Sky go devices

try to watch sky go on pc and it always registers my computer over and over again. i just removed pc3 and pc4? My brothers computer doesnt show in the list never has, and he can use sky go fine? and now only my ps3 is registered so 3 empty slots but i still cannot use my pc as it now wont let me register?

If it is registering it as a new device everytime you use it then this might be the file that is stored on it so that sky go can recognise your computer, is being removed for some reason. If you run a program that clears out your files then this would cause this so have a read of this:
http://helpforum.sky.com/t5/Archived-Discussions/USERS-OF-CCLEANER-AND-ADVANCED-SYSTEM-CARE-AND-SKY-GO-PLEASE/m-p/300553/highlight/false#M2570

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Sky Go - device registration limit hit for no apparent reason

Watching golf quite happily on my Samsung galaxy tab until last night when I accessed Skygo and it told me I had too many devices. Nothing had changed in my world so I went to manage devices and saw my tab there. In desperation I removed the tab and then immediately replaced it. I was then told I had to wait a month. Even then, I have no idea if it will recognise the tab. I tried phoning sky help - a really frustrating and useless amount of time spent here- but I do not believe they are capable of changing anything that goes wrong with skygo. They merely hope the problem will disappear in time. If anyone has suffered and perhaps resolved a similar issue, please let me know. Otherwise I feel this might be the final nail in the sky coffin for me.

townboy wrote:
Watching golf quite happily on my Samsung galaxy tab until last night when I accessed Skygo and it told me I had too many devices. Nothing had changed in my world so I went to manage devices and saw my tab there. In desperation I removed the tab and then immediately replaced it. I was then told I had to wait a month. Even then, I have no idea if it will recognise the tab. I tried phoning sky help - a really frustrating and useless amount of time spent here- but I do not believe they are capable of changing anything that goes wrong with skygo. They merely hope the problem will disappear in time. If anyone has suffered and perhaps resolved a similar issue, please let me know. Otherwise I feel this might be the final nail in the sky coffin for me.townboy wrote:
Watching golf quite happily on my Samsung galaxy tab until last night when I accessed Skygo and it told me I had too many devices. Nothing had changed in my world so I went to manage devices and saw my tab there. In desperation I removed the tab and then immediately replaced it. I was then told I had to wait a mimeonth. Even then, I have no idea if it will recognise the tab. I tried phoning sky help - a really frustrating and useless amount of time spent here- but I do not believe they are capable of changing anything that goes wrong with skygo. They merely hope the problem will disappear in time. If anyone has suffered and perhaps resolved a similar issue, please let me know. Otherwise I feel this might be the final nail in the sky coffin for me.AA similar thing happened to me and I am being made to wait for a week to log in and watch online...This is terribly annoying...Why cant they be lille Newflx or Amazon Prime? These allow one to watch on other devices by using a password...After all we pay a fortune for Sky.

Sky Go - device registration limit hit by renaming a device

Hi I tried to register my wife's new tablet to sky-go however I was unable to do so as 4 devices were already registered. The manage device feature said that I could remove a device, however the devices were all named the same with the difference of an additional number. So I removed all the devices and wanted to re-register them but renaming as I did so. However once I registered one of the devices and renamed it, I can not register any more devices. I now have 3 free spaces which I can not use for another month. No where on the mange device page did it warn me of this problem. Can you please rectify this error so that I can make full use of my SkyGo package.

We are only allowed to register one device per calander month so you will be able to register a second one tomorrow.

Will Sky remove device change limit during Windows 10 migration?

Hi, does anybody know if Sky will remove the device change limit for this month? just upgraded all machines in the house to Windows 10 and it looks like now it ill take 4 months to get the deviecs all registered again, which is not user friendly and show poor planning on Sky's behalf as well as mie for not doing a simple test. Cheers

Hi Zaynz38
I had the same frustration as you and came on here to ask the same question. My frustration was then multiplied because 'super users' kept telling me it's not Sky's fault.
I can confirm I've spoken to Sky at some length about this. Firstly they do support Win10, contrary to what some of the super-users say. Secondly, they can remove limits and they did for me and many other people. Like you I lost use of Sky Go on updated devices but within a few days I managed to get them all restored.
Win10 isn't broken and Sky Go works perfectly with Win10. The only issue is that of the upgrade to Win10 seeing it as a new separate device which isn't a technical fault as such and only became an issue because Sky have a monthly limit.
As I say, Sky recognise that and have lifted the limit for many. Your biggest frustration will be getting someone in customer services who's helpful and willing. Good luck.

Trying to sign in to sky sports app and there is a message saying Sky ID ~Device Limit Reached

Does anyone know how to rectify this problem

for that you have to go to settings - Mal contacts and calanders and you will see your account, Select your account that keep popin up for your password, select account under the accounts your will see DELETE ACCOUNT, Delete that account and Add it again. It will worked!!

Device registration is awful!

I am Sky Multiscreen customer so I have 4 available slots for sky go devices but I only use 2. I removed a xbox from the 3rd slot yesterday as we no longer have that xbox Anyway I was using Sky go fine yesterday on my laptop then earlier today I updated my laptop from windows 8 to windows 8.1...now it says my device is not registered and I cannot register it because I have made 1 change this month! It is the exact same laptop that I used yesterday!! The fact you can only make 1 change a month is honestly pathetic and very amatuerish from Sky if people cannot even update their laptop without it unregistering them...I have tried to contact Sky but was on hold for nearly 40 minutes so put the phone down.. Is there anything I can do to fix this other than wait?

Diane+Steventon wrote:
Is there anything I can do to fix this other than wait?
Sadly there isn't anything you can do and even if you get through to speak to someone to be surprised if Sky say they can't do anything as they are usually quite strict in sticking to the one device registration per month rule.
On the flip side the next month starts on Wednesday so if they do say they can't do anything you only have a few days to wait.

