Sky broadband slower than any Broadband I have ever had
Hi. I guess I should of done this 8 years ago when I first had sky installed. By some cowboy who was in a rush and jacked into an old BT socket. To save him time running new wiring. Nevertheless I have endured as much as I am going to take from this absolute pathetic BB service. Sky tell more lies than pinnochio. Our BB was supposedly Unlimited to begin with which was a total load of tosh. It was unlimited until you reached Sky's maximum usage. Which they denied and never told anyone. Only to come out years later with the "Truly Unlimited Broadband". So what was it before then?? I have the top BB package and have Download speed of 2.89mbps and upload speed of 0.59mbps. Which is garbage and nowhere near what it is supposed to be. Without looking i'll go on the low side of 20mbps . Everything is so slow. pages can take forever to load and there is always hangtime on any page. If that is not enough the connection drops 3 or 4 times a day for no apparent reason. And if the phone rings it disconnects the internet as well but not always. I have all the filters and all individually tested to make sure none were faulty. I don't have a hub. was never given that option. Just some old netgear decrepid thing I had from the beginning. It certainly feels like " we have you on our books and then forgotten until the end of time scenario". "Contact us" lols are they kidding. I am not wasting money being held in a queue for eternity and then when someone does answer the line mysteriously goes dead. I know all their tricks off by heart now. All I wanted was an email address to contact them. You think this would be the most simple method to give customers. But no they don't want the fuss. I guess the majority use Sky for convenience . Certainly not for their broadband service. It is appauling at best. I want an answer not to be fobbed off with the usual garbage . Your distance from aunt betty's house and the exchange could limit connection speed. Or stand on 1 leg and hum the national anthem to see if that improves the signal. I know that is not exactly what they say but you know what I mean. I am paying for a service and I am not getting it. All I know it is not my end. I have had AOL.Tiscali,etc and they were lightnig fast in comparison. I need this fixed like yesteryear. Or i'll dump them. Don't know ifyou can help really. Last resort really. They don't answer. Thanks for your patienceZooZ
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 28172 39172 0 2489 42609 00:17:58
LAN 100M/Full 63139 51344 0 14153 1619 01:12:37
WLAN 11M/54M 2482 2067 0 117 129 01:12:25
ADSL Link Downstream Upstream
Connection Speed 2555 kbps 604 kbps
Line Attenuation 48 db 31 db
Noise Margin 15 db 15 db Thanks for reply. Hope this is what you asked for. I cannot tell you what they estimated . It has been 10 years or so but we upgraded to the highest speed BB seervice. I know its costing £60 month inc basic TV package. Which is a rip off. Perhaps you can tell me what I should be getting . I know D/L max is between 280-310kbps and uploads was 59kbps. I know when i ran the test from the router online page. It told me no internet connection detected. Which doesn't seem right.?
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I am very disappointed with the battery life I am getting out of my Iphone 5S 64G. I charge it every night, and would be lucky to make 15 to 20 minutes of calls during the day and yet I am lucky to get much more than 12 hours of life out of the battery.
I have to make a conscious decision not to use it to avoid it running out on me. I had it back to the Apple Store last week and they ran diagnostic checks on ot and said that the hardware was within specs.
They replaced the software as it was showing that Springboard had crashed on several occasions. The other problem I was complaining about was that at least 2 or 3 times a day, the phone would refuse to wake up when I hit the home button. It would take sometimes up to a minute of pressing the button before anything would light up. The guy at the Apple store said that this was caused by Springboard crashing and that this would also be what is reducing the battery life.
I did notice that after they replaced the software, the waking up problem appeared fixed for a few days, but the battery life had not improved. Now the waking up problem is starting to return.
