Siebel CCA communication flow

Siebel and CCA are integrated with Virtual CTI Driver. I believe CTI driver comes with Siebel and we have to configure the communication drivers and profile. How is this connected with CCA. Is there a API in CCA or how is the coomunication flow from CCA to Siebel. Is there a call from the Web Session Server of CCA. I wanted to understand the flow from how the message from CCA passed to Siebel. What triggers it.

Siebel CTI works by using the web services in CCA.
At a high level you will need to set up your Virtual CTI driver by adding in the CCA parameter overrides, create a communications configuration for CCA and then add agents and telesets for the configuration.
Once done the CTI toolbar will send the web service messages to CCA and do things like make calls, change status, chat with customers, screep pop, etc.

Similar Messages

Siebel - CCA Consultative Transfer button

We are working with Siebel 8.0.0.5 and CCA 8.1 (I think) on Windows Environment.
The customer wants to be able to do Consultative transfer, but the functionality seems to be broken. Here is what happens:
1. someone calls in. Gets into the Queue. As soon an an agent becomes available, the call goes to that agent.
2. Then the Agent (A) clicks on the Consultative Transfer button. A popup opens up and the agent selects another agent (B). During this time, the outside caller gets hold music.
3. As soon as Agent A selects Agent B from the pick list, Agent B gets a screen pop and their phone rings.
4. Agent A and B are able to talk but We cannot figure out how Agent A can then transfer the outside caller to Agent B. We have clicked all the buttons but the outside caller keeps getting the hold music and the call doesn't get released from Agent A to Agent B.
Any one know what we may be doing wrojng?
Thanks.

You need to click on the 'complete transfer' icon in the CTI toolbar.
This is the same button as the consultative transfer button. Once you have the third party on the line...that buttons function toggles to the 'complete transfer' function.
If you mouse over it you will see the tool tip change to 'complete transfer' once you are talking to the other agent and the original caller is on hold.

Communication flow in multiserver farm

Hi
We're setting up a multi server farm environment, but we were wondering if you have 2 app servers and 2 Web front end servers, do we have to specify node one (wfe) to node one (app) and node two (wfe) to node two (app).
Basically its more about how to better under the network flows from wfe to app servers.
Thanks

Service Instances use an internal round-robin load balancer. If the SI is started/online, it will enter into the round robin load balancing. For WFEs, you need to use a load balancer, e.g. Windows Network Load Balancing (primitive) or an external load
balancer, e.g. Big IP F5.
Trevor Seward
Follow or contact me at...
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This post is my own opinion and does not necessarily reflect the opinion or view of Microsoft, its employees, or other MVPs.

Need help with the Siebel CCA setup

Hi I have been trying to install CCA for a Demo in our Environment.
I am using the Chat Guide for the installation...couple of clarifications to get started...
1.Guide says....From the Oracle Contact Center Anywhere installation package, copy the Siebel_Extensions_8.1.1.23.tar.gz file....
-But I dont see any such file in the software I downloaded from e-delivery, I downloaded ContactCenterAnywhere 8.1.3 - Windows...Please let me know if I need to get the software from a differt location.
All I see in the web subdirectory is...
CCA.WAR
REMOTEDB.WAR
TAW_GENERAL.WAR
Are these the only ones which needs to be deployed on WLS?
2.I am supposed to deploy CCA as an application in Weblogic, I have WLS9, I saw somewhere that this si not suppoorted version, is it completely unusable or just not supported...?
Appreceiate your quick reply.....
Thanks
Vimochan

Any iPad model should work with that use. You cannot directly plug the card into the iPad, you will need to purchase the camera connection kit.
The only requirement that presents itself based on the given information is to purchase the model with the most storage capacity your budget can handle. I believe Shutterfly has an app in the app store, but not 100% about that.

Java Communication Error - WAD

Hi
I get a 'Java Communication Error - Error when opening RFC Connection' when I save or try to execute my web template.
Any help how to fix this problem...

