Speaker and Shut down Issues

I am on my 3rd DROID... the first two I would be talking to someone and they couldnt hear me (bad mouthpiece speaker) which verizon gladly replaced with a "like new" replacement. So on Droid #3 in 5.5 months... and its starting to do the same thing and it also has just completely shut down in the middle of a call. I couldnt do anything and eventually just had to remove the battery and then restart it totally. (no i havent dropped it or anything)... was wondering is anyone else having this issue?
I took the phone to the store the other day and they say they have to be able to duplicate it  (so when this happens I have to run to verizon and hope they are open and the problem is still ongoing?) Anyway... others having these issues? Any solutions out there? Thanks!!

If soft reset does not fix issue can do a Master reset on device. If still having issues can call Tech Support and have do a VLR refresh on device need to call from a different phone number is 1-800-922-0204 option 2.
Factory Reset option 1
From the main screen, touch menu tab
Touch Settings
Touch Privacy
Touch Factory Data reset
Touch Reset Phone
Warning: This will erase all data from your phone, including:
Your Google account
System and application data and settings
Downloaded Applications
It will not erase: Current System software and bundled applications; SD Card files, such as music or Photos

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