It is very annoying and somewhat embarrassing when you are with a client and go to make a call and your shiny flashy new Iphone 5 won't even light up. Especially when you have to borrow your clients Nokia....My best bet would be to restore the phone. Back it up to itunes, and then reset it Factory settings. This way, any corrupt software will be removed, and you can start fresh. Make sure you back it up first. By the sounds of it, you are using the phone for business and probably need the data from it. Hope this helps!
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Can iMac be updated or just get new one? On iMac with OSX10.5.8, 2Ghz Intel Core 2 Duo--it's so much slower than iPad. It hasn't had cache cleaned or "First aid". I'm wondering if a computer store/techie can clean/update it or better to put $$ towards new?
If you want to clean up your hard drive some, here are some of my tips, also.
Hard drive getting full or near full?
Do a search for and downlaod and install OmniDisk Sweeper and OnyX.
Here are some of my tips for deleting or archiving data off of your internal hard
Have you emptied your iMac's Trash icon in the Dock?
If you use iPhoto, iPhoto has its own trash that needs to be emptied, also.
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Again, archive to disc, Flash drive or ext. hard drive and/or delete any old documents you no longer use or immediately need.
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Also, if you save old downloaded .dmg application installer files, you can either archive and delete these or just delete the ones you think you'll never install, again.
Download an app called OnyX for your version of OS X.
When you install and launch it, let it do its thing initially, then go to the cleaning and maintenance tabs and run all of the processes in the tabs. Let OnyX clean out all web browser cache files, web browser histories, system cache files, delete old error log files.
Typically, iTunes and iPhoto libraries are the biggest users of HD space.
If you have any other large folders of personal data or projects, these should be thinned out, moved, also, to the external hard drive and then either archived to disc, Flash drive or ext. hard drive and/or deleted off your internal hard drive.
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I am feeling so ripped off right now. I have wanted a Mac for years and believed the hype about it's stability and I have had more trouble with this Imac 2011 than I have ever had with a pc. It locks up with several software products from APP store. I have already had to have a technician to look at it and really couldn't figure out what the deal was. I was told that the APP store software should give me no problems but the truth is that it locks up on the software. This machine is only 4 weeks old and I am using 37 g on a 1 T hard drive. There is no reason for it to be locking up. Also, when I try to use the help program, it always tells me that I am not connected to the internet even though I have used both the mail program and the browser with no problem just before that. I successfully used the help program on my pc lots of times. I did not need a $2000. plus machine to just get email. I just wanted to unload on somebody that might understand my pain and after checking out this site...I think there is a few of you out there.
I was told that the APP store software should give me no problems but the truth is that it locks up on the software.
The apps downloaded from the Mac App Store are written by third party developers, not Apple. If you have problems with those apps you need to visit the support area for their websites. Launch the App Store, locate the app name. You should see a support link.
when I try to use the help program, it always tells me that I am not connected to the internet even though I have used both the mail program and the browser with no problem just before that
Go to ~/Library/Preferences. Move the com.apple.helpviewer.plist file from the Preferences folder to the Trash. Restart your Mac, try the Help menu.
If you need help finding that file, hold down the Finder icon in the Dock then click: New Finder Window. From the menu bar top of your screen click: Go > Go to Folder. Type this in exactly as you see it here: ~/Library/Preferences/com.apple.helpviewer.plist That will take you right to that file.
(.plist) files stores information about a particular app or in this case, the Help viewer. Often times deleting the .plist file resolves the issue.
It's fine to "unload"... we understand that you expect your iMac to be stable but there are times when things go awry. That's why we have these forums so that you can you get help.
You may want to read up on how to repair the disk if necessary or reintsall Lion > OS X Lion: About Lion Recovery
Apple - Find Out How - Mac Basics
How to "switch" from PC to Mac > Apple - Support - Switch 101
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Well that was a jerk reply, thanks for no help 'gdgmacguy'. I have the same problem and have already contacted support regarding the matter. Hang tight Scottyp, I will post any resolution I find or receive from support for us and others coming here for help.