Summary
Symptom
You are using SAP Netweaver 2004s Web Application Designer.
An operation that you want to perform is answered by a popup saying:
"Error during RFC communication (subrc = ...)", followed by the a certain
function name and in most cases an information that the portal or java
communication has failed. The message usually has the message class
RSBOLAP, numbers are 15, 17, 18.
This may occur during an operation like Save Template, Load Template,
Validate Template on Server, Load Reusable Web Item, Save Reusable Web
Item, Get Valuehelp, Execute Template in Portal, Publish Template to...,
Download of Metadata, and others.
All of these operations use functionality from the Java Server in some way
or the other, so they require a valid connection.
Function modules that may be mentioned in the error message (the list is
not complete) are:
RZX2_BTMP_SET, RZX2_BTMP_GET, RZX2_BITM_SET, RZX2_BITM_GET,
RSWAD_WEBPUB_CALL_SERVICE, RZX2_MIG3X70_DATA_GET, RSWAD_METADATA_GET,
RSWAD_TEMPLATE_SERVICES, RSWAD_PF_WEBPUBGETVH, ...
This note also applies if you for example change a Web Template, save it,
and the changes do not seem to be reflected when executing the Template
again.
More Terms
Setup, RSBOLAP015, RSBOLAP017, RSBOLABP18, RSBOLAP, 015, 017, 018, 15, 17,
18
Cause and Prerequisites
The Web Application Designer needs an active and valid Portal connection
for most of its operations. It can not be used without being connected to a
BI backend system (Netweaver BI Server).
Additionally, the connectivity Java->ABAP and ABAP->Java has to work for
the user currently logged on.
The usual communication flow is like this:
1. The frontend calls for a service on the Netweaver Server.
2. The call first meets the ABAP server.
3. The call is processed in the ABAP server as far as possible, and then
(if necessary) forwarded to the Java server.
4. The Java server processes the call as far as possible, and if
necessary calls another service functionality on the ABAP server.
5. The result is sent back on exactly the same way that it has arrived
25.01.2007 Page 2 of 3
SAP Note Number 916090
RFC-error messages in Web Application Designer 2004s
(in the most complex scenario: ABAP back to Java, then back to ABAP,
and then back to the frontend).
So if either the call from ABAP to Java fails, or the later call Java back
to ABAP does not work, an RFC-error occurs, leading to the error message in
the frontend.
Solution
This is not an error in the Web Application Designer.
When such an RFC-connection error occurs, the call from the Web Application
Designer frontend to the backend has not worked or not received a result.
In most cases, this means that the requested operation could not be
performed.
It may be that only the current call has failed, while the connectivity in
general is set up correctly. This may be for example, if the maximum number
of concurrent connections for the Portal is reached at the moment.
For that reason, please wait a few moments or minutes, and try again to see
whether the operation can be performed then.
In most cases, however, the connectivity is not properly configured, so the
call will not return a result also during the second and all following
tries.
In that case please ask your system administrator to set up the ABAP->JAVA
and JAVA->ABAP connectivity in a valid way (at least for your user...).
Please use note 888687 and 917950 (and their related notes) for the task.
If you do not succeed, please make sure to provide all the information
requested in these notes in your message. Otherwise an efficient message
processing is not possible, postponing the solution unnecessarily.
Header Data
Release Status: Released for Customer
Released on: 27.02.2006 11:11:38
Priority: Recommendations/additional info
Category: Consulting
Main Component BW-BEX-ET-WEB-AD WEB Application Designer (Publishing)
Additional Components:
BW-BEX Business Explorer
BW-BEX-ET Enduser Technology
BW-BEX-ET-WEB BEx Web ABAP Runtime
BW-BEX-ET-WEB-RT WEB Run Time
Valid Releases
25.01.2007 Page 3 of 3
SAP Note Number 916090
RFC-error messages in Web Application Designer 2004s
Software Component Release From
Release
To Release and
Subsequent
SAP_BW 70 700 700
SAP_BW 710 710 710
Related Notes
Number Short Text
953109 RSPOR_SETUP: "Option Unicode flag is not set (ABAP is Unicod
917950 SAP NetWeaver 2004s: Setting Up BEx Web
888687 BEx Web Java: Analysis of communication/logon problems
Attributes
Attribute Value
weitere Komponenten 0000000050
weitere Komponenten 0000030974
weitere Komponenten 0000032291
weitere Komponenten 0000034475

