SLA Rate configuration in OCSG

Hi,
OCSG provides Traffic control for its communication services using SLA Rate and quota. In SLA we can set transaction rate Tx/msec for perticular method (ex. SendSMS etc.) or for entire service. Suppose we set transaction rate as 5/60000 (ie 5 tx/minute) then it should not allow more than 5 transaction in one minute. If you set higher rate in your duration test for incoming message you will find that it will give you few Policy denied exception and then passes few message and again gives few exception and so on. I mean it allows more than 5 tx in one minute. Accoridng to Oracle, it is sue to Budget sercvice and it is configurred accoring to this logic. Can anyone please explain this in more clarity. If any case we allow more than 5 Tx/Minute. How we can promise to operators that SPs will not use transaction rates defined more than defined in SLA. It should not allow more than defined in the SLA. In earlier verions of WLNG (OCSG) it was working fine.

This is how the budget service/SLA enforcement works:
If you define an SLA with rate control as x sms/y sec. From the time first request is sent, budget starts to diminish. At this point budget will be x-1. Say you've sent another request after n seconds, then it would be (x-2) + x*(y/n) or x whichever is higher. This x*(y/n) is added to the budget, because during those n seconds.
Since it is hard to define an interval in absolute time, budget service is designed this way to properly control the flow.

Similar Messages

Ip sla reaction-configure and reaction-trigger

Hi all,
I want to make ipsla check server states to run EEM script then server will icmp timeout 3 times.
i writed the following configuration(CAT 6500 IOS 12.2).
ip sla 20
icmp-echo 172.31.3.206 source-ip 172.26.1.60
timeout 100
frequency 2
ip sla schedule 20 life 10 start-time pending
ip sla 30
icmp-echo 172.31.3.206 source-ip 172.26.1.60
timeout 100
frequency 2
ip sla schedule 30 life forever start-time now
ip sla reaction-configuration 30 react timeout threshold-type consecutive 3 action-type trapandtrigger
ip sla reaction-trigger 30 20
track 20 ip sla 20 reachability
track 30 ip sla 30 reachability
but i found when ip sla 20 configured the ip sla status is unkonwn
SW#sh track 20
Track 20
IP SLA 20 reachability
Reachability is Down
1 change, last change 00:00:17
Latest operation return code: Unknown
Tracked by:
EEM applet server-down
when server down,sla status will change to timeout,and eem will worked only once.
SW#sh track 20
Track 20
IP SLA 20 reachability
Reachability is Down
1 change, last change 00:00:52
Latest operation return code: Timeout
Tracked by:
EEM applet server-down
When next time server up or down , the ip sla state will never changed, and the EEM never triggered.
So how to make it work?

To Dampen the restoration to ive used the following:
event EVENT_POOR_RADIO
event tag 1.0 ipsla operation-id 911 reaction-type packetMIA
event tag 1.2 ipsla operation-id 911 reaction-type packetLossDS
event tag 1.3 ipsla operation-id 911 reaction-type packetLossSD
trigger
correlate event 1.0 or event 1.2 or event 1.3
attribute tag 1.0 occurs 1
attribute tag 1.2 occurs 1
attribute tag 1.3 occurs 1
action 005   if $_ipsla_condition eq "Occurred"
action 010    cli command "enable"
action 015    cli command "configure term"
action 020    cli command "router ospf 20"
action 025    cli command "passive-interface GigabitEthernet0/0.10"
action 026    cli command "no event manager applet TIMER"
action 030   else
action 035    cli command "enable"
action 040    cli command "configure term"
action 045    cli command "event manager applet TIMER"
action 050    cli command "event timer countdown time 3600"
action 055    cli command "action 005 syslog msg $q PRIMARY PATH RESTORED$q"
action 060    cli command "action 010 cli command $q enable$q"
action 065    cli command "action 015 cli command $q configure term$q"
action 070    cli command "action 020 cli command $q router ospf 20 vrf SCADA$q"
action 075    cli command "action 025 cli command $q no passive-interface GigabitEthernet0/0.10$q"
action 080    cli command "action 030 cli command $q end$q"
action 085   end

