Songs from albums I pre-ordered aren't contained in the full album, Why?

I've pre-ordered or pre-purchased music singles for albums that later were released. When the pre-order was available or I purchased the entire album the singles that I had initially purchased are not included in the album and I can't get them to appear in the album.
I called support and they had me delete the album and then re-download it but same issue, it wouldn't download the pre-ordered songs. Now it even shows them as Purchased but provides no options to download them.
Very frustrated and they weren't much help. Maybe someone here can...
Thanks
The example below shows the Lorde album that I purchased. It is missing songs #1 and #3 which are contained in the singles of other albums.

I have the exact same problem. I guess iTunes wants us to edit the pre-album singles info to make them appear in the albums but it's stupid. Some singles are even re-edited or re-mixed for the album versions, they're not even the same songs.

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Songs from albums I pre-ordered aren't contained in the full album, Why?

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