SubFlow best practice advice please

I am new to IPCCX scripting and would like some advice on whether multiple SubFlows are a good idea.
We have 16 small Call Centers that all have very basic scripts. I plan on adding a Holiday/Emergency Closure SubFlow to all of them and I would like to add a few additional features as well.
I plan on adding:
·         Position in Queue
·         Expected Wait Time
·         If more than X number of callers in queue, inform the caller that they cannot be helped at this time and to call back later.
·         If Expected Wait Time exceeds closing time, inform the caller that they cannot be helped at this time and to call back later.
(I know the last two sound pretty harsh, but it’s government, and there is no budget to hire more operators. I think it is better to let the callers know early that they need to call back, than to have them wait for two hours just to be disconnected. And no, this is NOT the 911 call center!!! LOL)
My questions are:
Would it be ok to add each feature as a SubFlow? Or could there possibly be performance or other issues by having so many SubFlows in one script.
My other option is to add each item internal to each script, but that would be a lot to tackle 16 times…
Lastly, is there a best practice on how short a script should be for performance? I know you can’t have one that is longer than 1000 steps, but should I try to keep the step count below a certain number?
Any advice or insights would be greatly appreciated…
Thanks,
Doug.

Doug,
Most of the items your list are included natively in UCCX. Use the Get Reporting Statistic step to obtain the expected wait time, position in queue, and total queue time information. The current time-of-day can be had using a Time variable. You'll need to do some work to convert the values into something you can play to the calling party as a prompt, a subflow is great for that, but you shouldn't need to reinvent the wheel.
Take the time to draw out the call flow for each of the 16 contact centers on paper or in MS Visio. If your 16 call flows are very similar in the way they operate, consider a master script that just changes the prompts/menus based on the number dialed. Leverage XML or a database (if you have premium licensing) to pull in the relevant information you need for each DNIS. You may find you can streamline the entire system, or at least a good portion of it, without it becoming 16 unwieldy applications.
Steven

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~*Completely Fabricated~
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Message Edited by toomanydonuts on 04-07-2009 02:39 AM

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For such cases, you may need to get a little tricky and use VBS or
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On 12/16/2013 10:46 AM, kjhurni wrote:
>
> craig_wilson;2297895 Wrote:
>> Change the Option from "No Wait" to "When action is complete" for "Wait
>> before Proceeding to the Next Action" on your launch executable action.
>>
>>
>> On 12/15/2013 5:16 PM, dabarnett wrote:
>>>
>>> We have a couple applications (office, mcafee) that need to be
>> deployed
>>> thru .exe. We also have some MSI applications. The msi's work great
>> as
>>> Windows can control and know when they are done. What is anyone's
>> advice
>>> on making .exe setups run and stopping other zen bundles from
>> starting
>>> before that setup is complete?
>>>
>>>
>
> To add to what Craig says, the "wait" action only works if the setup.exe
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>
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>
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>

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Looking for best practice advice.

Hi,
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Changed typo: "have" changed to "how"

What is the model number of the switch?
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http://forums.linksys.com/linksys/board/message?board.id=Wireless_Routers&message.id=108928
Message Edited by toomanydonuts on 04-07-2009 02:39 AM

Best practice advice

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I'm looking for "best practices" advice for a project setup (Premiere CS5.5, Windows 7 Pro)

I have been tasked with updating an old Corporate video with new music, sounds, graphics and narration.
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Thanks
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Safe Harbor Computers

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