Still not able to upgrade to Essentials Extra

Question

After a week of hours of support calls, promises of call backs, complaints on twitter still no further forward adding the internet channels to my package. The actual channels appeared on my Youview no problem on 1st. Can i watch them, nope! The support team even told me today i need a BT Vision+ box as the channels don't exist for Youview. Quite frustrated as i decided when i moved 3 months ago to go with BT for all services & have a break from Sky. 
I think the main issue stems from the system thinking i can't get Infinity which was a previous saga as Openreach had my house incorrectly marked as only having ADSL available. That issue got fixed about 4 weeks ago but since then the database has reverted back to saying ADSL only. Well i have infinity & its working great. Just hope they can sort these new channels out.
Anyone else still struggling with getting them added?
Solved!
Go to Solution.

Answer 1

I had similar problems. I have had my you view box since they came out from bt last September I think it was and I have the TV unlimited package at £12.50 per month. When I tried to upgrade on line it tried to add the £49 installation fee again. I then spent 2 hours and 9 minutes on the phone to them getting passed around as usual because none of them could manage to place the order. I sent an email complaint. The next day they called me back and sorted it all out. It turns out that the ordering system is wrong and it will charge £49 even though you have already paid it once there is no way around it but they will refund it straight away so you don't have to pay extra. It gets better. They said that they will have to send me a new you view box anyway because the system says that mine won't work with the new channels. I explained that I get the new sport channels in hd and I can stream the hd on demand films. He said that it won't work. He said that it also will not work with the power line adapters, I said it will. He insisted and said he would send a 10 m cable but will not charge me. An hour later the service was active. All the channels work with my original you view box connected via the power line adapters. Enough said. Don't back down and don't believe everything they say.