Exchange rate configuration

What are configuration settings required for exchange rate. If am buying someting in $. PL. explain me step by step with all conf.
Regards

Hi,
You have to maintain the Exchange values from currency to To currency.
To do this , you have to maintain that in the configuration, goto transaction code OB08
Enter the EXCHANGE RATE as M ( if you want to maintain the exchange rates monthly)
Valid from date , from which date the exchange rate should valid
Indirect quoted exchange rate as USD value like 47,000
and From currency = INR
please check and revert back
regards,
santosh

Rates Configuration Question

Hi Gurus
To configure the Rates it is necessary to update under these 2 Config Option:
SPRO -> IMG -> Collaboration Projects -> Connection to External Systems ->
Accounting Integration -> Define Cost/Revenue Rates
(Replicate to ERP)
SPRO -> IMG -> Integration with other mySap.com Componenents
-> Collaboration Projects -> Controlling -> Assign Cost Elements and Activity Types
Would anyone be able to explain why 2 functions are needed, I can only assume that updates in differing areas of SAP are occurring.
Would really appreciate some clarification on this.
Many Thanks
Panduranga

Hi
Earlier (R3 4.6c time) cProjects and xRPM was on separate server. Hence there were no objects of Controlling or Financials.
Hence the cost revenue rates and org unit etc were stored in cProjects server and then the data was replicated to FICO system.
Hence that Replicate node is required.
Still some org are using this landscape even if they have upgraded to ECC.
So SAP must have kept the process same.
Here to achieve this in system where ECC itself has cProjects/xRPM, while using replicate node, use RFC as NONE (case sensetive)
Niranjan
Points welcome if info is useful !

Exchange rates configuration

Hi experts,
My client's group currency is USD and company code currency is INR and controlling area currency is USD. For every posting in FI, the system transfers the amount to "CO" with some exchange rate. This exchange rate (Either Buying, Selling or Average) where we will maintain?
Thanks,
SravanK
Moderator: Please, search before posting

hi
for exchange rate
http://help.sap.com/erp2005_ehp_03/helpdata/EN/e5/0782024acd11d182b90000e829fbfe/frameset.htm
http://help.sap.com/erp2005_ehp_03/helpdata/EN/6c/d86bcedd5611d3978b006094b969cf/frameset.htm
http://help.sap.com/erp2005_ehp_03/helpdata/EN/3d/60c9d9302611d28dbc0000e82852b4/frameset.htm
http://help.sap.com/erp2005_ehp_03/helpdata/EN/44/60af5d738d311de10000000a155369/frameset.htm
nagesh

FI and Billing Rate configuration

Question Deleted. Posted in next thread.
Edited by: ABAP Programmer on Sep 18, 2009 9:45 AM

HI,
You may need to use something other than 0010 or 0020 as a sub transaction in DST CST field in the rates. 0010/0020 are special subs used internally in the programs to roll up all the consumption billing charges into one receivable. Hence, use something other than that.
Let meknow if you have any questions.
-Q

Configure IP SLA to generate syslog messages

Hi,
I want to use IP SLA to perform simple up/down monitoring of an IP host and to generate a syslog alert if the host goes down.
I have a 2650XM router running 12.4(23) IP Voice IOS.
My basic IP SLA config is hown below:
ip sla monitor 10
type echo protocol ipIcmpEcho 10.55.1.1
timeout 1000
frequency 10
ip sla monitor schedule 10 life forever start-time now
Based upon the output of the show ip sla monitor statistics command the up/down status of the host is being tracked ok.
GWYDAT01#sho ip sla monitor statistics
Round trip time (RTT) Index 10
Latest RTT: NoConnection/Busy/Timeout
Latest operation start time: 09:23:19.426 BST Thu May 20 2010
Latest operation return code: Timeout
Number of successes: 24!
logging buffered 4096 debugging
logging console informational
Number of failures: 4
Operation time to live: Forever
I cannot seem to get the system to generate syslog alerts however. I have added the ip sla monitor logging traps command but nothing seems to be generated.
logging buffered 4096 debugging
logging console informational
Please can you advise what I need to do to get syslog traps logged to the console and internal buffer.
Thanks