Bex Web Application designer - Java communication error

I was trying to use the Web template to displayed in the Web browser when this error occured, "RSBOL. 017. Java communication Error: An unknown error occured during portal communication"
Would like to get help and know how to solve this error. Thank you.

Emily,
use my blog which will really help you understand the communication flow and help you resolve your issue !!
restarting is not even an option in this case as the problem still exists and the way to determine the problem is described in my blog
check it out..
The Cloak and Dagger about Portal and BI Connectivity
hope that helps..

Force/Configure Agent communication network and backup data network

Hi,
I have a simple question but I cannot find an answer to it.
question: How do i force DPM to have all Agent communication flow through the production Network and NOT use the backup Network?
Situation: production Network - this should be used for Agent communication - all Firewalls for this are open here - it works as Long as we do not add the backuplan to the Hosts we want to backup.
backup Network - this is configured in DPM as the backup Network - as stated on TechNet this subnet is also registered in DNS for all Hosts that we want to backup so DPM is able to resolve it
Problem: Agent communication Fails regularly and backups too due to Agent communication errors
Reason that we think is the cause of Agent communication: due to the requirement to resolve both the production net IP and backup net IP of every host we backup there are 2 records in DNS for each host. So what I have seen is that as long as DPM resolves
the host Name to the production IP of the host, everything works fine (Firewalls are open for that network) but as soon as DNS returns the backup net IP, the Agent communication fails as this network is not open for Agent communication in our firewall. To
make things worse I have seen that the DPM host Agent goes out on the production lan and tries to communicate with the Agent on the host using the backuplan. That is never going to work as Firewalls are only opened within the same subnet.
I do not see any solution here. DPM offers powershell command to define a backup lan but how do I force the Agent communication to use only the production Network?

You can separate traffic without consequences.
Article in Russian
http://blog.it-kb.ru/2013/05/25/system-center-2012-dpm-network-on-separate-nic/
Add IP backup network address to hosts file (C:\windows\system32\drivers\etc\hosts) in DPM servers and protected server with agent DPM.
NOT registered in DNS .
ALSO
Add-BackupNetworkAddress [-DPMServerName] <String> -Address *.*.*.*/subnetmask [-SequenceNumber]
So You Want to Try a Backup Network?
http://systemcenter-virtual.blogspot.ru/2012/01/dpmhow-to-force-to-use-alternate-path.html
Have a nice day !!!

Siebel Loyalty engine interface

I would like to be able to use the Siebel Loylaty engine to send Real Time transactions from a POS application.
Scenario includes to be able to get the total points of the customer.
and send a new transaction that generate more points.
Now I am new in this technology. How can I communicate with the Loyalty Real time engine?
Any web services that are available to communicate with the engine or other interface?
I would need a document that describe well the Loyalty engine interfaces.
Thank you.

I was more looking at web services but yes the are 13 Siebel loyalty task flows described in the section A. What I have been looking at is to expose the LOY Processing Engine as a web service. I was able to do this from Siebel tools.