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Hi joej49728017,
I am so sorry for the inconvenience caused. However this is just because Adobe Acrobat 7.0 is an outdated version & the now the activation server for it does not exist.
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I have rented 2 movies the past 9 days and they won't transfer to my iPad (first generation). Get the same error message that says they cannot be played on my iPad. I haven't watched either movie and this is the first time I have ever had this happen after several successful movie rentals and transfers.
When you have a query please post the feed URL rather than its contents. For the record, yours is at
http://www.honywoodschool.com/podcast/44986
I don't have an iPad to test this, so I can only refer you to Apple's Podcast Tech Specs page:
http://www.apple.com/itunes/podcasts/specs.html#formattingvideo
This says that the maximum video size for an iPad is 1024x768 - your latest episode is 1280x720.
Slightly confusingly, it also says
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H.264 video up to 720p, 30 frames per second, Main Profile level 3.1 with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
MPEG-4 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
Motion JPEG (M-JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format'
which suggests that mp4 files are even more limited.
Incidentally your feed gives this URL for the media file:
http://www.honywoodschool.com/user/59/133934.mp4
However when downloaded this produces a file called 'howtosetupappeid.mp4' so soe sort of redirect appears to be in place, and these can sometimes cause trouble. It's better to link directly to the file - it's possible that the iPad doesn't handle the redirect.
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Hello this is the first time I have ever had a problem. I am trying to down load a movie and it keeps giving me error -50. I have signed out and back in and deleated the download and tryed again and still will not download.
Perhaps try the "Error -50," "-5000," "8003," "8008," or "-42023" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
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Why is Fiber Slower than Regular Broadband!?
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My MacBook Air shut down is slower than other macs I have seen
I think this is due to the recent Mac OS 10.8.2 update
My MacBook Air shuts down slower than usual. It will get slow and show a white screen with a spinining wheel taking up to 15 seconds.
This is longer than the startup time.
When it was new, I think it was running Mac OS 10.8.1. Shutdown was super speedy and took maybe just 3 seconds. It then asked me to update, so I obviously did, since I thought new improvments were made.
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Barry -
Worst customer experience I have ever had
For a start try googling Bt and watchdog and you will see how bad it is. My story begins with getting a line with Bt this was a horrendous business in the first place as our new house had no connection, so we had to pay to improve Bt's network by getting an intermittent line put in which took weeks ,almost a month, then a fault appeared about a year later the engineer came ,much head scratching as no dial tone ,but Internet worked, he fiddled around with our socket and eventually said the problem was external ,it worked for a few days then stopped and then we got another engineer to come fix it properly it worked for a year .Now exactly same thing has happened again an engineer came fiddled with our socket and said it was the building across the way that caused it ( what I can't get is. If it was the building over the way causing it why fiddle with socket in our building?). , it stopped working a week later same issue, in addition now when reporting the problem to a call centre in India was told that they could not arrange an engineer unless I agreed that if the fault was caused internally in our building then there would be a call out fee of £130 , I refused to acknowledge that I would pay this as the only people to have touched the lines in our house since connection have. Been your outsource partners ,hence how can they blame me for the fault?, I have carried out basics checks as suggested on the site . What worries me now is the following (are they trying to charge me for this second fault?) Fault number:VOLxxx-xxxxxxxxxxx, Date reported:25 May 2012,Date closed:30 May 2012 Says problem was external from house. But the next fault report online says problem is internal and within the house, if the fault is internal ,then it must have been caused by the engineers earlier visit as they are the only ones who have changed or done anything Fault number:VOLxxx-xxxxxxxxxxx Date reported:7 June 2012Date closedpen I will be very very annoyed if this happens
Please edit out your fault reference numbers as this is a public forum. Thanks
Welcome to this forum. This is a BT domestic customer to customer help forum, any messages posted here do not go to BT.