Hello Hitesh:
My name is Rogelio; I am a technician located in Argentina. I am experiencing quite the same problem mentioned in this thread.
Actually, I just see the trap sent ONCE (more preciselly, when the IP SLA object starts and times out in reaching the objective). ¿Is this the expected behavior?
I want the trap be sent (either SNMP or SYSLOG style) EVERY TIME the IP SLA object times out with the target. ¿ is it possible? The following is my basic configuration:
ip sla 2
icmp-echo 141.167.85.153
threshold 1500
frequency 15
ip sla schedule 2 life forever start-time now
ip sla reaction-configuration 2 react timeout threshold-type immediate action-type trapOnly
logging trap debugging
logging source-interface Loopback0
logging 141.167.121.222
snmp-server enable traps syslog
snmp-server enable traps ipsla
snmp-server host 141.167.121.222 mycommunity syslog ipsla
Your help will be greatly appreciated
regards, rogelio

SNMP TRAPS and SLA

HI
I am trying to configure IP SLA to send SNMP TRAPS but looks like doing some mistake ..
i have following configured
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-parent:"";
mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
mso-para-margin:0cm;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:12.0pt;
font-family:"Times New Roman";
mso-ascii-font-family:Cambria;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Cambria;
mso-hansi-theme-font:minor-latin;}
ip sla monitor 2
type echo protocol ipIcmpEcho 150.1.3.3 source-ipaddr 1.1.98.7
frequency 10!
ip sla monitor schedule 2 start-time now recurring
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-parent:"";
mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
mso-para-margin:0cm;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:12.0pt;
font-family:"Times New Roman";
mso-ascii-font-family:Cambria;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Cambria;
mso-hansi-theme-font:minor-latin;}
ip sla reaction-configuration 2 react rtt threshold-type immediate action-type trapOnly
ip sla logging traps
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-parent:"";
mso-padding-alt:0cm 5.4pt 0cm 5.4pt;
mso-para-margin:0cm;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:12.0pt;
font-family:"Times New Roman";
mso-ascii-font-family:Cambria;
mso-ascii-theme-font:minor-latin;
mso-fareast-font-family:"Times New Roman";
mso-fareast-theme-font:minor-fareast;
mso-hansi-font-family:Cambria;
mso-hansi-theme-font:minor-latin;}
snmp-server community public RO
snmp-server enable traps rtr
snmp-server host 1.1.128.226 public
1.1.98.7 is the loopback ip on my network. To test the snmp traps, i enabled debug snmp packets and shutdown loopback interface (1.1.98.7)
I don't see any snmp message in debug output ..
am i missing something or it is not possible to get traps directly from ip sla .. do i need EEM for this?

