Since I upgraded to iTunes 10.4 I have no connection to iTunes Store nor can I do back ups with my iPhone 4
since I upgraded to iTunes 10.4 I have no connection to iTunes Store nor can I do back ups with my iPhone 4
For Win or Mac try here > Can't connect to the iTunes Store
Similar Messages
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ITunes cannot connect to the store, nor can I activate my Touch.
My iTunes hasn't been able to connect to the store EVER on this machine. Naturally, without a functioning iPod or iPhone, this hasn't bothered me. Of course, now that I've got a touch, it's a little annoying.
I can't activate my touch, and I can't get at my purchases.
Here is the log from the diagnostic. I have tried flushing the DNS cache, I do not run a firewall, I have reinstalled iTunes (wiping it's registry details as I went), I have activated port forwarding on my router to some port I saw suggested. Please help!
[quote]
Microsoft Windows Vista Professional Service Pack 1 (Build 6001)
System manufacturer System Product Name
iTunes 7.7.1.11
QuickTime 7.5
CD Driver 2.0.7.3
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.0.1.5
Bonjour 1.0.4.12 (118.4)
iTunes Serial Number 524BE20F40211390
Current user is not an administrator.
The current local date and time is 2008-09-07 22:28:23.
iTunes is not running in safe mode.
Video Display Information
NVIDIA, NVIDIA GeForce 8800 GTS
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {BB302319-0548-4244-AC1A-F9E08C8F14A1}
Description: Realtek RTL8168B/8111B Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
IP Address: 192.168.1.4
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sun Sep 07 21:57:33 2008
Lease Expires: Mon Sep 08 21:57:33 2008
DNS Servers: 208.67.222.222
208.67.222.222
208.67.220.220
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server was successful.
iTunes has never successfully accessed iTunes store.
[/quote]SO we rule out Winsock provider issue.
Can you try these entries in command prompt (Run as Administrator for Win7/Vista) one at a time?
ipconfig /release
then
ipconfig /renew
restart computer
ipconfig /flushdns
totally shut down computer then restart.
netsh winsock reset all
restart computer
Now test your iTunes again. If that does not work, uninstall your Antivirus program and test again. -
since the upgrade to ios7.1.1 I have lost my ringtones. Is there a way of getting them back from my itunes accout since I've already paid for it?
Yes, go to your 'iTunes Store' app on your iPhone or whatever device you lost them on, then go to the 'more' tab, and choose 'purchased', then find your ringtones that you wanted and redownload them, you won't need to repay for them.
Hope this helps :)
Happy hunting :) -
Since i upgraded to mavericks,my external hard drive lost half of the files ,how can i get them back?
Type move itunes library into the google serach bar.
It has always been very basic to always maintain abackup copy of your computer. Do you not have a backup copy? -
TS1363 Since the last iTunes update my iPod will not connect to iTunes
Since the last iTunes update my iPod will not connect to iTunes. My computer recognizes it but as soon as I launch iTunes I get the error message: An iPod has been detected, but it could not be identified properly. I have done ALL troubleshooting steps and it still gives me the error...... this only happend since I updated iTunes.
Doublechecking. Have you also worked through the following troubleshooting document?
iPod nano: Error message saying that iPod 'could not be identified properly' -
Since updating my iTunes I no longer have any controls. iTune covers the entire desktop and I cannot add from my files. Prior to updating I had a perfectly good iTunes which would allow me to stories for including on a iPod.
Can anyone please advise me.From my post on what seems like the same issue (found here: https://discussions.apple.com/message/21087892#21087892)
Take the following steps:
1) while connected to wifi, toggle off then back on the Show All Music and iTunes Match options shown in my original post. Important: I did this step before, but wasn't connected to wifi, and my music disappeared. Subsequently, I connected to wifi and turned off and then back on those options and everything came back though it was grayed out and my only option was to download music.