If you need to contact BT, you can use Live Chat or Contact BT ,or telephone 0800 800 150
If you have already tried that, then
If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
Probook 430 G1 - The worst notebook I have ever had
Good Afternoon HP (or whoever may be reading this),
This email is written to address HP customer support.
I will try to keep this message as civilized as possible. I abhor people who abuse manufacturers/sellers just because they have a problem with a product. In this case however, I am beginning to reach the absolute edge of my patience, and so I beg for your forgiveness if I come across as being too blunt.
In August 2012, I purchased a Probook 430 G1, which was one of the newest batches installed with the Haswell chips back then. This was a student promotion offered by my school, Nanyang Technological University, in Singapore.
I don't really want to get into the specifics of the EXTRAORDINARY journey with this laptop, because it makes my blood boil. But the gist of the matter is this: I paid approximately SGD$1200 for this unit, a i7-4200, 4GB RAM model, hoping for a decent experience. What I got back in return was a horrendous laptop which had problems surface from the 2nd day I began to use it. That's right, 2nd day, not 2nd week or 2nd month.
I sent the laptop to HP service centre for a total of 3 times, as well as 1 time where they sent a technician over to try and resolve my problem by installing a new hard disk and then a new motherboard. Problems, not necessarily happening all at once were:
Ultra-incredibly slow performance. I would click on Settings, and it would take 5 minutes before the Power option came up, another 5 minutes before the Sleep, Shutdown, and Restart options came up, and another 5 minutes before the laptop actually shut down. Clicking on internet explorer would take 5 minutes before the browser started to open.
Screen brightness went crazy. I suppose there is a auto mechanism to change the screen brightness according to ambient light. Well, all I can say is that there were times for no reason the laptop would intermittently change brightness back and forth in a jerky manner which almost gave me an epileptic fit
Hard disc problem detected, please blah blah reset blah blah diagnostic blah blah. Every single freaking time I switched on or off my laptop, the same message would appear.
Two times when I sent the laptop for repair, and specifically on the second time, I was told that it was a hard disk problem (I don't need to know that because the computer already displayed that. Tell me something more which any 5 year old kid looking at the computer screen can read out) and that they would replace it for me. I insisted the second time that I was sure it couldn't be a hard disk problem because the first time I retreived my laptop from the service centre, the EXACT SAME PROBLEM had occured. I implored them to perform A THOROUGH CHECK ON THE LAPTOP rather than just replace the hard disk, and was told that they would. But hey when I went back to collect the laptop, guess what had been done this time? HARD DISK CHANGED AGAIN. Of course, I was delighted that they took my begging into consideration. And yes you guessed it, THE EXACT SAME PROBLEM... AGAIN happened. And so came the third repair request...
I was told that they would dispatch a technician down to my hostel (I stay on campus) to help be rectify the problem. In the first place, they did not send the technician during the time period which they promised, but I'm not too strung up over that. The technician stripped my laptop to the barebones, and said that everything looked fine, and by examination, from looking at the components, the only evidence of change over the last two repair sessions was a simple hard disk change, and that the other components had not been removed for checking or diagnostics (another indicator of A NICE, THOROUGH CHECK). So he said changing the motherboard might help, and of course I'd kill to make the laptop finally fully functional (this was already 1 year + after the original purchase. I had reverted back to using my DYING OLD LAPTOP WHICH WAS STILL BETTER THAN THE USELESS HP JUNK I HAD TO DEAL WITH)
So he replaced the motherboard and everything, but when rebooting and doing some technical stuff, he told me that a NEW ERROR HAD OCCURED, and that the diagnostics for the battery had failed. Yay. Pleased to say however, I never use my laptop unconnected to a power source so goodness, saving myself from even more horrors. Well I could make do with that right?...
And now the latest problem. Cache problems. I don't really know what that means but trying to surf the internet has been murder. 'Waiting/ trying to detect the cache' or some message like that always pops up at the bottom, SSL Connection errors, the script can't even load. Can't even connect sometimes. The screen resolution I don't even know how to describe e.t.c, e.t.c, x100. I don't want to say more, but it is UNFREAKING POSSIBLE TO USE THIS LAPTOP FOR ANY USEFUL PURPOSE.