sorry, it actually worked .. i just gave a restart to ip sla and it worked.
looks like router was already in threshold stage when i was activating reaction-config ..
but i am still confused which command is actualluy generating these traps since i have taken out some of the snmp config out and i stil get traps ..
below is the oputput of traps which i get when i restart ip sla .
*Feb 15 17:10:43.453: SNMP: 150.150.1.1 queue overflow, dropping packet
*Feb 15 17:10:43.453: SNMP: Queuing packet to 150.150.1.1
*Feb 15 17:10:43.453: SNMP: V1 Trap, ent rttMonNotificationsPrefix, addr 65.65.2.2, gentrap 6, spectrap 3
rttMonCtrlAdminTag.1 =
rttMonHistoryCollectionAddress.1 = 41 41 03 03
rttMonCtrlOperOverThresholdOccurred.1 = 1
*Feb 15 17:10:43.497: SNMP: 150.150.1.1 queue overflow, dropping packet
*Feb 15 17:10:43.501: SNMP: Queuing packet to 150.150.1.1
*Feb 15 17:10:43.501: SNMP: V1 Trap, ent rttMonNotificationsPrefix, addr 65.65.2.2, gentrap 6, spectrap 5
rttMonCtrlAdminTag.1 =
rttMonHistoryCollectionAddress.1 = 41 41 03 03
rttMonReactVar.1 = 1
rttMonReactOccurred.1 = 1
rttMonReactValue.1 = 12
rttMonReactThresholdRising.1 = 5
rttMonReactThresholdFalling.1 = 1
rttMonEchoAdminLSPSelector.1 = 00 00 00 00
*Feb 15 17:10:43.585: SNMP: 150.150.1.1 queue overflow, dropping packet
*Feb 15 17:10:43.585: SNMP: Queuing packet to 150.150.1.1
*Feb 15 17:10:43.585: SNMP: V1 Trap, ent rttMonNotificationsPrefix, addr 65.65.2.2, gentrap 6, spectrap 5
rttMonCtrlAdminTag.1 =
rttMonHistoryCollectionAddress.1 = 41 41 03 03
rttMonReactVar.1 = 1
rttMonReactOccurred.1 = 1
rttMonReactValue.1 = 12
rttMonReactThresholdRising.1 = 5
rttMonReactThresholdFalling.1 = 1
rttMonEchoAdminLSPSelector.1 = 00 00 00 00
below is my running config and sh ver
R2#sh ver
Cisco IOS Software, 2800 Software (C2800NM-ADVENTERPRISEK9-M), Version 12.4(24)T1, RELEASE SOFTWARE (fc3)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2009 by Cisco Systems, Inc.
Compiled Fri 19-Jun-09 15:13 by prod_rel_team
ROM: System Bootstrap, Version 12.4(1r) [hqluong 1r], RELEASE SOFTWARE (fc1)
R2 uptime is 8 hours, 9 minutes
System returned to ROM by power-on
System image file is "flash:c2800nm-adventerprisek9-mz.124-24.T1.bin"
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
[email protected].
Cisco 2811 (revision 53.50) with 237568K/24576K bytes of memory.
Processor board ID FTX0952C333
2 FastEthernet interfaces
4 Serial(sync/async) interfaces
1 Virtual Private Network (VPN) Module
DRAM configuration is 64 bits wide with parity enabled.
239K bytes of non-volatile configuration memory.
62720K bytes of ATA CompactFlash (Read/Write)
Configuration register is 0x2102
R2#
R2#sh run
Building configuration...
Current configuration : 2233 bytes
version 12.4
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
hostname R2
boot-start-marker
boot-end-marker
no aaa new-model
memory-size iomem 10
dot11 syslog
ip source-route
ip cef
ipv6 unicast-routing
ipv6 cef
multilink bundle-name authenticated
voice-card 0
vtp domain 29
vtp mode transparent
archive
log config
hidekeys
interface Loopback0
ip address 65.65.2.2 255.255.255.0
interface FastEthernet0/0
shutdown
duplex auto
speed auto
interface FastEthernet0/1
ip address 65.65.128.193 255.255.255.224
shutdown
duplex auto
speed auto
interface Serial0/2/0
ip address 65.65.13.2 255.255.255.224
encapsulation ppp
clock rate 2000000
interface Serial0/3/0
no ip address
shutdown
router ospf 65
router-id 65.65.2.2
log-adjacency-changes
network 65.65.2.2 0.0.0.0 area 1
network 65.65.13.2 0.0.0.0 area 1
network 65.65.128.193 0.0.0.0 area 1
ip forward-protocol nd
no ip http server
no ip http secure-server
ip sla 1
icmp-echo 65.65.3.3 source-ip 65.65.2.2
request-data-size 1500
frequency 10
ip sla schedule 1 life forever start-time now
ip sla reaction-configuration 1 react rtt threshold-value 5 1 threshold-type immediate action-type trapOnly
snmp-server community public RO
snmp-server host 150.150.1.1 public
control-plane
mgcp fax t38 ecm
mgcp behavior g729-variants static-pt
line con 0
line aux 0
line vty 0 4
login
scheduler allocate 20000 1000
end
R2#
R2#

MIB help for trap monitoring of IP SLA Breach or track using CA Spectrum

I am trying to generate a trap based on sla breach on a IOS XE router. What MIB could I use?
Here is the config from the router:
track 1 ip sla 1 reachability
ip sla 1
icmp-echo 50.232.60.177 source-interface GigabitEthernet0/0/3
ip sla schedule 1 life forever start-time now
ip sla logging traps
snmp-server enable traps ipsla
Syslog Entry
Mar 27 17:45:00.455: %TRACK-6-STATE: 1 ip sla 1 reachability Down -> Up