2) To get streaming over cellular back, go into Settings>General>Cellular and scroll down to the "Use Cellular Data for:" options and make sure the iTunes option is set to 'On'
The above steps will bring back the streaming capability which seemed to go away when you update to 6.1. It didn't ACTUALLY go away, but something about the update toggled off the iTunes option in step 2 above.
I did a final test by turning off wifi, opening Music app and selecting a song. It played successfully without downloading! Crossing my fingers, but I think I'm good to go!
Hope this helps! -
Since I upgraded to OS 6 my ipad will not connect to my WiFi
Since I upgraded to OS 6 my ipad will not connect to my WiFi unless I am right next to it. if i walk more than three feet away it looses connection. I have tried the brightness, resetting the network settings, changing the channel on my router...help. I have century link in Phoenix arizona. modem/router is a
ZyXEL - PK5000Z. It seems to work ok on my work wifi.
My iphone and netbook work perfectly with it. I do have an upgrade to the software on my iphone, but I fear that will loose wifi as well.Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
The 'reply' and 'new message' bar has disappeared from mail on my iPad since I upgraded my Macbook Pro from OSX 10.5 to 10.6. How can I get it back?
Updating your Mac's OS X version won't have affected how the Mail app (I assume that it's the Mail app that you are using, not Safari) shows on your iPad. If you don't have the menu bar showing in the Mail app then try closing the Mail app via the iPad's multitasking bar and see if it shows when you re-open it : iOS: Force an app to close
If that doesn't fix it then you could try a soft-reset : press and hold both the sleep and home buttons for about 10 to 15 seconds (ignore the red slider), after which the Apple logo should appear - you won't lose any content, it's the iPad equivalent of a reboot. -
Hi there, pls help since I upgraded the software to ios7 i have no more facetime neither in my contacts nor in settings... so i cannot activate it. anyone knows why this happened and how to fix it?thanks
Tap and hold the Home button and the On/Off buttons for approximately 10-15 seconds, until the Apple logo reappears. When the logo appears, release both buttons.
No content is affected by this procedure. -
What web player can I get on my ipad 2 so I can watch live sports? And how comes since I updated to ios6 I cannot acces the iTunes can connect to App Store but can't get nothing at all from there? PLEASE HeLP
Just connect the new iPod to your computer and setup the iPod via iTunes (instead of via wifi).
If you want to copy all the infor from an old iPod touch to the inew iPod see:
iOS: Transferring information from your current iPhone, iPad, or iPod touch to a new device -
ITunes 9.2.0.61 cannot connect to iTunes Store
To make a long story short, I have been through the forums and tried everything to no avail. I was asked to update iTunes in order to update my iPhone to ver 4. This was 3 days ago and I still have not updated my iPhone. I have updated iTunes to the above and cannot connect to itunes store. I have tried the forums which seems to have improved things but it is still not working. I have access to the iTunes store from my laptop and iPhone (Wifi) When I run iTunes and try to access the store it says "iTunes could not Connect to the iTunes Store. Make sure your network connection is active and try again"
If I go to the iTunes help tab and Run Diagnostics, the Network connectivity test passes and verifies all ok???????????????
I am not an IT guy but to my way of thinking, something is pointing iTunes to the wrong place when it wants to go to the store. I have spent enough time trying to fix my PC after apple broke it and would like to just upgrade my iPhone 3gS. I am waiting for an email from Apple since yesterday but would appreciate it if someone here could help me get this sorted.
Herewith the additional info that may be required as well as verification that I should be able to connect to iTunes store.
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Dell Inc. Vostro1510
iTunes 9.2.0.61
QuickTime 7.6.6
FairPlay 1.8.20
Apple Application Support 1.3
iPod Updater Library 9.2d4
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.1.0.62
Apple Mobile Device Driver 1.49.0.0
Bonjour 2.0.2.0 (214.3)
iTunes Serial Number 50D4A26C8592F897
Current user is an administrator.