How to: Setup AAE for Remote Disk Access & Serve PS3

Hi there,
I've read so many tutorials, and tried so many combinations, but haven't found anything for my specific purpose.
I was wondering if someone might have the insight to do a quick run-through (including specific settings) on how I would setup my Airport Extreme for the following scenario/purpose.
Setup:
1. Netgear DGN2000 ADSL Modem + Router in one
2. Airport Extreme = Model #A1354
3. Western Digital Studio 1TB (mac os extended journaled formatting - not used as time machine)
4. PS3 80gb
*To accomplish:*
1. Access the Western Digital HDD remotely. So I can access my files from work.
2. Use the Western Digital HDD to serve media to the PS3 when I'm at home, so I can watch movies without having my computer turned on.
Caveat:
1. I don't want to use/pay for MobileMe.
Many thanks,
Glen

Hello nelga. Welcome to the Apple Discussions!
Since most of your questions are not really AirPort networking related, I will do the best I can to provide assistance.
1. Access the Western Digital HDD remotely. So I can access my files from work.
I know you don't want to use BTMM, but to best understand the hurdles you will be up against, it might be worth taking a quick look at how BTMM works "behind the scenes" to allow you to access a HDD remotely.
BTMM - Basic Communication Flow
o For a computer connected to the Internet via a router, BTMM "asks" the router for its configuration information. For a router, like your AEBSn, that uses NAT-PMP, BTMM will ask the router to assign arbitrary public ports. In turn, the router will provide these port assignments (& the router's Public IP address) back to BTMM.
o BTMM then sends this information to the MobileMe account. In background MobileMe updates a special set of DNS entries to be used by BTMM. These entries are then made available to all BTMM clients using your MobileMe account. When a computer, with BTMM enabled, uses your MobileMe credentials, it automatically retrieves a list of all other computers/routers that are registered with the same account. All these devices should then appear under the SHARED section of the Finder.
o When attempting to connect to a remote computer (or router), BTMM creates a secure connection to that remote device using the information from the MobleMe account.
o Once the connection is established, the devices can then communicate with each other.
The key to all this is that you will need the following in order to be able to remotely access the HDD:
1) Your ISP must provide you with a publicly reachable IP address.
2) If your ISP provides you with a Dynamic (vs. a Static Pubic IP address), you will need to keep track of that IP address in order to consistently have access to the HDD. Without knowing this address, when your ISP changes it periodically, you will have to manually "retrieve" it to connect again. You can get around this by using a service, like DynDNS.
3) You will have to configure your NAT router for port forwarding/mapping to allow the necessary file sharing communication to pass through the router to the AEBSn with the shared HDD. Specifically you want to open the appropriate ports for both the AFP (TCP: 548) & SMB (TCP: 445) file sharing protocols.
4) Similarly you want the AEBSn to be enable for file sharing.
2. Use the Western Digital HDD to serve media to the PS3 when I'm at home, so I can watch movies without having my computer turned on.
In order to stream video from your WD HDD, you will need a DLNA-compliant Media Server to stream that data to the PS3, which is a DLNA client. With that said, you will need at least one computer (Mac, PC, or Linux-based device) running in order to run this server. The WD HDD has no means to run this server as it has no operating system.

Connect to airport disk when through internet

Hello,
I have a mac book running 10.6.8 At home I have an apple "airport extreme" router with a WD external hard drive connected via USB, the disk works fine at home. I know it is possible to connect to the external hard drive(airport disk) via the internet when I'm not at home. But I can't seem to find any guidance to my situation. I also have a mobileme account and I thought I should be able to do it with "back to my mac" but I can't get either method to work.
Any help, advice or links would be appreciated!!