Hi,
You can configure the IP SLA Reaction configuration & generate the traps based on many conditions, you can choose whatever suits you.
Example Configuring an IP SLAs Reaction Configuration
http://www.cisco.com/c/en/us/td/docs/ios-xml/ios/ipsla/configuration/15-mt/sla-15-mt-book/sla_threshold_mon.html#GUID-A459B9AF-188D-4676-9876-19993266B32A
Example Configuring an IP SLAs Reaction Configuration
In the following example, IP SLAs operation 10 is configured to send an SNMP logging trap when the MOS value either exceeds 4.9 (best quality) or falls below 2.5 (poor quality):
Device(config)# ip sla reaction-configuration 10 react mos threshold-type immediate threshold-value 490 250 action-type trapOnly
The following example shows the default configuration for the ip sla reaction-configuration command:
Device# show ip sla reaction-configuration 1
Entry number: 1
Reaction Configuration not configured
Router# configure terminal
Enter configuration commands, one per line. End with CNTL/Z.
Router(config)# ip sla reaction-configuration 1
Router(config)# do show ip sla reaction-configuration 1
Entry number: 1
Reaction: rtt
Threshold Type: Never
Rising (milliseconds): 5000
Falling (milliseconds): 3000
Threshold Count: 5
Threshold Count2: 5
Action Type: None
- Ashok
Please rate the useful post or mark as correct answer as it will help others looking for similar information

Exchange rate in PO not updated according to OB08 definied

I have a problem to retrieve the updated exchange rate, I defined the exchange rate in M exchange rate type from time to time, but when I create the PO, it always used the old exchange rate, is the exchange rate configuration only uses OB08 and OB07? did i miss anything else? please advise!
Elaine

Hi,
This is related to SD query. pls put in Sales & Distribution blog and get immediate reply.
Anil

IP SLA Alert

Hi,
I have configured IP SLA to monitor the remote peer ip address sucessfully with icmp. Below is the configuration :-
ip sla 1
icmp-echo 192.168.10.1 source-interface Loopback1
timeout 1000
threshold 2
frequency 3
ip sla schedule 1 life forever start-time now
track 101 ip sla 1 reachability
IP SLA works fine. Now i want configure IP SLA in such a way that the failover happens only if there are 5 to 10 timeouts on the link and in such case there should be an alert generated via logging or snmp. Can any one help on this?

Hi Maxson,
Yes, its possible to configure the failover in such a way that it will happen only if there are 5 to 10 min timeouts on the link.
For this you have to define the track command and also defined the delay up time and down time. This delay up and delay down is the settings that will wait upto specific time before making changeover happen that will provide stability to your track and it will save the failover from flapping too much if there are slightly one or 2 ip sla operations failed event will expected in network.
So for example under track 101 ip sla 1 reachability command --> you can define delay up 3 down 10
This wlll change the failover happen only when the operation keep up for 3 seconds and and also make the failover happen when the ip sla operation will remain down for 10 seconds.
For more information and options, here is the reference guide for the same :-
http://www.cisco.com/en/US/docs/ios/ipapp/configuration/guide/ipapp_eot.html#wp1055209
Now the next part is to get an alert for the failover happen, you can configure trap like this
ip sla reaction-configuration 1 react timeout threshold-type immediate action-type trapOnly
The above command will generate the trap the moment threshold had been exceeded. There had been lot more trap that you can configure as per the requirements, kindly have a look at this nice document here :-
Configuring Proactive Threshold Monitoring of IP SLAs Operations
http://www.cisco.com/en/US/docs/ios/ipsla/configuration/guide/sla_threshold_mon.html
Many Thanks,
Gaganjeet Singh

