Subscription showing as processed but Skype will n...

Hi,
Just purchased a 300min subscription, received the email showing it processed and attached to my acount. Problem is that any outgoing call I try to make (within my country mobile or landline) fails with an error message telling me I need credit or a subscription.
I'm pretty unimpressed cause it's taken me 2 hours of my Saturday to get this far after 'can't connect' issues, uninstalls, reinstalls and renaming of appdata folders. Then attempting to use the 'premium' online support service only to be told that it's not available atm.
Please advise or refund.
Regards.
AN1000
Solved!
Go to Solution.

I was able to see the same page. The top is the extension of the ability to search the Skype premium plans for mobile and local. That is why it has the "Check destinations" search button. After a search is performed the output is displayed below. The graphic of the phone receiver signifies landlines. Had the graphic of a mobile been next to the phone receiver, it would mean mobiles were covered as well as landlines. Had you performed a search for other countries in which mobiles were covered, I have no doubt the graphic changes. It is the subsequent page that would definitely explicitly state it in writing so there would be no confusion. Similar to when you make any online purchase and there is a subtotal with tax and shipping and a description of what you are purchasing.
I have attached the page I see on my end which to me is better than the Australian layout. It follows a similar rule which displays separate graphics for mobiles and landlines and a search on the top (not shown). Even with this layout people still make assumptions based off other text found on the site. I personally agree it could be laid out better. However that final confirmation is what people tend to ignore and click through but it is the most important page as it lets you know exactly what you are paying for.
You can attempt to put in a request for a refund by following the guidance in this FAQ:
https://support.skype.com/en/faq/FA297
Attachments:
AUS_US_RATES.jpg ‏108 KB

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