The current local date and time is 2010-06-24 11:01:57.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Video Display Information
NVIDIA GeForce 8400M GS
** External Plug-ins Information **
No external plug-ins installed.
iPodService 9.2.0.61 is currently running.
iTunesHelper 9.2.0.61 is currently running.
Apple Mobile Device service 3.1.0.0 is currently running.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {D25AF4E1-5629-4695-A88C-33EB9B542680}
Description: Dell Wireless 1395 WLAN Mini-Card - Packet Scheduler Miniport
IP Address: 192.168.0.116
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.252
DHCP Enabled: Yes
DHCP Server: 192.168.0.250
Lease Obtained: Thu Jun 24 07:32:34 2010
Lease Expires: Fri Jul 02 07:32:34 2010
DNS Servers: 192.168.0.250
192.168.0.250
Adapter Name: {6322B6B8-7B23-4D8C-829C-D093ADFB2A84}
Description: Realtek RTL8168C(P)/8111C(P) PCI-E Gigabit Ethernet NIC - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.0.250
Lease Obtained: Wed Jun 23 13:50:08 2010
Lease Expires: Thu Jul 01 13:50:08 2010
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 192.168.0.252:8080
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is on.
iTunes is enabled in Windows Firewall.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-04-21 19:51:31.
Message was edited by: Gerrie CoetzeeI would really try this...
Edit > Preferences > Parental Control and check iTunes Store, Allow access to iTunes U and click OK. Try going to the store. Then go back to Preferences and uncheck iTunes Store
or the LAN settings..
After sitting at my computer for HOURS on Wednesday trying almost everything everyone suggested... I logged back into my PC Thursday & somehow my iTunes store was connected. I have absolutely no idea what I did. Point is you should probably try those, turn it off then turn it back on & see if that helps. I really wish I could help. I know exactly how much of a pain this entire issue can be.. Good luck! -
How can I transfer video taken with my iPhone to my iPad WITHOUT using a computer or iTunes? I'm going to Europe for a month and want to use my iPhone to take pics and video, then come back to the hotel room and use my iPad to edit/store each evening. I don't want to use my iPad to take the video...too large/bulky. And I WON'T have a computer with me...I purchased the iPad to take with me so I could use the RDC to my home computer and avoid taking my computer at all. Is this possible?
here is a cheaper solution than camera kit and a lot easier if you have WIFI available.
I use the PhotoSync APP (I think its a $1.99) will transfer videos and photos over WIFI to any other IOS device or even PC/MAC. Great app since I like doing video and photos on my IPHONE and transfer to IPAD2 without synching through computer or doing cloud based storage.
You can even send photos/videos from your MAC/PC to your IOS devices that way too. Makes it so much easier.
Here is the link;
http://www.photosync-app.com/ -
My iPhone 3gs is not working properly and hasn't been since about September of last year. When switched on (Quite often it won't even turn on) it says 'Update Completed' as though it has just been updated. On the next screen it says to 'Connect to iTunes'. It doesn't, however, connect to iTunes and just resets itself over and over until power is gone. Occasionally after switching on and off a few times it functions normally for a few hours and some times even a couple of days but eventually always turns itself off and goes back to the 'Update Completed' screen. Does anyone know what might be causing this and/or a way of fixing it?
Morning JordenR,
Thanks for using Apple Support Communities.
You can resolve many restore issues using the troubleshooting steps documented here.
For more information on this, take a look at this article:
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/ts1275
Best of luck,
Mario -
HT1212 What to do when you have not synced to itunes and when it says to connect to itunes?
what to do when you have not synced to itunes and when your ipod says connect to itunes?
Disabled
Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
iOS: Wrong passcode results in red disabled screen
If recovery mode does not work try DFU mode.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
For how to restore:
iTunes: Restoring iOS software
To restore from backup see:
iOS: How to back up
If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I need to replace my laptop Hard drive. How do I get my iTunes off the old hard drive to an external so I can put it back on the new hard drive?
Type move itunes library into the google serach bar.
It has always been very basic to always maintain abackup copy of your computer. Do you not have a backup copy?
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