Silent install of Photoshop Elements 10 via SCCM fails

Question

Hi all, hoping someone can help. I'm trying to push out deployment of Adobe Photoshop Elements 10 via SCCM. From Adobe's site I found details on adding an XML file to preconfigure various default settings and perform a silent install.  I can push out
the package to my test PC's cache folder no problem, but the advertisement fails with "Failed (bad environment)" message ID 10003. The system cannot find the file specified."
However, I can install the program manually, running the same code from the command line. So, on my test PC, if I go to c:\windows\system32\cache\(package) from the command line, I can type the following "start /wait Setup.exe /UL1033 /V"SERIALNUMBER=xxxx-xxxx-xxxx-xxxx-xxxx-xxxx"
(as per Adobe's instructions) and Photoshop Elements 10 will silently install just fine.
I've read elsewhere that SCCM can have issues with server paths and making use of the %~dp0 variable but I'm unsure if that applies here. In SCCM, in the program properties for PE10, the drive mode is set to "Runs with UNC name." I tried changing to 'requires
drive letter" but it still failed. I'm guessing I'm dealing with some sort of environment issue but I'm stuck as to how to fix. Any suggestions?
Thanks in advance,
Sir_Timbit

Answer 1

I used "start /wait" as that was what was listed on Adobe's silent install instructions at http://helpx.adobe.com/photoshop-elements/kb/silent-install-instructions-photoshop-elements-1.html
Again, it installs fine manually, *if* I point a command prompt to c:\windows\system32\ccm\cache\(cache folder)\ and run the start /wait setup.exe line below. But through SCCM, the advertisement report shows:
Message ID:10003. Failed (bad environment)
An error occurred while preparing to run the program for advertisement "ABC20074" ("ABC00041" - "Install Photoshop Elements 10"). The operating system reported error -2147024894: The system cannot find the file specified. Additional program properties: Command
line: start /wait Setup.exe /UL1033 /V"SERIALNUMBER=xxxx-xxxx-xxxx-xxxx-xxxx-xxxx" Working directory: Drive letter (? = any): Possible cause: This message most commonly occurs when the program's command-line executable file could not be found, when a required
drive letter connection to a distribution point could not be established, or when the program is configured to use the SMS Software Installation Account but the account is not specified, could not be found, or does not have the appropriate permissions. Solution:
Check each of the items listed above.
Execmgr.log on the client shows the following:
<![LOG[Successfully selected content location C:\WINDOWS\system32\CCM\Cache\ABC00041.1.System]LOG]!><time="12:01:25.056+360" date="08-13-2012" component="execmgr" context="" type="1" thread="3860" file="executioncontext.cpp:1703">
<![LOG[GetFileVersionInfoSize failed for file C:\WINDOWS\system32\CCM\Cache\ABC00041.1.System\start, error 1812]LOG]!><time="12:01:25.071+360" date="08-13-2012" component="execmgr" context="" type="2" thread="3860" file="executioncontext.cpp:119">
<![LOG[Executing program as a script]LOG]!><time="12:01:25.071+360" date="08-13-2012" component="execmgr" context="" type="1" thread="3860" file="executionengine.cpp:103">
<![LOG[Invalid executable file start]LOG]!><time="12:01:25.071+360" date="08-13-2012" component="execmgr" context="" type="3" thread="3860" file="scriptexecution.cpp:511">
<![LOG[Raising event:
[SMS_CodePage(437), SMS_LocaleID(1033)]
instance of SoftDistProgramBadEnvironmentEvent
    AdvertisementId = "ABC20074";
    ClientID = "GUID:8892F324-A104-4E4B-A3A1-0F2571233B59";
    CommandLine = "start /wait Setup.exe /UL1033 /V\"SERIALNUMBER=xxxx-xxxx-xxxx-xxxx-xxxx-xxxx\"";
    DateTime = "20120813180125.087000+000";
    DriveLetter = "";
    MachineName = "PCAB31";
    PackageName = "ABC00041";
    ProcessID = 268;
    ProgramName = "Install Photoshop Elements 10";
    SiteCode = "ABC";
    ThreadID = 3860;
    Win32ErrorCode = 2147942402;
    WorkingDirectory = "";
]LOG]!><time="12:01:25.087+360" date="08-13-2012" component="execmgr" context="" type="1" thread="3860" file="event.cpp:525">
<![LOG[Raised Program Bad Environment Event for Ad:ABC20074, Package:ABC00041, Program: Install Photoshop Elements 10]LOG]!><time="12:01:25.087+360" date="08-13-2012" component="execmgr" context="" type="1" thread="3860" file="executioncontext.cpp:739">
<![LOG[EnterRsRuningState failed to run script start /wait Setup.exe /UL1033 /V"SERIALNUMBER=xxxx-xxxx-xxxx-xxxx-xxxx-xxxx" 0x80009106]LOG]!><time="12:01:25.087+360" date="08-13-2012" component="execmgr" context="" type="2" thread="3860" file="executionrequest.cpp:3318">
<![LOG[Fatal error 0x80009106 enountered for program Install Photoshop Elements 10. This program will not retry.]LOG]!><time="12:01:25.165+360" date="08-13-2012" component="execmgr" context="" type="1" thread="3860" file="executionrequest.cpp:3477">
<![LOG[CreateMandatoryRequestRecursively Install Photoshop Elements 10 failed at EvaluateRequestForExecution]LOG]!><time="12:01:25.227+360" date="08-13-2012" component="execmgr" context="" type="2" thread="3860" file="execreqmgr.cpp:3765">
<![LOG[Policy is updated for Program: Install Photoshop Elements 10, Package: ABC00041, Advert: ABC20074]LOG]!><time="12:01:25.243+360" date="08-13-2012" component="execmgr" context="" type="1" thread="3968" file="execreqmgr.cpp:6711">
Thanks in advance for any help you can provide,
Sir_timbit