IP SLA EEM Combination Pt3

Hi Community,
I have made some modifications myself to the EEM. Can someone please take a look at the following IP SLA - EEM combination and let me know why it won't work?
ip sla 102
icmp-echo 180.80.8.4 source-ip 180.80.8.3
request-data-size 24
tos 30
timeout 60000
threshold 200
owner NetFlow
ip sla schedule 102 life forever start-time pending ageout 60
ip sla reaction-configuration 102 react timeout threshold-type immediate
ip sla enable reaction-alerts
event manager applet ISPCheck
event ipsla operation-id 102 reaction-type timeout
action 1.0 if $_ipsla_condition eq Occurred
action 2.0 cli command "enable"
action 3.0 info type routername
action 4.0 cli command "show ip int brief"
action 5.0 mail server "150.50.5.2" to "[email protected]" from "[email protected]" subject "Internet Gateway Down on: $_info_routername" body "$_cli_result"
action 6.0 else
action 7.0 syslog msg "Primary Internet Circuit UP"
action 8.0 mail server "150.50.5.2" to "[email protected]" from "[email protected]" subject "Internet Gateway UP on: $_info_routername" body "$_cli_result"
action 9.0 end
Cheers
Carlton

What about it doesn't work? Is the policy not triggering? Is the IPSLA operation not transitioning state?

IP SLA Proactive xofy bug

Hi All,
Has anyone came across this weird bug that when you configure ip sla in proactive with xofy, it will generate two syslog messages?
Here is how I am using it:
ip sla reaction-configuration 3 react rtt threshold-value 100 70 threshold-type xofy 2 5 action-type triggerOnly
Mar 5 10:27:06.976: %RTT-3-IPSLATHRESHOLD: IP SLAs(3): Threshold below for rtt
Mar 5 10:27:06.980: %RTT-3-IPSLATHRESHOLD: IP SLAs(3): Threshold below for rtt
And therefore, causing EEM to act twice ..which is a memory/cpu waste.
Mar 5 10:26:47.516: %SYS-5-CONFIG_I: Configured from console by vty1
Mar 5 10:26:47.620: %SYS-5-CONFIG_I: Configured from console by vty2
Using average or immediate works just fine.
One more thing ..i'm not sure if I understood 'average' , does it mean that if you have it configured for 5 attempts , you for example get a failure today, and the other day another 4 failures then it will trigger?
Here is my IOS:
Cisco IOS Software, 2800 Software (C2800NM-ADVENTERPRISEK9-M), Version 15.0(1)M
Thanks

The same results comes from c871 and c1811 too.
Cisco IOS Software, C870 Software (C870-ADVIPSERVICESK9-M), Version 12.4(15)T10, RELEASE SOFTWARE (fc3)
Cisco IOS Software, C181X Software (C181X-ADVIPSERVICESK9-M), Version 15.0(1)M, RELEASE SOFTWARE (fc2)

Travel Expenses Configuration

Hello,
I have a requirement from my client pertaining to the configuration of Travel expenses module in SAP. It goes like this. From the start date of the travel, there has to be a DA to be given to the employee based on the various travel groupings. This DA slab is given on a day basis splittable into 12hr slab as well, i.e., if an employee takes a business trip morning 6 and comes back by 6 the same day evening and his per day eligibility is say 5000, then he can claim 2500 and not more than that. The system has to throw an error message saying that he cannot claim more than 2500.
I tried to use the maximum rate configuration node, which is giving the error message based on the number of days and not based on hours.
Can anyone please help me in how to go about solving this requirement?

Hi,
You have to use per-diems for this.
Look into SPRO - Financial Accounting (New)--Travel management - Tarvel Expenses -Trip Reimbursement Amounts-Reimbursement Amounts for Meals -Reimbursement Amounts for Meals/Hours.
Regards
Komma

SLA and traffic light in CRM_DNO_MONITOR

Dear Service Desk gurus.
1)In CRM_DNO_MONITOR where are traffic light and corresponding column "Valid to". How does the traffic color and "Valid to" date are calculated?
Is it customizable and connect to message Priority?
2) When SLA is configured for support desk, Are there any reports or light/alerts for message, that were not processed according to SLA rules?
Regards
Vladimir

Hi,
Field in the transaction monitor for traffic light function at transaction level. Calculation is based on the corresponding time stamp. The traffic light function is determined via the date type SRV_CUST_END for the transaction header.
Thx,
Waseem.

SLA Rate configuration in OCSG

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