You have at least two routes to be able to access the AirPort Disk from the Internet: 1) Back to My Mac (BTMM) / MobileMe (easiest), or 2) Configure the AirPort for Port Mapping.
I suggest trying the BTMM method first.
As you already know BTMM is tied to an individual's MobileMe account.
Let's go over your BTMM setup, just to make sure something wasn't missed.
BTMM - General Requirements
OS X Leopard 10.5.4+
Active MobileMe account. Each Mac & the AirPort router, that will be relying on BTMM, needs to be configured with the same account.
A publicly reachable IP address for your AirPort router.
A router that supports either NAT-PMP or UPnP. Note: All AirPorts supports NAT-PMP.
BTMM - Basic Communication Flow
For a computer connected to the Internet via a router, BTMM "asks" the router for its configuration information. For a router, like your AirPort, that uses NAT-PMP, BTMM will ask the router to assign arbitrary public ports. In turn, the router will provide these port assignments (& the router's Public IP address) back to BTMM.
BTMM then sends this information to the MobileMe account. In background MobileMe updates a special set of DNS entries to be used by BTMM. These entries are then made available to all BTMM clients using your MobileMe account. When a computer, with BTMM enabled, uses your MobileMe credentials, it automatically retrieves a list of all other computers/routers that are registered with the same account. All these devices should then appear under the SHARED section of the Finder.
When attempting to connect to a remote computer (or router), BTMM creates a secure connection to that remote device using the information from the MobleMe account.
Once the connection is established, the devices can then communicate with each other.
For a router, the key is that if the ISP doesn't offer you a publicly reachable IP address then BTMM won't work. You will then have to look for an alternative solution, like BackToMyPC or LogmeIn.
On both routers (Apple Only)
Using the AirPort Utility, verify the following:
AirPort Utility > Select the AirPort > Manual Setup > Internet > NAT
Enable NAT Port Mapping Protocol (enabled)
AirPort Utility > Select the AirPort > Manual Setup > Advanced > MobileMe
Click the plus button to add your MobileMe account information. Any HDDs attached to the AirPort (or both the Time Capsule's internal HDD and attached USB HDD) will now appear in the SHARED section of the Finder on BTMM-enabled computers using the same MobileMe account.

Are "Back to my MAC" and "Port Forwarding" mutually exclusive?

I have been using APExtreme and Port Forwarding successfully for several weeks now. The PF is to allow access to game players on a PC which acts as a server on the web. All Good.
One more thing, I have a ISP provided wireless modem/router to talk to the cable and the world. It seems to work either bridged or un-bridged.
I have disabled the wireless on the ISP's modem/router. (Actually the ISP's device doesn't hold a candle to the APE.)
Still all good.
So the firewall is on in the APExtreme and none on the modem router, and I have a port defined for my gamers to get access to my server in the APExtreme.
I now want to implement Back to my MAC on my MBP and my other Apple devices. I believe these use iCloud for which I have an account and it seems to be working well with my iPhone.
In Properties, when I select BtmM, iCloud says communications will be slow if I have port forwarding on. Also I will not be able to use the router function in my Modem/router.
I'd really like to have the modem/router firewall up, and do the port forwarding there, but the BtmM will likely not get through.
So what does anyone suggest?
Can I use BtmM and port forwarding without too much degradation?
Please advise.
Thanks
Barry

To best answer your question on whether the two are "mutually exclusive," let take a look at how Back to My Mac (BTMM) basically works.
BTMM - General Requirements
OS X Leopard 10.7.3+
Active iCloud account. Each Mac & the AirPort router, that will be relying on BTMM, needs to be configured with the same account.
A publicly reachable IP address for your router.
A router that supports either NAT-PMP or UPnP. For AirPorts, be sure it is running 7.6.1+ firmware.
BTMM uses TCP port 5354 and UDP ports 4500 & 5353 for communications.
BTMM - Basic Communication Flow
For a computer connected to the Internet via a router, BTMM "asks" the router for its configuration information. For a router, like your AirPort, that uses NAT-PMP, BTMM will ask the router to assign arbitrary public ports. In turn, the router will provide these port assignments (& the router's Public IP address) back to BTMM.
BTMM then sends this information to the iCloud account. In background iCloud updates a special set of DNS entries to be used by BTMM. These entries are then made available to all BTMM clients using your iCloud account. When a computer, with BTMM enabled, uses your iCloud credentials, it automatically retrieves a list of all other computers/routers that are registered with the same account. All these devices should then appear under the SHARED section of the Finder.
When attempting to connect to a remote computer (or router), BTMM creates a secure connection to that remote device using the information from the iCloud account.
Once the connection is established, the devices can then communicate with each other.
So potentially, unless you are using Port Mapping for any of the ports BTMM uses, they should not conflict.