Okay so my rant is nearly almost over. I just want to say this. I am sick and tired of travelling down from my busy schedule just to give my laptop for HP to change my hard disk so lamely like that. I am tired of trying to troubleshoot, call, find HP contacts (Probook 430 is not even recognized on the model detection page for goodness sake). For the record, I had a decent-ish experience with my previous laptop which was also HP, and generally during the 3 times I phoned in, the HP person attending to me was very accomodating, polite and sympathetic, and I cannot help but be impressed by it.
But honestly, I feel like demanding nothing less than a full refund for my $1200 because honestly, I have spent more time trying to repair my laptop than using it properly. For the record, I have never asked for a refund for anything in my entire life. This is the first time I really want to do that. I will never ever buy a HP laptop after this because this experience has been too traumatizing to describe.
HP, if you are reading this, please wake up and buck up your ideaHi @gyx9 ,
I have sent you issue to be escalated and do check your private message when a HP employee reaches out to you.
Best,
Russ
I worked for HP. -
The worst company i have ever had to deal with.
on the 9th of may 2013 i tried to order bt infinity 2 with unlimited tv and unlimited phone calls,i tried to order online to be eligible for the £50 sainsburys voucher but when i went to place the order i kept getting an internal server error from the website.
i had to then ring bt up and explain about the error and this led to the order being placed over the phone.about a week later it dawned on me that i might not be eligible for the voucher so i rang bt to enquire where i stood with it,i was told that i wasnt eligible for the voucher and the only way was to cancel that order and place a new one online.this was done over the phone on the 22nd of may.i was told by the guy that cancelled the order i would have to wait 24 hours for the existing order to clear off bt,s system before i could place a new one.i waited until the 23rd of may and tried to place a new order online to no avail.
i got a message that read like this....as there is ongoing work at your exchange your new technology is being installed,no orders can be placed until this work is complete.
i rang bt and explained what happened and the girl said this was because the engineer from bt openreach was still booked to install my infinity2 on the 31,st of may which was the original orders installation date,until this was cleared off thier system i couldnt place a new order,she would personally speak to bt openreach and get it removed and i should be able to re-order online within the hour.
i tried to re-order an hour later with success.order in place,email confirming order with a ref number,in the email it says if you havent had a confirmation email or letter within 5 days of the 23rd then ring us with the ref number.
28th i ring bt with the ref number and i get told that no orders are on my account and no evidence of that ref number on my account,this could be due to an existing order still being on the system and until its removed you cant order anything from bt,by now im feeling a bit miffed as my sky is cancelled and my broadband is cancelled and time is running out.the girl now says she will go to order management and get whatever is on my account removed and it would happen within 24 hours (1.pm 28th may phonecall) and she would ring me backto place a new order and also she would get the order fast-tracked as its thier fault and it would speed the installation up within 3 days so im expecting a phonecall before 1pm on the 29th may,no phonecall so i leave it until 3.30 pm and ring bt,a lady answers and looks at the notes on my account,apologises for the girl not calling me back and says she will personally get it removed off my account within half an hour and promises to ring me back at 4.30pm to place a new order.5pm no phonecall so i rang again and the first thing say to the lady that answers is this is the last time i will ring bt ever,she apologised for whatever was wrong and hopes she can help,i explain everything that happened and she looks at the notes on my account,advises me that the item what was still on my account was down to be removed and should go off my account today(29th) and all i could do was wait for a phonecall to tell me it has been removed.
one word
laughable.
obviously bt dont want my £70 a month so it will be a phonecall to sky tomorrow to reinstate my tv and broadband.If you do go with Sky don't forget to cancel the BT order or you might end up with them billing you for the install.
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