Solution Manager 7.1 upgrade,j2ee_admin is locked

Hello ,
I am in the middle of solution manager 7.1 upgrade and running into execution phase now. but my j2ee_admin password is locked.
I want to unlock and reset the password but this is what happening .:
1. I try to login with old j2ee_admin password but it is not correct.
2. I re-check with updating same to configtool but no luck
3.I have enabled emergency SAP* ID and can login to Visual Admin so
4. when I try to access UserAdmin so that I can unlock j2ee_admin it gives me error as Application error occurred
during request processing
Is there any way to reset /Unlock j2ee_admin even though NWA/ user admin is not available.
Please help me so that I can move ahead with upgrade
Thanks,
Supriya

Hi Supriya,
Hope you are doing good.
What is the status of the upgrade; is the UME still ABAP ? If so just login to the backend ABAP server/client and unlock j2ee_admin.
Else login to visual admin and there is a security provider in the services where you can unlock the user.
Hope this helps.
Kind Regards,
Hemanth
SAP AGS

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