How to integrate custom infotype in IMG

Hi,
I am working on ESS MSS consultant and having a doubt on how the process will take place to embed custom Infotype to Personal Information application at IMG level. I mean how the communication flow will take place between these two?
If anybody having complete steps or flow please share and help me to get familiar on this area.
Appreciate your kind support & thanks in advance.
cheers
Dev

We have home page frame work and service specific settings
In the homepage frame work we define how the portal should look like
In the service specific settings we define the settings for various services which are available in portal, such address, time related, payments and benefits this data will come from respective infotypes
thanks

Suggestions for optimal solution to load application with dynaminc view

Hi Experts,
I have a Web service which is providing me data from database as well as data which will help to create UI of the view.
In my view i have to ceate tabs in a tabstrip. Number of tabs are dynamic depending on data from web service. In each tab i have to create tables with dynamic columns and some additional text views and edits. Now, tabs and columns of tables, coming from web service are in random order and i need to sort the tabs and tables depending on values filled in a database table. this database table is like a configuration table.
Creating view in a random order is done and for createing a sorted view i am planning to go with "bucket sort". Now my question here is as every thing is dynamic it will take lot of time for aplication to load which is not desired.
I need your expert suggestions on how can i reduce the time view takes to Load entire application.
Regards
Pranav

Hi Friend,
There are may ways to optimize the performance of the application,
First we need to concentrate on the basic web dynpro concepts like componentization. By implementing this concept we can achieve the gol. we need to know whether the monolithic component architecture or Multi component architecture which is suitable and the communication flow between them. More on this you can find here
[Use components in bigger Web Dynpro projects (componentization) |http://wiki.sdn.sap.com/wiki/display/WDJava/UsecomponentsinbiggerWebDynproprojects+(componentization)]
second you can check the proper implementation of the web DynPro hook methods. if this is done properly then most of the application flow will go very smoothly. there is one very good presentation available on this at SDN here
http://www.sdn.sap.com/irj/scn/elearn;jsessionid=(J2EE3417200)ID0393138650DB00661116440296043375End?rid=/library/uuid/20e72f90-efea-2b10-0382-8dd420ee555e&overridelayout=true
You should also check these link it will be very Helpful.
[Best Practices for Optimizing Web Dynpro Java Application Performance|http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/604ddc2f-ec9c-2b10-1682-be37e1c62dee?quicklink=index&overridelayout=true]
[Best-Practices for Building State-of-the-Art Web Dynpro Java User Interfaces - Exercises|http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/50568365-ba9e-2b10-1188-a612a20edf31?quicklink=index&overridelayout=true]
Regards
Jeetendra

Service Ticket Management

What is Service ticket management.The same is known as Case management functionally.

Hi Harish,
Case and Service ticket (service order) are different transaction types.
Cases are integrated with service orders in the People-Centric User Interface for service order processing. You can create a case for a selected service order and that order is automatically linked to the case.
Serice ticket management is nothing but service transaction management. You can use service ticket management to enter and process service orders in your Interaction Center (IC) WebClient. The service ticket provides central access to all information and functions that are necessary for processing service orders.
You can make the necessary settings for the service ticket by choosing Interaction Center WebClient > Business Transaction > Service Ticket.
Please refer to the SAP link for service tickets - http://help.sap.com/saphelp_crm50/helpdata/en/39/2fb540e4c5782ae10000000a155106/frameset.htm
Case Management enables you to consolidate, manage, and process information about a complex problem or issue in a central collection point, the case. Within a case, you can group diverse information, such as business partners, transactions, products, and documents. This information can reside in different physical systems.
You can use Case Management to process problems and issues that involve multiple processing steps or multiple processors. Case Management therefore supports the processing and communication flow between organizational units and helps you to increase processing efficiency.
Case Management is available in the CRM Enterprise using the People-Centric User Interface (UI) and in the Interaction Center (IC) WebClient.
Refer to this SAP help link for case management - http://help.sap.com/saphelp_crm50/helpdata/en/43/ce91d0010f01b4e10000000a11466f/frameset.htm
<b>Reward if helps</b>,
Regards,
Paul Kondaveeti