HT1515 Can I use Air Port express as a signal extender for SKY Broadband router in UK?

Can I use Air Port express as a signal extender for SKY Broadband router in UK?

You are going to have to turn OFF Wifi on the Sky router device so its just a modem.
String an Ethernet cable off of the Sky router to an Apple Airport/Time Capsule device and have that create a stable WiFi network.
Using WDS protocols you can now add additional Apple Airport expresses as needs be to extend the Wifi signal area.
In theory you should able to extend an existing network however inter-operability between differing manufacturers is flaky at best.
Caveat using extenders Will degrade the performance of your network.
So its going to be more expensive - Need Two Airport devices and you my need support in creating the network (you may have to log in to the Sky provided routers advanced settings in the Java Control Panel and from a web browser to turn off features such as Wifi and IP addressing)
You may be better contacting Sky as they may actually have a compatible network extender (BT certainly do for their Home Broadband routers) available.

Sky go on xbox 360 - video playout error

My sky go app randomly stopped working the other week. And hasn't worked since. I've always watched it on my Xbox 360 and never had this issue before. I've tried Clearing the cache, deleting and reinstalling the app but i'm still getting the same problem. When i try watching live tv on the sky app or watch demand it says:"Sorry, Sky Video Playout service isn't available right now. Please try again later. For more information, go to www.xbox.com/status" I'm out of idea's on how i'm supposed to fix it. I have sky extra and the device is still added onto my sky go devices. I'd appreciate the help. Thanks

I have sorted it! when i went on to storage settings, the internal drive needed formatting. The app had been saved onto the external drive. Any video (TV) apps need to be saved on internal drive!! I reformatted the drive then deleted the app off the external drive, before reinstalling it onto the internal drive. Did this for Netflix too which had also stopped working properly. Hope this helps and solves your problem too

TS4209 When i wake up my iMac from sleep my wifi is disconnected. It also disconnects my iPad, my wives iPad, my iPhone & Sky On Demand which is connected via wifi. To reconnect all devices i have to switch off & then on again wifi on the iMac. Can anyon

When i wake up my iMac from sleep my wifi is disconnected. It also disconnects my iPad, my wives iPad, my iPhone & Sky On Demand which is connected via wifi. To reconnect all devices i have to switch off & then on again wifi on the iMac. Can anyone help?

Had the same issue and finally solved it. After the upgrade to Mavericks our 2 new Macbook Airs stopped connecting automatically to Wifi while the older machines the kids had still worked fine.
Bought a new airport extreme and problem solved. Our Airport Extreme was about 5 years old and was probably not compatible with the new OSX.
BTW this was after trying everything people suggested on this forum and a 4 hour marathon tech support call with Apple where we reinstalled the OSX.
***** to need to spend $200 but glad the problem got solved.
New extreme is also mega fast so its all good.

Sky go and rooted android devices

i seem to be able only to view sky news, when i click on any other channel to watch, it says sky go is not supported on rooted android devices? whats that in english and if thats the case why can i view sky news?

If your post what you make and model of your device someone might be able to help explain what this is.

I cannot register any devices on my SKY Go

I am having trouble registering my Sky go on any devices. I tried to change it from one iPad to another and now Sky go isnt on any. I cannot set another one up because it says it has reg too many devies for tis month but there is none there.... can somebody help

The only way to get help is to either call Sky, use the live chat, or request a call back for the sky service app as Sky themselves do not post on here as this is a customer helps customer forum.

Blocking instagram, face book, snapchat on a certain device connected to Sky Router

Hi All Is there a way to block instagram, facebook and snapchat apps on a certain device connected to my router ? I dont want to block the complete interent, just these apps on a certain device ?? I have about 5 devices connecting to my router and need to block these for one of my kids ipads I know sky shield can do this, but this would be for all devices ?? How can I do this for the one devices MAC address ? Is it possible ? I dont want to block them for the other devices connected. Cheers Nige

Hi Matt,
When you connect to an external router directly, does your network location change to private or still domain network?
I suspect this is related to some firewall setting, even related to your network security device.
Please check or upload the WindowsUpdate.log ( %windir%\Windowsupdate.log), we can find some information about downloading phase.
Alex Zhao
TechNet Community Support

Sky Go on LG G4 incorrectly reports rooted device

I have a brand new LG G4 and Sky go tells me "Sky Go is not supported on rooted Android devices". My device is unrooted. Can someone please help? Many thanks, Paul

OK, quickly fixed! The problem was that although this phone had never been rooted, but my last one was. SuperSU had been installed on this phone but was of course not working. I uninstalled the program SuperSU and restarted Sky Go, and it all worked again. Hope this helps someone. Cheers, Paul

Change Registered Device Sky Sports Mobile TV Android

Sorry I missed my live chat invite. I never relised anyone had sent me a private message. I never got an e-mail or anyting to tell me I had a PM. Can somebody at Sky please send me another invite and I will be more than happy to give you any details you will need to help get Sky Sports working on Android for me again. Thanks.

Thank you Sky team. This problem is now resolved. My Sky sports Mobile TV is working again I mean't to ask this earlier but if I ever change my Android device (that supports Sky Sports Mobile TV) again in the future do I have to go through the same process? Is it just a case of unsubscribing with your old deivce on Google Play and then subscribing again with your new device?

Sky go extra only showing two devices

I have sky multi room so I get sky go extra free of charge, however when I try to register a third device it says my device limit is reached. When I go onto manage devices there are only two slots when there should be four. I have had multi room for around 7 months now so the timescale shouldn't be an issue with activating it.thanks, Luke

Have you enabled extra at mysky? Because it's not enabled by default.

Sky go devices

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