SMTP - Email notification requirement

Question

Hi Experts,
I requested for my client's SMTP server name, as well as configured the background job in CUP background job. However, I'm still not getting emails being sent out. Is there anything that needs to be configured at the SMTP end in order for that to recognize GRC is trying to send out an email? There doesn't seem to be any place to input authentication details (assuming a GRC functional mailbox was created by the folks in charge of the SMTP)
I checked the log in CUP and got something which says my SMTP is not recognised:
2009-08-23 04:47:18,506 [Thread-1647] ERROR Cannot send the following email : email id  : 13, strFrom : ROLE_APPROVER, strTo : email name <removed>, subject : null
com.virsa.ae.core.AEException: Exception in sending the mail :
     at com.virsa.ae.commons.utils.Util.sendEMail(Util.java:1596)
     at com.virsa.ae.commons.utils.Util.sendEMail(Util.java:1413)
     at com.virsa.ae.service.mail.MailScheduler.sendMail(MailScheduler.java:155)
     at com.virsa.ae.service.mail.MailScheduler.execute(MailScheduler.java:59)
     at com.virsa.ae.backgroundjobs.BackgroundTask.run(BackgroundTask.java:51)
     at java.util.TimerThread.mainLoop(Timer.java:461)
     at java.util.TimerThread.run(Timer.java:408)
Caused by:
javax.mail.SendFailedException: Sending failed;
  nested exception is:
     javax.mail.MessagingException: Unknown SMTP host: relays-intmail.xyz.com;
  nested exception is:
     java.net.UnknownHostException: relays-intmail.xyz.com
     at javax.mail.Transport.send0(Transport.java:219)
     at javax.mail.Transport.send(Transport.java:81)
     at com.virsa.ae.commons.utils.Util.sendEMail(Util.java:1592)
     ... 6 more
I'm not overly experienced in this area and appreciate any in-sights from you guys! Thanks!

Answer 1

Hi Experts,
I managed to track down why the SMTP host name was not recognized. Apparently the host name was not maintained at the SMTP host file, and my client's network guy asked me to resolve the server name by IP address, which did the trick, and now I can send our emails.
However, this led to 2 more queries which I would like to seek your advice on:
#1
I tried to configure the background job in CUP -> Config ->  Background Jobs
I selected "Email Dispatcher" and chose the option "Other" in the Schedule Type.
What should I set in order to let the job run every 1 minute? I have set
Start time 0.00AM, Start Date 8/24/2009 (which was yesterday's date)
Between 0.00AM AND 11.00PM
Every Second 60, and I ticked Sunday to Saturday (i.e. every day)
then I clicked Save.
Am I doing this correctly?
#2
I have a 2 stage ERM approval. the 1st stage calling webservice to find the approval which is defined in ERM, while the other is using attributes, of which the approver is defined in CUP based on LDAP user details)
For the 1st stage, I notice that when I go select and assign approvers (be it in ERM workflow approval, or in CUP 'Approver' Tab), I noted that some approver name/ID will appear like this
Baldwin (BALDWIN1)
while there are some that appears like
Role_Approver, without the brackets next to it.
I believe this has something to do with the email address, so I checked in the UME all the various parties (role requestor, approver) to make sure each have a valid email address, but I'm still getting the above despite this. Do I need to ensure that any party MUST have a valid and same SAP ID, NT ID (my LDAP) and also UME ID?
Thanks!