Shared Services LDAP issue... Error Instantiating 'dc=EPMSystem': null

I entered a new LDAP connection in Shared Services (evidently incorrectly) and even thought it verified when entering the data I can't get the environment back up.. So, without being able to login to SS how am I supposed to make changes to the LDAP settings to correct it??
Is there a way to reset the LDAP information in SS to some type of default?
I could really use a hand with this one.. any thoughts or suggestions are welcomed.
Thanks,
<Nov 5, 2013 2:10:26 PM EST> <Notice> <Log Management> <BEA-170019> <The server log file /oracle/Middleware/user_projects/domains/EPMSystem/servers/FoundationServices0/logs/FoundationServices0.log is opened. All server side log events will be written to this file.>
<Nov 5, 2013 2:10:27 PM EST> <Error> <EmbeddedLDAP> <BEA-000000> <Error opening the Transaction Log: /oracle/Middleware/user_projects/domains/EPMSystem/servers/FoundationServices0/data/ldap/ldapfiles/EmbeddedLDAP.tran (Permission denied)>
<Nov 5, 2013 2:10:27 PM EST> <Error> <EmbeddedLDAP> <BEA-000000> <Error Instantiating 'dc=EPMSystem': null>
<Nov 5, 2013 2:10:27 PM EST> <Critical> <EmbeddedLDAP> <BEA-171521> <An error occurred while initializing the Embedded LDAP Server. The exception thrown is java.lang.ClassCastException: com.octetstring.vde.backend.BackendRoot. This may indicate a problem with the data files for the Embedded LDAP Server. This managed server has a replica of the data contained on the Master Embedded LDAP Server in the Admin server. This replica has been marked invalid and will be refreshed on the next boot of the managed server. Retry the reboot of this server.>
<Nov 5, 2013 2:10:27 PM EST> <Critical> <WebLogicServer> <BEA-000362> <Server failed. Reason:
There are 1 nested errors:
java.lang.ClassCastException: com.octetstring.vde.backend.BackendRoot
    at weblogic.ldap.EmbeddedLDAP.start(EmbeddedLDAP.java:303)
    at weblogic.t3.srvr.SubsystemRequest.run(SubsystemRequest.java:64)
    at weblogic.work.ExecuteThread.execute(ExecuteThread.java:256)
    at weblogic.work.ExecuteThread.run(ExecuteThread.java:221)
>
<Nov 5, 2013 2:10:27 PM EST> <Notice> <WebLogicServer> <BEA-000365> <Server state changed to FAILED>
<Nov 5, 2013 2:10:27 PM EST> <Error> <WebLogicServer> <BEA-000383> <A critical service failed. The server will shut itself down>
<Nov 5, 2013 2:10:27 PM EST> <Notice> <WebLogicServer> <BEA-000365> <Server state changed to FORCE_SHUTTING_DOWN>

Thanks John as always for your responses.
I logged an SR with ORACLE 3 days ago and am still waiting for a response.. I will say however it was logged as a non-emergency since this is a DEV environment. I'm hopeful that there is a documented solution for restoring the LDAP somewhere in their technical notes.
All the solutions I tried were based on an LDAP restoration from a backup since deleting the LDAP folder(s) results in a total LDAP restoration which I wasn't interested in so I avoided that path.
I tried renaming the LDAP folder in each application and restoring the LDAP in Foundation I was assuming the other apps would get updated from Foundation but that didn't work... not sure why but it didn't.
I ultimately was able to get the environment back up by essentially by restoring the LDAP from one of the backups stored in '/oracle/Middleware/user_projects/domains/EPMSystem/servers/FoundationServices0/data/ldap/backup'. I'm not 100% certain on how the communication flows between the different applications installed in the suite and I tried a number of things before landing on just restoring the Foundation LDAP and then sequentially starting the other applications, it seemed to work.
Adam,

Siebel CCA communication flow

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