Executing step: Vertical_Extension
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    GenericLog     GenericError     1     0000032b48f50d24:0     2008-10-15 16:43:39     Executing step: DeployedLanguage
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    GenericLog     GenericError     1     0000032b48f50d24:0     2008-10-15 16:43:39     Executing step: Setappperformance2
    GenericLog     GenericError     1     0000032b48f50d24:0     2008-10-15 16:43:39     Executing step: DoubleQuote
    GenericLog     GenericError     1     0000032b48f50d24:0     2008-10-15 16:43:39     Executing step: GatewayAddress
    GenericLog     GenericError     1     0000032b48f50d24:0     2008-10-15 16:43:39     Executing step: EnterpriseServer
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    GenericLog     GenericError     1     0000032b48f50d24:0     2008-10-15 16:43:39     Executing step: RequestServer
    GenericLog     GenericError     1     0000032b48f50d24:0     2008-10-15 16:43:39     Executing step: SetServerDesc
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    GenericLog     GenericError     1     0000033748f50d24:0     2008-10-15 16:43:39     Executing step: SyncPlannedCompletion
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    here is my e-mail: [email protected]
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